My husband and I recently had a great experience at Miami Lakes Kia, and I cannot say enough great things about our experience--especially thanks to Armando. Before visiting Miami Lakes Kia, we had gone to another Kia dealership and had one of the worst customer service experiences we've ever had. The staff was rude and unhelpful, to the point that we decided to leave. I was still very interested in a Sportage, so we decided to give Miami Lakes Kia a chance, and I am so glad we did. From the moment we arrived, Armando was professional, polite, attentive, and genuinely cared about helping us. He took the time to answer all of our questions, made us feel comfortable throughout the entire process, and never made us feel pressured. His customer service was truly outstanding. Not only did Armando make the experience enjoyable, but he was also able to help us get a great deal on our new Sportage. The difference between our experience at Miami Lakes Kia and the other dealership was night and day. Thank you, Armando, for providing exceptional service and making what could have been a stressful process such a positive experience. We absolutely love our Sportage and highly recommend both Armando and Miami Lakes Kia to anyone looking for a new vehicle. read more

Miami Lakes Kia - Car Dealers Near Me - Miami Lakes, Florida

Jason Garcia was a great service advisor, it was great customer service and an excellent rep. He was very prompt with wanting to help I definitely recommend miami lakes kia service department. read more

Drove 3 hours for them to suddenly not have the car that we agreed I would see. I even called them prior to arriving to make sure it was there and they said yes. I would give a one star but they would delete the review. read more

wrote a truthful review based upon my very negative experience after purchasing a new vehicle and totally being ghosted and no calls returned on an ongoing matter that is still pending after 6 months. Whoever is monitoring reviews offered to forward it to president of sales and dealership manager. No one has reached out to me yet after 4 days, I want this fact known to all who are thinking of purchasing a vehicle there. I ask, is someone going to answer my emails or call me back please? If I knew the course of action to take I would, that is why I'm reaching out to the dealership where I purchased my vehicle, in the meantime I will continue to share my very negative experience publicly and reach out to the better business bureau, I really thought after sharing my dissatisfaction as stated that I'd have been contacted by someone at the very least, but nothing! Caveat emptor, buyer beware! If someone in fact is willing to contact me to offer assistance please let me know how to proceed, asI have emailed Lance (finance manager and left 2 messages on Victors -dealership manager- voicemail) . read more

I just want to say, and I am sorry if I am pronouncing your name wrong, but Otto was amazing. He was very helpful and attentive. You have an awesome leadership attitude young man. The experience was amazing, and the wait was worth it. I love the car. Thank you so much and I will see you in the future for that Corvette. read more

súper servicio y atencion gran vendedor el compañero Álvaro aladro recomendado al 100 por ciento

Pathetic. I've reached out 7 times - INCLUDING the general manager Jose Inoa, who cannot be bothered to respond. I want to buy a car. They have a car to sell. How is this so difficult????? read more

La peor pesadilla son unos descarados.. mi carro mas de un mes en servivio para mecanica. Cuando me lo ivan a dar lo chocaron hoy voi a recogerlo y me robaron el tanque de gasolina el cual deje lleno. El managero de servico lo peor que hay. La renta de carro poden $100 de fondo no dan recibo porque despues ponem que fueron $300 de deposito cuando lo entregas. Demora los carro para estafar a la kia de esa manera poniendo cobros exagerados read more

Miami Lakes Kia - Car Dealers Near Me - Miami Lakes, Florida

The worst experience I've ever had at a business. I arrived at the Kia dealership for my first service appointment as I've never tried this location for service before. I arrived 20 minutes before opening as I had the first 7:00 a.m. appointment. I parked in front of the service department like I would at any dealership for service. I went in and there was no one inside the office. I asked a man in the parking lot and he said go around to the other side of the building. I did this and the gate was locked and I noticed a line of cars trying to get in this gate. Several came out to try to open it with a key but nobody can seem to find the right key. By 7:15 I was finally in and went to the service desk which was a tiny little desk and what looked like a shack. I thought to myself, " this is nothing like the dealership in Sunrise service department which looks luxurious. " But who am I to complain about an office setup. The person at the desk told me one moment as he has to sign into his computer. Apparently everyone at this location comes to work late. He asked me where the car was I said parked in front in the service parking and he said oh no you have to get in this line here to get in and goes by order of car. I looked at the line of 10 cars and said that's ridiculous . I was here 20 minutes early and I was first and there are no signs that say for your service appointment you have to get in this line with your car. No instruction or anything. He looked at me like he didn't know what to say . I asked to speak to a manager and he said he will be in later. I said forget it please cancel my appointment. I'll go to the one in Sunrise. As I tried to leave I took a left out of the service exit and found myself at a dead end between tightly packed cars for sale and I had a very hard time turning around to get out. It seems the next exit was locked and the exit I came in was a single lane where the cars for service were apparently driving in. Thank God that line had cleared up as people were driving into the service department or I would have been trapped in this parking lot. What a fire hazard what if I had an emergency and I had to leave immediately for if an ambulance needed to come into someone. There's no way to get in or out if that line of car is going into service is blocking everything. Hopefully this location can hire some stuff that can get there on time and they can put some signage up that says if you have a service appointment please get your car in line here. Also the parking lot is so tight nobody can get in or out easily and that is a major issue. read more

Terrible Experience at Miami Lakes Kia - Avoid! I bought a brand new car from Miami Lakes Kia, and it has been a nightmare ever since. The car has been in the shop three times over the span of almost a whole month, and they still haven't fixed it! The sales team, Mayra and Michael, were friendly when selling the car, but once the sale was made, they completely ghosted me. No responses to calls or texts, which is incredibly unprofessional. The sales manager, Nick, has a terrible attitude. He's arrogant, rude, and flat-out refuses to communicate with customers when there's an issue. As for the service team, it's clear they don't understand their own vehicles. They seem only good for basic tasks like oil changes. They lack the experience and skills needed to properly service a car, which is frustrating for anyone dealing with more serious issues. I highly regret doing business with Miami Lakes Kia. If you're considering buying a car here, do yourself a favor and look elsewhere. We called Kia customer affairs and and made a formal complaint and they said they have many complaints on this dealer, and advised to try a different one. Avoid at all costs!!!!! read more

I had my vehicle at Miami Lakes dealership for over 2 months due to flood damage. I asked repeating to inspect for water damage - insurance approved a refurbished engine. After asking 7 times for paperwork supporting the warranty/mileage/details for the engine it wasn't until October 24th - I came to the dealership due to water pouring into my floorboards and to talk to the GM and supervisor and was told they didn't get my engine from the place the insurance company quoted and 10 minutes later I was given a document from the company they specifically said they didn't get it from. Fast forward - less than a month from having my vehicle back in the shop the "engine" seized and I was left stranded. I tried to call / email / call and no one would help me or respond. I reached out to Kia's Corporate office and was told I needed to handle this through the dealership as they are all individually owned. I then had to have my vehicle towed to a sister dealership that informed me there were a lot of things done incorrectly but they could not do the repairs due to going over my warranty by 86 miles. I then was quoted another 12k to fix but would have to pay out of pocket. My father took over as I was an emotional wreck - not eating, hair falling out, couldn't sleep, anxiety through the roof, and a sense of hopelessness. He decided to order an engine online and have the car towed to another mechanic. The mechanic called my father to inform him that the engine had a white milky substance that was caused by water in the engine. We spent another 6$ to fix the car only for me to pick it up and drive it for a couple hours. All the sensors in the vehicle were going off, it would not drive properly due to the computer not communicating with the vehicle. Either Kia Miami Lakes never changed my engine or properly assessed the vehicle or the vehicle was damaged on October 24th when the shop "fixed the water" coming into the vehicle. I have been paying out of pocket for Ubers/rentals/tow trucks/additional mechanics all to be in the same situation I was in at the time of the flood back in June of 2024. I am on the verge of loosing my job and my home due to not being able to drive and I am so far past the point of depression. I am a single mom who tried to ensure I was protected and trusted a dealership to help me. No one will help me - not my insurance company, not Kia, not corporate - no one. This has been the worst experience of my life and I am beyond disappointed in how I was treated. It is important for me to share my experience in hopes that I help someone else in the future. Thank you for ruining my life Miami Lakes Kia. read more

I am very upset with this company's deceptive advertising practices. They are absolutely flooding TikTok with ads to the point that I'm seeing their ad every 4-6 videos. I live in Las Vegas. I am not in the market for a vehicle and have no interest in cars. None of my friends do either. I do not speak Spanish but the ad is in Spanish. Nothing wrong with that, it's just not relevant to me. I have tried clicking the "Not Interested" button. I have hidden the ads from them, which should pause ads from them for 28 days. I've even reported their ads as spam. Still, I'm flooded with their ads every few videos. As are several others, judging by the comments on their video. Please stop. read more

SERVICE DEPARTMENT: Let's start off by saying , " this Kia service center lost out when Jonathan left the team". Jonathan provides such an Amazing service!!!! He knows how to put you at ease when things are not going the way you'd want. He has such a polished customer service edge to him, he cares & he goes the extra mile. Too bad the company took him for granted & didn't take him serious ‍! When he was there the company would only schedule him & 2 other gentlemen. (Jonathan to do all the work, one guy to look lost and has little experience, and the other older guy to walk around and go missing leaving Jonathan to do all the work). NOW that Jonathan is gone there are 6 guys up at the service desk and the place is in such disarray lol! THANKFULLY the mechanic team follows Kia protocol & seems to be knowledgeable. But unfortunately they're always understaffed & mismanaged ! So simple services end up taking way longer. I had my car in service last week, 1 day job turned into 1 week. And NO 1 answers the service phone. Don't believe me? give it a call now (305) 455-3540. Hack? Ask one of the front desk service guys for their personal number. Whenever something happens to my car I DREAD brining it there, I'd rather drive my car and myself off a cliff, but I love my life so I come back to reality and drive it to HELL (Miami Lakes Kia). Downtown Miami use to have a nice Kia center operated by BMW it was sooooo nice, I ended up buying 2 cars from them just from getting my car serviced. I would recommend friends, and feel happy about going there. Such a clean & upscale environment with qualified team members, well kept & motivated. Unfortunately they closed the Kia division . Someone PLEASE Help this Miami Lakes Kia. KIA DEALERSHIP: DO NOT PURCHASE A CAR FROM THIS TEAM, the men run the operation like some Spanish mafia, they do NOT care about you & providing a great car purchasing experience. THEY LIE LIE LIE LIE LIE!!!!!!!!! The financial department is extremely sneaky & are doing illegal things behind the scene. There is ZERO integrity in the building, the men are ran by peer pressure, and wanting to submit to the other men , ‍. There is not one man in that building that is there to not be a follower! This team represents kia in such a docile and low end manor. Totally devalues the brand. You walk in the room you'd think you were in a third world country social security office applying for benefits and free food. The LABOR must be through the FREAKIN ROOOF!!!!! There is always 6-9 guys in the back office(finance) hanging out talking! Then more than 8 walking around without taking initiative to come help a guest UNLESS you're outside browsing the vehicles then some overly scented inexpensive inexperienced con man will come up to you ready to lie to you like it's their last sell before their put on death row. No diversity on the team NONE. WHO is the GM, director of ops & HR. They need to be swapped out immediately!!!!!!! read more

what an amazing day we went to Miami Lakes Kia and lisandra was one of the best persons that can help you achieve one of your goals and an amazing Car she was super helpful helpful with all parts of Paper Work trying to get us the best deals and short she did we ran out today with a new Car!!!!! Amazing recommend you to go and visit her anytime of the day she's amazing and the team is also great like if you're just at home. read more

Experiencia Terrible en Miami Lakes Kia - ¡Eviten este lugar! Compré un auto nuevo en Miami Lakes Kia, y ha sido una pesadilla desde entonces. El auto ha estado en el taller tres veces durante casi un mes, ¡y aún no lo han arreglado! El equipo de ventas, Mayra y Michael, fueron amables al venderme el auto, pero una vez hecha la venta, desaparecieron por completo. No responden llamadas ni mensajes, lo cual es completamente poco profesional. El gerente de ventas, Nick, tiene una actitud terrible. Es arrogante, grosero y se niega rotundamente a hablar con los clientes cuando hay un problema. En cuanto al equipo de servicio, está claro que no entienden sus propios vehículos. Parecen buenos solo para tareas básicas como cambios de aceite. Les falta experiencia y habilidades necesarias para realizar un buen servicio, lo cual es frustrante cuando se trata de problemas más serios. Lamento mucho haber hecho negocios con Miami Lakes Kia. Si estás considerando comprar un auto aquí, hazte un favor y busca en otro lugar. Llamamos a atención al cliente de Kia y presentamos una queja formal. Nos dijeron que tienen muchas quejas sobre este concesionario y nos aconsejaron probar con otro. ¡Eviten este lugar a toda costa! read more

Mislead me about the car they said they had in stock and didn't. Mislead me about scheduling an appointment with a salesperson which was never scheduled. read more

Finance manager Sergio and sales person Joshua were excellent. Git a great price fir a pre owned car. Like brand new and saved thousands. Thanks to everyone that assisted. read more

Can I rate zero stars?? Finance guy the worst, rudest. DO NOT COME HERE!!! They said in order to get my 3.99 %interest rate because of my 840 credit score I would have to forfit all the Kia incentives, it was one or the other. I ultimately purchased at another Kia and got all inventives and 3.99 %interest without any problem. The finance guy came out with first offer, take it or leave it. Seems they had sold enough cars and did not care at all for our business. We were there a total of 20 minutes and were practically booted out because i challenged the $6k over the interest advertised price. He felt he didn't need to explain it, you dont agree with it, there's the door. This would have been my second car purchased here. They lost a loyal customer. Even if they gave me a great deal, I would not have left my money there. I see now all the other horrible reviews and now know it wasn't only with me. Save money and time go to any other Kia for a better deal and treatment. read more

They did not deliver all the accessories which were promised. Should have known better since the salesman kept whispering he would have the hitch installed later. read more

Did all the homework beforehand for my 2022 Sorento to avoid wasting time. Literally the worst possible car buying experience ever. Although all ducks were in a row, we waited in total of 3.5 hours until we were seen by the finance officer to finish paperwork. Despite requests to the salesperson to help expedite, the chit chatter by the finance manager and his new found buddies closing the prior deal, my pregnant wife and I were instructed sit on the grimy couch and wake until he was ready. Terrible service. Old school sleazy car sales process. Would not recommend. Separately: this is my first Kia and I'm very satisfied with the car. read more

I had a great experience at Miami Lakes Kia. I went here to trade in my car and buy a new one. My fiancé and I had one specific car in mind and Giraldo, one of the car salesmen, made sure I was shown that car and that car only. He was not pushy and did not try to show me other cars out of my budget, like most car salesmen do. We were at the dealer for a total of 4 hours with trading in my old car, testing out the car, and purchasing the car. The rest of the team, Yoandrys and Farshad, answered all my questions regarding the payment plans on my new car, the trade in value of my old car, and so forth. I was dreading going to the dealer, considering many people tend to have terrible experiences at any dealer, but I felt the complete opposite. I highly recommend you visit Miami Lakes Kia for a great experience from beginning to end. read more

Miami Lakes Kia - Highly recommend Giraldo as your car salesman! - Car Dealers Near Me - Miami Lakes, Florida

If you want the sleazy car salesman experience go here. Finance department is worse. If you trade in and try to get GAP insurance refunded they ask for things that are not in the contract and hide behind a different company name even though it's the same employee names. Service department does not know how to fix cars, had to to take my car to another dealership and they solved the issue. Service department does not rotate tires even if you pay for it. Happened to me and a friend, we had to mark the tires to make sure they did. Last visit they filled they oil half way, thankfully I checked before driving off. Emailed general manager, service manager, owner MR Senra and got no response. Only reason why I'm not buying another KIA it's because of this dealership. Save yourself the hassle, go somewhere else. read more

Service Center lacks when it comes to following up with the client/customer. The Malfunction Indicator light appeared on my 2021 sorento on a Sunday. I sent the request for an appointment but didnt receive a response so i attempted to call many times on Monday morning to no avail. I left a voicemail and got a call back in the afternoon. I asked if i could drop it off and they advised it will need to be the next day before 9am. As i drove the vehicle on Tuesday morning, the light disappeared. Either way, I still dropped off on Tuesday morning and received no communication on what to expect. I called later that afternoon for an update, i was told they couldnt confirm if a diagnostic was done and cannot provide a timeline of when i can expect my car back.. They would need confirmation from Kia advising if they are authorized to perform work on the vehicle? Wednesday noon and still no communication from the dealer. I had an issue with my vehicle earlier this year and i dropped off at Gunther Kia in Fort Lauderdale, and as soon as i dropped it off, the service agent was already texting me advising he'll keep me updated. within 2 hours he gave an update on the diagnostic and advised they are repairing the issue because its under warranty. they even took the opportunity to ask if i wanted to get maintenance on the vehicle and all was completed within an 8 hr period. throughout the experience, the agent regularly messaged me updates and gave me a realistic timeframe on the repair completion. read more

I called about a specific car in inventory. It was confirmed that they had this specific vehicle. After driving 25 miles to this dealership, I find that they do not have this vehicle. Obviously the dealership sales personnel just wanted to have me come into this Kia dealer to attempt to steer me into something else. This is highly unethical. So as there are many Kia dealerships out there, I'd avoid this one if they are deceptive right at the beginning read more

On Saturday, 6/17/2023, I took my 2017 Kia Niro in for routine maintenance. From the beginning intake to paying for the maintenance, my service advisor, Tomas Diaz made every effort to make sure my Kia was done in a timely manner. His follow through was impeccable. He is one reason I am a repeat customer. Michael Wells-Miami Beach read more

mal servicio en todo sentido. mi experiencia con ellos fue desagradable. llegué sobre las 12 del mediodía al lugar y no me fui hasta las 6 de la tarde sin auto. al principio el vendedor me dio mis cuotas con las que me quedé satisfecha y luego el financista que nunca lo conocí me envió un papel escrito con sharpie unos precios completamente elevados, los cuales no tenían relación con los anteriores y sin ninguna justificación. además me negaron darme el reporte de crédito. no recomiendo para nada este lugar. read more

WORST KIA DEALER IN SOUTH FLORIDA!!!! DON'T BUY FROM HERE!!!! I purchased a 2019 Stinger from this dealership. At the time of the purchase, there was damage to the paint on the roof because the car had been sitting out on the lot for months. At the time I purchased the vehicle, the sales manager (Bijan Motiei) promised to have the part replaced and even wrote it into the contract that the dealership would replace the part. Over the first couple weeks, I called the dealership to get an update on the status, and despite calling basically everyday and leaving voicemails for Sales, Service and Parts departments, I never heard back from any of them. After a few weeks I went back to the dealership and spoke to Bijan in person. He assured me that the part would be ordered and sent me to the service department. I met with Mario and Dyango (the service manager), and they took pictures of the car and assured me they would get the part ordered. Another couple weeks, more phone calls, and still no response from the dealership. 3 months after buying the vehicle and no response, I went back to the dealership. This time I spoke to Angel in the Service department. Again, they took photos of the damage and promised to get the part ordered. Weeks after going (for the 3rd time already) to get this fixed, I can't get a response from anyone at the dealership. I left voicemails for Bijan (the manager who sold me the car), Angel (the service person who was ordering the part) and Michael Carozza (the general manager for service) and never heard back from any of them. It's been 6 months since I bought the vehicle and I still haven't heard back from anyone at Miami Lakes Kia. Absolute worst dealership in South Florida. If you need a Kia, literally any other dealer is better than this one. read more

Just got through working with Richard an excellent sales associate here and I have to say the service was excellent. No BS kept me really informed and when I got to the final part of the sale signing the agreement, Irving closed the deal with great advice and encouragement that makes sense. Don't be afraid to go car shopping here! read more

Miami Lakes Kia - Kia Optima 2019 - Car Dealers Near Me - Miami Lakes, Florida

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If I can give them zero stars I would. The Service Department is horrible. Took a 2021 Telluride for its 2nd oil change. They forgot to put new oil and they damaged the engine. Now it needs a engine replacement. I drive a 8 passenger suv and got put in a 5 passenger tiny loaner. There is no communication and they love to give you the run around. I had to go through Corporate to get an update on the car. Take your Kia to Rick Case or Hollwood kia. read more

Avoid this place!!!! Go to Hollywood Kia instead! They wasted my time and played sleezeball all afternoon with their lies! If you want transparency and honesty this is NOT the place! You've been warned. read more

Arrived in a 2019 Toyota Corolla LE and left in a 2023 KIA K5 GT-Line! A huge thank you to Jose Acevedo & Mike Pelegrín from Finance for helping tremendously throughout the process. It couldn't have been done without your effort and hard work to minimize my payments to EXACTLY what I wanted! If you are ever in the area I highly recommend reaching out to the men above and I assure you will be treated like family! read more

Miami Lakes Kia - Car Dealers Near Me - Miami Lakes, Florida

My husband and I just purchased our second vehicle from Miami Lakes Kia. The General Manager, Nick and our sales associate, Nicolle made every part of the process easy. We were able to choose our car online and sign all of the documents before we went to the dealer. It took less than 15 minutes to drive away with our car. We live around the corner from another Kia dealer and drove 40 miles to Miami Lakes Kia because their knowledge, prices and attention to detail were over the top. Great job! read more

****UPDATE PART 2****** IF I COULD GIVE THIS PLACE ZERO STARS I WOULD! Ugh here we go again! So i got a text from Roman on 1/16 saying my part is ready and if i came first thing in the morning he will make sure my car gets done first. I arrived 1/17 at 7.10am and John in the office told me that the mechanics dont start working until 8am (roman should of told me this) here i am waiting AGAIN for almost an hour! Texting roman to find out why he didnt communicate the time to me and got no response. Texting and calling this lady Indie who said i can call or text he anytime for help and getting no response. They finally brought my car back to be me at 8.30 and i noticed the trim piece was installed wrong and the black part underneath is exposed!!!!! At this point i realize no one in this entire establishment knows how to do their job!!!! I told John and he had them take my car back AGAIN!!! At this point im almost in tears, im so pissed off. Im walking to the waiting room and i can here John and some other guys talking shit and laughing at the situation. I go back to their office and i said "you know i can hear everything you just said" and he said "ok i know" EVERY SINGLE PERSON IN THAT SERVICE OFFICE NEEDS TO BE REPLACED! They don't give a damn about the customer or if we ever get our car repaired in a timely manner!!! At this point i just wanted to leave my car and never come back!! After spending 2 hours in that horrid place i get the stupid car back and it is fixed. Dont call me either because i will not be taking this review down, i gave you 1 more chance to make it right and you failed again. I will be switching to another Kia location, you guys will never have to worry about seeing me there again. Part 1 I wish i would of literally bought my brand new car from anywhere else but this location. WORST CUSTOMER SERVICE EVER!! The trim on my brand new car is already lifting so i went to the service department. Johnny took my car and "ordered" my new part. Two weeks of calling the service and parts department over and over and noone will answer the phone! I go to the location and there is a case open but noone ordered the part!! Roman then ordered my part and said it would be about a week. Here i am calling the location again for 2 weeks and no one is answering the phone!!! After leave all kinds of voicemails someone called and said my part came in. I left work went to the location and sat in the waiting room for 2 hours!! I finally decided to ask Roman whats going on and then he told me after 2 hours that they ordered the wrong part!! You guys literally had me sitting there loosing money out of my pocket for 2 hours when i could of been at work! i have asked to talk to the manager every time ive been up there and they claim noone is available to talk to me. Diango the manager must be a ghost because they claim hes never there. Got a call from my sales person after i left because i blew up his phone for help and he said he just saw the manager Diando walk past him!!! Its been almost 2 months and this is not resolved, they are quick to take your money but when u need your car fixed they could care less. Do yourself a favor and go to another location, these people are lazy and are horrible at their jobs!! read more

They failed to give me the correct SD card for my car, and now I am trying to call the sales associate that worked with me and she is not answering. I tried calling her several times, and nothing. A simple answering the call and say I am working on it, even if it is a lie, would be better than ignoring my calls.... January 9, 2020 The Miami Lake Kia has not resolver the issue, EVEN THOUGH I went ahead and contacted Kia GPS department and they sent me the correct SD card... However, due to policy (which I understand) they can only send it to a car dealership. The card arrived at the dealership on Monday Jan 6, 2020 AND no one call me to let me know and when I call no one knows what the hell they are doing there. SO FRUSTRATING! the saga continues! January 10, 2020 The saga continues... I received a call from Mayra (sales lady that helped me with my purchase) and she says "oh, I have an email with the tracking info of the SD card and I see that we received it.... I am calling you to see if you have it." I go, "No Mayra, I don't have it.... I have been calling to see if you guys have it so I can go pick it up..." she goes, "let me find out with parts and call you right away....". This was six hours ago! Stay tune.... More updates to come! January 11, 2020 It has been 24 hrs and Mayra has not called back... January 29, 2020 The issue continues.... everyone at that dealership is useless. read more

Buying my Kia at Miami Lakes Kia was a good experience. However their service department was a disaster. Kia corporate sent me an email saying that I needed to have a schedule maintenance at 5000 miles to check the new car I had and change the oil. I made the appointment for 11 o'clock on a weekday and when I got there the service receptionist said we are backed up for at least a 3 1/2 hour wait. I asked for the manager to see if they are any other options for example check another Kia dealer and he was not responsive at all. As a result, I will have to try the closest dealer in Broward county. read more

Too bad Yelp doesn't "minus stars rating" system. Miami Lakes Kia desesrves at least minus 3 stars. I went there this past friday totally aimed to buy a new car. Saw that they had a 2022 Kia Soul X-line with the price scratched and the legend: "buy now for $23K!" not only they didn't meet my expectations nor worked with me to find a middle ground the advertised price was jacked up $2.5K and blamed it on their "web dept" for always screwing up the prices. They also made me wait 25 mins seating while Richard or Karina would come up to meet me. both called me earlier to make sure I'll visit. Richard didn't even remember talking to me on the phone. the place looks uninviting, dirty and unkept. The the manager had the guts to email me asking how we can serve you better? Blah blah I went to Rick Case Kia in Broward and it was night $ day. Respectful, offered me coffee, got a nice car and great service. avoid Miami Lakes Kia like the plague!!!! don't waste your time read more

This Kia of Miami Lakes is TERRIBLE. The service always sucks all around. I tried calling the service center several times with no answer. Then I tried to bring in my car the day before to check the 2 recalls. The service guy told me to bring it in the next day. I did and the was told they need to keep the car. I told the guy no problem, I can pick up the next day. I was told they won't be able to check today. I ask to speak to a manger. The service guy walks me to another building in the hot sun with my children, instead of the manger coming to me to assist. The manager then tells me it will take a minimum of 2 days to diagnose. They tell me they cannot provide transportation AKA rental unless I pay the discounted rate of $48 per day. It's their recall and I have to pay? I'm clearly upset and say I cannot do that and he says ok no problem. No customer service skills to make me happy or have understanding. I walked out as he continued to shuffle paperwork. This is not the first time the customer service has been less than par. A while back, I went to get an oil change, when it was supposedly done, I checked and my oil had not been changed. I again asked for a manager. The service manager apologized saying they are changing out guys and knows it's an issue. He couldn't believe it and I had to wait over an hour for the problem to be fixed. Should have taken 15 minutes. Well you get what you pay for. KIA's Miami Lakes Auto Mall location's customer service still sucks and for this, I will think twice about buying a KIA again. read more

Absolutely exceptional customer service! Alfonso (Sales) and Jesus (Financing) were incredible. From the moment we walked in we received nothing but politeness and professionalism. Normally when going to a dealership you have to be ready for the sharks. Not here. Everyone was nice and willing to help. Alfonso was very attentive and listened to our concerns. He did everything he could to help us out. We are so grateful for having him as our sales person. Then we went over to financing with Jesus. Who pulled all the stops. Very straight forward and genuine. He to listened to us and helped us out. We couldn't be happier with today's service. Definitely will be returning for future vehicles. read more

Miami Lakes Kia - Car Dealers Near Me - Miami Lakes, Florida

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Zero stars is better. Actually considering suing for wasting my time. Car listed online for 51k. Told the sales guy I have cash and financing in order amd want to know put the door price. He comes back with 60k. Lost price of 54k and change, plus other add ons. Then tells me the price is only good if I finance though them but never tell me the financing details. Classic bait and switch read more

This dealership showed us nothing but disrespect. I inquired about a vehicle, and was asked to come in to see it. We drove an hour and 15 minutes to get to the dealership. Upon arrival they told us the vehicle was being serviced and wasn't available to see. Absolute waste of gas and time. The salesperson Tony finally reached out a week and a half later and we agreed to a price, we waited about 4 hours for the finance guy to call us. We had better financing terms with our credit union so began the process of working with them. Not even 20 minutes later Tony texts me saying the car is being sold to someone else. He ignored all our calls all our texts, and still hasn't had the face to return a text or call. Within 20 minutes that we were doing our financing they gave away the family car that my 6 month pregnant wife and I were trying to buy. Do yourself a favor and STAY AWAY. They don't care about the customer, they don't care about anybody. read more