Update: DriveTime & Bridgecrest - A Coordinated Scam That Lacks Basic Human Decency Since my last update, my daughter went to DriveTime in person to speak directly with the General Manager, hoping for some level of assistance or at least compassion regarding the constant mechanical failures she has endured since purchasing the vehicle. Unfortunately, what she received was a dismissive, cold-hearted response. Despite the fact that she has only had the car for 90 days, the General Manager stated that because she was outside of the 30-day warranty, she was fully responsible for all major repairs--ignoring the fact that the car's brakes, rotors, tires, and oil system were already failing when she bought it. In an effort to appeal to his humanity, my daughter explained that this was her first time purchasing a car without her father, who passed away in 2022. His response? "If it was my daughter, I would let her learn her lesson." What kind of company leader responds that way to a struggling young mother? When she showed him pictures of the car's damages, he outright denied that DriveTime sold it in that condition, refusing to take any accountability. Instead of offering real help, he gave her a random mechanic's number and told her that her only option was to "sacrifice" and get it fixed herself. That meant: * Paying for a tow to a repair shop * Paying a mechanic for diagnostic testing * Paying for expensive repairs * AND still making her car payments--for a vehicle that isn't even driveable Even after all this, Bridgecrest continued harassing her for payments without any acknowledgment of the situation. Their customer service reps refuse to escalate calls, and the only response she gets is "When are you going to make the payment?" At this point, it is clear that DriveTime and Bridgecrest operate as a coordinated scam--preying on hardworking people, pushing them into unreliable cars, and offering no real solutions when those cars fail. My daughter has now towed the vehicle to a mechanic, and I will provide further updates once we receive a full diagnostic report on the damages. To anyone considering buying a car from DriveTime or financing through Bridgecrest--DON'T. This company does not care about its customers, their financial well-being, or their basic dignity. Avoid them at all costs. read more

DriveTime Used Cars - Oil leak - Used Car Dealers Near Me - Independence, Missouri

A year ago I bought a second-hand Ford Escape, there and, according to them, the only problem the car had was a small bump in the bumper And I told myself a slight blow nothing happens but how the next day of getting out of the dealer the car was throwing a lot of oil when it came to putting it on the highway it was choking the band it burst the alternator didn't work the engine it had a bad elevator shaft among other things I went to the dealer to talk to the manager and they told me that I wasn't there to talk to the guarantee I talked to the guarantee and they didn't want to be responsible I talked to the financial they didn't want to be responsible anyway I went to the dealer to look for the manager again and he told me that they couldn't do anything,I told him ok I will have to take other types of letters in the matter I said and the manager told me asle as you want from there I came back after a year to see if I could change it and the same manager told me that the car had to have a value of 4,000 dollars so that they could change That happened to me in this dealership that is here in the independence, never in my life will I go to buy another car from that dealership in my life and even less I will recommend them, since the only thing they are doing is scam people by lying to them and giving false stories of every car they have there and for those who are going to buy their car for the first time, check it from the engine to the inside and do not trust the story they give you because what they tell you is not what the car really has. read more

See all

Absolutely terrible they lied to my face and told me that I had to buy their $4000 warranty to get 72 mo financing it's a shame because it was a nice car seriously just walk away read more

They have you sign a POA to register your vehicle for you. They also "finance" your personal property tax, as in charge you interest and a fee for this "service". They sent me someone else's temporary tag and sent my plate to an address I had five years ago. I have another vehicle registered to my house that I've owned for five years both the vehicle and house. I know my counties vehicle registration has my correct address. Two strangers received plates registered to me. I then had to take time off of work and the cost of gas to fix this mess. The title company they use wouldn't help and DriveTime just didn't return my calls. Finally got DriveTime's corporate office to call me back, no help at all, won't refund the fee for this service. You also have to use their financing; you can't refinance until your car is properly titled. So I lost money to their crazy interest rates as well! read more

My fiance and I were interested in a car here. Only 2 options to match our down payment. Bottom line is, if you have to pay 28% interest,you don't need a car that badly. Save up,buy a cash car,and drive it while you rebuild your credit. The salesman was very kind,and the atmosphere inside was comfy. But the interest rate is insane. read more

My personal experience with Drivetime- They spoke with a double forked tongue until I was locked into a 6 year contract, making $540 monthly payments on a $42,000 car that started out with 40,000 miles and only worth approx $20,000 brand new. They only let you test drive the car for 15minutes and I latter found the 2018 Honda Civic has front end suspension damage that is only noticeable when going over bumps. Cars at dealerships are there because they were somebody else's headache. read more

Made a payment with my credit card and these bastards tagged it as a cash advance. Called my bank to ask what happened and they told me that the dealer charged it as a cash advance. Called the dealer to correct the problem and they refused to rectify it. Now I have additional fees to pay. read more

I've had a very positive experience with DriveTime in Independence Mo. I recently purchased a vehicle there and soon realized it wasn't a good fit for me. They let me exchange the car 2 days later no questions asked and nothing out of pocket. They go over all the paperwork several times to make sure you fully understand and ultimately agree with the terms. No surprises or pressure at all. I would highly recommend them to anyone read more

We went out to look at a car, when we walked in we were greeted by Cassandra and she was wonderfully pleasant. But we told her we were here to look at a specific car we found on CarGurus and then she immediately started doing paperwork on us. We never had seen the car, we never drove the car, we were unsure at that moment if the car was even still available. Then the excruciating yet eye-opening experience began. My fiancé and I have pretty good credit. Neither of us has missed a payment or defaulted on any loans. As we were going through the paperwork, she mentioned that this dealership needs guarantee of work through paystubs. (Who uses paystubs anymore?!?) she also needed our credit. Well we are at a pivotal point in our relationship. We are about to get married we just opened a bank account together, and I work at the university may-august therefore I am not making what I normally make. Long story short, they wouldn't accept my proof of income so my fiancé's dad who happened to be with us volunteered to co-sign. He makes a significant amount of money from working in insurance and has a nearly perfect credit score. After 4 and a half hours, the best they could do with the interest rate for two people who have 850+ credit scores was 5.99% Cassandra happened to mention that they only use one bank and ALL loans start out at 24.99% and the have to call the bank for an exception for lower rates!! Turns out, this company seems to prey on lower income/poor credit scorers who are desperate for vehicles and make them pay out the butt. Never will I shop here in my life. read more

Drive time is the worst car dealership in America... Do not believe the hype. First off, the truck I was supposedly approved for they did not have when I got there....they only gave me an option of two cars to look at. They sold me a truck which had a bad O2 sensor and told me the sensor wasn't covered under their warranty. They did not go over any paperwork with me at all.... 4 day later I find out I'm paying thirty grand for a 2006 pice of shit. Blue book value 8 grand. I had problems getting my tags it's just a whole bunch of bs.... DONT NOT SPEND YOUR HARD EARNED MONEY WITH THESE SCAMMERS ALL THEY CARE ABOUT ARE SELLS AND THATS IT.... read more

I had a very good experience, all the different finance options were explained to me, It was a very comfortable not rushed rushed atmosphere. read more

it was an awful experience. never again will i buy a car from them. it took 3 days for them to get the paperwork right and then i didn't even get copies and had no idea where i was supposed to be making my payments to. had the vehicle for a week and the transmission went out in it. had to fight with them to get it fixed. i was without a vehicle for 2 weeks after that ordeal. then they couldn't get the paperwork right for the registration. had expired temp tags for a week and a half for that deal. then only to find out 6 months in that the alignment was bad, the steering was going bad, the power steering pump had to be replaced twice and the head gasket was going. all of this mess for an 06 pos that was worth $4500 and was leasing for $13000. needless to say enough was enough and i sent the car back and have had better luck else where. dont waste your time or money with drive time. read more