Got a good deal on my GMC Canyon live out of town haven't been back seems like any other dealership…read morethe sales people seem OK

I bought a Chevy equinox from there and it is a nice vehicle except it's got no power cuz it's 4…read morecylinder it. The oil apparently needs checked often to prevent low oil and possibly blowing the motor. I woke up on Friday and the car wouldn't start so a tow came and got it because they had y vehicle and when I got back I test drove a couple more but they were too expensive so they told me if I kept this car they would fix everything on it. I told him the muffler needs fixed, the brakes need fixed, the battery (obviously)and the tire pressure sensor needs fixed. I got told they put it on the machine and the error they got was only saying the battery was bad (diagnostic machines don't do that). Out of all that they only replaced the battery and finally on day 4 of purchasing the car they fixed the tire pressure sensor. They said if they fixed the muffler it would make the price of the car go up meaning they knew it was bad. I wanted to know what made the battery go bad and so I had it put on diagnostic machine from my mechanic and it is a bunch of things that all connected to the body control module and that it is going bad. I relay that to my rep and he just blows me off. It's an $500- $1500 fix!!! Don't buy a car from here unless you expect to spend at least $20,000.

Update: DriveTime & Bridgecrest - A Coordinated Scam That Lacks Basic Human Decency…read more Since my last update, my daughter went to DriveTime in person to speak directly with the General Manager, hoping for some level of assistance or at least compassion regarding the constant mechanical failures she has endured since purchasing the vehicle. Unfortunately, what she received was a dismissive, cold-hearted response. Despite the fact that she has only had the car for 90 days, the General Manager stated that because she was outside of the 30-day warranty, she was fully responsible for all major repairs--ignoring the fact that the car's brakes, rotors, tires, and oil system were already failing when she bought it. In an effort to appeal to his humanity, my daughter explained that this was her first time purchasing a car without her father, who passed away in 2022. His response? "If it was my daughter, I would let her learn her lesson." What kind of company leader responds that way to a struggling young mother? When she showed him pictures of the car's damages, he outright denied that DriveTime sold it in that condition, refusing to take any accountability. Instead of offering real help, he gave her a random mechanic's number and told her that her only option was to "sacrifice" and get it fixed herself. That meant: * Paying for a tow to a repair shop * Paying a mechanic for diagnostic testing * Paying for expensive repairs * AND still making her car payments--for a vehicle that isn't even driveable Even after all this, Bridgecrest continued harassing her for payments without any acknowledgment of the situation. Their customer service reps refuse to escalate calls, and the only response she gets is "When are you going to make the payment?" At this point, it is clear that DriveTime and Bridgecrest operate as a coordinated scam--preying on hardworking people, pushing them into unreliable cars, and offering no real solutions when those cars fail. My daughter has now towed the vehicle to a mechanic, and I will provide further updates once we receive a full diagnostic report on the damages. To anyone considering buying a car from DriveTime or financing through Bridgecrest--DON'T. This company does not care about its customers, their financial well-being, or their basic dignity. Avoid them at all costs.

A year ago I bought a second-hand Ford Escape, there and, according to them, the only problem the…read morecar had was a small bump in the bumper And I told myself a slight blow nothing happens but how the next day of getting out of the dealer the car was throwing a lot of oil when it came to putting it on the highway it was choking the band it burst the alternator didn't work the engine it had a bad elevator shaft among other things I went to the dealer to talk to the manager and they told me that I wasn't there to talk to the guarantee I talked to the guarantee and they didn't want to be responsible I talked to the financial they didn't want to be responsible anyway I went to the dealer to look for the manager again and he told me that they couldn't do anything,I told him ok I will have to take other types of letters in the matter I said and the manager told me asle as you want from there I came back after a year to see if I could change it and the same manager told me that the car had to have a value of 4,000 dollars so that they could change That happened to me in this dealership that is here in the independence, never in my life will I go to buy another car from that dealership in my life and even less I will recommend them, since the only thing they are doing is scam people by lying to them and giving false stories of every car they have there and for those who are going to buy their car for the first time, check it from the engine to the inside and do not trust the story they give you because what they tell you is not what the car really has.

STILL CAN'T BELIEVE IT! The car dealer would not buy back my…read more2014 iQ (Toyota Scion brand) saying it was too old. But CARMAX didn't flinch when providing an online offer so I took it in, expecting they would lowball it, which they did: by 1/3. However, some inconsistencies were reported by the agency, reflecting odometer tampering, battery & tires purchase dates, that were bringing down the price. Jose, at the Independence store gave me a number to call and see if the agency could match the information could explain so it could be updated before COB. Agency said it would take 3 hours, already 2:30, so it would be close. Long story short, the agency came through (I didn't have to spend the night in the store, as I had decided to stay until the items were updated). The final check was just what I was quoted on the CARMAX site. I knew what my car's value was. It was PERFECT and the store could set it out on the lot without touching up anything! EVERYONE, whether selling outright, or trading, should read carefully the details on the printed estimate that can bring a car's price down several thousand dollars. I ended up walking out with a check a few hundred less than the original online offer. Hats off to employees, Jose (shop), and Tiffany & Janelle, (office) who assisted me with my mobility issues and got me out of there fast. Thanks, Indep Valley View.

O stars. Never buy a car here. Unprofessionalism resides…read morehere and lack of integrity. Terrible experience after car salesman took my information, harassed, and stalked me. Human relations did nothing about it.

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

I had to wait 3 HOURS for an oil change. There's no excuse for that, that's just straight…read moreridiculous. Never going back, thanks a lot

This business just underwent new management back in April, and I've noticed a complete 180 (in a…read moregood way!) from the way the business used to be ran. The new owners are very polite, and go out of their way to try and make every financial situation work in terms of being financed. I was worried coming in that my credit score was too low to be approved, but with my down payment and my trade they were able to play with the numbers and make it work! I just wanted to say thank you for getting me into a nicer vehicle than anyone else would have been able to get me into. I will definitely refer all my friends to Noland Road Auto Credit. Plus, they offer a $300 referral award for anyone you refer that purchases a vehicle! I've never heard of that anywhere else!

Thank you Hannah for great customer service and a fun test drive experience!! I really impressed…read morewith your honesty and ability to relate and understand my needs! I also appreciate your welcome when we first arrived! Can't wait to see you in a month or so when I pick up my new car!

My experience with this establishment was first not great due to not explaining are insurance to us…read morein a helpful manner. Then on the next day there unprofessionalness show by making me come back just be told that it wasnt going to be covered on my insurance even before a proper inspection. Finally being told it was still not covered and when I asked if there anyway I could contact general motor directly they seem to look bewildered as if they themselves had no connection with them.

Levi walls was our salesman here today he was very good at his job and made sure we were happy with…read morethe truck that we bought today for being so busy all day he done an amazing job for only being his second month working there I highly recommend him if you are looking for a new ride

Advertise a vehicle at 56k with a msrp of 67k. This included a 1500 finance discount and 1500…read moretrade in. Qualify for both and the rest is shown as "dealer discount". Except they really want 72k and "discount" the vehicle to 68k. Almost Exactly at MSRP and then look you in the eyes and tell you it's a great deal. Oh and you get the privilege of being forced to buy some add on "warranties". Forget bait and switch, they must take their customers as "bait and idiots". Old school car games at every turn, including holding onto your trade in key and only giving it back once you escalate. Stay clear. If they honored their own listed price, even remotely, they would have sold a car today.