Marco was Amazing followed him from Belton to Independence ! Bough 5th car from him! Marco very professional , great listener! This time he surprised me: made me wait one day: then he called me and made me come in. I have a car to show you. It was exactly what I described him. He told me we just truck. I called you when I saw it. You will find him on New Jeep showroom floor! read more

Fraudulent activity alert! They sold me a vehicle with a clean title that turned out to be an undisclosed TOTAL LOSS SALVAGE vehicle.

I visited Landmark Dodge to buy a new Jeep Wrangler. I drive a Jeep and love it. Josiah, a very young salesman, was so rude and disrespectful it was an immediate turn off. I was told I would have to pay $1,000 to have a Jeep brought over to their store and the $1,000 would not be refundable if I chose not to buy the Jeep. I've never been told that by any dealership ever. I had heard some negative things about this dealership but wanted to at least see what inventory they had. I'll never go back. I ended up buying a 2026 at another dealership Later that day. Apparently, they don't need to sell cars, they would rather perfect their skills at sending customers to other stores. read more

Tons of hidden fees. The advertised price is before dealer prep fees of ~1,200 and requires financing and trade in. If you are not financing or trading you can expect to pay much more. Making an offer is complicated by the need to make a "formal offer", document and put earnest money up (you need cash). It's absolutely ridiculous. What's worse, the sales manager hides in a back room vs coming out and talking to the customer. read more

Walked in June 9th text drove a Jeep Finance Manager tried to upcharge me 1200 in fees that are never broken down. Final price was 25,569 after they advertised a sticker price of 23,990 and had the never to say that he was cutting me a deal because I wasn't financing. KBB range is between 22,700 and 24,800 I told him what the KBB range was and he ignored the statement. I walked off. The car was out of gas and hasn't moved in a month. This dealership is just chasing financing and not trying to sell vehicles. They sell debt not cars. They are worst than a credit card company read more

Derek helped me get my Purple Dodge Charger cleaned up, filled up and second key done. He's the man. My salesman was Spencer, dudes got like 6 kids so he has a few mouths to feed, he was chill. read more

Landmark Dodge Chrysler Jeep Ram - 2023 Dodge Charger R/T (345 ci engine) Plum Crazy Purple. - Car Dealers Near Me - Independence, Missouri

This was, BY FAR, the worst car buying experience I've ever had. I'm an easy going guy that tries to keep an open mind about circumstances...but good lord. Places like this are why people have bad views on used car sales. How long should it take to buy a vehicle? 2.5 hours? How about 2.5 days? Well guess what...mine took 2.5 WEEKS!!! Had I known they screwed up the deposit process and DIDN'T actually collect the deposit...I would have told them to kick rocks. It took them 2.5 weeks (actually just over 2.5 weeks) to get the paperwork done and ready for signatures. And big surprise...I'm now driving my vehicle on an expired 30 day tag because they screwed that up as well. Can't get anyone to call me back because apparently they are all off work or out of the office. On another note...we recently bought my wife a car from Carvana and it was AMAZING! Quick, painless and completely worry free. Can you see where I'm going with this? Avoid Landmark Dodge Chrysler Jeep Ram and go to Carvana...or ANYWHERE ELSE! read more

This dealership tries to bait and switch potential customers by increasing the price of vehicles after arrival and test driving. They also can't give an interest estimate before signing for the vehicle. Should be 0 stars. read more

We have purchased many vehicles in the past. Today, we visited Landmark dealership in Independence with the intention of purchasing a Jeep Wrangler. We spent considerable time on the lot examining the Jeeps, but no salesperson approached us to offer assistance. Eventually, I approached the showroom to seek help. Unfortunately, the experience was unexpectedly unprofessional and uncomfortable. Our assigned salesperson was Josiah, and regrettably, this was the most disappointing sales experience we have encountered, car or other. Josiah seemed to make fun of us and used sarcasm and rudeness to make his points. All we asked for was the interest rate of the vehicle in which we were interested. He would not give us that but insisted that we drive the vehicle which we did not want to do as we already own a Wrangler and just wanted the interest rate information. We felt very disrespected and uncomfortable and even unsafe due to Josiah's confrontational attitude. Ultimately we chose to leave the dealership. Another important detail to our interaction with Josiah was when I told Josiah my wife had changed her mind from a four door to a two door, he replied, "Yes, women do that." So unprofessional and sexist. Additionally, we were asked to move our vehicle, which we had parked while looking at the inventory. During this interaction, Josiah was accompanied by two other staff members (as if he needed muscle backup when all we wanted to do was purchase a car) and engaged with us in a manner that we found extremely disrespectful and dismissive. We recommend any other Jeep dealership in the area. We had a great experience at Excelsior Springs Jeep. read more

I would definitely not recommend using the extended warranty plan they sell you here. We have spent 1 month trying just to get the people the information they keep requesting. Every time I send what they need there is another thing they need that they didn't tell me about. It's a scam. read more

Doug (Stephen Fletcher) the GM is a liar! Agreed on a deal, drove 3 hours... he says oh I must have fat fingered something I can't do that deal but I can do it for 4k more. Watch my YouTube video from when I was there! read more

I purchased a VW Beetle on Sat 14th. This was by far the best experience I have ever had at a car dealership. No pressure what so ever. Just a great car at a great price. I highly recommend Landmark! read more

This was a TERRIBLE experience. Manager is rude and unprofessional. He does not take responsibility for anything and is constantly deferring blame. We were constantly belittled and talked down to. Chris Johnson was our salesman and he was good during the sales process, but he made several comments and promises that he couldn't keep. Regardless, he seemed honest and kind. The manager talked down to and reprimanded Chris in front of us multiple times, even snapping his fingers at him and raising his voice. A couple of months ago, my grandmother traded in her van for a different one and we were told that the detailing could not be finished and that we would need to take it home and come back another day. We live 1.5 hrs away. We were at the dealership that day from 10:00 am to 4:15 pm. We were told that when we come back to finish the detailing, we would be given a rental car to run our errands while we wait. We were then told that that is impossible and were made to sit in the dealership from 9am well into the afternoon. No one tended to us the entire time we were there or gave us updates. When we asked for updates, we were told it was almost done. We were told the same 2 hours later. When we finally received the van, it appeared to have been sprayed down, but not thoroughly cleaned. There was visible dust and dirt in several areas of the vehicle, as well as water staining on the windows. We have reached out to try to communicate with the dealership and all efforts have been completely ignored. read more

If I could, I would leave less than 1 star for this dealership. I wish I had checked the Yelp reviews before making an appointment to see a 2019 Toyota Corolla they claimed to have in stock. When I got there, it was already sold. This was fine, since I hadn't reserved it or anything, so decided to look at what else was on offer. I told them what I was looking for and what my budget was, but the salesperson and the manager would not respect my budget limit and repeately and insistently tried to upsell me by $5000, even after I reiterated that I would not go above a certain sticker price, and I know that they advertise many cars within my price range on their site. The manager was dressed like Danny DeVito's character in Matilda (a shyster car dealer himself) and tried multiple tactics to upsell me. After a few minutes of this, I thanked them for their time and hightailed it out of there. In hindsight I wonder if the Toyota they were advertising was ever even in stock. I suspect it was a bait and switch just to get customers to visit the lot and then squeeze them dry. read more

Landmark Dodge Chrysler Jeep Ram - Car Dealers Near Me - Independence, Missouri

My husband and I went to Landmark to purchase a Jeep Compass. They were so rude, kept trying to sell us a 2024 vehicle we instead we wanted 2025. This was the first day. We went back the next day and told them everything we want on the 2025. Again tried to sell us the 2024. I guess they got the clue and we start dealing on the 2025. The salesman came back from finance manager and told us we had a deal. He needed $500.00 deposit which we gave him and we started to fill out the paperwork. Wasn't too long before the finance manager came in the office. Looking over the shoulder of the sale person, he says it can't purchased for that price and no one could. My husband showed him the ad where it was listed. Told us to go there and we wouldn't get it for that price and to leave. Not a very good experience. Will never go there again and will not sending any one else there. Oh yes on that day we purchased the Jeep Compass from McCarthy and we didn't pay the ad price they actually dropped the price even more! read more

Do not take you're car here they will say you need this and that and guess at you're car and still will have the same issue wrong with you're car when you brought it in, I am working with my attorney to get this dealer investigated for me to have my car here with them for a month with bad customer service from Robert and the rest of the staff is unacceptable , they told me they couldn't fix my car on the last week of them having it just for me to still pay them money and another shop money which Robert told me he could never fix my car after telling me he think it's the alternator he thinks it's a PCM he thinks it a fuel pump on top of that he will have the whole dodge staff driving you're car home just to test drive it and still couldn't figure out the issue my car was losing power and I took it to a 3rd party dealer and they figure out the issue within 24 hours I just think this make a dealer look bad and no experience at alll and I will get my money back and will sue you guys just because you wasted my time and put in parts that didn't need to be put in and made me pay for a diagnosis that you could never figure out the issue which another shop did and told me to let you know whoever was working at dodge was just resetting the pcm and could have view the previous history of intermittent stops to figure out this issue as a customer I done all the leg work and got use because i never got a loaner car and Robert did not ever call me I had to run him down just for him to say he can't fix my car I have 3 kids and with us breaking down on the highway with big trucks and fast drivers is scary and they didn't take this in their hands like I thought they would because the issue wasn't never fix by them it got fixed by another shop so I am letting everyone know don't take you're car here they just want money and you will still have the same issue read more

I went to trade in my car for something newer. Gave them my budget and needs. We test drove a car that I had been looking at but it had a check engine light on, as-is/no warranty. I asked about the light and it was just shrugged off. Made me an offer without addressing it AND completely disregarded the budget needs that I had previously mentioned, DOUBLED monthly payment and down payment. Not only that, they offered me a fraction trade in for what my car was worth, I ended up getting more than double what they offered. I was uncomfortable from the beginning. I could see all the salespeople staring at us from inside the building when we were in the parking lot. They made me feel very little and all they cared about was getting my money. read more

Why can't I give negative stars? Landmark Dodge truly deserves a negative 5 star rating. If you're looking to be berated, threatened, and told your money isn't good, this is the place for you! The sales manager Carl doesn't do well when he's told "no" and Doug the general manager gets BIG mad when his wanna be "Midwest hospitality" doesn't close the deal. When threatening my business didn't work, he decided to continue calling me names, threatening to have me arrested for trespassing, and told me he'd "see me at work real soon". read more

Absolutely the worst service department. I took my vehicle in for warranty repairs and it took 6 months for parts because they were never ordered. Took it in with 3 repairs that needed to be made, 1 of them was done. Picked up with the check engine light on with wasn't on when I took it in. This place is a disgrace to the Jeep name. read more

Should be zero. 2nd experience with this horrible dealership! 2 other customers got mad and walked out. They don't care about you. All they want is to lowball your trade, even a pristine 2019 Trailhawk! 4 worst hours of our lives! Salesman messed up the paperwork 3 times. They tried to sneak in $2500 AFTER a deal had been made! read more

I would give No stars if I could! This place is a disgrace to the automotive industry. It was late at night so the lighting wasn't good enough for us to see under the hood, But we were reassured that everything checked out on the inspection. When we decided to purchase said car we had to jump hoops and talk to 4 different people, even though we had our own financing already set up. Brought the car home and found out it had NO coolant in it. The spark plugs were nasty and the air filter was the original! Glad we didn't have any engine problems or a blow up on the way home! Called them about the problem and it was not smooth at all, it was like they didn't care!! TJ is a nice guy but nice doesn't Fix Anything! Save yourself some time and shop elsewhere!! read more

After repair service, they sent me home with a dead battery. Stopped by the store on way home and my son had to come and give me a jump. They also sent me home with 22 psi in the front right tire. This is the one they got paid to patch. They didn't. A week later, my negative battery wire slipped off the battery terminal as I was driving around. They failed to secure it to the battery after troubleshooting my problem. There's a list of other petty things I don't have space for. It's hard to believe a dealership would behave like this. Has to be the worst service dealership in KC area. Never again, go somewhere else. read more

I have a three month story about how terrible this place is to fix a very simple issue. I brought them breakfast one morning in hopes that they would fix my stuff properly because my insurance company had already payed them, it did not work. I wouldn't trust them to check my oil let alone any other issue. They must inspect vehicles in the dark with the lights off. And their receipt doesn't match what my insurance payed them. I will be submitting a complaint for insurance fraud. If your vehicle ends up at this location, do whatever it takes to get it to a different shop! read more

So i cant remember the last time I wrote a negative review but Landmark earned it. Just know this.. the advertised price is not the price. "Discounts and rebates" are included which you most likely will only be able to take advantage of a few of them. Thus the price goes up. If they give you peanuts for your trade in and you choose to put cash down instead the price goes up as that was one of the "rebates" that you are now not qualified for. You will need to add a "envionmental protection plan" cost to the price of the car. Sounds like something the government requires and they have their hands tied right? LOL! no its an interior and underbody coating they say they have to charge for. The price of this changes constantly also depending on who you talk to $1,200 to $2,150.00. I could go on but ... you get the idea. Just know you willl not get the advertised price. Its an illusion meant to get you visiting with the dealer. read more

Not pleased with #LandmarkDodgeChryslerJeep They've drug their feet on everything and they promised to get the rail dust off of my Jeep and I took it in today and got it back and it still has rail dust and the inside of my car smells horrible. It's almost been a month and I still don't have my title paperwork. They put me in a loaner while they had my car and I had to put gas in the loaner because it was empty! I paid this place $500 to remove the rail dust, put paint sealer or treatment on it and treat my leather. That was the worst $500 I've ever spent. I'm disgusted and disappointed and I'm going to contact the owner of the dealership and possibly some news stations. read more

Buying car was a great experience but the service department misleading and deceitful I will not buy a car from there again due to there service department. And if there is a problem and there supposed to get back to you good luck after trying to figure my situation out I have called back 5 times with no reply from them and still nothing solved. Would not recommend bringing your car there to get serviced even if you bought it there take it down the street save your self the blaten disrespect and awful customer service. read more

Purchased a 2014 Honda CR-V. First time buying a car on my own. I got a great deal. Everyone was so helpful. The salesman James was great. Mike the finance manager was awesome. I was very pleased with the hole staff. read more

I went today to buy a 2018 Ram Mega Cab 2500 truck. During my 4 hour visit, we came to an agreement on trade in, vehicle price. I signed the proposal sheet agreeing to the terms, and put down a 100$ deposit. The sales manager then came to me after I filled out my credit app and told me they would not honor the trade in price they quoted me. Keep in mind I had already signed the agreement that I would purchase based on their offer. This is the worst dealership I have ever dealt with and I will never buy a Dodge product from them or anyone ever again. Shady business practices being used here. I would stay away. read more

Crooks! This dealer gave me false information over the phone that led to me making a 1 hour drive to them and wasted my time (2 hours out of my time to then drive back home). They wanted to charge $30,000 over sticker for a Wrangler 392 and give me rough trade on my 1 year old Jeep Gladiator rubicon. They insisted that all Wrangler 392s are selling 30k over sticker despite me having another dealer local willing to sell at MSRP and multiple across the nation offering to sell to me at MSRP. They then insist that the other dealers don't have the allocations. Stay away from this stealership. read more

Landmark Dodge Chrysler Jeep Ram - Car Dealers Near Me - Independence, Missouri

If I could give them zero stars I would. First off the person in charge of finance tried to add stuff we didn't want and said over and over we didn't want the add ons. We decided not to go with the car because it was a little too small. Upon returning the sales manager made a comment that he needed to get back and help people actually purchasing cars. read more

WORST Dealership I've ever experienced! Deceptive promotional pricing, awful communication and follow up, misrepresentation of vehicle features. This dealership is truly a poor reflection of the Jeep brand. Also before you respond Doug - telling me to call you at (816) 285-2734. I did, when I read the other Google reviews. You didn't answer or call back... Believe the other negative reviews. Don't waste your time! I booked a flight to buy a Jeep from them and canceled while standing in the airport as I received a text message confirming I was misinformed about vehicle features. read more

SCAM! I know right, people think dealerships screw people over. I have even sold cars for 2 years and have never done anything close to this let alone had it done to me. Sales manager Matt works a whole car deal with me and we came to the $13,900 trade difference, I sign it and the OWNER comes over and says congratulations on the new car! go to the bank and get me a $100 deposit! I come in the next day for financing and the numbers are moved around and he said ohh no you are at $17,000! To reiterated I signed it, and also left another dealership because they said they could get me this matched deal AND have it all texted to me and signed proof. They run my credit and everything and then finance comes and here is the BS inflated and fudged numbers! DO NOT GO TO LANDMARK! read more

So we were traveling through Missouri, when unfortunately a hawk flew it our grill which punctured our radiator. We called Landmark, and James was super responsive. He immediately searched for the part for us and got it ordered so we could get the truck into the shop as soon as possible and make the necessary repairs to get us on the road. After one day in the shop, James called us to pick up the truck! We are honestly so grateful for all their help and cooperation. Would we recommend Landmark to others? Absolutely, because you won't be disappointed! read more

i will never bring my vehicle here again. they are incompetent morons. you bring your vehicle in for minor problems and leave with mew ones. came in for a emergency brake service and these morons almost killed me. left the lot, breaks were super soft, almost rrar ended a car. turns out these dip*hits did not even put my caliper back on! only good these out if this is i got a free brake caliper hanger out of the deal and a lesson to steer clear of these dumb f*cks read more

Landmark Dodge Chrysler Jeep Ram - DO NOT LET THESE MORONS TOUCH YOUR VEHICLE!!! They must employ morons. They did not install the caliper. - Car Dealers Near Me - Independence, Missouri

Oil light came on the dash. P06DD code indicating oil pressure issue.. Took to Landmark for diagnosis, after 3 full days of having the vehicle, they finally said the Oil Pump needed replaced. Even though the price was high(almost $1800), I gave the ok to repair... A couple of days after picking up my vehicle, the light came on again, so i took it back to Landmark... This time they had it for a week. Finally they called and told me the engine was failing, and I would need a new Engine. They said they could give me a deal to replace with a new engine for approx. $9500.... No thanks, I picked up my vehicle and took it to a neighborhood mechanic and within 2 hours he diagnosed the issue:: ((the Oil Filter Housing needed replaced))...He did the repair in 3 hours for under $700 and it has run fine ever since.....I was told a week later, by a family friend, that they also had a very similar experience with Landmark.....I WILL NOT DO BUSINESS AGAIN WITH LANDMARK DODGE. read more

I have a Jeep trail hawk. I had some warranty work done at Landmark dodge on Noland rd. in Independence about 3 years ago. The transfer case and rear difference went bad. Thank the Lord I had a extend warranty. The extended warranty purchased a brand new pto from their manufacture, but below is what they put on my jeep. Bait and switch. You can clearly see this is a salvage part. Not only was it a used part but the tech who worked on didn't tighten the bolts in it and all 5 bolts fell out. Not one or two but all 5 bolts! So you can imagine the wear and tear on the salvaged part since it wasn't put in correctly. Landmark dodge is refusing to help and fix their mistake. The want to charge me $3000.00 to fix it. All I wanted them to do is be a good human being and make this right, instead they have left me with a vehicle I can not drive until I figure out how to come with $3000.00. I would not trust these people as far as you can pick them up and throw them. The are dishonest. Take your business else please. read more

Landmark Dodge Chrysler Jeep Ram - Car Dealers Near Me - Independence, Missouri

I just bought mt 4th vehicle from this company, having spent near $100000. The car only had 1 key. When i asked for a 2nd one, I was told that the person who accepted th car might have it and to check back. Well when I checked back, he didn't have it and when I asked sales manager for one he said I should have said that during the sale so the price could have been increased. Too late now. If I had bought a new car, posi ly could have accommodated me, but oh well, I bought a used car and that doesn't count. Zero customer loyalty. I actually went up the chain with same answer, which to me means that my purchases from them is not worth them spending $300 for me. read more

Buyer beware...the price of the car is not the true price. Dealer inflated list price by $1,180 (prep fees) upon showing active interest then sold the car after they agreed to check on dealer asking price offer with the "big boss". Very shady! Their goal is to tempt buyers with good asking price to get you in the door then slam you with undefined "fees". Very disappointed to say the least. read more

Sales not trustworthy, service terrible. Going to shop 3rd time before first oil change. PS. They give free oil changes for a good review! My story: I am going through a nasty divorce & had to trade in two vehicles because my ex-husband forced me to take"his" truck instead of getting it in his name. I was overwhelmed with the trade in process & was in a hard spot. I was impressed with the customer service & my salesman, David. I needed a used car that I could roll negative equity into so I was taken to see a 2017 VW Jetta. Seemed nice. Of course, they encourage you to drive their car off the lot & they'll keep your vehicles while they work on financing. I told them I had to wait to sign until I could cash out $2,000 from my 401k for the down payment. While I had the car (before I signed) I notified them 1)the drivers heated seat didn't work. 2) a replace key battery error message had appeared on my dash 3) the bright lights were turning off & on on their own and flashing sporadically. The sales man seemed new so the used sales manager was involved in my several meetings & conversations. They said and I quote "no big deal, just call service & we'll get it taken care of for you. " During initial visit & prior to signing papers, I expressed I really wanted the windows tinted. Again, "not a problem at all". They gave me a key battery. I signed papers end of November and was surprised AT THE TABLE to find out 1) tint would not be included & tint couldn't be financed 2) I had to bring $3,000 down instead of $2,000. My salesman literally told me before signing they had it worked out for me to put down $2,000 as agreed from the beginning & the amount that took out of my 401k. I SHOULD HAVE WALKED but felt trapped. I couldn't afford the two vehicles upcoming payment & they had already had my vehicles for weeks by this time. I literally cried at the table & left upset. Looking back, funny you sign an IOU at the table for funds to close but I asked during my signing about the issues with the car & once again was reassured, you'll make an appointment with service & they'll take care of it for you. AFTER SIGNING, call service for appointment for 1)broken heated seat 2) flashing bright lights 3) key completely quit working (by this point it had had 2 new key batteries). Speak with the rudest man possible who told me they didn't work on Volkswagons & that my issues weren't covered unless I purchased an extended warranty. I immediately contacted some higher ups to ensure I finally got some customer service. This time, Chad (GM?) was great!I brought my car up, they sent it to VW. My only compliant (this time) my car was gone for at least 3 weeks. I was told the guy working with me quit so my car had been ready for pick up for a week but no one had called. But at least they were nice they fixed heated seat and "fixed" key (wrong they put a third new key battery in) Shortly there after, key quit working again. This is my first push button start car & let me tell you, this a REAL BIG PAIN IN THE REAR! Send back to dealership to send to VW. Wait a few weeks. Needed a new key. I drove off the lot with a faulty key that made me lose my car for 4+ weeks in the shop after two visits and this time they made me pay $100 of my $200 deductible for the warranty. This time Chad agreed to split the deductible. This didn't make me happy & service knew it. I was told "We sell cars & things go wrong with them". Here I am now in MAY and... The bright lights are still coming off and on and flickering on their own. HOW DID THIS PASS INSPECTION? Do you know how embarrassing & rude this is? I have to send my car back again for a THIRD time to fix another issue from when I drove the car off the lot. I'm sure this time they will make me pay $200 to get my car back. I HAVEN'T EVEN MADE IT TO THE FIRST OIL CHANGE. I dread dealing with service so much that I tried dealing with VW directly but if I don't go through dealership, I pay for it. It has been and continues to be a nightmare! Regrets read more

Our truck was in for service for several weeks waiting for a new engine. Someone at the dealership left all of the doors unlocked and someone went through our truck. The inside was trashed and who knows what they took. We had to escalate it to the GM and when my husband met with him he took no responsibility and threatened to have our truck taken somewhere else if we weren't happy. Out truck didn't have an engine which means we would have to have it towed at our cost. We will never go back to Landmark and will tell everyone we know about our experience. read more