I've had good experiences with this dealership in the services department. They have never tried to…read moreoversell me on anything, they would just tell me what was wrong and fix it. the few times they have had to fix my car (and I mean only a few over the last decade) for the most part it stayed fixed. When it didn't I took it back and true to their word, they didn't charge me to fix what they thought they had the first time around. In the past, when I've had my cars worked on at other shops, something kept happening with my car, or they would keep charging me for what they were supposed to the first time around. Maybe I was young and naive and didn't know better. Yes, I hear some of the people who have harped on me to learn how to maintain my own own vehicle, (which I didn't have until I was older) so, when I can't do it myself, they have earned my trust that they will do right by me. Therefore I always leave this place feeling better and a satisfied customer.

SUMMARY: If you are looking to buy a new KIA because of their affordability and their 100k mile…read moredrivetrain warranty DON'T. KIA allows for up to 1qt of oil loss per 1000 miles and will waste your time with oil consumption tests until you are out of warranty. I purchased my 2022 Kia Soul new here several years back. I have gotten my vehicle serviced here exclusively and have had the following issues: -Backup camera went out causing an electrical short making my gauges and lights go haywire - fixed under warranty (happened under 60k miles) -Camshaft was replaced due to vehicle running out of oil and throwing up a check engine light - fixed under warranty (happened around 55k miles) My main issue has been OIL CONSUMPTION. Since my camshaft issue around 55k miles, my engine has completely ran out of oil between each oil change that I get every 5k miles. I have been informed that it is within KIA spec to lose up to 1 qt of oil per 1000 miles. My engine is 4.5qt which means it is within spec to lose all of the oil in my engine within 5000 miles. I have had 3 sets of oil consumption tests, 2 rounds each, from 55k miles to 89k miles. The first round of each set, my engine has been found to burn more than 1 qt of oil. After the first test, they keep the vehicle overnight and perform a fuel system clean and have me come back the next day to pick it up just to have to come back in another 1k miles for a second test. When I come back for the second test my vehicle is conveniently found to be burning less than a quart of oil. The issue is my vehicle continues to run out of oil between each oil change so either this fuel system clean is a band-aid to pass the test, or the results of the second test are being forged. After doing some googling, I found that this is a common business practice by KIA in general, not just this dealership. As I am nearing the end of my warranty it seems like I am going to have to continue to top off the engine between oil changes or get them every 3k miles instead. That being said, the ladies that ring you up and set up the rentals are both very nice and do a great job.

Levi walls was our salesman here today he was very good at his job and made sure we were happy with…read morethe truck that we bought today for being so busy all day he done an amazing job for only being his second month working there I highly recommend him if you are looking for a new ride

Advertise a vehicle at 56k with a msrp of 67k. This included a 1500 finance discount and 1500…read moretrade in. Qualify for both and the rest is shown as "dealer discount". Except they really want 72k and "discount" the vehicle to 68k. Almost Exactly at MSRP and then look you in the eyes and tell you it's a great deal. Oh and you get the privilege of being forced to buy some add on "warranties". Forget bait and switch, they must take their customers as "bait and idiots". Old school car games at every turn, including holding onto your trade in key and only giving it back once you escalate. Stay clear. If they honored their own listed price, even remotely, they would have sold a car today.

Aidan ward is hard working , straight forward salesman he was great and informative ask for him…read morewhen you head in for new Chevy

Sales and Finance are liars. Told me I was purchasing an exterior protection package that was…read moresupposed to be for fading due to weather damage. When I went to use it 2 years later, I was told I did not pay for that package, I paid for nitrogen in my tires, I had no idea what they were takin about! Why in the h*ll would I spend $1000 for air in tires that were replaced within the 1st year of owning the car! They pulled up my contract and it was on there in a language that I had no idea what it meant. They told me I was getting one thing and sold me something else! Next, I bout the maintenance service package, for 2 years the service dept did my oil changes and inspections, never found anything wrong but minor issues. I had told them about a noise that I heard occasionally but they dismissed it. My intuition told me to take my car to another dealership for maintenance, this dealership found axle issues, bearings problems and several other issues! The warranty inspector came out and confirmed the repairs needed. Thank God my extended warranty was still in effect otherwise I would have been out of $3,000! This dealership ripped me off and took advantage of me as a senior and woman! I'll NEVER recommend this dealership at any location! Beware!

I was given an CHOICE either a Pick UP or and small CHEAPO Toyota have NOTHING EQUAL to a LINCON so…read moreI had to take this small Toyota CAR and get packed and drive 300 mile getting a sore BACK from it, Also had to take Hearing off cause of road noise. The person said that they don't get better class CARS, MYSELF I had NO CHOICE , I will not deal with them again, He said only KC has that type equal to my car located at KC at the AIRPORT.

Very disappointing experience with trying to buy from their car sales fleet. Requested a car be…read moretransferred to the city I reside with my credit already pulled for a auto loan. I never got the chance to test drive the car and my credit was pulled for nothing because the car was not transferred in time before the 30-day window for my loan. It shouldn't have taken a month and a leap day for this car to be transferred. Sadden by my overall experience.

Got a good deal on my GMC Canyon live out of town haven't been back seems like any other dealership…read morethe sales people seem OK

I am writing this review to document an extremely unprofessional and misleading experience with…read moreCable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather's legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were "ready to buy." Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: * 2024 GMC Sierra 2500 Denali ($10,000 down) * 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500's heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the "wrong" extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike ("Big Mike") agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company's page -- an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

This place is terrible…read more I was looking at a Chevy Impala on their website, and side curtain airbags are a must on the vehicle I purchase, and key less entry is highly desired. Their website listed the car as having both. I got there and first I was trying to unlock the doors with the key less entry. This was never gonna work, so I eventually used the key and it opened. I then proceeded to try and use the power lock button inside the car to unlock the other 3 doors. Didn't work. All 4 doors had to be manually unlocked! After finally getting into the car, I discover it did not have the side certain airbags! I confronted the salesman and he said "Oh ya those features lists online are just generic and are carpet bombed across all our inventory". This guy truly thought this was an acceptable way to run a business! Don't make the same mistake I did. Save your time and don't bother with this place. Oh and one more thing... the interior was absolutely trashed!

Dishonest and willing to sell vehicles with known severe issues without disclosure. Avoid at all…read morecosts.

After a month of owning the car and not being able to drive it due to cars credit selling me a…read morelemon and telling me everything was okay with it mechanically, ended up needing a new timing chain and actuator, don't waste your time and money like me go ANYWHERE else

They sell junk. When they see that you really know what to look for in a used car, they will not…read moregreet you.

I was quoted $1500 at Firestone to fix an issue that I believed they mis-diagnosed. I took it to…read moremetro Ford, they confirmed my feeling. They fixed the appropriate part for $438 and got it done before the weekend even though I dropped it off Friday morning with no appointment. The service staff was also very helpful and professional.

3% charge if you use credit card and they don't even say anything jerks !!!!!!!!!!!!!!!!read more

What a pleasant place to shop at definitely would recommend. Dean and Rudy help out tremendously…read more Great place to buy your car.

This review is Mainly for Timothy the guy who takes payments. He's is probably the worst customer…read moreservice person I have ever worked with, he will make up lies to make you feel bad for no reason, I have been on time for months and as soon as I am 3 days late he says he has been calling for weeks and "it seems like he has to do that every couple of weeks." Horrible horrible horrible human being, should not have a job that works with people.

I originally went here with a friend when the front of his car was damaged. We were driving around…read morelooking for different bids on repair for it. We stopped in here because its conveniently located and easy to find. Cody was the owner and greeted us when we walked in, really nice guy, did the estimate right then and advised us of openings when he could get the car in, etc. My friend ended up choosing them to do the repair and I went with him to drop the car off. Cody's Mom is the receptionist and promised me that she would give Cody a whipping if he didn't give me a good deal. haha. She was really sweet and funny and great to deal with. Cody was very good with communicating every step of the way while repairing the car, when the parts were ordered, when they were coming in, when the repair would begin and end and when we could pick it up. We went and picked the car up and I honestly couldn't believe how good it looked, paint match and all. You couldn't tell that it had ever been in an accident at all, great work! I told as many people as I could about their shop and couldn't say enough good things about them. Then my bmw was hit in the back and had a hole torn in the bumper. I immediately thought of them and the experience I had previously with them. Just like before, Cody greeted me, remembered me and joked around like I was family. I just picked my car up today and no surprise, it looks perfect. I'm a very picky person and my Dad had a body shop previously, so I am incredibly critical. I can't find one thing to say bad about this place or the work they do. Cody's brother works there as well and is just as nice. I would say if you want perfection on the work and to feel like you're dealing with family while getting it done, this is the place to go. I can't say enough great things about them or their work, unmatched without a doubt. Chris Downs