I also wanted to add on the fact that a Carmax employee told me that when they receive used cars…read morefrom sellers, all they do is clean the cars and reset the battery. They don't actually do service on these cars before selling them to people...they just reset the battery so the warning lights on the dashboard don't come on when you first get the car. They don't disclose these issues at all and they will make it seem as if you're purchasing a car in perfect condition. This explains why my battery light turned on as soon as I drove out of the lot....not to mention the fact that within the first few weeks of having it, I had to constantly take it back to Carmax to get it serviced. Thank God they have that warranty that allows you to get free repairs for a certain amount of time (arguably the ONLY good thing they have going on), but even then, every time I took my car to get serviced, another issue arose. Issues that I had to deal with up until I got rid of the car. Engine stalling, battery issues immediately after they "put in a new battery," seat motor wasn't working....all within the FIRST WEEK of having the car (and I KNOW how to take care of cars as I've had cars in the past with no issues, so it definitely wasn't user error). I'm extremely disappointed. I regret ever purchasing a car from them. This car has given me hell since I got it.

Carmax/Warner Robins needs to hire more customer service reps. Went in to inquire about a car, and…read moreno one even asked if they could help me or that they would be with me shortly. Even a nice hello would have been better than nothing. Made me feel they did not want my business. So, I left. Have purchased 2 cars from them in previous years, and it was a different experience. If they cannot even acknowledge a customer, I will buy elsewhere.

Bought a Certified Pre-Owned Highlander today from Lowe Toyota and had an excellent experience. I'm…read morebased in Atlanta and searched all over the Southeast for the right make, model, and mileage. Lowe had the best deal on exactly what I wanted. I drove down early this morning, and Juli, Don, Tyler, and sales manager Mike were awesome to work with. They handled the entire process with professionalism and courtesy. From start to finish, I was in and out in about 2.5 hours and back in Atlanta that afternoon. I truly appreciate their help and wanted to give them the praise they deserve. If you're in the market for a Toyota, I highly recommend Lowe Toyota in Warner Robins!

Avoid Lowe Toyota Service Department at All Costs - Warner Robins, GA…read more If we could give zero stars, We would. Brad Boone recently had his 2013 Toyota Tundra towed to Lowe Toyota's service department after experiencing starting issues. He had already replaced the neutral safety switch himself (with input from actual mechanics), but it clearly needed to be adjusted or reinstalled correctly. We told the service advisor, Gina (#1548), exactly what was done and exactly what we wanted/needed: check the switch, adjust it, and if needed, replace the computer stent. Gina said they'd perform a diagnostic for $140. Fine. Less than an hour later, she called back and said it "had nothing to do with the neutral safety switch"... but also said it did need a slight adjustment (so... which is it?). Then she dropped a $1,400 starter replacement quote on us. She claimed the truck was immobile and had to be "pushed into a spot"--so we arranged another tow to get it out of their shady hands. Here's where things get insulting: when we arrived to meet the tow truck, the Tundra started perfectly. No delay. No struggle. Just started right up. Gina never bothered to mention that the truck was now driveable. She just let us think it was dead. Why? Because they were hoping we'd blindly authorize a $1,400 starter replacement we didn't need. We drove straight to Advance Auto Parts. Had a real diagnostic run on the spot. Guess what code popped up? The neutral safety switch. That's it. No starter issues. No mysterious "mechanic-only" codes. Just exactly what we suspected in the first place. The fact that Lowe Toyota tried to upsell a totally unnecessary repair, misrepresented the status of the vehicle, and failed to communicate basic facts is unethical at best and fraudulent at worst. This kind of dishonesty is why people don't trust dealership service departments. Save yourself the stress, money, and insult--take your car somewhere honest. Lowe Toyota is definitely not it.

I brought my car in for issues with idling, limp and hesitation on acceleration.. After doing my…read moreown research, prior to bringing it to the dealership, I concluded the issue had to be either related to old spark plugs or a bad Air/Fuel sensor, which I explained. On the first day, they wanted to do a compression test, which costs $645. I explained that at wide open throttle, the vehicle didn't seem to be missing any power at all, and I was certain compression was not the issue. They replied that they had checked my spark plugs and ignition coils, but they couldn't check for fuel until removing the intake... I feel like they simply chose to jump straight to the most expensive form of troubleshooting at this point. They had my car at the dealership for 3 days total and the issue ended up being a bad upstream O2 sensor, like I had guessed in the beginning! In the end, it cost me $1900 just for replace my spark plugs and one AFR/O2 sensor.. then a week later my clutch pedal has issues....

Terrible deal trade off they moved numbers around and wouldn't give me warranty and I came in…read moreuniform they don't care just money hungry

If i could give 0 stars i would this is your typical shiesty scamming buy here pay here hey they…read moredon't check credit but they do I use your credit to determine how nice of a vehicle they choose to put you in. The staff is all completely unprofessional all of the women can barely answer phones have nasty attitudes and get paid to do nothing I don't even know why they're there. Scott well yes you to death offer you vehicles that never show or even sell them from underneath you. Told me 2 grand down for a newer body style tahoe or suburban and then stopped answer my calls and gave me the run-around yet he continued to show me Vehicles over 200,000 miles barely running not safe can't pass a basic inspection I offered to trade in my 2011 Ford Expedition EL XLT King Ranch with 160,000 miles on it he marked my trade in at $7,000 and still continue to show me vehicles way over 200,000 miles beaten up barely running. And began to pressure and rush me into making a decision just to obtain my vehicle that he planned on selling for over $30,000 when I finally take the vehicle that was originally supposed to be the $7,000 trade in as my down payment he rushed me into signing paperwork and contracts and then had the audacity to ask me for another $1,000 on an older vehicle with what was about to be 200,000 miles on the dash. Never gave me the actual reason on why he lied about being able to put me in a newer body style Chevy Suburban Tahoe or Yukon my theory is that these trucks do credit checks and then they determine what they feel they want to put you in if you have a low score you get a high mileage vehicle . Told me the vehicle that I was getting was a 2012 as I'm signing the paperwork come to find out it's a 2007. Me being a certified ASE technician gave him an entire work up of things the vehicle needed in order to be a decent vehicle he told me that he would get me squared away and take care of all of my concerns which I already knew was not going to happen that way. Didn't even make it an inch out of the parking lot before the vehicle began stalling. Banging crunching thumping you name it. Wall symptoms that weren't there a week prior when I test drove the vehicle not only that the vehicle racked up way more mileage than when I test drove it because for some reason these Crooks think it's professional to drive their merchandise home and pick and choose whatever vehicle they feel like driving even if a deal is pending. When I realized that the shop was not going to abide by my list of mandatory fixes that they agreed to and even put in writing I told him that they need to give me my vehicle back because at this point they stole my vehicle from me. He was in such a rush to scam a customer that he mistakenly had my fiance who is the co-owner signed the vehicle over has the owner making the trade-in and sale illegal when I asked for my vehicle back staff told me that the car had already been flatbedded to their other location and another town knowing that couldn't possibly be true I was able to locate my vehicle in their back lot hidden and tucked away behind several other vehicles they told me that it was too late to give me my vehicle back up until the point where I had to call the police for my vehicle being STOLEN there are other dealerships like Car-Mart American Car Center and so on that offered me more as a trade-in and was able to put me in the vehicle I wanted even with my credit being challenged so that verifies the fact that THIS BUISNESS IS A JOKE. I will be coming for them legally as they ran my credit without my permission I'm contacting the Better Business Bureau because they're practices are unethical they put me in three loaner Vehicles off their lot within this time frame all over 250,000 miles and everyday I had to bring it back first vehicle leaked gasoline every time you put gas in it at the gas station which was a fire hazard the second vehicle stalled at red lights which was very dangerous and had a bad front end control arm ball joints the third loner had two seasons did not roll and drive and sounded like a jet plane or bad hubs all around ALSO NOT SAFE. I will be consolidating with my attorney over discrimination because I feel as if I was singled out and mistreated because of my parents credit score and sexual orientation THIS DOES NOT END WITH JUST A GOOGLE REVIEW . Don't even go to this place if you're desperate and it's highly unlikely that this place will remain in business in the near future -0 STARS ALSO STAFF AT BYRON ARE UNPROFESSIONAL AS WELL. Didnt want to put the work into the vehicle as the list was extensive they were hostile and overwhelmed. Also had terrible attitudes because prior going to the location on Mercer my first thought was Byron where the manager also said he can get me in the newer body style Chevy until he seen my credit prior to running my credit told me that approval and down payment does not go by credit so they weren't willing to do the work

I would never buy a vehicle from here and I would recommend…read moreno one else does either. I bought a used truck from there this past weekend and was promised by the salesman and the sales manager that they would pay to fix the brakes. They wanted to fix the brakes right then (but take 3-4 days) but I needed the truck to move so I went ahead and took it and they promised me they would either pay to have them done or pay for the parts for me to do them myself. I contacted them today about getting the parts and they are both going back from their word. saying it was sold "as is". And I also had a witness to them making these promises. DO NOT SHOP HERE. Our sales man was Alexis. If they will lie about that they will lie about anything. AVOID AT ALL COST

Went to check out a used 2025 Bronco with 1900 miles that was online. Was trying to decide between…read morea 4Runner and Bronco as my daughter wants a Bronco, but my wife and I prefer a 4Runner for her. Went at 6:30am Saturday morning so I wouldn't be hassled by the salesmen. Entrance was open. They left the doors unlocked on the Bronco. Naturally, I pulled the handle and the door happened to be unlocked. I checked out the build quality and closed it back up. Next thing I know, their security called the WR police department and said I was going in and out of cars. Mind you, I drove there in my newer model Toyota Prius. Security had to have seen all of this. I guess my leather loafers, khaki shorts, Breitling watch, groomed appearance and my coffee mug in hand that I was sipping was suspicious. I'm well connected in this community and have purchased cars from almost all dealerships. I can guarantee I will never purchase another vehicle from Fivestar anything and will share this experience with everyone I know. This is not embarrassing to me and I believe it's important to share the type of experience they deliver. Close your entrance and lock your doors if you don't want people checking out the vehicles on your car lot where you are trying sell cars. If you need pointers, look at the entrance of Hughes Honda while they are closed. It's easy to get their message.

Everyone and everything can improve at five star. Their service manager is not approachable and…read morevery mean. The GM dodged contacting me back and when he finally did, was just as mean and inconsiderate as the service manager. I will never purchase from this business again and I advise everyone to stay away at all costs.

I absolutely dread car shopping. I had my eye on a car on their lot for a little while and Virginia…read morehelped me the whole way, virtually/over the phone, until I showed up to test-drive. I drove all the way in from Athens. Once I got on the lot I was helped by Scott/Scottie. Definitely ask for him if you go. He has a lovely approach and was a pleasure to talk to. He was not at all overbearing and I really enjoyed spending time with him and was glad he was the one helping me. I really appreciate honest people and I felt like Scott was. I came really early on a Saturday and none of the detailers were around yet, and Virginia and Scott both volunteered to wash my car! As far as I know they figured something else out to get it clean but they seemed flat out determined at the time. It was a nice gesture. I love my new car and have 0 complaints! So far a great experience! Probably the best I've had while buying a car.

If you want to have the most painful car purchase experience possible, then Volkswagen of Warner…read moreRobins is a perfect fit! If you desire professionalism, then you should look elsewhere. If there's no resolution to the numerous issues still pending, we will write a longer detailed review with names of all the employees that made mistakes.

Quentin Askin was my salesperson, and he was very knowledgeable he went over all my options for my…read moredeal and I'm happy

Quentin Askin was horrible to work with. Do not recommend!! He tried to manipulate me into over…read morebuying.