I rarely leave negative reviews, but this experience was upsetting. During my blowout, the stylist pulled on my hair and scalp so aggressively that the appointment was painful. My scalp was extremely sore afterward, and I remember thinking something didn't feel right. A few days later, I developed a painful scalp infection/folliculitis with swollen lymph nodes in my neck, fever, and significant scalp tenderness. I ended up needing medical treatment and antibiotics. My doctor told me the condition was likely related to the trauma and irritation to my scalp. I understand that some pulling can happen during hair services, but this went far beyond what I would consider normal or acceptable. No client should leave a salon in pain and later require medical treatment. Based on my experience, I will not be returning. read more

A year ago I moved to Houston from Southern California and was anxious to find a stylist that could provide a good blow out. I have alot of hair, its naturally curly, thick and has a lot of texture. Through years of getting my hair done I realized that not everyone knows how to work on hair like mine. I was lucky to have given drybar a try and got paired up with Ariel. Ariel was great and I signed up for the membership. Without fail I was there 2 to 3 times a month. Unfortunately Ariel quit , I then worked with Dejia who was just as wonderful and I would make it a point to book with her. She also quit sigh.. I tried several stylist after and I always always let the front desk know that I had alot of texture and it would have to be someone with experience . The stylists did not do well with my hair . Tons of product was used , lots of time taken and I was being charged an additional 30 dollars on top of my membership fees because the stylist took over 45min . They made it seem like it was my fault that they took longer. The previous stylists Dejia and Ariel got it done and it was great. But the other stylists took over an hour, the blow puts did not last and I was being charged 30 dollars extra! It didn't make sense Needless to say I canceled my membership. read more

Love coming here to get my hair done!! The place is amazing,i love the atmosphere,the salon and the amazing staff. Each time i book an appointment to come i get so excited and the staffs are so friendly and welcoming, as soon as i am taken to get my hair done i get sat in my stylist's chairs and the first question they ask is "how do you want your hair done today" and i usually say just a normal blowout with somewhat volume and some curls at the end of my hair! read more

I booked 4 appointments while visiting family over the holidays; the cancellation policy says to cancel at least 12 hours to avoid charges; their email to me says to call or visit website to cancel; I got sick and since it was after hours I visited the website and sent email to cancel; their email is clientservicessugarlandinfirstcolony@drybar.com. The manager refused to refund the 240 charges telling me they dont get those emails and I should have called even if they were closed. I told her the email says you can cancel through website and email goes directly to their location but she said they dont and again refused to refund the money. Very poor communication and customer service. Misleading emails. Filed with Texas Board of Cosmetology and Consumer Protection of Texas since information to consumers is misleading. read more

I had major plans this day- yet I showed up and had to wait over 30min Another women and I had to wait at the front for at least 10 before even being greeted for out apt. Then we both were asked to reschedule. We didn't - we again had plans obviously why getting our hair done. Front desk lady showed no sympathy - actually more of an attitude with us. read more

John's wife here. Hana (sp) did my service. I had a facial and wanted to have my hair done afterwards. I have color treated hair. Shampooed twice, which should not have been done, with palm of hand, conditioner only on mid hair to ends of hair, not to the scalp. When it came to the blow out there was no heat dry protectant put on the hair. I would have been better off to do myself and protect my hair. My hair was awful!!!! It wasn't even completely dried because such large pieces were "dried". My words cannot even express how terrible this experience was. She asked if I wanted more curl and I said no because I did not want more heat placed on my hair and wanted to get out of there. Yes, I tipped 20% because she has a daughter who is 9 and I am not a heartless person. I will never return and will never recommend. The person who recommended them, my facial lady, feels terrible and will never send another client there. EDIT: not "all was well" while in the shop. As expressed I wanted to get out of there. What was I to do, be unkind to the person who checked me out? "All was well" because I was not huffy? Of course they will say to you, the shop manager, that "all was well". To imply I was happy with the services when I was there is to disregard my experience. All was NOT well. Regards. read more

Drybar - Sugar Land - Blow Dry/Out Services Near Me - Sugar Land, Texas

Blowouts here do not last. While the team may come across as friendly at first, any attempt to raise a concern is met with defensiveness, and you're made to feel like the problem. What could have been a simple and respectful resolution was instead met with disregard. Unfortunately, they chose to ignore the issue rather than address it professionally. read more

I've been here twice and each time has been great. They're on time, the place is clean, and my hair always looks and feels wonderful after. The style lasts several days as well. Highly recommend going here for a special occasion or if you just don't feel like doing your own hair lol. It's in kind of a weird spot facing the parking lot in front of Dillards, next to the back entrance of Sephora. read more

No one in the entire salon but one small child being serviced. My hair is curly I'm sure she didn't want to bother with me told me they are booked for the entire rest of the day it was 2 pm! Seemed rude read more

Quality and service is immaculate. I love coming here! My mother and siblings also love it as we come monthly for blow outs especially when there's a wedding or party we are attending. Ari and Lauren are always great and our go to for blow outs! read more

I'm not new to Drybar. I tend to use Drybar for events as a way to pamper myself. Today I tried to cosmo-tai per the recommendation of my stylist vs the dirty martini that I originally wanted. The wash was great and the service was awesome, what really disspointed me was that my hair was flat by the start of the event which was a hour and a half later. I never had that happen to my hair before. I have super thick hair and I have photos of my blowouts taken at 9pm still looking fantastic after 10 hours in the past. I never get to pamper myself and for $80 (service, tip and a upcharge for liquid glass) I expected my hair to last. My sister-in laws curls she did herself lasted all throughout the day vs my blowout. I love blow dry bars and I own several drybar products, but I may skip this location. read more

This is my favorite place in Sugarland to get a blowout. They always do the best job on my hair and the products they use smell so good. I finally ended up getting a month membership with them, which I regret not doing sooner. I have 3 daughters so I am able to use my monthly blowouts on them as well!! I also love that they open at 8am certain days of the week so I can get my hair done before going to work. It's the best!! read more

I love visiting dry bar for a blow out when I have special events! My go-to stylist is Ari. She's the absolute best - styles my hair like no one has before and is always prompt with a fun and positive attitude! I love visiting Ari for a gorgeous blow out and not having to worry about my hair for days after! 10/10 recommend Ari at Dry Bar Sugar Land!! read more

Love going into the DryBar to see my fav Ari!! Her hands are magic and give my boost every time!! When I get compliments on my hair which is always because of her, I recommend everyone to her. She's professional, funny and let's not forget those magic hands of hers. The vibe is always there with Ari!! read more

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Been going to drybar for a while now. It's always such an enjoyable experience. I get to go in relax , watch a movie and sip on a little champagne while I get my hair done. My go to stylist Ari always gets me looking & feeling my best! She is a whole vibe ! read more

I'm from out of town and came to get a blowout for my birthday celebration with family and friends. I requested the old fashioned blowout. When she finished, it wasn't as bouncy as the picture but was still pretty. After 30 minutes my hair was flat. I cried, before my birthday celebration. I have no idea how do my hair and was thinking I was going to a professional to make me look beautiful. I just can't believe it.... i would've preferred to be informed that an amateur was doing my hair and maybe I would receive some supplemental assistance if need be. I will say the stylist was very nice and had a sweet demeanor but I would recommend further training to not be tough on a customers head and some additional training. read more

Ari is my go-to stylist! She takes her time to understand exactly what you want and executes it with precision and care. I highly recommend Ari to anyone looking to get their hair styled. read more

Lauren is extremely disrespectful. I came in to get my hair straightened and she was very stand off ish in the very beginning. Once I was ready to pay she charged me full price. I explained to her I've been there several times and if I wash my hair prior that the price is cheaper. She then started to belittle me in front of her staff and I told her I will just pay. After I left about 30min later my hair was curly and oily from all the things she placed in my hair. I even told her not to because it makes my hair look oily and gross. So, I went back in and showed her and she said she's busy and she will get to me when she can. 30minutes later she has still ignored me and I looked at her and said I was just going to leave. She said "bye then" and waved me away. Such an ugly personality and I don't understand how she's the GM. I tried to resolve this by contacting Christina via email and after weeks I still haven't heard back. I called the store to see if there was anyone else I could escalate this matter and Lauren grabs the phone to tell me it's just her and Christina. I said thanks and she said "uh huh byyye". Childish behavior! *PS I always prefer my hair products I use that's why I rather clean my hair myself. read more

I booked an appointment for 4:30 and I showed up at 4:42. The lady at the front who claims to be the assistant manager. Stated that I would still be charged for a no show/cancellation even though I am here. So they are charging me for a service and no show (even with me being here). I asked for corporate information and she claims she does not know it but will pass my information to the manager. I would not recommend this place and will be calling my bank about this charge. Stay away! read more

I've frequented other Drybar locations, but this was my first experience at the Sugar Land salon. My stylist was nice enough, but I felt like she might have been new because she seemed to mind & very unsure of what she was doing. When she was washing my hair, it felt like she was nervous to even touch my head. After two shampoos & conditioner, I feel like I need to go home & rewash my hair because I do not feel clean. I asked for the Mai Tai style, which is soft beach waves, but my waves have too much product & do not have the "soft" effect. While my hair looks good from the side, I'm unsure how the shape of my hair from the front is attractive or acceptable. When I asked if she could fix the front, she simply put oil in my hair & brushed it through, making the over product feeling even worse. Overall, I was not impressed with my service & do not feel like it was worth my time or money. Especially since I'll likely have to rewash my hair on my own tomorrow morning. read more

Drybar - Sugar Land - Blow Dry/Out Services Near Me - Sugar Land, Texas

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Went here with my mom, as a treat for her, as she used to love going to salons when I was a child. She has recently developed dementia, but she continues to talk about how much fun she had reliving her old salon patron days. her stylist did an amazing job, and was extremely kind and patient with her, and her hair looked great! My stylist was also lovely and made my hair look beautiful for our special occasion. I recommend getting the crown tonic if you go, it includes a scalp massage, and is awesome! read more

I love the Sugar Land Dry Bar! They have the best customer service and are always smiling! The energy is great and they get you in and out!

Love this Drybar!!! Everyone is super nice and have always received wonderful service. Always leave with my hair looking fabulous. My two daughters love to get their hair done here too. Definitely worth it and saves me so much time! If you have extra time book a scalp massage its amazing! read more

Do not recommend! Our hair didn't even last an hour. I have the pictures to prove it. I asked to come back and get it fixed since there was still time before our event and they didn't offer me this. At 5pm they said they had no appts booked for the rest of the day so most of their stylists left for the day even though they are supposed to be open till 8pm. Manager didn't offer any compensation for our dissatisfaction and in fact said that Drybar does not guarantee any satisfaction and it is in their policy that all services are non-refundable. And they charge you before the services . IMO, if you get your hair done professionally, it should last more than an hour if you don't mess with it. Very disappointing and very poor customer service. read more

The staff here is always so welcoming and friendly. The manager April is the best! All the staff is always so personable and kind especially when I have my toddler son with me and are so helpful at keeping him entertained. I highly recommend Natalee, Jovita, or April to style your hair. It always lasts for several days. I have been to several Drybar locations in Houston and this one is the best! read more

Fantastic Love this place for a quick style wonderful customer service and I always feel and look better walking out of Drybar. I've been here several times and have had equally wonderful experiences with both Victoria and Natalie I installed the app on my phone and can request an appointment in about 15 seconds I highly recommend this very convenient spot just outside First Colony Mall it's a fabulous experience to be pampered for a few minutes and to walk out feeling so much better read more

I love this place!!!! Lauren is amazing! Relaxing atmosphere, friendly staff and great service.

I got the cosmopolitan (full head of curls). Curls fell out within 10 minutes of leaving the salon. Waste of $50 :( won't be coming back. read more

Drybar - Sugar Land - Blow Dry/Out Services Near Me - Sugar Land, Texas

Unbelievable! Not my first time getting a style out and they refused to do my hair after I got there! They they have the audacity to CHARGE ME $29 for a "late cancelation" when I was there on time!! Never going back to DryBar! Crappy customer service for a loyal customer. Ill just go to my stylist at Salon Gity, who is btw amazing! read more

Lauren is awesome!! Did the exact style i wanted. I am very happy with my hairstyle. Excited to come back!

I'm sitting at the dry bar after waiting for 25 minutes when the lady told me she could take me after 20 minutes. This place is not friendly to walkins Update on Sept 30th Dry Bar offered me $20 off to try their service again. I asked for MoTown hair for a party that I'm attending. My stylist Eric was very nice and took his time styling my hair. Given my positive experience today, I will probably come here again in the future. I feel each experience has a lot to do with the stylist you get each day. read more

I've visited quite a few Drybar locations & was very excited to have one open closer to home. However, my experience here wasn't so great. I asked for super tight curls so by my evenings event they would fall into loose waves. By the time I walked to my car my hair was straight. The stylist barely sprayed it down after I asked her to apply extra for hold. On top of that, I was incorrectly charged for product I did not purchase & billed for a blow out when I had 2 on my account to use. Likely won't return. read more

I been coming to this place due to Sarah's amazing customer service. I have very curly hair and was a bit afraid at first but Sarah always did my hair the way I asked for and that was the reason for me to come. I came a few days before Christmas Eve to get my hair done but Sarah was not there and instead I got Vanesa . I then got worried because not everyone can make a nice blowout on curly hair and my suspicions where correct. Vanessa was telling me she would have to use blow dryer and curly iron to make sure my curls stay on due to the weather. I told her that Sarah was able to do it and it was raining that day. She then told me she was going to be able to get it done . During the blowout phase I realize that she was not sure how to handle my hair even though she had curly hair herself. I felt that she was burning my scalp and I never felt that with Sarah but I ignored it because I wanted my hair to look nice. Not only that she took way too-long and caused double damaged on my hair because she also used the curly iron which at first I didn't mind because I thought I would get the same results I always do. I kept telling her to make my curls more big and she kept saying sure. Then she asked me like if I was the hairstylist if she should brush them out and I told her that Sarah never does that. Anyways I left with my hair completely flat after 30 minutes of my service . I wanted to go back to get my hair done with Sarah but instead bought a Dyson. I don't want to take another chance if Sarah is not there . If you go book with Sarah she is amazing and she will get the job done. read more

I love coming to this Drybar location. Everyone here does hair really well and makes you feel like family. I can't wait to go back!

I absolutely love this place! I am always blown away by the results. The style lasts for many days. Everyone is so kind and helpful! I can't say enough good things read more

I booked an appointment online for December 26th 11:30AM When I showed up the salon was closed. No one there. I waited for half hour and left. They charged me a no show fee so I went to the store and spoke to the assistant manager who said she will issue a refund. A month later no refund and very rude and obnoxious behavior of staff and manager. Is this how they make their money ? Is this a new scam that is being pulled on customers ? read more

Had a great experience for this being my first time at a Drybar! Everyone is super kind and welcoming when you arrive. I believe my stylists name was Leah, she was very sweet and gave me a beautiful cosmo-thai. They are also very accommodating as my mom and I were able to get last minute blowouts on Christmas Eve. Going on day two of my blowout and it still looks good! read more

We are usually a walk in or I schedule online. The appointments are usually for my twin girls, 13 years old. The service is quick we are usually in and out in about 2 hours max. The manager is super sweet and very accommodating my girls love her. I can't think of any of the stylist names but they're all good, they work wonders on my girls hair and are able to straighten out every strand. read more

drybar is a Sugar Land location first colony Mall I went on the 31st to get a blowout and my appointment was at 5:30 I wasn't seen until 630 then did not get out of Drybar until 830 whenever I left and got into my car and got home my hair was already frizzy I use one of my member services blowout which I wish I never did because it was a waste and my hair had to be washed the next day I wrote a review for someone to call me regarding the situation and no one has called me then I noticed three days ago that I was signed up for a monthly $45 fee that I never agreed to and never signed up for and I was being charge since May every month That I never agreed to I have left three days of messages for the district manager to call me and no one has returned my call in three days I asked to speak to someone regarding the charges that I did not authorize and no one has given me a call back. there is not an email address and there is no telephone number that I can call to speak to someone there's no corporate number for me to speak to someone so I am being charged monthly for a fee that one can't be canceled too I never authorized and I need the refund for that because I never authorized that I had monthly membership blowouts that I was using every time that I went I had a lot of blowouts left credits since Covid because I wasn't going often I cancel my membership with Drybar and wanted to just use the rest of the blowouts and not sign another monthly service with you guys and now I I found out that I was signed up unknowingly since May and I can't speak to anyone regarding this. I am extremely upset with the service I am extremely upset with not the ability to speak to someone I don't understand how you guys have a company and the customers cannot speak to a manager a district manager or a corporate or anything I just don't understand I was a member with Drybar Sugarland for over three years since before Covid and this is the worst service ever. I would like someone to get in touch with me as soon as possible I am a member at the Sugarland location and my information should be able to be looked up and I should be able to get a callback from someone. read more

Booked online for 10:45 to be ready to have a client meeting. Guess what? Upon arrival find out that they are understaffed. Have been waiting for more than 30 minutes and not attended yet! Now, I have to probably reschedule the meeting due to Drybar's inefficiency to accommodate clients in a timely manner.. read more