James from Freedom plumbing arrived on time and was professional and courteous. He quickly…read morelocated the leak problems in both the kitchen and bathroom. He was there about 1.5 hours to repair both leaks and install a new kitchen faucet. We were VERY PLEASED with the service and price and highly recommend them. We will definitely use them again in the future! Kathy, Billy Lexington, SC

I needed to have the toilet seal replaced because it caused a small leak…read more After the toilet was removed, the technician told me that the flange was below the floor and he would need to install a flange extender. (I measured the distance at about ¼" to ".) The repair took about two and a half hours and the charge was $723.

Service was amazing Called them at 4am they had someone out here at my house in one hour. Part was…read morestill under warranty. Young man was extremely professional. Wriston was amazing.

From the owner: Our HVAC business stands out due to our focus on innovation, sustainability, and superior customer…read moreservice. We are constantly adopting the latest energy-efficient technologies to ensure our customers’ HVAC systems are as green as possible. We also offer personalized service contracts, including 24/7 emergency repairs, and our team comprises of highly skilled, licensed technicians who are committed to delivering high-quality workmanship. What truly sets us apart is our commitment to educating our clients, helping them understand their systems, and empowering them to make the best decisions for their comfort and budget.

I needed a bad installation fixed from when my home was flipped…read more Cathleen provides exceptional customer service at dispatch, checking in and providing courtesy calls with any changes to timeline projections. Seth is a phenomenal professional, very knowledgeable and skilled. He assessed the problem, took care of it, and cleaned up faster than I would have been able to even start the project. Cost more than expected but not unreasonable, and excellent quality of work. Highly recommend Direct Services, especially Seth.

They let me know that a job was taking longer than expected and we rescheduled for first thing next…read moreday. I was impressed with their politeness and courtesy. Good job!

I cannot say enough nice things about 1st Class Plumbing & Gas. After a whole house remodel, we…read moreneeded an emergency air test on our gas line in order to have the gas service restored. 1st Class Plumbing was very responsive, showed up promptly, was very patient, professional, and went way above and beyond to help us through a challenging situation. Their fee was also very reasonable, considering how much they did for us. In my many years of dealing with professional tradesmen I have never felt so much support and kindness. Based on our overwhelmingly positive experience with 1st Class Plumbing, we plan to be customers for life. What a fantastic company! We highly recommend.

As a real estate agent, I find this company to be honest and hardworking. They show up prepared…read moreand ready to finish the job for my clients. They are reasonable in pricing and know their trade well.

I am in West Columbia, SC not San Francisco, California…read more This is a copy of my review left on Google .... Edited to add ... Here it is 2 years later and you still haven't completed the job that I already paid you to do! I have , since gone out and found a more reliable HVAC company. As for voice mail messages, the only messages I received were the ones asking if I wanted to renew the yearly service agreement, and I still have them! ---------------------------------------------------------------------------------------------- Original post ... Mack Heating & Cooling installed our system in 2016 and we have always had great service until recently. I paid for the Yearly Service Agreement in 2023. A technician visited on 02/07/2023 and did everything except he was "unable to run heat mode at this time." It was noted on the invoice the technician "Will need to stop back by to verify refrigerant levels and initiate defrost mode" they never did! Honestly I forget all about until I received a call from MACK, I wanted to check my records so I let it go to voice mail. A week later (03/29/2024) Mack called again asking if I wanted to renew the yearly service agreement and when I pointed out that they never returned to complete the previous service call all she said was "That's on us". She made no mention of sending a tech out, only asking if I wanted to renew the yearly service agreement. She repeated "That's on us" several times but never tried to resolve the issue. Invoice Number 13140-1 Edited to reply to response ... Yes you did call and leave voice mail messages. They were to see if I wanted to renew the yearly service agreement. No one ever called to schedule the return visit to "verify refrigerant levels and initiate defrost mode" ... and you still haven't completed the service for which I already paid you to do! MACK's reply ... Mack Heating & Cooling, Inc. (Owner) 11 months ago We are very sorry you did not receive the follow visit to check refrigerant levels. We tried to call and left 3 voice mails after the 2nd pm visit in 2023. We always strive to give the best service to our customers.

I won't call anyone else! Came home to a 84 degree house at 4:30 pm. They had me up and running by…read more6:15. Kenny is a great technician! Thanks!!

Had them install a spigot in 2024, and it wasn't done right the first time. They fixed it, but it…read moreshould've been done correctly to begin with. In 2025, the same spigot leaked. The tech found it was just a washer out of place, fixed it in seconds, and confirmed nothing was broken--yet I was charged $190. Overpriced and untrustworthy. I'll never use them again, and I'd recommend others stay away.

This company is way over priced, I had a backed up floor drain and they said it be over $200 just…read moreto start most other places in town are around 100-150. It seems like this company is just in it for the money and to milk their customer for as much as possible. I have tried to email this company about their prices and NEVER got in connect with anyone. I finally called a different company and found out that this company is being ran by Felons and Thefts. Everyone I have talked to has stated they have had to call someone else to come in and actually FIX the issue after this company came in. So not only is this companies prices ridiculous, they don't fix anything and make up fake Gmail accounts to boost there google rating.