Pool techs don't know how to drive. They speed up and cut people off. If you can trust them on the…read moreroad why would you trust them in your home? Use any of the other pool cleaning businesses that value safety and aren't running late so they need to cut people off going 60 miles an hour at 7am.

They did a great job fixing a crack and replacing the waterfall on our pool which was…read moredisintegrating. Cody always returned calls promptly and they did exactly what they said they would do. Highly recommended.

I had such a bad experience with this company. Called to install a safety door going to my pool. It…read morefell apart as soon as the guy left. Very unprofessional then found a screw in my 2 year olds mouth and several others on the floor. Then he refused to come back and fix. I would try a different company. Ive never had such a bad experience

I price shopped 5 different pool fence companies to install a mesh fence to keep my kids safe…read morearound our new pool. A Safe Pool Phoenix was by far the cheapest option, coming in about $1500-2000 less than everyone else. Unfortunately, they no call, no showed our quote appointment, then took two weeks to reschedule. Communication was overall terrible and would take days or even weeks to get back to us. On installation day, the installer was late and didn't notify us he was running behind until he was already an hour late. Installation took longer than expected, because he was late, and I had to leave to pick my kid up from school so I didn't get a demonstration for how to take down and reinstall my new fence. Communicated this with the owner and he said he would let me know when he could come by the following week to show us. Once again, he never reached out and I had to initiate communication. We confirmed a demo for the following week, and on demo day, he texted to tell me he was really busy and might not make our appointment, which he scheduled personally. He texted instructions and said "it's easy," which made me feel really uncomfortable considering this is our first pool/pool fence and we spent over $2k on a product we're not sure how to use. Nick made it pretty clear our business was not important or appreciated. Do not recommend.

I had our pool deck and patio coated by Galaxy 3 years ago. About a year ago I notices that the top…read morecoating was not holding up and eventually the coating started flaking off the cement in places. We have a 15 year warranty, so I was surprised that there were obvious defects this early. I called Galaxy and was directed to Nick. I played phone tag with him for about a week. When we connected by phone, Nick set up an appointment to come and look at our concerns. Surprisingly, Nick agreed there was a problem with the UV layer/topcoat. He advised me that they should take full responsibility and replace the entire pool decking and patio coating based on his assessment. He noted that the chemical company had to change the composition of the topcoat to withstand the Arizona sun. Nick submitted the warranty work and it was approved in about a week. Nick schedules a time/date to perform the work. I am once again very happy with the results. If you decide to use Galaxy ask for Jorge's crew. The job was scheduled for 2 days. Jorge and two other gentlemen got to work and knocked it out in 1 day. It was easy to see that Jorge was very detailed and did not cut corners with the quality of work. The pool was left very clean and they vacuumed my turf and even the landscape rock around the pool. The reason we initially decided to use Galaxy was because we had a lackluster pool contractor that didn't cure our concrete properly and it cracked immediately. Approximately 50% of the pool deck concrete was replaced by order of the ROC. The other 50% was not replaced because the cracking did not fall outside the quality guidelines. Galaxy treated the cracks and filled them to improve the longterm appearance of the pool deck. I am not delusional to believe that the cracks will not eventually return, but I appreciate the process of "repairing" them. The Galaxy coating is unbelievably cool on the feet compared to just about any other surface I have encountered. We researched pavers, travertine, Kool deck, and several others before going with Galaxy. Although Galaxy is not the most reasonable or most expensive, I see the value in their product. I will have to see how the new coating withstands the Arizona summers, but for now, I am very satisfied.

Update: Wild, anyone from Galaxy cannot/will not return an email or a phone call but replied…read moreimmediately to my BBB review blatantly lying saying the masking was done perfectly. Really? It can clearly be see in my photos the red masking tape they used pulled away from the pool wall not creating a proper seal and allowing their product to stain the pool pebble. This is by far the most unethical and unprofessional business I have ever dealt with and that's saying something when you've had a landscaping contractor literally steal your money, skip town and not show up for work. At least he was just a crook. Not a crook and a blatant liar. I've now spent the money for a terrible product that is failing once again in other areas of the patio to not only on top of that, have a their poor work ruin the great work by our pool renovation company that did an exceptional job. These people do NOT AND WILL NOT care about you. Take your business ANYWHERE else.

I want to thank Perry and Rod at Gentry pool repair . Outstanding customer service and support …read more The best technicians and the ONLY ones I trust.

Had my pool pump and filter replaced as they were both older and not efficient. Great experience…read moreall around from working with the sales rep (Perry) to get the right units and understanding the difference between companies and the warrantees each have. The day of service was top notch by Bobby who was very communicative on when he was showing up and throughout the process to check the system was working right, helping me understand my system and how it worked with the new pump and filter. Very straightforward and easy to work with for the whole project!

After buying a home with a pool in desperate need of updating we were incredibly fortunate to have…read moreAbove and Beyond handle the project. From the initial proposal, Robert helped guide us in deciding on the best equipment and finishes. The price was competitive and we appreciated his attention to detail. Matthew supervised the work, and it was executed flawlessly and ahead of schedule. He kept us informed at all times and we appreciated the great communication. The follow-up and information on how to maintain the pool has also been great. I would not hesitate to recommend Above and Beyond and we look forward to using them again in the future for replacing decking and other backyard improvements.

We don't like to review a business with a large home project for at least a month or two after…read morecompleted. This way if something goes wrong or we have questions about the update, we can still gather info to give a thoughtful and thorough review. This being said we are very satisfied with the team at Above and Beyond Pool Remodeling. We have a 13 year old pool that started to show signs of chipping. The experience we had from sales, to the office through to the onsite teams was excellent. Special shout out to the project manager Kevin who patiently answered all our questions (we had a lot of concerns), stayed in touch daily even on days the crew was not expected onsite, while always being professional in his approach to the project. Kevin is a gem and I would use this business solely based on his support for our pool remodel. The pool looks and feels amazing. We have been enjoying it for over a month now and it sparkles like new. Thanks to the whole team for making this happen on a big project that appears seamless to us.

This is an afterthought review! I honestly didn't know…read moreSerkland was close by. My wife was the one that suggested I call. We had passed by so many times over the years and I never noticed it was located next door to Tacos Kissi, a taco eatery on Bethany Home Road. Mainly because Serkland is a small shop with just a few parking spots in front, and if you close your eyes as you drive by you'll miss it. Let me continue here on why I write this review. We needed service to our pool motor and I ended up calling Serkland to have someone out to service our pool motor. I wasn't in no hurry as I am fully aware that some businesses have a difficult time finding good people and especially parts are sometimes hard to obtain, and after I called I was told that he can't get a serviceman out for a couple of days which I was okay with. Fortunately I received a call much sooner and the person who introduced himself as Justin asked for our address to make sure he was headed our way. When he arrived I directed him to our unit and I felt very comfortable with him as he knew what he was doing. He worked to put a new unit which had to be put together and since it was a sticky humid day I had to give him some cold water. After all he is working outside. Justin did wonders and had our pool running again. I can't say enough about this place of business. We got taken care of by some knowledgeable people and nice people as well. The only thing I have to tell you is that they are not open on weekends but they will take care of you and whatever you need to take good care of your swimming pool. I know this is one of my shortest reviews but I was really impressed with Serkland.

My husband and I have been dealing with Serkland's Pool Service since 1984, we called them well…read moreover a month ago for some pool service since we live only about a half a mile from the store, and the service area is small l, we figured they'd get here pretty quickly. Since we made the appointment, we've only been able to get a hold of them once, and they told me, that we are "somewhere in the system", since then they have never answered the phone nor have they returned any one of our several messages that we have continually left them. We are completely dissatisfied with the service and we would never use them again. A very dissatisfied customer!

We had an outstanding experience with AZ Deck Pool & Patio for our cool deck repairs and…read moreresurfacing. Vaughn really knocked it out of the park. From the first consultation to the final finish, their team was professional, knowledgeable, and incredibly detail-oriented. Our pool deck was worn, cracked, and faded from years of Arizona sun, and they completely transformed it. The resurfacing looks brand new, the texture is perfect underfoot, and the color came out even better than we envisioned. They took the time to explain the process, provide options, and make sure every detail was done right. What really stood out was their reliability and craftsmanship. They showed up on time, kept the work area clean, and stayed on schedule -- which is rare with outdoor projects. The crew was respectful, efficient, and clearly takes pride in their work. Living in Arizona, having a quality cool deck surface is essential, and AZ Deck Pool & Patio absolutely delivered. Our pool area now looks high-end, stays cooler, and has completely elevated the look of our backyard. If you're considering cool deck repair, resurfacing, or a full refresh, I highly recommend AZ Deck Pool & Patio. Excellent service, beautiful results, and a company you can trust.

Choose a less expensive, more established company. We specifically selected AZ DECK because they…read moreheavily promote their "engineered" process and the fact that the owner is a chemical engineer. We paid a premium believing their system was superior and would properly bond to our pool deck concrete. Unfortunately, this has been the worst decking product we've experienced. Over the many years we have lived at this property, we have had a pool deck resurfaced 3 times. AZ DECK was the least durable, for a product they sold as the best. The decking is pealing and cracking where it has never done it before !! The surface cracked and peeled again, leaving us with the same failures we were trying to avoid by choosing a higher-priced company. Despite the claims of a specialized chemical bonding process, my wife and I never observed any visible concrete treatment or preparation beyond what appears typical for standard resurfacing. Whatever process was represented clearly did not result in better durability. The premium price did not translate into premium performance. I strongly recommend homeowners look elsewhere. I contacted the sales rep and the company. Crickets. checked the BBB. "This business is NOT BBB Accredited"