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    DSW Designer Shoe Warehouse

    3.3 (41 reviews)
    ModerateShoe Stores
    Closed • 10:00 am - 8:00 pm
    Updated over 3 months ago

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    Newly Remodeled! Whole new concept!
    Caroline N.

    Love the new remodel! Went during soft opening and grand opening. The new concept is great and the customer service has amplified. Everyone was friendly and helpful. Received great service from Tony, he was super friendly and helpful. Will continue to come here to shop for my shoes!

    Not around the corner for me.
    Donna T.

    DSW was so busy today. It looks like to just received a shoe shipment. They had tons of people working on the floor restocking. The selection was so great. They had a lot of new sandals and summer shoes. Come on summer I love this location. It seems bigger than same of the other stores. Return-yes, duh it's shoes

    I called upon arrival, and was told "Uhh no, we don't do all that".
    Ashlynn F.

    Upon arrival, I called to take advantage of the curbside offering. *Please see photo below* The store associate said "Uhh nah, we don't do all that". I'm sorry, what? I asked her if she was sure, because it was advertised on the sign that I was currently sitting in front of at that very moment. Mind you, they also take up 4 parking spots for a curbside service they "don't offer". The associate sounded incredible irritated that I would even ask, and then proceeded to just hang up on me. That's a good way to handle a question. I called back, and was placed on hold. Likely indefinitely, but I hung up after 5 minutes. Seems silly to say you offer something, when you don't. Or to just lie, for convenience. My recommendation would be that if you have to go here for shoes, don't and order online. I can assure you, the staff doesn't care if you shop there or not.

    Karina T.

    DSW is my go-to store for designer shoes at great prices. The parking lot is spacious, no need to fight for parking like the near-Galleria locations. The employees are usually very nice and helpful. The lines can get long, especially when there's a free gift, but they do move quickly. The clearance section has lots of styles to choose from, and there's always an additional % off depending on the color of the tag. I head there as soon as I walk in the store. I'll always tend to find something there - can't beat the deals!

    Jerry H.

    Great selection of men's dress shoes (cause that's what I was looking for.) I also accidentally found a pair of sperry's that I had been wanting for a while but never found elsewhere. Very easy and quick shopping experience today! Great prices! Nice clean and organized store layout. Super friendly service. I'll be back!

    I usually never leave a business reviews but my experience here was very disappointing. I found a pair of heels i wanted to buy and unfortunately the only pair they had left in my size looked like one of the heels had been worn out around the ankle, the strap holes were stretched out etc. I was told by a lady working the floor i could have them order me a pair upfront, so i did just that, explained the situation and wanting a new pair sent to me because the one in store was pretty used etc. (i mean who wants to purchase shoes if they don't look brand new) The girl working the front ordered them for me, so i thought, i paid and left. I just got the order and to my surprise it was the SAME EXACT PAIR i told them i did not want from in the store, same stretched out strap, i remembered how it was packed and all. I called in and explained to whoever answered, her explanation was that if they cannot find a size in any other stores they send what they have and i could return them. So i asked, "so no body else around here had them?" She said no. Did not ask my name, the order number, nothing. I got online after the call and see several stores in Houston have them in my size and we're available for pick up the same day. If i would have known that i could have did that all in the same day i initially ordered them. Instead i waited a week for the worn in shoes, had to return them, and go to another store to purchase again! To top it off they just threw the box in a FedEx bag and shipped it off. This is exactly how the shoes looked when i took them to the counter and how i found them that day, it's a shame at the lack of integrity this store has. Pictures attached to show the difference in what they sent me vs what they should have looked like from me new pair picked up. I did not take them out the box or stage this pic, i popped the lid off and this is what i see. I will not be going back to DSW.

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    2 months ago

    Priscilla went "above and beyond" to address my issue and ensure the item I wanted was accessible

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    13 years ago

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    16 years ago

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    4 years ago

    Really hate the new layout ! Cannot easily find anything. :(. Very disappointed- the way it was before was so much better

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    17 years ago

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    8 years ago

    Great place for a huge selection of footwear. I go here when shoe shopping now over a department store or specialized shoe retailer.

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    14 years ago

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    12 years ago

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    10 years ago

    My favorite place to find shoes! Great selection and good price. Love the Westheimer location.

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    7 years ago

    Good shoes, terrible customer service. Do better or just don't work in customer service.

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    11 years ago

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    Ask the Community - DSW Designer Shoe Warehouse

    Review Highlights - DSW Designer Shoe Warehouse

    “Not only did she honor that promotion, but her team also reminded me I had $10 of rewards I could also apply which brought my total to $10.”

    Mentioned in 2 reviews

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    DSW Designer Shoe Warehouse - shoes - Updated September 2026

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