This is the newest Nordstrom Rack in town, and it did not disappoint!…read more This particular store offers great customer service, a great selection of clothets and shoes with great value. It is centrally located in a shopping center easy to get to and with plenty of free parking. Common areas are clean and welcoming. Overall, 100% recommended.

Great service and selection friendly staff. Brand new store in the Matthews area. Looking forward…read moreto shopping here again!

A good selection of discounted shoes. Very often they have buy one get one half off. Join their…read moreprogram & get coupons & rewards for your purchases.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

I've always liked going to Rack Room Shoes for their BOGO deals and convenience on locating shoes…read more This store is always super clean and never too busy whenever I go, even on the weekends. Now for some reason my size (size 6) is usually very limited whenever I go and find a shoe I actually like but they can order it for you online and have it shipped completely free to your home. They have lots of options for kids and women as well. I didn't venture too much to the men's side, but from what I saw, they had a decent selection for them. The employees are super friendly and helpful. They are located in a shopping center with a Harris Teeter directly in front of them. They have a big open parking lot so PLENTY of parking spaces to choose from. Definitely recommend coming to this location. It's super close from my home, and they have a wide variety of things, including socks.

Rack Room is my "go to" store when I venture out of my comfortable man-cave and am forced to buy…read moreyet another pair of work shoes for the office. I do like the fact they have their bogo 50% off deal offered yearly on top of any other promotions they may have. So for less than $100, I come out of there with 2 pairs of shoes and another year/ year and a half before I ever have to visit the store again. The staff here is friendly... and always around if you need help finding your size or suggestions on style. I joked with the lady the other night and said I was buying another pair of "brown shoes" for work. Now, since I'm a guy, I mainly stick to the guy area of the store which is about 1/3 of the store, the rest of the store seems to be reserved for women's shoes and kids shoes, but from a quick glace - it appears they offer a lot of variety no matter your sex or age.

Poor customer service! They don't value their customers and their return policy is not great at all!read more

This review is overdue. I have frequented this store for years probably since 2019. They're one of…read moremy favorite shoe stores. This review is for my Saturday, 01-14-23 visit. I've found some great, high end shoes and boots at very reasonable prices, to include brands like Jessica Simpson, Nine West, Steve Madden, & Badgley Mischka. The staff is always friendly. I'm resisting the urge to go there right now.

Never buy a bike from here. They don't put the bikes together properly and their warranty program…read moresucks. My son rode the bike we purchased 2 times before the whole crank and chain bent into the spokes of the wheel. He didn't even get a good 6 months out of it. They had the bike for two months while I'm calling them weekly about fixing the bike. And then the managers act like they don't know how to get in touch with the manufacturer for a bike that's currently being sold in the store. Dick's and their employees live up to their name very well.

I came to pick up an online order. After they looked for 20 minutes I said I would like to cancel…read morethe order. The employee said she couldn't because it was in the system. After over 30 minutes, I told one of the employees I had to leave. She replied that Kim, the person who pulled the order was coming out now to get it. Well where was she 15 minutes ago?!? And how could she walk right in and find it when 3 others had searched and not found it! Very disorganized store and I am very disappointed in the lack of response and care from the staff. All except the young man at the front who was friendly and apologetic that I had to wait all that time. I think his name was Jacob.

Love love love this place! Super helpful staff--very knowledgable regarding proper shoe fittings…read moreand footwear.

Rainbow sandals are my favorite Lebo's has the best…read moreselection I could find without having to go to the outlets or order online.

I want to write a review dedicated to the employee who took care of me on Saturday, December 3rd…read more Who is still on my mind because of the exemplary service they showed to me. I am sorry that I did not get your name, if you are reading this. But I hope what I've written makes up for this. There was a constant clear effort and persistence to work with me even though I came into the store later at around 5:20 looking for walking shoes. Even when I was slower to get what kind of shoes I needed, they still walked me through it. They were extremely knowledgeable about shoes to the point where they knew the brand I had (even though it's not commonly used). They had shown upmost patience when I was not sure about the shoes they had shown me. They showed care when they chose to ask what socks I preferred. They also showed how invested they were in the store by asking questions about how I located this store to begin with. Their commitment, expertise, consideration, and drive are not only qualities I believe should be acknowledged but appreciated.

Staff was so nice, helpful and patient! The scan is free (unlike at some other places) and there…read morewasn't any push to sell you shoes that day or to upsell anything. Would highly recommend due to staff going above and beyond.