Dsw offered excellent discounts, provided top-notch customer service, and had helpful employees;…read moremoreover, the store was maintained in a very clean manner.

Multiple locations in Charlotte and elsewhere, but the Independence store is a favorite place for a…read moreshoe run. Shoes, sneakers, sandals, and boots for the entire family. Unser one roof. Customer service is excellent. Pleasant environment with helpful employees. Add some 70s California soul over the speaker system, and I am a happy shopper! Great value for hard earned money. See you later, DSW, before they have me in trouble buying more shoes.

This is the newest Nordstrom Rack in town, and it did not disappoint!…read more This particular store offers great customer service, a great selection of clothets and shoes with great value. It is centrally located in a shopping center easy to get to and with plenty of free parking. Common areas are clean and welcoming. Overall, 100% recommended.

Great service and selection friendly staff. Brand new store in the Matthews area. Looking forward…read moreto shopping here again!

A good selection of discounted shoes. Very often they have buy one get one half off. Join their…read moreprogram & get coupons & rewards for your purchases.

From the owner: Kids' Shoes, Women's Shoes, Brand Name Athletic Shoes, Sandals, Boots, Sneakers, Dress Shoes,…read moreCasual Shoes, Work Boots, Handbags, Backpacks

Sonya at the matthews,NC store was a wonderful help to us while shopping for my husband some shoes…read morebc he hurt his foot. She was very nice and so helpful!!  You don't find people like her that help like that much anymore!  She is worth so much to you Rackroom Shoes!!  She deserves a raise ! We will go back there to that store bc of her!  I could not give feedback on the website bc the location maps would not load. So corporate or whoever needs to fix that! As far as SONYA--she is WONDERFUL! Thank you to her!! The shoes are good . the selection was good , they had our sizes.

I've always liked going to Rack Room Shoes for their BOGO deals and convenience on locating shoes…read more This store is always super clean and never too busy whenever I go, even on the weekends. Now for some reason my size (size 6) is usually very limited whenever I go and find a shoe I actually like but they can order it for you online and have it shipped completely free to your home. They have lots of options for kids and women as well. I didn't venture too much to the men's side, but from what I saw, they had a decent selection for them. The employees are super friendly and helpful. They are located in a shopping center with a Harris Teeter directly in front of them. They have a big open parking lot so PLENTY of parking spaces to choose from. Definitely recommend coming to this location. It's super close from my home, and they have a wide variety of things, including socks.

Poor customer service! They don't value their customers and their return policy is not great at all!read more

This review is overdue. I have frequented this store for years probably since 2019. They're one of…read moremy favorite shoe stores. This review is for my Saturday, 01-14-23 visit. I've found some great, high end shoes and boots at very reasonable prices, to include brands like Jessica Simpson, Nine West, Steve Madden, & Badgley Mischka. The staff is always friendly. I'm resisting the urge to go there right now.

Never buy a bike from here. They don't put the bikes together properly and their warranty program…read moresucks. My son rode the bike we purchased 2 times before the whole crank and chain bent into the spokes of the wheel. He didn't even get a good 6 months out of it. They had the bike for two months while I'm calling them weekly about fixing the bike. And then the managers act like they don't know how to get in touch with the manufacturer for a bike that's currently being sold in the store. Dick's and their employees live up to their name very well.

I came to pick up an online order. After they looked for 20 minutes I said I would like to cancel…read morethe order. The employee said she couldn't because it was in the system. After over 30 minutes, I told one of the employees I had to leave. She replied that Kim, the person who pulled the order was coming out now to get it. Well where was she 15 minutes ago?!? And how could she walk right in and find it when 3 others had searched and not found it! Very disorganized store and I am very disappointed in the lack of response and care from the staff. All except the young man at the front who was friendly and apologetic that I had to wait all that time. I think his name was Jacob.

Love love love this place! Super helpful staff--very knowledgable regarding proper shoe fittings…read moreand footwear.

Rainbow sandals are my favorite Lebo's has the best…read moreselection I could find without having to go to the outlets or order online.

I want to write a review dedicated to the employee who took care of me on Saturday, December 3rd…read more Who is still on my mind because of the exemplary service they showed to me. I am sorry that I did not get your name, if you are reading this. But I hope what I've written makes up for this. There was a constant clear effort and persistence to work with me even though I came into the store later at around 5:20 looking for walking shoes. Even when I was slower to get what kind of shoes I needed, they still walked me through it. They were extremely knowledgeable about shoes to the point where they knew the brand I had (even though it's not commonly used). They had shown upmost patience when I was not sure about the shoes they had shown me. They showed care when they chose to ask what socks I preferred. They also showed how invested they were in the store by asking questions about how I located this store to begin with. Their commitment, expertise, consideration, and drive are not only qualities I believe should be acknowledged but appreciated.

Staff was so nice, helpful and patient! The scan is free (unlike at some other places) and there…read morewasn't any push to sell you shoes that day or to upsell anything. Would highly recommend due to staff going above and beyond.

Cute sized shop, or typically look at/ for items such as shoes jeans purses and dvds. Do not recall…read moreseeing DVDs. Clothing areas were basic items. Not too much stood out. Snagged. A cute red velvet top for 10$. Impulsively bought a pair of sandals 14$ (above what I would normally pay for secondhand) because I thought they were Michael Kors. They were Anne Klein. AK looked like MK haha Regrets but no returns. It's worth a look, you never know what you might find !

Nice location, very clean stores, polite staff…read more The organization has a general thrift store (kids toys area, a little bit of clothing for men and women, general items), & a furniture store around the corner. This store honestly frustrated me. I go to cause- or benevolent-type thrift stores because I want to support them- in this case, I want to support differently abled adults being trained for work. (I believe this is the org's goal?) This store made it harder for me to spend my money- & I really wanted to! Seemed kinda high end and a bit pricy for a 'thrift store' in my opinion- particularly for women's items and furniture. They had a good range of clothing sizes for women tho. I always hope for a surprise find in thrift stores but this was not going to be one of those places for me-- unless I hoped to spend a few hundred looking for a used designer purse (a la Fendi) or an unusual mini-fridge. I asked about an item in the furniture area & no offer/effort was made to work with me on the (high) ticket price. Usually folks in a cause-related store will work with you because they want to see money generated & they know you're there to support them. Not here/ Got the sense that things are priced & that's that. And when they give you a color tag to look for for a discount of the day, & you don't see any discounted items with that color tag...not fun. (Also guessing that the coveted Matthew location near the Farmers Market is part of the higher prices. But just not as much fun to thrift when a used shirt costs $20.) I did see some kids toys for a range of prices which was nice...but just not a 'thrift' store to me. Maybe I got it wrong?