This was my first time at this location. It was very difficult to understand whether they were open or not. It was quite difficult to tell from the parking lot there were no current store hours of operation listed on the window. I decided to use the telephone number associated with the yelp account and the line was disconnected. I approached the store and the door was unlocked, so I entered. On the yelp account it shows they were open until 9:00. They actually close at 8:00... there were two employees and none of them had told me they were closing. I looked up and saw somebody locking the door so I figured... They must be closing it was 7:57 PM. read more

Very unprofessional environment I was at this location earlier this week, and it appeared that the store manager was crying in front of the entire self staff, including the customers that were inside the store. I don't know why she was crying, but It was very unpleasant. read more

Monica was very rude and unwelcoming. As well as another young lady with glasses on. I asked for help and she completely ignored me. I will be back to speak with management and calling the corporate office to file a complaint. I bought 2 pairs of shoes and no one had the decency to say, "hello welcome in, how was everything, can I help you with something, have a good night, etc. Upon leaving the girl with the glasses slammed the doors shut on me. I am horrified of this service. read more

This was always one of my favorite shoe stores in town. One can never have too many shoes. And for the great prices buying just one pair never made sense. I always walked out with two or more. This place had such a great variety of shoes to choose from too. From sandals to loafers to tennies to dress shoes. I don't know why the women's section always had three times the amount of men's shoes. Just didn't seem fair. Buy nevertheless I always found great values and have always been so pleased with my purchase. read more

The older reviews don't do this place justice. This was my second time visiting the store (during my lunch hour). The first visit was uneventful, but this time, I was making 4 returns for online purchases. Honestly, I didn't know what to expect. If I worked in retail and someone walked in with multiple returns and some lame excuse for why they kept ordering more shoes online, I would be annoyed, BUT NO. The employees were fantastic!!! Incredibly polite, understanding, and helpful! Cristal was the person who helped me with the returns and then waited for me to browse around the store to make an exchange. Retail workers don't get paid enough to be all peachy and Mother Teresa-like ALL THE TIME, so their positive attitude meant the world to me! Even as Cristal was processing my returns, I heard her say hello to every single person that walked in, even if she had to say it loudly from the cash register. I also saw another employee helping customers by bringing out different sizes/checking availability. read more

I brought my white Steve Madden shoes to be returned since I don't wear them but was leaving my house so fast that I didn't bring the box. I paid via my bank card and explained that I had to shred it because there was an attempted fraud so I requested cash instead of store credit. Even though I'm a loyal DSW Rewards member, I was only allowed store credit and explained my new bank card would be sent to me after Christmas. I looked around to see if I could exchange for any nice athletic shoes and the selection here is not so varied and it was rare to find any sports shoes in my size. I ended up just exchanging for Xmas gifts albeit begrudgingly. The service wasn't that great especially with the cashier woman in the end. I explained to her I wanted to see what was on the card to see what I could buy but she was very slow when I told her I wanted to know the total amount of things. It was like explaining things to a child but she still didn't get it. As a visiting customer not from this area, it makes me grateful I am close to DSW with better selection and service and I don't have to return here again. read more

Newest Review: I decided to give this place another try. I went in Saturday afternoon with my mom since she wanted to check out this new store. Finally some employees were around to help out and actually greeting customers which was really nice. The store is nice, clean, and organize so hopefully it stays that way. Also they have an okay selection on variety of shoes. Would I come here again? Probably if I'm looking for a good deal but other than that is nothing too special. I decided to change my rating because today it actually felt like an actually store with employees unlike last time and hopefully it stays like that. The ladies ringing people up were really nice and helpful plus if you sign up for dsw rewards you get a $5 coupon sent to you by email. Plus today I got to use their $15 off coupon I found online which was nice. They also sell handbags, earrings, scarfs, and other accessories which is a plus. I would defiantly recommend others to stop by and check out the place. Old review: I hate to be the first one to review this place but honestly where's the customer service at. Walked in and wasn't greeted at all. Walked around the store, tried on some shoes and still not greeted. I honestly spent about 20 minutes in the store and nothing. Might as well have a self checkout so employees don't have to interact with customers. read more

DSW Designer Shoe Warehouse - Coupon expires September 18 - Shoe Stores Near Me - Salinas, California

I came in the other day and had a wonderful experience! The girls and the one gentleman were so nice and helpful! I was extremely impressed with the cleanliness of the store! It was so easy to shop and I think I am becoming a shoeaholic now! I will definitely be back! read more

The service is subpar... by that, I mean, I was greeted at the door, and the girls stayed huddled in their conversation. No one asked to help me. I walked one full loop around the store and walked out to macys. They did say bye though... read more

If your going in this store, hopefully you know what you need and where it's at because the workers here don't really care. Being a new store, you would think their customer service would be excellent. read more

My husband, two year old and I went in today just to look around. We were not greeted warmly, no one asked us for help. And when i went to the clearance section for boys shoes, my son was crying while I was trying to have him try on shoes and one of the employee came out of no where and decided to "fix" shoe boxes that didn't even need fixing in The first place right next to us. I thought she was going to ask us if we needed a size or any help. Nope. But she did keep looking at us thinking we were going to steal something. Really??? We're not those kind of humans. Then, my son, a two year old toddler, was running around the store and my husband and I kept trying to get him, and that same lady who happened to fix an aisle of shoe boxes, nodded her head and gave out a huge *sigh* you know that kind where people get annoyed. Hello, he's a toddler, who thinks everything is funny. And he even grabbed things out of their place and I decide to be nice and put things where they belonged. Also, I was looking for my size on shoes and I know she seen my struggling, yet she didn't bother to help me out. Whatever. You don't like your job, why even work there? If I could I def give this negative stars. read more