If I could give it a negative 1 I would, let me give you a bit of context. I have a family member…read morewho recently got their shoes done here and had their shoes sabotaged. Apparently this business is NOT officer friendly any and ALL officers of ANY kind should NEVER AND I MEAN NEVER get their shoes done here, my family member had a straighten staple positioned in a place where as soon as he stepped on it after getting his shoes redone re-sold it punctured his foot causing severe pain and bleeding. It was deliberate. This is what THIS BUSINESS DID and it is vile and unacceptable to say the least, and the owner HAS to know and is completely complicit or is completely ignorant of its employees which is even worse. I hope this business goes OUT OF BUSINESS. ALL Officers be warned!

I took a pair of jordan shoes, in really good shape, the suede was intact, but were unglued due to…read morethe heat from washer/dryer combination and I took them here, apparently I did not do my homework. Before I committed to letting them repair the shoes, I ASKED them if they could repair them, they said yes, they charged me, and said they would call me when ready. You would think as a customer: If they said yes to accepting the job, if they charged me for the job, then it means they can do the job, that they have the expertise to do so, right? Wrong. I had to call to get an update, they finally said they were ready and when I get there, the shoes are full of glue, very visible, and the suede is damage. Their lame excuse is they could not fix them...then why charge me if you could not do it? Why commit to only do a sloppy job? Why attempt to do it if you don't have the experience to do it? Worse, why give this excuse and STILL have the audacity to charge and yes not reimburse me for AT LEAST the cost of repairs, which would not even be enough to cover for one shoe!? Stay away, pay more and next time don't do the same mistake I did. Not worth it.

I'd give zero if possible. Walked in browsing for myself and my daughter. Two employees did not…read moreaddress me once. Kept talking and cursing among themselves- even with me right next to the register. As soon as someone else came in they immediately welcomed her and asked how they can help. Looks can be deceiving- they are hurting your business by assuming someone may or may not have money.

This place must make so much profit that they don't care what customers think of them…read more On two different days, they were closed when their hours said otherwise. There was absolutely no note to say when they would be open. Head Over Heels, good job on being able to stay in business with this crappy of professionalism.

This store is the best. I was looking for a new pair of running shoes since my last ones finally…read morekicked the bucket after years of usage. I've bought shoes from this chain store before and I can't say enough good things about it. I ended up buying a pair of Nike V5 RNR. Weekends tend to be really busy, so if you need extra help, go on a weekday. You can definitely still find someone when it's busy, but it feels less rushed when they're NOT swamped with people. I've had nothing but excellent customer service here. No matter what location I am at, the staff will check their online inventory to see if they have what you're looking for in stock, in most cases there's been a few times where they didn't have a particular pair of shoes in stock, but they ordered for me and had it delivered to my house. Thanks famous footwear for being awesome! I'll see you another 600 miles if NOT before. I highly recommend this place.

1/27/26 I am writing to formally express my dissatisfaction with a recent customer service…read moreexperience. Unfortunately, the level of service I received was unprofessional and fell far below reasonable expectations. During my interaction, I felt dismissed and was not provided with clear or helpful assistance. The lack of professionalism and accountability made an already frustrating situation worse and left me feeling unheard as a customer. I believe customers deserve to be treated with respect and provided with accurate information and support. I hope this matter can be reviewed so appropriate steps can be taken to prevent similar experiences in the future. I would appreciate a response acknowledging this concern and outlining how it will be addressed.

Very unprofessional environment I was at this location earlier this week, and it appeared that the…read morestore manager was crying in front of the entire self staff, including the customers that were inside the store. I don't know why she was crying, but It was very unpleasant.

Monica was very rude and unwelcoming. As well as another young lady with glasses on. I asked for…read morehelp and she completely ignored me. I will be back to speak with management and calling the corporate office to file a complaint. I bought 2 pairs of shoes and no one had the decency to say, "hello welcome in, how was everything, can I help you with something, have a good night, etc. Upon leaving the girl with the glasses slammed the doors shut on me. I am horrified of this service.

At Bliss Boutique In Salinas, CA Again..!! Brought My Fiancée For An Early Birthday Gift...!!! My…read moreBdays On October 7th. Hers Is Three Days After..!! October 10th. They're Having A $15, 20,25$ Sale..!! So Instead Of Getting Her A Gift Certificate I Brought Her To This Sale..!! Gave Her $100 And Said Buy What You Want...!!! Easy Peasy...!!! I Know She Will Get Herself Something Nice For Herself..!!!! We Can Always Count On The Amazing Items They Have And Know She Will Enjoy Shopping On Her Own.

Bliss always has the best selection of cute affordable clothes and the service is fantasticread more

I got a tuxedo. The lady was very, very helpful and knowledgeable. She helped me to get the best…read moreselection and they do have a lot to choose from.

Farid and his family have been amazing at helping members of our family look and feel their best…read more Amazing customer service with genuine care to look your best.

Best shoe store in salinas to get your kicks and shirts, great customer service and they always got…read morethe newest and hottest kicks. They go the extra mile to make sure your satisfied with your purchase and they even try to order your item if they don't have it in stock. They have Great prices and good deals. The sale reps listen to your needs and do all that is possible so you walk out a happy customer. They work with you and help you find the best shoes to match your style. They got kids size, men sizes, woman sizes and infant sizes so theirs no other place to go but shoe place. They always playing great music that makes you feel at home. I highly recommend shoe palace in Salinas.

I came into this store last week to buy some shoes for my 13 yr old son. He didn't end up liking…read morethem so I went back to exchange them for some new balance he already has in a bigger size. I already knew color and size I needed. Nobody was checking in to grab my size so I went up to register and I asked the female at register for 6.5. With attitude she asked if it was for women or kids. I said kids and one of the guys went to grab them. While making the exchange I got the worst attitude from this female employee. She would not even make eye contact or say a word to me but continued to chat it up with the male employees. Opened the shoes I was exchanging (which were in perfect condition) and threw the box on the floor. Very passive aggressive. I believe she thought I was buying kids shoes for myself. And what if I was? it is not her money or inventory. The whole experience was terrible. The male employees were helpful. But this female with long black pony tail needs more customer service training. The associate name is not on my receipt but associate number is and I will also be sending this to corporate complaint.

I had a very pleasant experience shopping at this location. I was in the store for a couple hours…read moretrying to piece together some fits and the staff there were very attentive. Jazmin was the manager and she checked in a few times and was super personable when we interacted. Kayla was also super helpful with any needs I had. I know retail shops have their ups and downs but I was very happy with my experience there and would advise you to give them a try or even a second try if you've had bad experiences in the past. Happy 2024!!

Everyone was so helpful! They greet you when you walk in, ask if you have any questions, will…read morerecommend items that you will never implement on buying. I wish they had more deals though!