I went for a ride with a friend of mine, whose Podiatrist told him to come here to look for shoes…read more We don't "look" like their typical customers; marathon runners or hikers, anymore. But, they didn't blow us off! I have quite a bit of experience in orthotics and prosthetics. Before I retired, that's what I used to do. Measure & Fabricate orthotics, and prosthetics, at the VA. Sales associate, Wendy, actually measured and did pressure analysis of my friend's gait. After watching her attention to detail, I asked if she had taken pedorthic fitters courses? I didn't tell her who I was. Haven't seen such attention to detail and custom service in decades! The majority of places, nowadays, that claim to sell shoes, have a couple of people standing around, that basically fill in stock or act as cashiers. She made suggestions as to what would be most appropriate, for his feet and conditions; not what is the most expensive shoe, she could sell. They have clothing, accessories, and other merchandise related to running and hiking. They can make inserts for your shoes, they also have them premade. There are boxes of various sized foot coverings to try shoes on with if you didn't wear socks. Never a good idea, unless you're wearing flip-flops. I was very impressed with the place, it's also very clean and well organized.

It was the first time I had my running style/gait analyzed and the sales person was incredibly…read moreknowledgeable and helpful. Thank you.

When there's a decent selection, you can't go wrong here. Most of the shoes offered carry a wide…read morerange, enough to fulfill your interests. We've shopped here for many years buying shoes throughout time which is always not an issue, but pricing can be a hassle while making decisions. Something that would be beneficial is making more room for customers to get on by, especially when trying on shoes. Also, for a nice variety, DSW offers handbags and accessories.

Nice shoe store. Paid a nice amount of money on a pair of boots…read more What ruined it was after paying the cashier, she pushed the box towards me and walked away. I asked for a bag and another young woman answered with an attitude and said, "we are going bagless but, here you go" and pushes a bag towards me and walks away. 1- Maybe management can educate the staff that are checking out the customers some proper etiquette. 2-How is a customer supposed to walk around the mall with an open box of shoes/boots? Completely ridiculous. We are still paying the same price, stop being so cheap, the customer is entitled to a bag!

There's more than just boots here!…read more The selection of cowboy, work, hiking boots, and shoes is astounding and not just a few sizes and styles, for men, women, and children. There is a vast selection of western inspired wear: belts, buckles, shirts, pants, outerwear in men's, women's, and children's clothing. Stetson XX-6X felt hats in traditional sizing; not just S,M,L,XL "take it or leave it!" Merchandising mentality. . All the ancillary products to maintain leather goods and hats, shoe insets, that come in sizes are in stock. They carry colognes with western nomenclature and accessories. There are well known and trusted brands in stock. There are enough price points to keep almost everyone happy. The store is clean, well organized, and inviting. See recent photos

A very wide selection of styles and sizes of men, women & children's boot…read more There was other Western wear like belts, hats, jewelry and clothing. Also they carry boot maintenance supplies. I was greeted upon entrance and acknowledged when leaving. Two different staff members offered assistance. There were a variety of price points which leant itself to accessibility. There was a parking lot with ample space.

If I can give 0 stars I will, definitely I will never go back to that store. Customer service is…read moreawfu. I asked why I got only $24.00 for a shoes that I paid $44.00 the cashier got upset and got the manager another person with zero customer service manners. I don't recommend nobody to go there. Definitely Amazon, Wappingers Falls NY store, never again

Came in for some work shoes for my husband with my two year old. Great selection for everyone,…read moreprices were reasonable but if you're getting more than one than the deals are great. Leslie was the only employee out of the four employees out on the floor who greeted us and offer to help. Super helpful and kind with our son as well. She made our experience here wonderful. My husband was looking for a a specific pair he saw online, he asked another girl but she just said: "That's all we got" and walked away. Shout out to Leslie who took the time to look into where we could find a pair, they were discontinued but luckily he already had another pair in mind. She helped us check out and was so nice to our son.

very helpful and friendly staff! Great clothes with many size and brand options. I would recommend…read morethis store for buying and selling clothes!

The staff at Platos Closet are extremely rude. When you walk into the door, you are greeted by a…read morevery dismissive and frustrated staff. When you ask questions, they rudely answer you. It is obvious that the people that work there do not enjoy their job and do not enjoy receiving items or stocking their store. Misinformation is given over the phone. I have been there twice to consign and both times felt as if they were doing me a favor. I have Shopped there three times and all three times there were no friendly employees and they avoid you on the floor. These employees need to be retrained on how to communicate with the buyers and sellers.

I ordered 2 pairs of sneakers from this store back in January. I received the one pair but never…read morereceived the second pair. After waiting a month for the second pair I called the store & was told to call customer service. I called them & was told the order was never processed & they would redo the order & I should receive them in 7-10 days. 3 weeks later I still didn't have the sneakers. I called again & was told they were no longer available & they would issue me a refund & I should receive a check in 3-5 days. It's been weeks & I still don't have a refund. You have had my money for 2 1/2 months & I still haven't received the product or a refund. Every time I call customer service to speak to a supervisor I'm told I can't. This is completely unacceptable. I will never purchase from you again. The sneakers were for our twin daughters so now one got her sneakers & the other didn't.

My daughter is a frequent shopper at the finish line store, therefore we signed up for the rewards…read moreprogram. She generates points as she completes purchases. Natli always declines her using her points on new Jordan releases, which is not the rules. I've complaint time and time again, cause she is the only one who carries thru with this nonsense. All the other employees here and as well as other stores know that being a member of the rewards club give you exclusive details on these same releases you can use your rewards on especially if your on the A-list. My daughter went today to get the low Jordan 11s and of course she called me saying the same woman told her she can not use her coupon, upsetting her. I called cooperate and they are opening an investigation because this is the only store we have a problem with, not Danbury nor Fordham. Hopefully she can be re-educated on the facts of the reward program, and look over the "exclusions" part. Had we ordered them only them online that exact same coupon would have work. I'm not quite sure why she does this, but it needs to stop