Im in the customer service industry and was struggling with choices today at the store and Vanessa…read morewent out of her way to help . Thank you! You have a true asset with her at the store.

If I can give 0 stars I will, definitely I will never go back to that store. Customer service is…read moreawfu. I asked why I got only $24.00 for a shoes that I paid $44.00 the cashier got upset and got the manager another person with zero customer service manners. I don't recommend nobody to go there. Definitely Amazon, Wappingers Falls NY store, never again

There's more than just boots here!…read more The selection of cowboy, work, hiking boots, and shoes is astounding and not just a few sizes and styles, for men, women, and children. There is a vast selection of western inspired wear: belts, buckles, shirts, pants, outerwear in men's, women's, and children's clothing. Stetson XX-6X felt hats in traditional sizing; not just S,M,L,XL "take it or leave it!" Merchandising mentality. . All the ancillary products to maintain leather goods and hats, shoe insets, that come in sizes are in stock. They carry colognes with western nomenclature and accessories. There are well known and trusted brands in stock. There are enough price points to keep almost everyone happy. The store is clean, well organized, and inviting. See recent photos

A very wide selection of styles and sizes of men, women & children's boot…read more There was other Western wear like belts, hats, jewelry and clothing. Also they carry boot maintenance supplies. I was greeted upon entrance and acknowledged when leaving. Two different staff members offered assistance. There were a variety of price points which leant itself to accessibility. There was a parking lot with ample space.

My husband got charged twice for the same sneaKers. When we requested the credit, we were told it…read moredidn't go through. we went back to show how our bank had charged us twice, they still want to give us back a credit. We called the bank they had too issue the money back into our bank account and cancel our debit card as a fraud. Shame on this store putting customers up for this game. Now my husband had to stop by the bank to get a new debit card. Be aware of this when buying at this store!

This shoe store has it when it comes down to what you're interested in, along with the price. Most…read moreof the shoes here have a decent selection of styles to choose from, along with many sizes. It never gets too old looking for new shoes each time when we need to. They also carry some other items besides shoes which include, backpacks, and also water bottles to carry. Great deals here, and can't go wrong with that.

I had a really nice experience here. The inside has some maintenance issues but I'm honestly just…read moreglad the store is still here. We were greeted and asked if we needed any assistance immediately. I had a hard time finding what I was looking for at first but I ended up finding 3 new pairs of shoes that cost me less than $200! Tracey was great at checkout. She took the time to update my rewards address and to give me bonus points, leading to an extra 20% off. I will definitely be back

HORRIBLE costumer service. I had to deal with Marsha would straight up LIED on the phone to one of…read moreher employees when dealing with a return. AVOID THIS STORE AT ALL COSTS.

Your success here will depend on what you're seeking, how flexible you are, whether you have an…read moreeasy-to-find shoe size, and if you are looking for any particular brand(s). They have a full inventory here, but it's very brand-specific. If you like brands such as Nike and Adidas, you'll have better luck here, others will be hit or miss. I was greeted within a minute of walking around, and told of this weekend's sale, which was buy one pair, get a second at half price. You really need to buy that second pair to get a better deal here. Some of their prices are good, others not quite as good. But what really amused me was the "sale" price listed for some items - IT WAS THE EXACT SAME PRICE AS THE REGULAR PRICE (as per my picture). Why even bother to put up a fancy sticker where the original price has a slash through it, and the featured "sale" price is exactly the same? You may find some good deals here... if you do, way to go!

I purchased a pair of work crocs within 3 weeks they broke at work and they said there was nothing…read morethey could do about it now, besides contact crocs and now im down 60 bucks scrambling looking for a new pair of shoes a day before work..terrible customer service..NEVER SHOP HERE

When there's a decent selection, you can't go wrong here. Most of the shoes offered carry a wide…read morerange, enough to fulfill your interests. We've shopped here for many years buying shoes throughout time which is always not an issue, but pricing can be a hassle while making decisions. Something that would be beneficial is making more room for customers to get on by, especially when trying on shoes. Also, for a nice variety, DSW offers handbags and accessories.

Nice shoe store. Paid a nice amount of money on a pair of boots…read more What ruined it was after paying the cashier, she pushed the box towards me and walked away. I asked for a bag and another young woman answered with an attitude and said, "we are going bagless but, here you go" and pushes a bag towards me and walks away. 1- Maybe management can educate the staff that are checking out the customers some proper etiquette. 2-How is a customer supposed to walk around the mall with an open box of shoes/boots? Completely ridiculous. We are still paying the same price, stop being so cheap, the customer is entitled to a bag!

Here's another review I thought I posted months ago…read more The store has been remodeled and it's more upscale than before. There's a large Sephora dept. the staff and cashiers seem happier. There's a wider selection of merchandise. There's an Amazon and UPS return desk.

Friendly service, limited selection, but it's nice to have a place where you can actually touch the…read moremerchandise before you purchase it. Pet peeve: can't we wait until after Halloween to start with holiday decorations?

Shopping online is a definite drawback especially for Macy's now. It's hit or miss. If I order one…read moreor two things, I'm going to end up returning every other item. Quality is very low, prices are high even on sales. Recently bought a comforter, Ralph Lauren, on sale, thinking I'd get the same or similar quality we've had since the 80's. Got a Box that smelled like excrement. Really bad, so cut it up and threw out as soon as possible. Comforter smells too, not wrapped in plastic. SHIPPED from INDIA! Went to warehouse in North Carolina, then Ohio, then here via UPS. I kid you not, it absolutely REEKS. The striped pattern is faded, not the vivid color online. Go to the store and shop. Not there or unavailable, you are better off. You can inspect what you're getting. This comforter is going straight to an outside laundromat, no way I'm putting it in our washing machine. EXCREMENT! Found some dried on outside bottom of the box, this is awful. AVOID any description that states, "Imported." There's your clue that they don't even carry it here in the US.

Don't shop at Macy's if you are a woman in a larger body. They are eliminating their plus size…read moredepartments in many locations, including Poughkeepsie. It has been my go-to store for clothing for close to three decades but now I can't shop there anymore because they don't carry clothing in my size. Yet the petite section remains. There's a word for that...what is it...oh yes-discrimination. Macy's is openly discriminating against women in larger bodies. And their Backstage section is low quality, which is where I've been directed to shop, as well as online. But online shopping isn't the same. This is disappointing news and I will be cancelling my Macy's card.