Always a good experience at this MW. Nice store,…read moreknowledgeable staff and decent pricing.

The staff are so professional and organized here. I needed a tux for an upcoming wedding…read more Thankfully I was already in a group online, so I just needed to go in person for measurements. I had a really busy week coming up, so they were kind enough to last minute accept me not long before they closed. Getting measured was a breeze and they were patient as I tried out each piece and made necessary adjustments. The same applied when I needed to go pick it up. While I was trying everything on, they took the initiative to complete the checkout process while I was in the fitting room to streamline the process. The last bit is to return it, which I imagine will be as efficient as the rest of the process is. I'd recommend them to anyone in need of a tux!

I'm here looking for dresses. The store is well stocked, clean, and organized. Unfortunately,…read morenothing here worked for me. I will return.

Terrible Management, cashiers and Floor/Department workers. I returned some unused items I bought…read morethe day before. Every item had tickets still attached and were unworn. immediately, the management was called she came over to question why was I returning so many shoes? . I laughed now, but I was insulted and incensed! I said they didn't ask me that when I was buying them. She got angry and started singing, took 8 minutes to return the shoes, then she walked around the store telling all of the people that worked there (darker skinned African male, African female in home section, heavyset light skinned cashier sitting on a stool, and she called for the shopping center security monitor to come and guard the exit! After I noticed that they were following, I went on a tour. They original cashier with the short curly wig said that it is "store policy " to call manager for any return over two hundred dollars. I read the back of the receipt and have returned an item that cost over $300 and have never experienced this. I think this is because I am on vacation as of 6/23/2023, had surgery on my thigh Monday, 6/26/2023, and was not dressed to impress and no make up. Black people love to judge people based on how the look. I own a home near Wegman's, earn $170K yearly, have credit score of 780, completely debit free besides small remaining mortgage, have more than $29k in my checking, and I don't go around judging people based on how they are dressed, because none of that matters!!! If I had been feeling a little better I would have gone back to the store where I bought the item. They treat everyone with respect!!!! For the record. When I bought the shoes I didn't have glasses on and did try any of them on. When I got home with glasses on, none of them were leather. I do t wear man made material on my feet. They were fake designer shoes.

Kudos to this team in New Carrollton. My fiancé and I went there at look for a suit for a very…read morespecial occasion coming up (me laughing giddy) and they welcomed us in the store and directed us to the person that could measure him. Then she left us to choose our color suit. Once we got the suit picked, we were directed to the fitting room where the tailor took further measurements to adjust the suit to fit my fiancé (who is shaped like the lovable Po of Kung fu Panda right now. We're on the journey.) And then another gentleman showed us shirt options. We were in and out in no time at all. Very professional, attentive, friendly and helpful. We were VERY impressed and appreciative. Perfect example of good customer service all businesses can stand to mimick around here (PG county area).

A couple of days ago I went there with my kid . He started playing in the store without bothering…read moreany body else . Two workers who were arranging merchandise gave him and me the most insulting look . To make matters worse one of them started talking about my son with a random customer. I even listened them bad mouthing the parents who are meters away from them. other than the people at the front ,many of the works do not look happy when ever they see a customer. I am really confused, disappointed and forced to pause and leave my shopping plan .

We went here to get my son ready for his senior prom. We were greeted right away and then passed…read moreoff to another salesman who we assumed was new because he needed some assistance with the computer and he seemed a bit nervous. He wasn't really personable but I wasn't offended because he wasn't rude. My son saw what he wanted online and they had everything in the store. Although I felt it was a bit pricey, around $200 and he's only wearing it for a few hours. The whole process was quick, we were out in about an hour. However, I did not like that it's one desk with 2 computers so you're sitting there conducting your business while someone else is conducting theirs and you can hear everything. It may not bother someone else but for some reason it bothered me. The store and bathroom were clean. I'll go back again.

This place is the worst and I will never shop here again. I spent about $800 on custom suits, and…read morewhile I was assured that the suits were in the store after a five week period, it turns out that not only are the suits not in the store, no one can figure out where they are in the manufacturing/supply/delivery chain. For a customer to spend their money, or even, the store to accept payment and then have for all intents and purposes lose the customer's property is completely unacceptable. As I type this, the manager has had me on hold for twenty minutes and I still don't have an answer. In fact, I visited the location earlier today and was told to he would call me, but I had to call him. This place is terrible. Do not shop here. Do not rent from here. Do not even think about giving them your business. I saw two other reviews that got automated responses. I would be surprised if this review got an automated response, much less a personal one. I only rate a zero because I am not able to post less.

I like this location because its always in decent shape. I love the location because its barely…read morecongested. The store isn't crowded like other locations. The employees are friendly and keep their store clean. I hate to walk into a store and see a store in disarray. Clothes and merchandise on the floor. Messy displays and clothes not in their proper areas. Checking out is always a painless wait. There couid be 20 people in line but you wont notice because they move fast. Returns are painless if your prepared with unworn clothes with tags. I love their selections. If I know exactly what I want, I use their online service to pick up at the store. Why wait? Now I knocked a star off because their cozy socks that goes on sale $1 are off cheap quality. After a few gentle wears, my socks had holes l. I dont recommend walking around in them. They wear out quicker.

It's not this locations fault--but it saddens me that other old navy's have way more of a…read moreselection. The locations in northern VA and northern Maryland are much better stocked. Hey, PG needs love too! I rarely find anything in here. There's usually stuff all over the place and too few cashiers. This happens to be the closest old navy location to my house; but the convenience comes with a price. The staff generally look miserable which speaks to management ( usually). You can tell that morale is low here. Makes me never want to go in there again and just stick to some of the more lively and organized ON locations.