Great AV store full of TVs and other appliances…read more If you're looking to buy a turntable needle in the greater Phoenix area this store is a good solution Andrew was very nice and helpful with my purchases as well.

Horrible Customer Service and Lack of Accountability…read more I am writing this review to document my experience with Walt's TV and how they handled a cancellation request. On August 13, I placed an order for headphones through Best Buy Marketplace. Shortly afterward, I realized that the shipping address on the order was incorrect. I immediately contacted Best Buy through its messaging system and also called Walt's TV directly. During my first call, I explained the situation and was told not to worry and that the order would be canceled. Because the order had just been placed, the representative could not yet see it in their system. A few hours later, I called Walt's TV again to make certain the cancellation was being handled. The representative confirmed that they had now received the order and specifically told me that it had not left their warehouse. He explained that the previous representative had not completed the cancellation and assured me that he was submitting it. Despite this, Walt's TV shipped the headphones. After receiving notification that the package had been delivered to the incorrect address in Missouri--I live in Illinois--I contacted Walt's TV again. I spoke with the same representative who had previously told me he was processing the cancellation. He acknowledged our prior conversation, apologized profusely, and initially told me that the package was not supposed to have left their warehouse and that the error was on their end. However, after speaking with management, his position changed completely. I was told that my options were to physically go to the address where the package had been delivered and attempt to retrieve the headphones myself or contact Best Buy for a refund. I was then told that Walt's TV had "done their job" because they received the order and shipped it. That response was extremely disappointing. Walt's TV's own written correspondence also acknowledged that they took action regarding the incorrect address and later confirmed that return-to-sender/intercept requests were submitted on August 13 and August 14. I fully acknowledge that the incorrect address was originally entered on my order. I have never disputed that. The issue is what happened after I immediately identified the mistake and contacted the seller before fulfillment. Ultimately, Best Buy reviewed the order history and correspondence in detail. Their representative confirmed that I placed the order at 11:52:26 AM and notified Walt's TV at 12:29 PM. Most importantly, Best Buy confirmed that when I contacted Walt's TV, the order had not shipped and Walt's TV had not even created the shipping label yet. Best Buy ultimately issued me a full refund of $466.49. I appreciate Best Buy taking the time to thoroughly investigate the timeline and resolve the matter. Unfortunately, my experience with Walt's TV was very different. Mistakes happen. What bothered me most was not simply that the order was shipped. It was that I contacted Walt's TV promptly, was repeatedly assured that the order would be canceled, was initially told after the fact that the shipment should never have left their warehouse, and then had management change the position and claim they had done their job. Best Buy's own review ultimately confirmed there was ample opportunity to prevent this shipment--the shipping label had not even been created when I first contacted Walt's TV. Based on how Walt's TV handled this situation and their response after the mistake occurred, I would not purchase from this company again.

Nobody beats their prices. Every time we shop somewhere else the price is higher. So, we've decided…read moreto quit shopping anywhere else. It's a waste of time. This also a great American company. They are selling freezers at normal prices when everyone else is gouging due to shortages from Covid 19.

These guys are AWESOME. I went into a Spencers TV and Appliance looking for surround sound and I…read morewanted to get my TV hung on the wall. Spencers set me up with their Audio/Video Department and they were great. They came out to my house and did a free walk through and recommended the best solution for my room without being too pushy. I ended up buying a Klipsch 5.1 surround sound and got my 65" Samsung that I already had hung on the wall. They installed all of my speakers in the walls and ceiling so my wife wouldn't freak out and taught us how to use everything. The best part is a product called SONOS. They hooked it up so I could control everything through my Iphone and tablet. Even my outdoor speakers. So now I don't have to get up and change the station every time. Its great. All and all, they were very professional and helpful and I am so thankful that I didn't have to go to those blue shirts who know nothing about home theater. I have already recommended them to a few friends who got their free walk through already. Plus I love doing business locally when I can.

In November 2021, I hired Alarm Butler to run CAT 6 cabling, 15 runs in my attic to external and…read moreinternal locations. Some locations used conduit to complete the run. I installed the RJ45s, completed the networking and setup myself. Tom and Fernando did a great job and followed instructions per my design specs. I even referred them to my next door neighbor who hired them as well. I highly recommend The Alarm Butler.

Words can't explain how amazing Thomas and the Alarm Butler are. We have been in the process of…read morestarting our own business, Cayden's Place, and reached out to him way in advance of being finished with the construction. He has walked us through every step of the way even during the extended construction times and has been phenomenal. He has still responded to us and helped out even after the job was done to make sure we are happy with everything. I couldn't imagine if we went to any other business! Thank you!!

Amazing people! They have the best technology and products, they take the time to explain the pros…read moreand cons of different set ups and their installers take as long as necessary to make it perfect. They can explain and demo everything until you understand how it works, very patient and thorough. Highly recommend!

My strong recommendation is that you NOT use this company to install or service your audio and…read moresound system. I had them install a system in my house several months ago. At least 75% of the time, the system has not worked. I have given them 5 chances to get it to work correctly and they simply cannot do it. I feel completely ripped off. Today was the last straw, when I had people coming to my house to watch football, the system was down (again) and they had no one available who could help me. Spent tons of money and got junk in return. Please do yourself a favor and choose another company.

Christian was friendly, professional and efficient! Nick was great too! Their assistance was…read moregreatly appreciated and I encourage others to visit this location.

We have been customers of COX INTERNET for over 20 years. We had storm damage that caused damage…read moreto the internet wire connected to the house. We texted and got a service call scheduled late in the day between 5 -6:30 pm. We got a text that the service person would be at our home at about 5:13 pm. We immediately went outside to help him get to the wire. He never showed. Got a text that the service was canceled. Can't call and get help unless you want to hold for over an hour. So we have to text with a "live" agent. Asked why the service had been canceled. Told because the tech knocked and didn't get an answer and called and didn't get an answer. TOTAL LIE!! No calls on our call list. No one came to our door. We were out there waiting before he was to arrive. The description given of our home was totally wrong. They had got thru to us with texts, but no texts from tech received. No calls. No showing up at our home. What did they do to help us? We have to wait 2 more days without internet. Maybe the tech will show up. BUT they wanted us to upgrade our plan for a more costly one! This was their offer!! We're looking for a new internet provider! COX SOLD TO SPECTRUM. Spectrum gets a 1.5 star rating from its customers! Thanks a lot, COX, for selling us out!!

I've been planning to upgrade for some time and decided to visit hoping to discuss my future stereo…read moreplans and see items I've been reading about. Everyone was extremely friendly and knowledgeable. They suggested an amplifier solution which works with my current speakers yet enables a future speaker upgrade path. They have a great selection and had stock on hand which was unexpected given the widespread electronics shortages. I was thrilled to be able to leave the same day with new gear in hand. We couldn't be happier with our new equipment and will be returning in the future. Thanks again!

I love this place I go here all the time the sound sounds super good and it amazing quality and…read morethere inside theater is really cool

Have done a lot of work with this company and was always very happy. Things changed the last few…read moreyears and in all fairness it has been a rough time. We had shutters installed that were misaligned and broken. I was called twice and was told our replacement was in when it was actually an error. Have not heard back and we are now looking at almost a year out so broken and misaligned shutters it is.

Apparently this place doesnt like making money, or maybe just the woman who answers phones. I had…read moreshutters put on a year and a half ago by them, decided to add some privacy film over a couple windows recently. Asked for information/pricing/details and was told I'd get something via text. 24 hours pass and i call back o inquire.. i was met with an IDGAF attitude and was told i should take my business somewhere else because SHE didnt want to work the past 2 days. It was like pulling teeth trying to set something up, im so sorry i inconveniencd you at your job!

if you're in chandler and need an electrician, I would for sure recommend these guys! They'll take…read morecare of your needs as a customer. Don't hesitate to give them a call!