This airport is a bit too much for me. It was extremely packed & didn't seem to have enough staff…read moreto handle the crowd. The check-in process felt unnecessarily complicated you have to pre-TSA check your bags 1st, then go through TSA again when getting to your gate. It's just chaotic w/ long lines, long waits,& not enough organization which made the experience pretty stressful. That being said,the airport itself is very nice, clean, & visually appealing. It's actually a pretty airport, just very overwhelming in terms of how busy & unorganized the flow can feel.

The airport is clean and easy to navigate clean. I liked seeing the souvenir shops, local products,…read moreand Puerto Rican touches throughout the terminals. it's definitely worth arriving early. We had to clear our bags before checking in. I barely made it due to long security lines. Overall, it's a nice airport and the main gateway to Puerto Rico. While there are a few areas that could use improvement, the convenience and island atmosphere is on point. If you're flying out of San Juan, give yourself extra time, grab one last Puerto Rican snack, and enjoy the journey home.

JetBlue check-in out of San Juan Airport was a different experience compared to NYC or Bradley…read moreairports. It felt very disorganized, & the lines were extremely long which made everything feel slow & a bit stressful. I also needed an accommodation & ended up waiting quite a while b4 getting assistance. Part of the delay came from not being told at the check-in counter that I needed to show my boarding pass @ the accommodation station. I was told someone would be w/ me shortly & to sit by the accommodation area, so I waited (but it ended up taking longer than expected). Eventually, I realized what was going on & went up to the accommodation station myself. When I got there, the employee acted as if I was supposed to already know I needed to present my boarding pass, which added to the frustration in the moment. The long waits & lack of clear instructions made things more difficult than it needed to be. However,when I got to the JetBlue gate the employees there were way nicer & helpful. They seemed to have it together. So it's a mixed experience.

I'm a millennial so checking in online is my go to, however we all had issues. Once we arrived at…read morethe airport (early) we tried to get our bag tags from the kiosk and were unsuccessful. We were helped by an amazing employee who was doing a great job for multiple people. Since we were not the only ones with this issue, she allowed us all to wait in one area and then kindly explained to her coworkers what the issue was. No one was really telling us but could have been a multitude of reasons, snow storm being the biggest. Everyone was nice snd professional. Thank you to this one woman who went out of her way to help. I wish I grabbed her name so I could praise her even more. Once we were through security, which took forever (not a Jet Blje issue) the terminal was nice. A big open area with ample seating, shopping and dining areas. My only criticism is that the bathrooms could use a little work but it was a hectic day trying to get everyone out on time before the impending East Coast snow storm.

One of the weakest lounge experiences I've ever had. The…read morelounge was under construction and didn't have a working restroom either. The food selection was awful. Salad and toppings that looked like they've been sitting out forever, a coffee section with very limited options. The sitting area sucked too. It was packed l. There wasn't much an hour wait with a huge line just to get in after we arrived. People were sitting on the floor because all the tables and couches were taken. If you got up, someone was waiting to steal your seat. It was nice to grab a coffee and some sodas, but we didn't stay long!

Not the best experience ever and def felt third world country-ish. It was very sad with old wilting…read moreserve yourself salad bowl with prepackaged lettuce. Mini sandwiches with sad droopy melted cheese from the warmth of the room. Some sort of salty soup, lukewarm coleslaw. Nothing edible. Luckily they have a QR code where we could order some warm food. The menu never changes for this. Always arroz con candles, steamed frozen veggies from a bag, and tough chewy pork pieces claiming to be pernil. Oh they also have penne with Alfredo or penne with marinara. Sometimes the microwave doesn't work so they don't serve the food leaving u to wait in the extremely long lines outside to order fast food from the terminal. I will say a huge perk of this lounge is the booze. Endless Medalla lights make us happy campers as we kill some time.

Duty free store what a joke. The duty is included in the absurd prices and rude service. $15 for a…read morebag of peanuts and a water. And they don't tell you the total til after you pay. No prices on anything. Lady working doesn't say the price clear. You get your receipt and that's when they make it known. Should be reported as a scam. I asked for a return and she let out a huge sigh and rolled her eyes. Even though she's the one who scammed me. Duty free scam. They also had roaches crawling on the snacks.

I am a Pilot who always buys in these stores, and today is the last time I do it, since I bought…read moresome snacks and they were old, I tell them and they give me another one which was also old, to which they inform me that they do not return money and I was not interested in buying anything they had in the store, to which the cashier replied that this is not his problem and that I should take something else... service from both unprofessional cashiers with a bad attitude. Not worth buying... I give 1 star because doesn't let me post with out stars But doesn't deserve any star... Was the store in C-5 Gate

We love flying in and out of this airport. It is super easy to navigate your way through baggage…read moreclaim, TSA and at the gate waiting to board your flight. They even have a small shop to get breakfast before you board your early morning flight. Coffee, pastry, juice, peanuts and crackers only $10, no other airport does that. I've read comments about rude employees and to be honest our experience was quite the opposite. Everyone was so nice and helpful.

Merecedita is a great location to travel to Orlando. The USDA and TSA could be rough at times. I…read morehad a hard time trying to contact the long term parking attendant for questions. There is no one to contact for questions you are on your own. Taxis could be very expensive at times because there is no Uber. Also seating areas are restricted and you have to wait outside before they let you in. In rainy days hard not to stay dry.

What an amazing costumer service this counter has . They were doing their job happy and willing . I…read morerequested a wheelchair and they bring it right away no long faces . Took our bags carefully and answered all our questions with a smile.

Delta is the best option for me from my home airport. Flight attendants are excellent. Most planes…read moreare updated. But please, Delta! Shuffle your playlist/ boarding music! Delta customers are begging you. If we have to hear about Butterflies or Adele sending her love one more time, we're gonna ask for parachutes.

Older airport with older restrooms but staff here are nice. There's nothing like getting off a…read moreplane here and smelling the fresh air in Puerto Rico and walking into the airport to wait for your luggage. Love this airport but it does need an update

This is such a small airport everything alway runs supe smooth. They have two little cafes with…read moredelicious meals to start you off in vacation mode

The most leg room for coach passengers. Free water and snacks even during a 30 minute flight from…read morePuerto Rico to the Dominican Republic. There are personal monitors in the backs of every headrest and audio outlets that allow you to plug in your headphones to listen to the monitor with audio and visual controls on the armrest. Their customer service is great. No complaints at all. You can check in one bag for free and have a carry on. With all the leg room, storing bags under the seat is realistic better than the overhead compartment. You won't be disappointed if you fly this airline.

Dca crew in Puerto Rico flight was horrible. Bough head phones $8 and no volume worked at my seat…read more Reported it to stewardess and she couldn't even get a sentence out of her mouth. He shrugged her shoulder like too bad so sad. Offer 0 customer service as it is her job. Jessica was the woman's name. She then says, "if it's not working the usual way then idk what to tell you." As if plugging the headphones I bought into the connection was wrong. I'll never buy another flight with this airline as they apparently hire people who require many more years of training and maybe some basic etiquette. Runnnnnnnnnn

This is definitely the spot if you want some alcohol or some perfume. The store is clean and very…read morewell organized but the employees could use some customer service training. They have a great selection of booze for excellent prices. I wanted to buy some but I was already drunk and thought it wouldn't be a good idea. Anyway this is a good spot for the price.

This store is your last chance to grab more booze before heading out. Although the Sin Tax went…read moreinto effect this week for wholesalers, it seems to not have really impacted pricing here yet. For you whiskey drinkers out there, Johnny Walker Gold is cheap, $45 for a large bottle when Kmart sells it at $55. Johnny walker black is also on sale 2 for $68. They also have the coveted White Hennessy for $50, which is dirt cheap, this pure white cognac isn't sold in the US and my friends back stateside have told me they have paid close to $100 per bottle to get it. It is veeerrrryyy smooth. This store is one of the best ways to transport alcohol stateside without it breaking all over your stuff in your luggage and weighing it down. I wish they had a wine section. If you're not into the alcohol the other 50% of this store is perfume, which is all reasonably priced. I always stock up on my Marc Jacobs Daisy here. 4.25fl oz for $70 is about $25 cheaper than at retail stores. The employees here aren't pushy on sales either. I think they are bored and just looking for someone to talk to about anything. If you've got time to kill in this tiny airport check this store out. #byebye #St.Thomas #USVI

During my years of travel for work and play I have encountered many different types of airports…read more This one is quite modest in size and amenities. This is an airport that you get off the plane on the tarmac and walk to the terminal. That is fine, if a bit warm during summer, but during the rainy season I can imagine it is unpleasant. Inside, the terminal is perfectly functional but not much else. We waited a long time for our bags and ours were the very last to be unloaded. I guess someone had to be last but it was stressful because I thought the bags did not make the flight. They advise to arrive 3 hours before your flight, which considering the very small size of the airport seems odd. But for the departure we will comply.

Arrive at the small hot airport to burp! Packed airport with no AC…read more I'll never use this airport again!