I had been a regular client at Stretch Zone for my back and neck pain, and initially, I really…read moreappreciated the service and results. However, my experience with their billing practices has been extremely disappointing. From the beginning, I clearly requested to be charged only when I used their services, and not to be enrolled in a monthly membership. Despite this, I was placed on a $200/month membership plan and continued to be charged even during a period when I was out of the country and not using any services. Recently, I was informed that I have outstanding dues for the past two months, and that I cannot book another session unless those charges are paid in full. This feels very unfair and frustrating, especially since I had explicitly communicated my preference regarding billing. While the stretching sessions themselves were helpful, the lack of transparency and disregard for customer requests when it comes to billing has left a negative impression. I would strongly recommend others to carefully review and confirm membership terms before signing up.

Worked with Hampton today. I've wanted someone to stretch me for a while due to low back and…read morechronic pain. This session was free but they do have packages which I think are priced well. But if you have chronic pain I think this is an awesome place to get assistance with those problem areas. He explained everything he was doing and we discussed goals during the initial intake. Overall a great place!

Had to get an MRI here…read more My appointment was at 7am on a Sunday morning, I was told to arrive 30min before. I arrived at 6.30am and the doors were still locked. I stood outside with another patient and the security guard on duty. I Wear a Dexcom G7 CGM for Type 1 diabetes, I didn't find until it was time to go into the room for the MRI that I would have to remove my CGM sensor to get the MRI. I should have been messaged through the my chart portal not to wear the Dexcom G7 CGM, these sensors cost money and I had to trash a brand new one. What's the point of filling out online check in days before if they're not going to communicate the simplest things. The MRI took about 20Min

I was told I would walk 4 hours after my spine surgery. I was awake at noon after surgery and by 7…read morep.m., and several requests to walk, nothing happened until I texted my Doctor at 9:00 p.m. THEN I WAS WALKED Their Posh Care 8-part video on what to expect before and after the surgery was NO stars. They showed a couple receiving packets of information and how much information would happen. I had a few phone interviews but no paper instructions or an email with instructions they may have given me by phone. My Doctor called the night before making sure I had not taken certain meds. I told him I didn't know I shouldn't have taken the meds I did. I told him I had been called, but no physical information was given or sent. The video shows people getting PACKETS AND SPEAKING PERSONALLY. This is inexcusable. This is serious surgery...not a tonsillectomy. I went to the hospital a day before the surgery because I needed to make sure I had a caseworker, as there was no one at my home for almost a week after surgery so there was no care aid. My insurance pays for 20 days of facility care. I never saw a caseworker. The caseworker called minutes before my Doctor walked in to discharge me. I left with my son to their family home where there was no bed on the first floor. After spine surgery, you cannot go up a flight of stairs. I SLEPT ON A COUCH FOR THE FIRST TWO NIGHTS until I chose to go home where there was at least a bed, but no home help. For whatever reason, after I was home for a week, I felt like I was buckling after I got out of bed one morning, and had a dresser to grab and stabilize. After that, I ordered a recliner to sleep in. I have been sleeping in a recliner for over a week because I fear getting in and out of bed. I even worked with the Occupational therapist on this and showed her how I was getting in and out. The problem is BOTH LEGS DO NOT SHIFT TOGETHER. I was stressing my back getting in and out of bed. I remained challenged to get in and out of my bed and there had been no videos on how to do that. Just verbal instructions. There definitely should be some care videos!!! Here is one from Nebraska Spine that might serve Duke well. Tutorial videos getting in and out of a car, and bed would be brilliant. How to get in a car https://youtu.be/IoyCK-mz5RE?si=fl2QXi-GnE-sXVX8 In and out of bed https://youtu.be/gWys8QnClbk?si=a23ayVPbwKv8fYJ1 After I returned home there was a survey I sent a review and received a feeble apology. Apologies do not cover how serious this is. I would NEVER WANT ANYONE TO GO THROUGH WHAT I WENT THROUGH. I would give a few of the nurses a solid 5, but the shift that was supposed to walk me, and the nurse that did walk me that night, didn't have the bedside presence and concern the others did. I am now 5 weeks out and am beginning to search on YouTube to see how to manage my pain!!!! Thanksgiving was awful, and that is what has precipitated this email. I was told I could drive at my three-week check, but I have found that I pay a price for driving and doing too much in a day. The problem is, "what" is too much. It's trial and error. Most of these posts are from several years back. This review reflects only the hospital. I feel that Duke should make sure patients get the care they propose. Their 8 mods do not represent my experience.

Nice place. Super busy. They also have valet parking for only 2.00 more than the garage parking for…read moreall day. They have wheelchairs to help with patients

I have a few clinics I have to attend throughout the year. All of the staff js super friendly and…read morehelpful. The parking can be difficult because there are so many people using disabled spots that don't have placards or plates. And there's a long walk from the lot to the clinic area. Add about 10-15 minutes extra to park and walk to and from the clinic. Everything is color coded so it's easy to remember where you're going and coming from.

From the first phone call, the practice has been great at supporting our family. They listened and…read moreselected the best match for our child. We were seen on time and the staff was kind and welcoming. My daughter is in fact injured however they were positive and helped give a plan of action. We hope to have her back on the track in no time!

I was there for a recurring wrist issue. The visit was…read morequick and to the point and my future treatment plan was covered.

I recently had cataract surgery at Davis Ambulatory Center and was so impressed with the care I…read morereceived there! Everyone was warm and welcoming from the person that checked me in to the person that discharged me. Savannah went out of her way to make sure I was comfortable and went over the process with me to make sure I understood everything. I experienced no pain or discomfort during the procedure at all! Of course, my eye doctor, James Wood of Chapel Hill Ophthalmology, had a lot to do with the actual surgery, but the staff here gave him wonderful support. I was scheduled to have my other eye done at a different facility, but after my experience at Davis, I called and changed my appointment to have it done here! I'm actually looking forward to having surgery!

Very nice facility. Nancy at check in was amazing and Nurse Karlee and the anesthesiologists in…read morepre-op were great as well. They made you feel welcome, safe and heard.

I've been to many Dr offices over the past year taking care of my mom. The staff at Carolina spine…read morein cary are truly a breath of fresh air. Everyone is so nice, professional and friendly. The office is clean and modern. The doctor listened and is truly willing to try to help.

I Left With a Punctured Lung and Little Accountability... Please read before you seek care there…read more I underwent what I believed were routine trigger point injections, and what followed was one of the most frightening medical experiences of my life. Immediately after the procedure, I developed symptoms that ultimately led to the diagnosis of a punctured lung (pneumothorax). I required emergency treatment, hospitalization, and placement of a chest tube. I experienced significant pain, difficulty taking deep breaths, missed work, and weeks of recovery from an injury that never should have occurred during what was presented as a relatively straightforward procedure. What has been equally disappointing is how the practice handled the situation afterward. Rather than accepting meaningful responsibility or attempting to make things right, I received what amounted to an apology accompanied by statements that the procedure was performed within the standard of care. Their position was essentially that complications can happen, and therefore no further action was warranted. In my case, I was never informed that a punctured lung was a risk of the trigger point injections I received. Had I understood that risk, I would have asked additional questions before consenting. Patients deserve informed consent that is specific to the procedure actually being performed. While the practice stated they reviewed my case and even identified opportunities to improve their documentation and procedural processes, those acknowledgments have done nothing to address the physical pain, emotional distress, lost income, and disruption this complication caused. Mistakes and complications can occur in medicine. What defines a practice is how it responds when they do. I expected accountability, transparency, and a sincere effort to resolve the situation fairly. Instead, I was left feeling that protecting the practice was more important than caring for the patient who was harmed. I hope future patients never experience what I did, and I hope the practice follows through on whatever changes they identified during their internal review. My experience, however, left me deeply disappointed and without confidence that patients are truly supported when serious complications occur.

Brought someone here for a follow-up doctor appointment after surgery. The parking is HORRIBLE!!!…read moreWhen I say horrible, I MEAN IT. Be careful when parking and try to park far away from others to protect your vehicle from potential damage. The security guard was super friendly. When checking in, you do so on an iPad that the front desk gives you. The front desk staff was NOT friendly at all. The 4 stars is mainly because of the nurse, who was friendly, and the PA (Jason). Jason didn't rush the visit and allowed my friend to ask as many questions as he needed to. They made the experience great and less stressful for my friend who had to get stitches removed. He wanted to give them 5 stars, BUT that parking situation and front desk experience is why a star was deducted.

Though the staff here was excellent, Rachael Dell, Nurse Practitioner, was very rude and…read moredismissive. Wouldn't even go over my X-ray with me. Loudly interrupted me with disdain. Body language...slouching across her stool and draping her body across the computer desk with her head rested up on her hand, she looked completely annoyed upon the first moment.

Dr. Anderson is hands down the best doctor I have ever been to in my life. The women in the front…read moreoffice are very friendly, the nurses professional and courteous. Dr. Anderson listened to my concerns and made me feel at ease the entire visit. Bonus, I got there a few minutes early and was seen right away. I brought a book just in case and I never needed it. I, for the first time in my life, will look forward to my physical next year!!

Not going back. Very disappointed with the service I received from the doctor. The office staff was…read moregreat tho. New search for a PCP is on the way