The billing team is incompetent and refuses to correct their mistakes, instead forcing you to jump…read morethrough hoops when all they have to do is pick up the phone. It is a shame, since I like my doctor, but I'm no longer going to support the office's shady business practices. Others be warned

I've been a patient at Blue Ridge since 1995, and they were my clinic of choice for my children and…read moregrandchild as well. I've always enjoyed interacting with staff, nurses, PA's, and doctors. They were always super-kind and even made sure during cold/flu season to make sure that patients with possible infectious viruses waited in a lobby that's separate from a waiting room for people coming in for other concerns so that communicable viruses are less likely to be shared amongst patients. Since the merger with UNC, I've tried to be patient with staff who are struggling to master what appear to be very complicated systems and record storage. The reception folks no longer have personable contact with patients, who wait in line for 10-25 minutes, with no regard for communicable diseases and no separate waiting area for folks who may be infectious. I've been in line more than once when a patient began to collapse, and we fellow patients are their only direct line of care. Staff are noticeably frustrated; their work days must be incredibly stressful. The UNC merger took place almost a year ago, and still staff whom I know to be super-smart, kind, and compassionate are struggling to master "the new system." Patients who check out have to go back to stand in the same line as patients checking in; there's no sign indicating there's a separate line for check-outs. I feel such sympathy for the staff at the front office. It must be awful for them. Those who have been there for several years seem cored-out, burnt out. I can't imagine why the practice hasn't ironed out the kinks in the "new" system that's no longer new, or found ways to treat patients kindly from the moment we walk in through the door knowing that we patients are experiencing concerns and exposure to communicable diseases before we even get checked in or called to an exam room. Staff morale seems low, and I wish there were something we patients could do to help front-office staff have a better experience and be able to focus on patients more than their computers.

Referrals are useless. System is broken. People in their referral office don't read chart or follow…read moreup with referrals. I had to make my own most of the time. Doctor seems preoccupied and/or tied to her laptop instead of really listening to me.

SCAM BEWARE. This org. Is a scam. Misdiagnosed with a serious illness and they refuse to take it…read moreoff my record. The doctor saw me for exactly 7 minutes. I went back to my old GP and he about laughed when I showed him the diagnosis. They want $$$$$$ and that's that.

Dr. Rakesh Patel is an excellent physician who cares about his patients. I lost weight under his…read morecare and my numbers have improved tremendously. He listens and is very attentive to my mental and physical well-being. The office and lab staff are nice and always pleasant greeting patients with smiles. He has encouraged me to live a healthy lifestyle by eating healthy foods and exercising regularly. He has definitely motivated me, and I feel better. I wouldn't want any other physician to treat me. I recommended him to my family and coworkers also. I love the office and its location.

I wanted to update my review to ensure everyone knows Dr Rakesh Patel currently operates the family…read morepractice vacated by the former Dr. Vijay Patel. Grateful for same continuum of care.

I also had the same problem. I usually went to Davida Griffin and she has gone to another…read morepractice. At least they take my market insurance!! I found out the day before my appt. I was really upset about that.

Love PA Katie Lukasik ....vote or new management pending. I have found her thorough,smart, and well…read moreinformed, I would follow her anywhere.

This is the most unprofessional medical practice I've ever experienced. Stay away from. Dr…read more Burkhard at all costs. He illustrates a lack of care and compassion for his patients, is regularly a poor listener, and recommends facilities with bad reputations (like Holly Hill). Plus he seems to put money first and patients last. I recently had a ER visit for chest pains and breathing problems the day before a scheduled appointment with Dr. Burkhard. At my appointment, he refused to see me to discuss my condition or modifying my medications after the staff was unable to retrieve my medical insurance in their system (which they were able to do half an hour later over the phone in less than 2 minutes). When I said I'd wait to have a quick word with him, he had his rude staff member (with a New England accent) relay that there was nothing to talk about and I'd have to reschedule. I've never felt more disrespected and neglected as a repeat patient. FYI, I ended up having to go back to the ER four days later for the same emergency.. In addition, I had several vile experiences with the aforementioned staff member and filed several complaints on her to no avail. She is rude, unprofessional, and has a major chip on her shoulder. None of my complaints were addressed, and none of my patient needs were valued here. If I could give them zero stars I would.. Stay away from this fraudulent circus show and find a family practice that actually values your time and needs as much as theirs.

If I could give zero I would…read more My husband went here for the first time a few weeks ago and was not impressed with Dr. Burkhart (he was not pleasant and he advised a bone that had been broken and verified last year by a surgeon was no longer broken), but he was just offered a new position and needed a physical so he called the office and set it up as he felt it would be the quickest option. He goes in to the FAMILY practice to have his work physical with our 4 year old son because it was 6:45 am and he there was no one to watch him. The doctor, upon learning our son was present, advised the nurse that he is refusing to do the physical as our son's presence during it makes him uncomfortable. He didn't even tell my husband himself- he had the nurse do it nor offer any alternatives. My husband was refused what he needed to have done and he left. We will never again use this practice as a result of this doctor's refusal. This is specifically listed as a family practice which would imply an understanding that sometimes children have and will need to be present in circumstances like a simple work physical. Please, stay away from this practice or at least Dr. Burkhart

Dr. Forbes has been my primary care provider for several years and I have nothing but good things…read moreto say so far. She is knowledgable about nutrition, which I greatly appreciate, and emphasizes self-care as an important part of preventative care plans. Dr. Forbes always takes the time to answer any questions I have about my care and the one time I needed a sick visit on short notice, getting one was no problem. She's got a no-nonsense bedside manner. I personally appreciate this, but not everyone will. Overall I would recommend Dr. Forbes as a primary care physician.

Dr. Forbes is my primary care doctor. I am very pleased to have her as my provider because of her…read moreavailability and attentiveness. It is so refreshing to have a Doctor that takes time to listen and answer questions. She is always up to speed on medical issues. Often writes notes for me to take home as reminders of what was discussed.