Dr Baldino is amazing! So knowledgeable about all things involved with the brain. He's helping me…read moreto walk normally after suffering a pretty major stroke. He's caring, compassionate and kind. My experience here has improved my life significantly

As of July 2020 I've been inflicted with tendinitis and recently started experiencing hearing loss…read more I scheduled three doctors. My first appointment was with Dr. Baldino. He treated me with his experience and knowledge. A couple of days after my appointment my hearing returned, the Zooming sound I was hearing stopped. Everything improved 85% or more in one visit. Dr. Baldino is genuine, kind and respectful. Thank you Dr Baldino!!!

Dr. Ghumra has been very thorough in seeing my father. My father has essential tremors, which can…read morehave various causes. My wife and I have been taking turns alternating taking my dad to get evaluated. So far we have ruled out medications, Parkinson's, and a low B12 count. We are waiting on the results of a DaTScan to confirm or rule out Parkinson's, just in case. We also have a sleep study that was ordered that we are waiting to complete. The staff at this office have been kind and helpful in every interaction. They have been patient when we have been confused and have helped us get to the proper offices when my dad has needed specialized testing. The only reason for 1 missing star is that Duly is terrible with their centralized call center. I've had nothing but terrible experiences with making appointments and getting questions answered. Some people have been borderline rude, acting annoyed when I have additional questions.

My first office visit with Dr. Ghumra was very good! I felt very comfortable and at ease talking…read morewith him and explaining my situation and problems. He was very friendly, a great listener and easy to talk to!

I love Dr. Merlo- Friendly. Came in as a new patient due to previous Dr, retired. She welcomed me…read moreand gave me a through check up. Listens to me. Just came back from office visit after having several tests at hospital. Dr. Merlo spent over 1/2 hours explaining in great detail the results.

Doctor...HA! This is the worst experience I have ever had with a doctor. I have not had a primary…read morephysician in years, but I started to get really bad migraines so decided to do my research and go. To start off, I had to wait 10 minutes past my appointment plus another 10 in the room. The nurse walked in, took my blood pressure, pulse, etc. Then the doctor walked in, shook my hand, I explained what had been bothering me and she told me she was unable to help me with my migraines and I had to go see a neurologist. She did not examine me nor even try to help in any sort of way. She handed me two cards with Neurologists she recommended and sent me on my way. Now I have a bill for 100 dollars- for what? I spent more time in the waiting room than anything else. Complete waste of time! I do not recommend her to anyone.

As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

I took my father here to get an ultrasound on his legs to determine if the circulation of blood was…read morenormal. First of all the staff here were exceptional. The people at the front desk were polite and smiled as they told us where to go to get to radiology. The check-in desk at radiology had a very attentive person who was quick to welcome us and get the paperwork going. We were seen about 5 minutes after check-in and the staff in charge of setting up the testing were courteous to my father, who is hard-of-hearing. The procedure took about 1.5 hours and I was able to stay in an adjacent waiting room with a tv, which was perfect as my 3-year-old was with me. After the procedure, the nurses took us to the exit and were very complementary to my father, who fell asleep during the testing. We ended up eating at the cafeteria downstairs and left feeling positive about the entire experience.

I am considering an advanced directive so that I can specify that I do not want to be taken to this…read moreER again, no matter how serious the emergency. Everything was mishandled, from assessment to follow-up/primary care notification, to handling of personal data. I feel like this should not be a trauma center, as it does not triage trauma well

Dr. Sheikh is so helpful, kind, and knowledgeable. unfortunately, I have been turned away from…read moreappts. for being 10-15 minutes late after a 45 minute drive. Her staff is mainly not compassionate. They all howled with laughter when they rejected me from my appt. for being 10-15 minutes late. One would have thought it was a party to celebrate my misery. I'm an older person. I can't believe they would celebrate turning me away, but they did, as if it were a party. I love Dr. Sheikh, but her office staff seem like unkind people. She actually told me it was okay if I were a few minutes late. I've been turned away 4 times. I do have IBS which makes the challenge greater. She probably has lost nearly $1000 in income from the times I've been turned away.

I had an EEG done by these people. So far I have yet to speak to or see an actual doctor. I…read morereceived a call saying there was a problem with my EEG and I have been trying to get an explanation of what the problem is over the past few days. They had the nerve to call me this afternoon to tell me the doctor was going to call, then no call. I do not trust these people at all. The work ethic is horrible. You have to schedule appointments 3 months out if you can get a hold of someone.

Truly garbage ER experience. Vending machines don't work, they don't triage when you get there,…read morelong waits, they don't answer room nurse call buttons.

AWFUL hospital. AWFUL and RACIST. In the ER, a nurse was talking to my dad and told him to leave…read more Confused, my dad asked why and he said because he wasn't allowed (even though visiting hours ended in 2 hours). The nurse proceeded to get an interpreter and in front of my english-speaking dad says "can you tell him to get out because he clearly doesn't understand". RACIST. Then in the outpatient lobby, the admin wearing glasses told me that I needed to "fucking leave" because I didn't have a badge. This was my first interaction with her and she was rude, inconsiderate, and has terrible customer service. if you're Black or Latinx, GO TO ANOTHER HOSPITAL.