We bought 5 gallons of exterior paint but the color ended up not quite matching our house's…read moreoriginal color. Brought back the paint to see if they could help us alt it to match it better. (From lighter yellow to a darker yellow) The employee said he couldn't do anything with the color then grabbed our 5 gallon and pushed it to the back of the store, which made us think we could exchange it for something. Then he matched a brand new gallon of paint with the requested color. Not until we were asked whether we still wanted to keep the original 5 gallon of paint did we realize that they couldn't be returned or credited. As costumers, we should have asked whether it can be returned up front. But the "grabbing away without telling us the return policy" behavior was really confusing. We ended up buying the rest of the paint for our house project from a different retailer in town. Just for people's future reference, other stores at least offer to try to make your unsatisfied paint brighter or darker.

Drove down from my home in Santa Rosa (used to live in Petaluma) to get some paint chips/samples on…read morea Sunday. Had horrible experience with my local Benjamin Moore store, so was braced. WOW! The customer service here knocked my socks off! Met James, who was kind, professional, knowledgeable and extremely helpful! He was patient, answered my questions and made good suggestions. Although I live in Santa Rosa, I'll come to these guys with my projects! Their customer service is stellar!

We have been looking to match our home paint for the last couple of months due that Kelly-Moore…read morePaints went out of business. We went to a few paint stores to match it but had no luck. About a month ago we went to Sherwin Williams Paint store over on E Washington street and we got helped by Ben an amazing guy. Pretty cool guy and very knowledgeable and best of all he was able to match the paint! Very happy with his service. I definitely recommend him. The store has plenty of parking around. Until next time. Chao!

I went to the Sherwin-Williams store today to find a wall color to complement the tile I chose…read more The manager was extremely helpful and selected 5 different paint color samples. I was concerned that I wouldn't be able to match a Kelly-Moore paint used for the bathroom trim. He assured me it would be no problem as he had all the Kelly-Moore formulas to duplicate the existing paint. I really appreciated his assistance and answering my questions. Great customer service.

My husband and I have been shopping here for years. It is a decent size store and the layout makes…read moreit easy to find what you need. We have purchased wood, pavers, a shower door, and plants just to name a few. There is also a nice garden center with quality plants. We recently purchased a rose tree and plan to buy more fruit trees soon. The staff has always been nice and helpful. The store is inside a shopping center with sufficient parking.

Not a fan of writing one star reviews, but this one deserves it. I have been buying paint on and…read moreoff for several years from Friedman's and never had an issue. A few times the match was not perfect (Small amount of paint purchased), and they decided to match a new batch at no cost. Fast forward now to 2025 where I purchased a few gallons for painting inside and out. I brought samples and they looked to be okay in the lighted area, but I never know until I paint a wall and it completely dries to be honest. This time the match was quite off to the point where I'd either have to paint the entire house or quite simply just get a re match to something that's closer. I had used maybe an eighth of the gallon purchased for the first room, so not much waste at all. When I brought it back with photos showing how off it was, I was greeted with a wonderful individual who basically smirked and said "That's a bummer". A bummer indeed, but one would think they would do something at that point. Nope, he merely turned his back to me to work on a new batch of paint for another customer. I asked if he could replace the match that clearly did not work, he told me "Company rules dictate we don't take paint back". He proceeded to tell me that other customers were waiting and needed his attention and that I'll have to paint my entire house as he couldn't get close to the match. So spend hundreds of dollars to fix a terrible match in hopes they get it right this time...I just took my business elsewhere and will never recommend Friedman's again to anyone for paint purposes, just truly sad customer service and willing to stand by a product. Ended up going to another paint store (Larger chain paint store) that matched it much closer to the original and stated they will re match for free if there are any issues. Lesson learned.

It's a good paint store that sells everything you need for your painting project and they are a…read moredealer for festool. They are right next to the freeway, but they could seem a little tricky to get to them and get back on the freeway because of the way the streets are configured. Lots of staff on hand to give recommendations and advice with whatever you need. You will always see all the professional painters in the store buying their paint equipment, which is a good sign.

This is a professional's paint store, but they are patient and helpful with non-experts and…read morehomeowners. Skilled custom-mixers. They carry not only Benjamin Moore paints, but C2 and Farrow and Ball. They can "crossover" -- that is, mix custom colors from more expensive lines using Benjamin Moore paints, though my color consultant isn't keen on this. Lots of other stuff, and good advice. Contrary to the listing, the Mill Valley branch is not open on Sundays -- only the Corte Madera store.

Local paint and painting supply store with a great selection of products. Maybe a little more…read moreexpensive than your local big box but you get great personal service and know how.

My recent experience at Dunn Edwards was fantastic…read more My house was painted with Dunn Edwards paint 10 years ago. I needed some more paint but the label with the color was pretty tore up and you could not see the color. I took a picture of the label and they were not only able to tell me the color, but they produced a hand written 3" x 5" card with paint sample on the card from 10 years ago. I was helped by Jose and Sam and both gentlemen were very knowledgeable. They helped us pick out some brushes and educated us on a few painting tips. They load the paint in your car for you and the entire customer experience was very good. I highly recommend this company. Paint Quality - The paint on my house is 10 years old and is still in very good shape. When I applied the new paint to my house there was almost no color difference between the 10 year old paint and the new paint, I was extremely impressed.

We were struggling to match a stain color and an exterior paint color and Jonatan went out of his…read moreway to explain our options and help us get it right. We really appreciated his suggestions and help.

I've been a customer of this store for almost 5 years. I have always been very well attended…read more Today. 12/06 around 11:40 I was very badly attended by a stupid person without any respect for the questions we had. I think the owners and supervisors have to be more attentive to this part, polite and respectful service is the minimum with the customer! Please remove this Stupid from the front of your store.

Need a paint or wall paper for your DIY renovation projects' success this is the place !…read more They even have color consultant available at your service!! Consulted on a color scheme for an interior wall ...decided on a wall paper pattern instead!!

Excellent customer service especially from Jeff behind the counter!…read moreAmazing selection of items , at a reasonable cost.

Excellent recommendations for type paint to use on different surfaces. Courteous. I have been…read morecoming for three months while renovating a home and all good service.

I'm just going to drive to the Novato store the next time that I need Benjamin Moore paints…read more All of the young men who work here are ghetto horrible. I've been to this store a few times and I was very uncomfortable with the staff there. One employee in particular really tries to act creepy. He kept asking me over and over again whether or not he could carry my small paint can out to my car for me. I said, "No, thanks." And he kept staring at me saying "are you suuuure???" Ick.

I went in here a little clueless but with some basic directions from our contractor, and the staff…read morewere wonderful: friendly, helpful, and efficient! Highly recommend!

Androniki is amazing and super talented and very patient. She is a colorist and is absolutely…read moreamazing. She also really knows wallpaper. I came back to the store multiple times because of her this is such a value add. They also have really great wood paint stain. There's noone I found in the bay area that has the selection they have. They also have a really great selection of wallpaper. That's really unique and beautiful.

It's a bit pricy but such a beautiful nursery. I really appreciate how organized they are and how…read moreevery plant comes with a big placard with photo of the plant and explanation. I left with a few small succulents and pumice. But there's much to explore here.

Another superb experience at one of my favorite local nurseries. The 30% off sale began today and…read moreI did my annual shopping spree! Yes, local nurseries tend to have higher prices than big box stores but the difference buying local is vastly different. You are able to chat with the staff there who are all very well informed with plants. Additionally, there are varieties not available at the chain store. Shopping local is an experience - even just admiring the flowers, gardens & scenery is delightful. I couldn't be happier with my sensational new plants! Now, it's time to get digging