We had an amazing time, and the owners were incredibly helpful, offering great guidance on the best…read moreroutes to make the most of our experience! Would highly recommend to everyone!!

Absolutely terrible. The wheel of the utv my family was in broke maybe 30 minutes into the drive…read more We were stranded for over an hour waiting for someone to at least pick up the car or take us back to our cars. Once we made our way back the lady at the desk was rude and did not understand why someone may want a refund after that situation. it was a terrible version of what that experience should have been with not only the UTV breaking but how it was handled by the staff. Not only was it one UTV that was stranded but since there was a large group going so there were six other people with us. The behavior of the staff about the breaking and the family staying together was absolutely insane and should have happened.

Called Christmas Eve and was able to rent a Razor for Christmas Day. Great customer care even on…read moreChristmas Day. Highly recommended!!!

The guy is Nuts not trustworthy he says one thing and then changes his location to meet up with himread more

Loved the detailed maps of where to go and what type of scenery you'd experience! The vehicle was…read moreclean and comfy, we felt safe, and even saw a black bear on our route! We'd rent again if we return to the area.

It was easy to book, the customer service was really good. They have trials already typed out for…read moreyou on paper if you ask. This was the perfect way of seeing the Smoky mountains!

This was a BLAST!!!! We did the 90 minute guided off road excursion and had the time of our lives!…read moreGreat for adults and kids! The staff was super friendly! The view was amazing once we made it to the top! Breathtaking actually! We are so excited to do this again! Sidenote: Absolutely loved how easy it was to book online!

The ride was fun! We were suppose to start at 5. Didn't start until 6. A few things they can do…read moreto make things better : They do not provide goggles - they are for sale if you want to buy. They also don't provide a head cover to put under your helmet which is kind of gross. Have taken a lot of off road tours and goggles and head covers are always offered. Staff was friendly

Great ATV time. First time riding went as a walk in. All prices and fees are listed if you actually…read moreread the forms you sign. It is clearly listed that if you flip the atv you will be charged. Just went 2 of us on individual atvs. Our tour guide showed me how to operate the atv and constantly turned around to check on me. I made a joke about wanting to get a little muddy and he made that happen for me . You go around the track twice which is nice. Scenic view at one point but all in all worth it.

I rarely leave negative reviews, but I feel others should be aware of my experience…read more We reserved a UTV for myself and my two younger sons, while my 13-year-old rode an ATV. Before riding, I completed all required waivers and disclosures. I encourage anyone considering this activity to read every line carefully. What stood out to me afterward is that nowhere in the reservation process or waiver did it state that simply tipping an ATV results in an automatic $150 fee. The only notice we saw was a sign near the vehicle staging area--after we had already paid. I was initially hesitant about allowing my 13-year-old to ride independently because he has limited ATV experience. The trails aren't extreme, but they are technical enough that prior riding experience would be very beneficial. The only instruction we received before heading out covered the farm rules--ride sober, maintain distance between vehicles, and other basic operational rules. There was no instruction or guidance on how to actually operate or navigate the ATV, how to handle uneven terrain, or how to avoid situations that could cause it to tip. Interestingly, I was specifically warned by the manager to keep my UTV centered on the trail or it could tip. That same warning was not given to my son riding the ATV. Unfortunately, he drifted slightly onto the embankment, and the ATV slowly tipped onto its side. Thankfully, he wasn't injured at all--just embarrassed. It was a relatively minor incident, and had he known to lean his body weight into the embankment, it likely could have been avoided. My son was extremely upset because he immediately realized we had likely incurred the $150 flip fee. The tour guide reassured him by patting him on the back and saying, "Don't worry, this thing is fine." He explained to me that the mandatory $150 fee covered the oil change and filter replacement after an ATV tips onto its side and that the fee was not flexible, but thankfully the ATV itself appeared to be fine. Imagine my surprise when I later received not only the $150 flip fee but an additional $108.25 charge for handlebar replacement. The following day, I returned respectfully and simply asked to see a photo of the damage or the damaged handlebars themselves. I wasn't asking for an argument--I just wanted documentation supporting the additional charge. I was initially told I might be able to see the ATV. After the front manager stepped away to speak with the manager in the back, she returned and informed me that they could no longer show me photos or the damage because the ATV had already been sent to the mechanic. The timing of that response was difficult to ignore. My disappointment isn't that accidents happen or that businesses need to recover repair costs. I fully understand that equipment can be damaged and customers should be responsible when appropriate. My disappointment is with the lack of transparency. If an automatic flip fee exists, it should be clearly disclosed before payment. If additional damage charges are assessed, customers should be provided evidence of that damage when requested. The entire experience left me feeling that the process lacked transparency, and undermined my confidence in the fairness of the charges. I hope the business will consider making its policies more visible upfront and documenting any additional damage charges so future customers don't leave feeling the same way I did.

Doesn't make any sense. Rather drive my own vehicle. Scam alert! They even had a terrible attitude…read morewhen I asked them to justify the price. Can't do anything except drive on the road. Like a normal vehicle. Why bother?

Great experience working with this family owned business. Brandy went over and above to get us all…read morethe information we needed, and her son was great at keeping up the vehicles and telling us about each one so we could make the best decision on which to rent.

This is the best marina on Douglas Lake. The new owners have done so many renovations and the place…read morelooks amazing. The boat slips on Douglas lake are new, as well and so pretty. The campground has great camper spots and all the campers are so nice. I stayed in the cabins and they are also renovated with wonderful views of the lake. It is such a peaceful place away from the tourist traps of East Tennessee. OMG, did i mention they have boat rentals? We did kayaks one day and pontoon one day. It was fabulous and the staff were so eager to ensure we were taken care of. I would give it six stars if I could.

Best Marina around. Nathan is super helpful and the Marina gives great value. Great location great…read moreservice, and great value.

Fantastic experience from start to finish! The boat, tube, and Wave Runner were all first-rate, and…read morethe staff, Eric, Hayden and Ainsley, was outstanding. They were friendly, knowledgeable, and always willing to help, making the entire experience enjoyable and stress-free. We will absolutely rent from them again. PS, we are from Sevierville, not California. VPN added that location.

The three jet skis themselves were a lot of fun, and that's really the only reason I'm giving 2…read morestars instead of 1. Before our reservation, we called to ask about the security deposit and were told it would be $500 total for all three jet skis. When we arrived, we were told it was actually $500 per jet ski, meaning we had to come up with a $1,500 deposit. That should have been explained correctly over the phone. The pricing also felt misleading. We paid about $190 for the jet ski rentals, but by the time all the taxes and fees were added, it was around $100 more. Then, after the ride, we were charged $126 for gas. They claimed we used 8, 6, and 5 gallons between the three jet skis, even though the fuel gauges had only dropped about 2-3 notches. The gas charges seemed extremely high. Another frustrating part was the rental time. Our reservation was for 2:00 PM, but we didn't actually get on the water until around 2:40 PM because we had to wait through a safety video, paperwork, life jackets, and other delays. Despite that, we were still required to return the jet skis by 4:00 PM. If your rental starts at 2:00, you should actually be on the water close to that time--not lose 40 minutes to the check-in process. There were also a lot of large logs floating in the water, which made riding less enjoyable and required constantly watching out for obstacles. On top of that, some of the additional fees were excessive, including a $100 assistance fee if staff has to come help you on the water. Finally, while waiting for our jet skis to be inspected after returning, we overheard two employees talking about one of the rental boats. One said, "I think that's the one that's been having problems," and the other responded, "I think it needs a new propeller," while laughing. Whether they were joking or not, it wasn't something customers should hear before another family takes that boat out. It gave a very unprofessional impression. Overall, the jet skis were fun, but the inaccurate information about the deposit, excessive fees, expensive gas charges, lost rental time, and unprofessional behavior left a bad impression. I wouldn't rent here again unless these issues were addressed.