Went in to buy a gym bag. Not sure why all gym bags are like 20 feet high in the store--so you…read morecan't inspect or look at them. And of course, no customer service people around to help.

Went looking for fishing lures. Very limit selection. Not muck quality stuff. Small sporting goods…read morestore without much to offer

The employee (with premature, striking white hair) has a winning smile that is sincere. She was a…read morefab Greeter they day we came. Christopher and Brandon in shoes are most informed and helpful. TY guys! You will find quality products in REI. Thank you! PBH - former Head Pro/GM of Pebble Beach MCH - former Host/Floor Mgr. for Clint Eastwood

Holy moley they are pushy…read more Fist off, REI is far more expensive than they used to be. Even their house brand has pretty steep prices. I might have missed when they shifted into that market. I remember buying a workwear jacket from them 5 years ago for the same price as a standard pair of pants now. This particular location is pushy AF. I had to tell 80 employees that I don't need help, and one of them (in the shoe department) would literally not leave me alone. Do you need help? No. Okay well just to let you know... Thank you, I don't want help. Okay but just...darn tough has a warranty... Please...I don't want help or conversation. Okay but.... Until I literally said, "damn dude, leave me alone!" And had to walk away from him. Cannot take no for an answer. That's not being helpful, that's being a nuisance.

We did a curbside pick up order. We waited 25 minutes for our order…read more Another car pulled in at the same time as us. They got their order in under 10 minutes. We waited another 15-20 minutes for ours. Unacceptable.

The Target at Santa Fe was overall a good one on 2/17/2024…read more My daughters wanted to pick out a few clothes for some upcoming events they have for school. We came here at around 9AM. Not many folks were shopping at this time which was nice especially for parking. The fitting rooms were really nice. The lady working here was the only employee that assisted us. We scored a few cool pieces at affordable prices. Only the self-checkout was available. Pretty lame. Other than that, I'd go here again.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

Even though we didn't end up buying anything we had a great experience with the man working! he was…read morevery knowledgeable and kind and was helping everyone passing through, allowing time to answer each question!

The guy who works here is sooooo nice and friendly! The clothes are really nice quality! They have…read morebrands like Stance and other outdoorsy ones. I really loved so much in there! Definitely worth a check out if you're nearby!

The service by the woman with Lynn M on her nametag was awful. So rude to customers and I just…read moredon't understand why. I really try to give people the benefit of the doubt, who knows what is going on in their personal lives. This was beyond, please help her with some service training.

We love this store. Prices shown, yes it's a bit disorganized at times. It's Xmas season and ski…read moreseason. However the staff is patient and kind. Great selection on name brand items.

Best selection of ski gear in town with the friendliest and most knowledgeable staff.read more

Jeremiah at Alpine Sports was outstanding. He took the time to understand my skiing style and foot…read moreissues, explained every step of the fitting process, and made sure the boots felt perfect before I left. Would 100% recommend.

My daughters and I popped into this Famous Footwear on President's Day, 2024…read more While my girls found some styles that they liked, they didn't have the sizes available. That's the main reason we knocked a star off. It was mostly organized, but there were some shoes misplaced. We picked up a few pairs for my growing grade schoolers. Also, I was sold on the BOGO Adidas sock promo because they were thick and ankle-cut. Highly recommend that you join their "Famously You Rewards" program especially if you have a family. It's free. Members currently are offered "$5 reward cash for every 100 points" plus they get free shipping with no minimum purchase. It's located in a nice plaza in Santa Fe, NM with plenty of parking, but the spaces are tight.

the manager Evelyn was very rude. About a week or two ago I was sold two different shoes. the…read moreworker had grabbed the box for me and taken it to check out as I had a baby and couldn't carry it myself. They didn't check the box to make sure the pair matched. I had already worn the shoes as I went out of town and had no other shoes to wear. They were subtle differences, so from afar it was hard to tell. the big difference was that one shoes was lined and the other wasn't. I called earlier this week to inform them of this mistake. Whoever answered the phone told me I could be given a significant discount for BOTH pairs of shoes since I already worn them. The manager insinuated I wanted them for free when I clearly said I was offered a DISCOUNT FOR BOTH PAIRS. she said she'd give me $2 discount for these $140 shoes ($140 each pair). Not only did they not keep their word for their screw up, she charged me the difference for the lined shoes I originally wanted. I asked if they were going to sell the other pair I already wore and she said yes. So, be aware if you're going to purchase a pair of Doc Martens - Embury size 7 as one shoe has already been worn and she's trying to sell them again. I walked a significant amount in them so I don't think it's fair to pay full price for them. I wish I would've looked online for them because I am seeing they under $100 for the same pair on the Official Doc Martens website. I would never ask for a handout but considering their mistake and me expecting them not to sell a used pair of shoes at full price, I thought a discount was more than fair. $2 was insulting and she laughed in my face when she offered it. I used to love famous footwear but this experience completely ruined the store for me.