Thanks for the burnt up sandwich that tastes as bad as it looks. It even stinks - I could smell it even as I was reaching for it on my porch. Ordered delivery and waited an hour for this crispy, charred husk of a meal. As a cook in a high volume restaurant myself, who the hell would send this out? Unless you're straight up blind, you're 100% aware when you overcook something. If I burn something, I make a new one - EVEN IF WE'RE IN THE WEEDS WITH 30 TICKETS. Hell, I scrap food that isn't even half as charred as this one. Disgusting food made by a careless jerk. read more

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Their donuts here are great and coffee has a great taste to it. The staffs are nice and have great manners. read more

ZERO stars. This Dunkin is the absolute worst! The staff is ALWAYS rude as hell, I order my drink with EXTRA ice, they put none. When I asked for extra ice that they didn't put in my cup to begin with, they charged me. And to top it all off, there were chunks of floating things in my cup! Disgusting. I hope the health people show up there! Need a whole new crew and the owners should do better to fix all these issues. read more

Went in the drive they just to park behind the store so I could go inside. Get to the front door to see a "drive they only" sign, the only problem with this is the sign was hidden behind a bush from the drive thru. Went back around the store to get back in line but too many cars in line already so I left. read more

If I had to compare this doughnut shop to another particular doughnut shop just down the street, it'd get 5 stars all the way. And this place gets brownie points for putting me just inches away from baseball nut and mint chocolate chip. The best time to show up is early mornings of course. The doughnuts are lined up, fresh, and so tempting. I'd take a box of 12 for myself if I could make room for it in my stomach. This DD is the best stocked I'd seen of the 30+ DD I'd been in my lifetime as well. While I drooled over the little sirens trying to take me away from the task at hand, I purchased the real reason for coming to DD-the coffee. I love their brewed coffee better than most competitors and when doing blind taste tests with overnight guests, it always becomes a new favorite for them as well. It's cheaper here than at the store and accompany their amazing fluffy pastries so well. I'm salivating just thinking about it again but alas, the allergies keep me away. read more

3 stars for Ok. Great mix of both franchises. Too bad I just ate breakfast at the hotel. I hate I left my freebie receipts back home. I did have my remaining coupon for a $1.99 medium hot or latte coffee. So that was good. The lite butter pecan with whip and sugar wasn't as good as I know it to be back home. More strong than sweet for original blend. I got my favorite maple frosted donut and it s always good. One O. was quick with my order. I didn't really finish my drink and there wasn't sugar left at the bottom of the cup like it usually is so I know my drink was flavorless. read more

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Alright so I literally come to this Dunkin' EVERY day. They are always rude. Literally ALWAYS. Its close to my house though and I usually only get a drink so I deal with it. Sometimes my tea is sour.. probably because they're making it with hot water. But I deal because I understand it's a minimum wage place and you can't expect better from that. Now It's to the point I will never spend my money here again. Today took the cake. I pulled up to get my regular half sweet half unsweet tea with light ice which always comes with 4 maybe 5 cubes of ice unnecessarily light. But today I also ordered an egg and cheese croissant. My sandwich was burnt with a nasty burnt taste to it. I called and spoke to the manager Ashley who RUDELY told me I would have to come back and bring her the sandwich to get a refund. I wouldn't have had a problem doing that on my lunch break if she wasn't so nasty on the phone. I used to be a manager for Dunkin so I know that customer service is MOST important. I WILL be reporting this to corporate and I will not return! This is the last time this location will get my business. I DO NOT RECCOMMEND. Ashley, you seriously need work on your people skills SIS. For record my order number was 374. I gave her that and she still refused to give me a refund. Don't worry, I'll get my money back another way for sure. read more

Dunkin' - Donuts Near Me - Augusta, Georgia

This isn't the first time I've gone late night to this location and recieved what is obviously hot brewed coffee poured over ice when I've ordered iced coffee. If you don't have any left,tell the customer.I would have gladly paid extra to order an iced latte. Instead I got weak,bitter,watered down swill with only a few ice chips floating around in it. *edit* I got a message from a fellow Yelper suggesting I order cold brew,saying Iced coffee is hot coffee poured over ice,this is not the way Dunkin' makes it.The proper build is double strength brewed coffee,then chilled and served over ice;what I recieved at this location was not correct and was actually an employee's attempt to pass off the wrong drink because they,or an earlier employee,failed to brew more.*** read more

Staff are very unprofessional and awkward to do business with. They all crowd around the register giggling, cussing, sitting on counters... I feel more like I've walked into someone's house party than a coffee shop. Numerous times I've driven up to the speaker and the first words they say are "Yes?" ... read more

Order is right maybe 20% of the time, awful wait times. Multiple times I've been told to pull forward to wait for my order and was completely forgotten about. People in here are clueless. Also an abundance of junkies standing around the drive through at all hours of the day if that's your thing. read more

Fast, Courteous, and oh so delicious. Must say, only thing missing from this ice cream, sherbet, latte, frappe, donut, sandwich, ice cream cake having establishment is Green Tea Ice cream. Place was clean. So many sinfully good delights behind their doors read more

Dunkin' - Donuts Near Me - Augusta, Georgia

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If I could put 0 stars I would . Every time I go here they either mess my order up or my HOT coffee is cold . It makes no sense that 10 people are working behind the counter and have the ability to mess up orders. Please avoid this place ! read more

Ice cream and doughnuts, a girls best friend! I've tried both and their ice cream hits the spot! I normally get their original jamocha or jamocha almond fudge, occasionally their chocolate chip cookie dough and was never disappointed. I even bought 2 of their ice cream pints because ya girl couldn't help it! Their doughnuts on the other hand are okay, my doughnut tasted like it had been sitting for a while so I opt for Krispy Kreme instead now! Friendly staff and always got what I needed. read more

Dunkin' - Jamocha almond fudge! - Donuts Near Me - Augusta, Georgia

Good but offers no military discounts. They are quick, clean and to the point when serving the customer. Prefer here due to tiny space at Coldstone. Very spacious here. read more

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Awesome breakfast food and doughnuts! Excellent coffee that's not strong like starbucks.

Great food and service smiling faces and a clean store what more can you ask for.

The WORST Dunkin' store I have visited so far. Rude staff, indifferent, no pride in serving customers whatsoever. I am a travel nurse and stay at the hotel right next to it, so it is convenient to stop by on my way back from work for a bagel or a sandwich. A few weeks back I got a burned (had to peel the black off in order to be able to eat), but I didn't open the bag until I was comfortable in bed after a long shift at work, so I didn't run back with it immediately. It's just a bagel, in the end. So I brought it up today while paying for my breakfast. The manager Susan didn't even get to the window, looked at me through the distance and asked one of the employees if I was getting a bagel today, and since I wasn't, she just made a gesture to her employees to ignore me. I wasn't expected any big gesture, but simple 'sorry,' a small coffee, a new bagel. Something?! Neither staff nor manager acknowledged my bad experience a few weeks back. The most unprofessional, an embarrassment to the the Dunkin' manager, SUSAN, ever. I will never spend another dollar here and take my business to Starbucks across the street. read more

Great place service is always so nice. Drive thru is so slow and blocks the road bc they don't take orders fast enough. Makes lots of people leave. read more

Dunkin donuts!!! I have been to this one many times in the last couple years. The service is always quick. The staff has always been attentive. The coffee is consistently AWESOME. Donuts have always been fresh. They also have a Baskin Robbins in the same location - never Had it since I was there for the coffee. My wife likes Starbucks, this Dunkin Donuts has one as a next door neighbor. We are both happy- I get good coffee at Dunkin and she gets whatever it is that Starbucks sells. read more

The service here is awesome. I'm really clumsy and have dumped my in my floorboard in two occasions and they have replaced it at no cost. Everyone is friendly and my French Vanilla Iced Latte is always great. My girlfriend and I roll through the drive through at least once a day! read more

Stopped here because I was driving and needed a pick me up. Got a large latte light with hazelnut. First I waited a long time for someone to help me. Second, the guy charged me too much because he charged me for an iced coffee. I got a hot coffee. Third, I don't taste hazelnut. Not impressed. America might run on Dunkin but I don't. That gets you one star, especially when a Starbucks is right next door! read more

My coffee was made wrong, so I nicely asked for it to be made again. It was the exact same after it was made again, and I buy this drink multiple times a week so I know how it is supposed to be and taste. I didn't want to be a problem so i just drove off and threw it away and went to starbucks across the street. read more

Charged me for 3 smoothies, when i ordered just one. But that's not even the bad part. My smoothie wasn't even cold. It's luke warm and also watery. Won't order a smoothie from here again. read more

Never had an issue here. First time ordering breakfast sandwich. Good sausage egg and cheese.

Stopped by for a cup of coffee and a brief study sesh. Fairly busy when I came in on Sunday morning. Plenty of places to sit and study tho.

Went by there yesterday morning. Ordered an unsweet tea drove 10 miles to work and noticed it was sweet. Called spoke with Marilyn she said comeback by tomorrow morning and she would give me another one. Five minutes later I received a phone call from a man who said make sure to bring the tea back the next day too so he could make sure it was sweet tea! I explained to him it would be hard to bring it the next day. He said well then you don't get another one. Very rudely!! read more

The parking situation and the way the drive thru line blocks traffic is extremely frustrating and has turned me and countless others away numerous times. However, they do have the coconut donut, which I do love. I just wish it wouldn't take so long to buy it. read more

Terrible customer service. My cousin and I went up there to get the family cappuccino blasts. We had 4 drinks and the lady who took the order repeated it back to us at the drive thru and at window, but we saw on the receipt there were only 3 drinks so we told the "manager" we ordered 4 so we paid for the other one and everything was fine... until they brought the drinks. No toppings on 2 of them, no drink carrier, and the last drink had extra mocha drizzle when it was supposed to be an original cappuccino blast with one pump mocha, cinnamon, and whip on top. Did not ask for any mocha drizzle. So when we said that wasn't what we asked for this boy (I know him personally because we went to the same high school) had the WORST attitude! He said to me cousin "I didn't make or order your drink. I just got here" but he showed us he made it. then he just took off the whip cream and added cinnamon but left the mocha drizzle so we told him we don't want the drizzle. He then said "so you really want me to remake it?!" Um.. yes. Anyway after we got the drink we asked to speak to a manager and the lady at the window said "I am the manager" so we told her about the rude guy (keep in mind she was standing there the whole time) she laughed and said "I'll handle it." I will not be going back here again. WORST CUSTOMER SERVICE EVER! read more

The guy that manages this location (the one by the I-20) is quite likely the rudest man on the planet. I try to be patient when he's ugly about reward coupons. I try to understand cultural differences when he is curt and unsmiling. Today I sat in the empty drive thru for a couple of minutes waiting for a response. I said "hello" three times. Dead silence. Since all I ever want is a cup of coffee, and since no one else was there, I drove around to the window. Get this: the guy wouldn't take my order. Said ,"You are wrong, mum. The speaker works. I don't take orders at the window. Drive back around." Um. No. Won't be back. Tried to communicate this via the app under the "tell us about your visit" tab but without a receipt number, you can't access the the survey. Big glitch when you can't get a receipt because the manager won't sell you a cuppa joe directly from the window when the speaker doesn't work. So here's, to you Yelp, for letting me tell my community to avoid this Dunkin (unless you just LIKE being treated like an inconvenience) and visit any of the others instead. * Went to Walton Way location moments later. Sweet young lady at the window says the same guy owns all local DD. Told her to ask him to check these reviews. I hope he does. read more

Dry, stale, kind of nasty. Not what I expected of Dunkin Donuts. I'm in town on business and thought it would be a good idea to take Dunkin Donuts to my colleagues for our meeting, but these were kind of gross. Not my idea of good donuts at all. read more

I continuously have sub-par experience at this Dunkin Donuts..... yet I continue to go and get disappointed. I order a fairly simple drink....same one every time. I feel that they are skimping as much as they can. If I order my drink from the peach orchard Dunkin Donuts its correct every time. I think this is a sign....Although Washington Road is close to my house and I could enjoy my drink on my drive into work.... I may have to wait until I get close to work and order my drink from Peach Orchard Dunkin Donuts. read more