Avoid this place and buy local owned !!! Dunkin donuts is well know for their poor quality and the customer service is no better. The ice coffee is extremely watered down and they use too many artificial ingredients in all their food. The only thing they're interested in is your money, they don't care about customer retention or customer satisfaction at all. There are a ton of great coffee shops in this area. Please avoid this Dunkin' Donuts location. Spend your money somewhere where it's appreciated. read more

I was planning on giving 5 star this morning because the evening staff is really awesome but the morning staff makes you wait I was in the drive-through and the line was very long so I told the lady at the drive-through who was sitting in a chair outside taking orders that I wanted to send my order inside because I was in a hurry to get to work. She said I'm going to have to cancel the order and you will have to re-order inside. So then I parked my car and noticed she was gone. I went inside and I saw her walking back outside. And then what a coincidence that nobody was taking my order and there were people there that could have been some were sitting on the ground others were disappearing, so I don't know where and I was told that it was short staffed. I think that they were told in the inside to make me way longer. I don't like that I won't be back here again and I love Dunkin not this Dunkin. read more

Customer service is terrible. Girl at the window was so rude, every Dunkin' I've gone to up in Mass and here in Florida has always accommodated my dog getting a pup cup, he's 140lbs so I always say I'll pay for it. This dunkin out right refused to give me more than one of the tiny espresso cups which they were already charging $1 a cup for and then after back and forth the girl said "fine you can have 2 but you're paying for both" like I'm aware I'll pay for as I established multiple times but 2 tiny cups isn't gonna cut it and I went to Starbucks they gave me a massive cup and didn't charge me anything. read more

Dunkin' - Dog loving his Starbucks whip cream!!! - Donuts Near Me - Bonita Springs, Florida

I pulled in and parked at the last space before drive thru, went inside and immediately ordered. It took 9 minutes to get my 2 sandwich wraps while they processed 9 or 10 drive thru orders. When I finally got mine the eggs were cold. read more

This Dunkin Donuts is close by my work, which is why I'm stopping at this one the most. I haven't had any major issues but have heard from co-workers the mess ups that have happened. (Wrong Order, Incorrect Coffee was made, Attitude of the workers) I go through the drive thru mostly so my interaction isn't too much. I am sad that this location only carries 3 muffins, so I stick with the Blueberry. read more

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Would not recommend this Dunkin'. Terrible customer service in the drive through. Maybe going inside is better.

Oh my! It turns out I am not the only customer who has been treated with ineptness and the most extreme case of rude I have ever encountered from any retail establishment. Not only did they get my order wrong twice, they blamed me each time with undeserved attitude. When I asked to speak to the manager, I was told she was in a meeting, which I highly doubt. It appears this location is ran by disgruntled young adults who need immense training. I will never go to another Dunkin after this experience. Please know I filed a complaint with HQ as who ever owns this franchise is failing the brand. read more

Luke warm coffee. Charged me $12.22 for an extra large coffee, I noticed later when I was pinged with a notification on my phone miles away. Just not worth it anymore. I try to give this business a chance but each time it seems I leave thinking they just don't care. read more

This location is deserving of the low customer satisfaction ratings that they have. It starts at the top, the poor attitude of the store supervisors. I just left the location a few minutes ago and will make sure to never go back, and that is too bad because it is less than 1/2 mile from where I am staying in Bonita Springs, Florida. I ordered a large green iced tea with No Ice. Simple enough and I mainly order this because I don't like my drink too cold/frozen and I get the amount of tea I am paying for, not less due to a full cup of ice. As I was paying at the drive-thru window the employee handed me the large green iced tea, and it was slightly more than 3/4 full. I asked the employee to please fill it to the top and she said they were not allowed to, because I had ordered No Ice. I was puzzled by this and asked for the supervisor. The supervisor came to the window and I asked for an explanation and the supervisor attempted to tell me that it was she that tells her employees to not fill drinks to the top when customers ask for No Ice. She then tried to tell me that "Ice was part of the recipe" and that by taking a part of the recipe out, such as the ice, it would change the overall process and result. I then responded to her poor response that "the tea is made with tea bags" and that there isn't any more to that, and that ICE shouldn't have anything to do with the making of the tea! So, my decision is that I will avoid this location and probably other Dunkin Donuts in the future. After I left, I drove 1/2 mile on the US 41 to the Starbucks and paid more, but had no hassle from the staff when I asked for a green iced tea with "NO ICE". I believe that the problem is that corporate Dunkin Donuts does not enforce customer service standards down to the independently owned franchises. Hence the poor attitudes of management, resulting in terrible customer experiences and poor reviews. read more

Thanks for filling the iced coffee with so much ice the straw caused the ice to split through and spilled everywhere in the car and floor - won't be coming back here since apparently you need a glacier of ice in your iced coffee. read more

STALE DONUTS everything about this location is as awkward as can be. They do comply with CDC guidelines which is a good thing. It's clean. But I don't vibe with the ambiance. It reminds me of an outdated firehall. read more

Dunkin' - a hand holding a half eaten donut - Donuts Near Me - Bonita Springs, Florida

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Gave me sour milk in my coffee. Paid $5 for a completely wrong order and sour milk. Got home and noticed and wasted my money. read more

Dunkin' - a drink in a plastic cup with a straw - Donuts Near Me - Bonita Springs, Florida

This parking lot is completely dangerous and hazardous. Drive at your own risk! Cars lined up all the way down the road , parking lot not maintained. I would steer clear of this accident prone place. read more

This Dunks needs a serious update. I intended to plug in and work on my laptop while enjoying a coffee and plant-based sandwich (which were fine at least) but nooooooo....the ONE did I say ONE electrical outlet in the ENTIRE PLACE was already claimed. And it was inconveniently by the door so no hope of snagging the second one in the set. Smh read more

Zerooooo stars. Refused to make my drink with almond milk and said it's against policy. Always get this drink at this location with almond milk and when I told her that she started being extremely rude. read more

If I could give 0 stars to this dunkin' location, I would without a doubt. Went to this dunkin' after a long morning of furniture shopping & all I wanted was a caramel swirl iced coffee. I went through the drive thru to find out that they have no caramel... what?? you have NO caramel? doesn't the manager order more caramel considering it is a very popular flavor? (hence this is 1:30 pm). whatever, so I ordered a hazelnut iced coffee & an iced coffee light & sweet with cream for my sister. I get to the window, the guy doesn't say "hi" or the price. he handed me my hazelnut iced coffee with coffee dripping on the side of the cup, doesn't even say "sorry." I drive away only to find out that the coffee with cream and sugar has NO SUGAR. I called the store to speak to the manager around 2 pm, and no manager is available. absolutely horrible, i wont be back. read more

Bought donuts today...the Sunday of Memorial weekend. Excited for a FRESH yummy donut. But no...These donuts were so incredibly STALE! Really? You couldn't bake fresh donuts on a Sunday? Wished I would have asked when they were baked...would not have wasted my money on day old bakery. VERY DISAPPOINTED!!!! Been here many times and have never had such dry donuts. read more

Probably the friendliest, prompt and accurate fast food restaurant I have been to. Always upbeat, kind and order is always spot on!

Terrible service. They were in too much of a hurry that they were not listening and could have cared less. There were only 2 cars in the entire parking lot. Hard to justify this visit especially since they got my coffee wrong. I asked for coffee with cream, and they screwed that up!!!! Pretty sad. read more

I got up to the window and I asked if I could just add a small black hot coffee and she said no do you see how long my line is with a terrible attitude. It was the Hispanic lady with blonde hair and those two little kid braids in the front of her face , still got my coffeeeeeee. It took her 10 secs to make. read more

Sorry to say this was my last trip to this location (right in my backyard). Too many missed opportunities and a severely undertrained staff. I order a large iced coffee a few times a week in the afternoon, I order it exactly the same way each time (and each time it comes out different depending on who makes it) when I use the drive thru and it is wrong, it is an inconvenience to have to go back through! Some were made with flavored syrup while others with a flavor shot? Today, simply asked about ground coffee (for purchase) while ordering a hot coffee, after 2 employees, nobody could answer my simple question of "What type of grind is your coffee? I.e. medium, coarse, etc.) I understand that sometimes you get a bad experience, so I have tried again (and again) just no longer impressed with a lack of concern from anybody inside of the store. Thanks. read more

I always come to this dunkin and would always get the best service ! Recently that has been declining :( Today on Halloween the lady with the butterfly costume was extremely rude and just going back and forth with me for no reason. Avoid this dunkin if your wanting to start your morning of on a good note . She definitely ruined mine by the outrages attitude she had towards me. I will no longer go to this dunkin :( One person can ruin it all and I don't want a person to ruin my morning again!! I hope Dunkin's management takes care of this because this has been going on lately! read more

I was so excited to see a Dunkin close to my new home, but I was not impressed. I'm not sure why an "Iced Chai Tea Latte" is impossible to understand, but the cashier seemed totally confused. I felt bad for her, so I was very nice at the window, but she was rude in return. If you're going to hire high schoolers, at least teach them manners. And how to make a chai tea latte. The drink had okay flavor, just super watery. read more

As it's one of the coldest days this year in Southwest Florida, naturally I stopped to pick up my favorite Vanilla Chai Tea for my co-worker and I. Must to my dismay upon opening the tops of both LARGE tea's, I found they were both BARELY half full. Quite the disappointment as I basically paid for two and only received ONE. Very disappointed to say the least. What a rip off. read more

We have been hoping it gets better for 5 years. We keep giving them a try and are always disappointed. Too bad. They could do a much better business. Guess the franchise owner is fine with serving bad product and making the money he does. read more

Cashier very distracted, we had to get her attention 3 times while placing our order. Place is dirty. Donuts are small. read more

Dunkin' - Donuts Near Me - Bonita Springs, Florida

I have been here three times in the last six months. Every time I go , I swear I won't go back. The first time I ordered six donuts and a sandwich We stood around for about 15 minutes and no one was making my sandwich. When I inquired about it , the girl at the register asked me for my receipt. Seriously? We were the only people in there. I told her to look in the trash where she put it and she looked at me like I was crazy. Meanwhile , the women who was manager in duty kept telling me I needed a receipt. For a donut. After more discussion, she finally made my sandwich. I wasn't planning to go back but my son really wanted donuts after a Baskeball game so I went back . They had literally 3 kinds of donuts left . Ugh. We walked out. Today, my so got a concussion and wanted a donut after the hospital. Dublin is on my way home close to my house so I begrudgingly went back. Still a lousy selection and not one of the donuts he really wanted which the cashier could not identify. He picked out a sprinkled donut that was green and pink and a chocolate donut. We were chatting so didn't pay attention. Got in the car and it was two totally different donuts. He ate them because well, I wasn't going back. These people are morons with terrible customer service. Never again. read more

Terrible customer service. The manager is not friendly and talks down to you. Better off driving to the Naples Dunkin' where they know how to treat customers read more

Terrible customer service. Rude employees, and the food isn't all that great. Ordered donut fries because they were on the menu then was told they were no longer available and that the sign would be changed when they got the new one (in a very rude way) How hard is it to even place a note on the sign saying no longer available. read more

This place is the worst Dunkin' Donuts I've ever been to. The food and drinks given to us were terrible and everything was done extremely unprofessionally. All the sandwiches were cold and I'm not sure what they put inside the drinks but they were all atrocious. read more

Great people, great attitude despite all the inept people they are forced to deal with every day that can't even order coffee properly. Simply repeating your order is not sufficient. They're forced to verify all the things that you did not order. I look forward to when God fixes the world and we all get to actually enjoy every day and every moment with others. There is also a temporary solution, you could have a screen with a photo of exactly what they are ordering as they order... read more

This Dunkin is quite large. Seating for 30 inside and more outside. My order of coffee and muffin was exactly right. My family had a variety: donuts were fresh, wake up wrap was fine but had been there, sausage egg and cheese croissant was good. Staff was helpful and friendly. Outside sitting area needed cleaning. Place was crowded in and out. read more

We had to return both of our orders 3x's to get what we wanted. They were out of all glazed donuts. We will be avoiding this Dunkin' Donuts for a long time. The donuts were stale and the coffee, which was supposed to be plain black, was black but French Vanilla flavored. I told her this and she took my cup said "I thought you said you wanted black" and went over and pumped French vanilla cream into my coffee cup. They were dazed and confused and continued to mess up our order it took another girl to come to rescue to correct the coffee and donut order. We drove away extremely unhappy with stale donuts. read more

It's not that there are so many people who want to get a coffee and donut here, it's that they are so slow in serving. But it has given me plenty of time to stand in line and write this review. Seems to be no real sense of urgency on the part of the staff here. read more

"Was" a frequent customer until today when I came through the drive through and ordered a small sweet tea with my meal. I drove away and when I took my first huge drink I found out it was a coffee drink and I almost spit it up. I came back through the drive through and told them their mistake and they offered no apology and where very confused. So they gave me my new "sweet tea" and I drove away again thinking that there's no way could it be a mistake for a second time. Mind you I am on a time schedule to get to work. Well of course it was Now unsweet tea so I pulled up to the building and went inside and told them it was wrong again and the manager rudely snatched my tea from me put a couple pumps of sweetener in it and gave it back to me without a word. You have lost a very frequent customer. Also just so everyone knows all of these Dunkin' Donuts in the Naples and Bonita are owned by one family. And with all the bad reviews they seem to get apparently they don't read yelp or even care what their customers are saying. read more

They were out of what we wanted, and what they did have was super stale. Waste of a morning out with the kids. Judging from the other reviews, DD should take this place's franchise away if they don't shape up. read more

They ALWAYS have the same employee at the drive through in the morning, a blonde Latin girl (Yaidelin is the employee's name on the receipt) and she is always rude. Sometimes she gets my order wrong and she gives me an attitude when I let her know is wrong. I don't mind the order being wrong, I mind the rudeness, as if it was my fault the order was wrong LOL. She never says anything, not even "you're welcome" when I say Thank you. Unfortunately, they are the only "full service" Dunkin Donuts in Bonita Springs (other ones are inside gas stations), so I've stopped going to this location. I wish Dunkin Donuts would built another full store in Bonita Springs so I didn't have to deal with her. read more

Staff talks horrible about the customers while the drive through window person named Daniel still has his finger on the button. They are always extremely slow when getting your food or drinks out and impatient when trying to serve you. I've gone a couple of times and I am never satisfied with the way they make my drink, some people make it one way and some make it another way. They seriously need to all go back to grade school and relearn how to make drinks. I'll never go back there. read more