Stopped by after work and decided to try a scoop of ice cream. As I pulled up to the window, I literally saw the scoop fall flat onto the bare counter. The employee denied it even happened, but I watched the whole thing. He insisted he'd make another one, but instead just placed the same cone into another cone and handed it back. I tossed it right in front of him and drove off. This isn't the first time I've seen questionable practices here. On a previous visit, I watched them hand off food that had clearly been prepared for someone else directly to another customer. After everything we've been through with Covid, you'd think people would be more careful, but apparently not. I won't be coming back twice is enough to see a pattern of shady behavior. read more

Donuts weren't fresh at all and the drinks weren't made how they were supposed to be, dunkin is going to

This is now my local DD since I moved to the area and I have no complaints. My ordinary always correct and ready when I walk in once I place my online order. Coffee is good, service is really good and the dining area is clean and neat. read more

I have given this Dunkin donuts the benefit of the doubt too many times. As of today I will no longer be a customer. I went there yesterday and they were out of munchkins okay no problem I went down to the dunkin' donuts in mitchellville plaza they and had plenty. Today I visited the Dunkin donuts on Hall station road again and again they were out of a different type of classic donuts. It was 1:30 p.m. in the afternoon the excuse was they've been open since 5:00 a.m. really? So what are you going to do for the rest of the day if you out of so many different types of donuts ? This place never have what you need which means the inventory is low. It's the waste of time and the waste of gas. I recommend that if you want fresh donuts go to the dunkin' donuts in Mitchell plaza. Shut this place since they don't want to restock their inventory read more

Dunkin' - A picture of the Dunkin donut bag, I crossed out the d and added an s . To show that they are sinking fast - Coffee & Tea Near Me - Bowie, Maryland

Service & Hygiene need to be better! I have been going to this location since it opened without any complaints....until today. Not only was I just handed my sundae (which now seems smaller) without a bag for the first time, then the worker at the drive thru then proceeded to hand me the spoon while touching the bowl part with his fingers (demonstrated in pic below). I promptly threw that spoon in the trash and won't be returning...I'll go to the one a little further down central avenue read more

Dunkin' - 3 scoop sundae - Coffee & Tea Near Me - Bowie, Maryland

See all

The drink I ordered had clumps of powder in it. The staff was also rude. The place is also filthy..there's sticky puddles on the counter, self serving station, and floor. read more

Customer service: 1/5 Breakfast:4/5 Coffee:3/5 (hit or miss) Donuts: it's donuts idk lol I go here almost every day at times. Every time I come back the service is either very bad or they have attitudes. Also don't bother asking questions. They get mad at that. My advice, know what you want when you come. Other than that it's not that bad. read more

I have used this restaurant (or whatever it is) many times and have usually enjoyed both the food and service. The ice tea, milkshakes, smoothies and other beverages are top notch. The bagels are okay but not necessarily fresh. The donuts are very good. The service has always been quick and courteous. I recommend this place. I have never tried the coffee though as I brew my own at home. read more

Aside from the food and ice cream being great per usual, I don't like when people are put in positions they don't qualify for at all. This Dunkin is shared with a Baskin Robbins. I get the same 2 orders on & off. Either a Cinnamon Raisin bagel bacon, egg, & cheese with hash browns or a mango banana smoothie from the Baskin Robbins side. This is my second time having the same problem with the cashiers. First time , my total was $10.37 . I handed the woman a $20.00 bill and $0.37 . If I have large bills I always use this method to prevent getting coins back. I wanted all bills back. She gave me $5.00 back and some coins. I didn't bother to count the coins because I knew regardless it was wrong. I explained to her how much I should've got back 3 times and she finally gave me all bills. Second incident was today . I ordered a mango banana smoothie and my total was $6.35. I gave the woman a debit card and $0.35 . All cashiers know if you are given two forms of payment. You deposit the cash/coins FIRST and THEN you charge the card. The woman ran my card and gave me the coins back. I was heated because why would you blatantly ignore my $0.35 ? I asked her why would she do that and she responded and said "there's money on the card". Unbelievable....Money is money. That $0.35 was given to you for A REASON. You don't just grow a brain and decide to do what you want with someones money. What if all I had in my bank account was $6.00 and that's why I gave you $0.35 in change ? Now my bank account is overdrawn etc. That is wrong to do on so many levels. Idk if I can trust this location. Just please pay attention to your bill and your payment when coming to this location Dunkin/Baskin Robbins. read more

Dunkin' - Mango Banana smoothie - Coffee & Tea Near Me - Bowie, Maryland

Put a moble order in , went to drive thru reveived my order. Got home my order was supposed to be a toasted sourdough egg bacon and cheese. The bread was not toasted. I don't know what's going on in there but they're getting lazy. I will have to check my order going forward. read more

customer service zero stars went in to pick up an order 2 weeks ago and even though i showed my phone and see the bag with the name on it , the lady couldnt figure it out ,and walked away !! yesterday i went to pu an order and waited 10 minutes before going in . theres like 6-7 people behind the counter and laughing & talking among themselves, asked for my order and it had not been started . showed my phone and the kid is clueless and tells me " he just got there ." i waited another 10 minutes as he moved at the pass of a turtle . no apology, no words , just hands me the bag without saying a word . ill never come back here again . read more

I feel like I've reviewed this location before, hmmm.... I don't know. Anywho, I've been coming here since they opened. My go-to item on the menu is the banana split with strawberry cheesecake ice cream, yummy! I've never had any issues. Great customer service (friendly, prompt, and my order is always correct). The one down by Watkins isn't as friendly IMO so I drive the extra five minutes. I'm all about giving the money to those who work for it. This location definitely seems to take more pride in their business. Note - I've never been inside only drive-thru and they always get it right, including napkins and utensils. read more

This DD is brand new and is in between my credit union and the bowie library on Central Ave. It may be the largest DD I've been to and yes it has a drive through. I had the chicken apple sausage muffin that was surprisingly good. I definitely recommend it! read more

This DD doesn't have donuts in the afternoon !! WTH you come for a donut and SORRY were are out! Do they make the donuts or have them brought in? This isn't the first in counter with them not having donuts ... read more

Stopped by at 5:15 pm with my kid for ice cream. The sign said open but the door was locked. The worker wouldn't even look my way when I knocked. read more

The family that runs this DD and I are legit friends now. I live right down the street and so for the past year my husband and I have come here for coffee and a sammy every other weekend or so. They even recognize us in the drive-thru. I came without my husband once and they were perplexed, and now it's a joke based on if I order one or two breakfast sandwiches. The sweet girl who does morning drive-thru even told me she liked my hair cut. They are always so sweet but they do NOT quit with the hustle - ex: 'Are you SURE you don't want hash browns for .99 cents?' - but I understand that they are trying to turn a profit on their franchise. I appreciate the service most of all because Dunkin food and drinks are so regulated that it all taste the same to me. read more

Convenient place to stop by after visiting the lovely South Bowie library. The treats, like all Dunkin' franchises are extremely sweet, the service typically unsmiling--more so if like myself and my children order smaller portions (like 1 donut per person) and request hot tea (made from teabag.) I understand... read more

I don't love Dunkin Donuts. I think it is one of those overrated, hallmark establishments in American culture. Sometimes I'm craving a donut and I don't feel like driving to Krispy Kreme so I pop into a DD and grab a strawberry frosted one (my favorite one here) and I still feel unfulfilled. I'd equate it to when you wish you could travel to the Caribbean, but you settle for Ocean City because it's closer, cheaper, and there's saltwater. You can still take Instagram-worthy photos in your cute bikini on the sand, but it is still definitely not a Caribbean island. I appreciate that DD started offering almond milk as a non-dairy alternative way before Starbucks did, but their coffee drinks are still way too sweet. Anyway, I was waiting for the South Bowie library to open because I didn't realize they had different hours every day. I needed to check some emails and I realized that this DD has wifi. I actually dreaded coming in here because I would have to buy something in order to sit here. As another reviewer mentioned, this DD is larger inside than I imagined it would be. It was very clean and the menus were presented on large TV monitors. Impressive, I guess. I walk in and the young lady behind the counter delivered Chick-fil-a levels of customer service. "HI! WELCOME TO DUNKIN DONUTS! HOW ARE YOU DOING TODAY? WHAT CAN I GET FOR YOU?" I mean, the 4-stars are for the customer service alone, because the menu offerings were still sub-par. I docked off a star because the wifi got spotty after awhile and that would never happen in Starbucks *pretentious accent*. All in all, if you want the best of a mediocre franchise, come to this DD. read more

Went to get ice cream for my family after Sunday dinner. The man taking my order proceeds to list 10 or 15 flavors that he didn't have available, vanilla, chocolate, strawberry, butter pecan, cookies n' cream, cookie dough, and several other flavors. If an ice cream shop is out of ice cream put up a sign. Who runs out of vanilla? read more

Going to get ice cream on a Friday with your sister is a happy event. Discounts on the 31st ($1.50 scoops at Baskin-Robbins) are also cause for happiness. So, I entered this location in a particularly good mood. The lady who took my order was rough, fussy, and seemed unduly aggressive when pointing out that my hot fudge would cost $.50 extra. I had to tell her twice that I was treating my sister so, no, I would not yet swipe my card. The location is fairly new, and well maintained, cleanliness wise. There are USB and 3 prong sockets for charging. But, jeez Louise, it's nice to be nice. 3 stars. read more

Ok, help me to understand how Dunkin could run out of Donuts. Really? After waiting to order at the drive thru, the guy let us know they were out. Seems like a major fail to me. (The folks there are always rude.) read more

Terrible terrible customer service. It amazes me how awful the staff was. Iced coffee was disgusting & breakfast sandwich had a cold slice of cheese slapped on it. Girl at the window kept rolling her eyes and acting as if we were annoying her. It was a joke to say the least. I would rather eat a Jean jacket that to spend a dime at this location! read more

Yummy yummy in my tummy. Good service and delicious ice cream yiipppeeeee what more can ya ask for

To be honest the only really I come here is because they're conveniently close to my home other then that I would never support them. Their sandwiches are always horribly thrown together with no TLC given, and the majority of the time the bagels are stale. They're also stingy, charging extra for jam even with a purchase of a breakfast sandwich smh. Cheap money don't make money appreciate your customers. This one particular time I ordered a egg and cheese pretzel croissant no meat and they happened to put bacon on my sandwich and I don't eat red meat faulty mistakes, do better! read more

Dunkin' - Egg and cheese pretzel croissant no meat - Coffee & Tea Near Me - Bowie, Maryland

Today, I tried the Oreo iced coffee. It was TERRIBLE. I don't know if it was just this location, or all locations, but I highly recommend STAYING AWAY from this new product. Disgusting. Clean up your act, Dunkin Donuts! read more

My review is probably based off of the dozen or so bad Dunkin Donuts that I have been too that this is probably the second one in the entire world to consistently get my order right and the coffee actually taste the same on every visit. I can't speak for the customer service as I only go through the drive thru and it's only a few words said between the attendant and myself....I will say I seem to never get a total until I reach the actual window which is a tad frustrating, what if I'm short on payment, I would hate to find out at the window lol. My order is simple, plain bagel (toasted), ice coffee...don't think anyone should mess that up but you would be surprised. read more

How do I go to dunkin donuts for donuts and they don't have any at 5am and they open at 4am. This is ridiculous when you have a donuts and coffee meeting and trying to pick up in route. How does a donut shop not have donuts??? I will never be going here again I will just go to the grocery store and purchase donuts moving forward because this is like chick fil a having no chicken. Come on Do better. Not to mention half the time when I go the donuts are stale just as the service. read more

Unsanitary. They go from the register to food prep without even stopping at the sink! Unfriendly. They are not rude, but not friendly either. Customer service is what makes me pick one of these joints over another. And I never see more than a few donuts...and even in the mornings they are dry. Lastly, it appears as though a young man is renting a booth. He is always in the same booth charging his cell phone. And he does not work there. Awkward. I feel for wayward teens, but an eating establishment should not harbor them. Today was my last visit. They had their chance. read more

If you're in a hungry DON'T stop at this Dunkin' Donut they are slow as hell and will mess up your order all the time. urr

Came here for ice cream but wanted to go inside. Called ahead of time to ask when does the lobby close. The man on the phone said 9 pm. Ok, great. Drive up there only to find the doors locked...it was 8:55 pm. Knocked on the door and they signaled us to go to the drive thru...when I mentioned that it was not yet 9 pm the guy looked at his watch, laughed, and turned his back on me. Nice... read more

I always feel rushed to order. I asked for a TOASTED bagel w cream cheese and they make me pull forward like a TOASTED bagel is gonna take long and then when I get it my bagel is cold not TOASTED at all! Wasted my money read more

This Dunkin Donuts has poor customer service and operates with a stereotypical perspective toward people of color. They lock the door around 830pm and force you to use the drive in window. When you make a purchase with a credit card at the drive thru window, they hold your order until they process the transaction. And this was done as I took my son there to have our ice cream time. I now drive past that establishment and encourage my circle not to spend their money there. read more

So they close at 10pm and it is funny when your in drive thru to order at 9:54 pm they say they are closed and when you state that their hours state 10pm for closing they say the last order is at 9:53pm...ummmm I think I need to contact to franchise owner to find out where that time constraint came from. read more

Dunkin' - It's funny how they close at 10pm and when you are at the drive thru at 9:54pm they say they are closed and the last order is at 9:53pm lol - Coffee & Tea Near Me - Bowie, Maryland

This location is convenient and the staff is friendly but it seems that they can never get an order right. I've visited on several occasions and my order is almost always wrong. I politely let the manager know, and she was friendly about the feedback, but nothing seems to improve. Tried using the app to avoid any communication error hoping this would fix it, and it hasn't. If you have time to take your order back so they can give it a second shot, plan to do so when visiting this location. read more

I like this location because its new and very clean but the customer service sucks! Im not talking about the young people either! This older guy has major attitude everytime I visit. read more

This location is new and everything started off good but now the drive thru customer service is horrible. The man is always rude and never says hello back to me or even thank you, most of the time I don't get my receipt and now they have messed up my coffee at least every other day. It is close to my house but I think it is time to go to another one. Early morning is when they need a happy nice person in the drive thru to help make people's mornings better not worse. read more

This place has a great location. It is right next to the South Bowie library, very convenient as I am constantly at the library and I always need coffee. The drive thru is Super quick and the employees are very friendly and polite! I am so thankful this DD is in this plaza! It is also a Baskin Robins so if you are in the mood for ice cream they have that too! read more

I have to agree with Danielle. This is a convenient location, however, I have decided to continue to go to the shop at Hampton Mall. Customer service is horrible. Unfriendly and barely audible. Thanks but no thanks. read more

Docking a star. I used to think what came off as rudeness was language barrier. But I think sometimes they are just rude. They've got signs up for things they don't honor/have, and my order is right MAYBE 50% of the time, even though I repeat it multiple times. It's still close to where I need to be, and the wifi is good, but once the .99 refill special runs out I may be finding an alternate location to get online. read more

Over the past year, I have visited this location (maybe twice a month) because it's in our neighborhood and in route to my son's bus stop. Each time I go, my coffee is not right, donuts aren't fresh, my wake up wrap is burnt, and the customer service is iffy!!! I took a break in coming and after a few months decided to give it a try. Well, once again the coffee is absolutely horrible! Aside from there not being much cream or sugar (normally it's the reverse) the coffee itself tastes like water!!! Dunkin's coffee has a certain taste to it but their coffee is so bad that I don't even know if they're using the Dunkin' brand! I will not be returning to this location unless we're desperate. read more