Always fast, always friendly employees, I go thru the drive thru & inside & the same wait time.

Just had the absolute worst food of all time after having to wait 10+ minutes of not being served and they gave me a cold bagel not even toasted with just an absolute huge wad of cream cheese, diabolical. read more

Dunkin is no starbucks! Let me explain: starbucks app lets you use the app to pay for your food and drink once a cc or a dc is attached. Dunkin says: a cc or dc only works when you place an online order. Ie "other means of payment" does not mean ...here scan my app which will allow me to pay" . Get with the times or at least catch up to your competitors. read more

The person in charge Nicole is so rude. I have never felt so disrespected and I was very nice towards her. She is rude to the customers and to her coworkers it is very clearly. She makes the environment horrible and I think she's one of the main reasons why the dunkin is rated so low. Mind you I work at a different dunkin, so I know what it's like to work there. read more

They were very quick, polite, and accurate... Got me through the line quickly and great customer service

Evening stop for an ice coffee. This Dunkin' does have a drive-through and based on the layout of where they are in the plaza, there's a nice spot where several cars can easily queue waiting for their morning pick-me-up. The young lady who took our order was efficient, the other young lady (could have been the same one) who prepared the coffee did it well and the coffee was mixed properly. This Dunks is A-OK. read more

Dunkin' - Dunkin on Santa Barbara Blvd in Cape Coral, FL - Donuts Near Me - Cape Coral, Florida

For whatever reason, this location is always super slow in service and the interior is usually really dirty. However, this location is the closest to my dad's house so it's the one we visit the most often. My go to order is a black cold brew coffee with a shot of sugar free coconut syrup - a tropical delight! We don't usually order any of the food here however we have tried their donuts in the past and they are usually A-ok. read more

Dunkin' - Donuts Near Me - Cape Coral, Florida

Messed up both sandwich's I ordered, and when I say messed up I mean non modified items she simply rang in the wrong thing. The hash browns were soggy and there's black mold on the wall and ceiling. Overall a terrible experience. I'd never talk down to or single an employee out but there needs to be some accountability around there. Definitely will not be back. read more

Dunkin' - Black mold behind wall paper, probably way more extensive then what can be seen. - Donuts Near Me - Cape Coral, Florida

The guy at the speaker taking orders was goofing off and taking like a robot or computer or whatever. It made the ordering process very frustrating and took twice as long as it should have. I was so annoyed and thrown off by him acting like that, that I forgot to order my daughter's chocolate milk. When I got to the window, I asked to add the bottle of chocolate milk. I was told that they could not add anything on during rush hour (10:40am on a Thursday ) I told them that it wasn't like I was adding on a sandwich that took time to cook, or even a drink that had to be poured/mixed... it was a bottle of chocolate milk! He said sorry, we can't do that. I said, well then I don't want any of it, and he said "ok". So I left. I wasn't going to wait in the long, slow line again, or go inside. So we left and went somewhere else. Awful, awful customer service!! read more

I don't know what's up with the Dunkin' out here, I've ordered coffee 3 times in 2 months off the app and when I show up they weren't open when they were supposed to be. The location on Cape Coral parkway has done it also.. no stars! Also when I've called to complain the phone goes to voice mail and the box is full and just hangs up. read more

I have not tried Dunkin Donuts in 5 years. ( Santa Barbara Blvd.) Today I needed to use my debit card and I felt like coffee. So on a Sunday morn, 930 am, I am the 4 car in the drive thru. Who would have known a line this early. Cashier takes my order, 4-5 minutes later I get my Extra large ( 20 oz ) coffee. Well now I remember why It has been 5 years. The coffee sucks. It is just for the unimaginative masses who has no clue what is good coffee and just settles for this. A what fool pays a buck for these small donuts. read more

Dunkin' - Donuts Near Me - Cape Coral, Florida

I ordered my iced coffee via the mobile app and when I arrived they were very nice and cheerful. At the intercom they said my coffee was melted so they would gladly make me a new one. At the window, they saw my dog and then made him a pup cup and gave me my fresh coffe. The guys working this day were great! Thanks Dunkin'! read more

I don't understand the point of the Dunkin' Donuts "to go" app ordering service if the employees have no clue what it is. Every time I order through the app (to save time) I end up with one of two scenarios: 1) I pull up and say I'm picking up for (name) and the employee will say "what?" And I'll have to explain I ordered through the app and I'm picking up my order. Then sometimes they get it, other times they STILL don't. And/Or 2) I order and it makes you pay ahead of time and I get there and they say "so yeah we are out of like, half these donuts". Usually both of these happen. It's so irritating and the donuts are constantly stale/hard. No more! read more

What is up with the wait The outdoor intercom is constantly broke And the manager can't seem to figure out what to do when that breaks My coffee is never the same read more

This Dunkin' Donuts totally sucks. They never have anything when I go there. If there're not burning your food they're just out of it! They are constantly out of all doughnuts and the service is not great either. Any complaint of the constant lack of items is met with a nonchalant "well were the we're the busiest dunkin" well then someone obviously needs to be ordering more food, don't you think? If this was once or twice I wouldn't have even left a review but it's literally EVERYTIME me or my family goes there. And the staff could care less. There's no apology or offering what is available so you know your other options. It is night and day from the pine island location. Which is inconvenient to drive to for me but I gladly do it everytime because the Santa Barbara one is horrible. read more

Hate this place but needed coffee bad today ! This was the closest & fastest! But really do not like them ! Lol service sucks they don't even say good morning at drive thru‍. Ugh not a good start to my morning! But it's Friday so hope it gets better. read more

I have been here twice and I can truly say this is the worst dunkin in all of cape or fort. The first time was a very miserable sounding man, who was rude at the window and messed our order up twice. Figured he was just having a bad day so we came back another time. Bad decision. The girls were laughing at us rudely behind the intercom to the point I didn't know what they were saying and I couldn't finish my order, then when I pulled up I greeted them kindly and was ignored, they weren't wearing masks or gloves, and as she shoved the bag of food into my hand she scraped me with her very long fingernails. Girl with the brown ponytail and super long fake nails was BEYOND rude and not following any type of protocol. Never said a word to me besides "here". I will not be returning, and others shouldn't either. They never get an order right, they will treat you badly, and obviously don't care about hygiene in this pandemic. Go to another coffee shop!!!!!! read more

ALWAYS OUT OF EVERYTHING AND RUDE Af about it. Customer service is non existent. They just say we're the busiest Dunkin in Cape coral- then order more stuff! I literally just walked there with my son and 3 nieces and they said we are out of donuts. ‍ No apology just matter of fact and short. They clearly need new employees and better management to order more for this high volume store. This happens EVERYTIME I go there! read more

i love watching my friend eat here its so uwu uwuwuwueuwuwuuwuwuwuuwuwuwuwuwuwuuwuwuwuwuuwuw

Sunday afternoon driving down Santa Barbara and I thought a frozen coffee would really hit the spot for both of us. The drive through line was five cars deep so it took a long while to place our order. After waiting over 15 minutes in line, I asked for two large frozen coffees. Well, it was extremely disappointing to be told that there's no ice to make one of those. No ice? The whole state of Florida must be in an ice shortage because of global warming. I was going to offer to bring a bag of ice from 7-11 but we were meeting some friends in a few minutes somewhere else and time was running late. Half the menu is cold drinks so go figure. Coincidentally, the location in Golden Gate did the same thing to me just two months ago. Not happy with the absence of an apology at either location given by the salesperson as well. I felt like I was asking for too much and making someone work extra harder by making a frozen coffee. I won't forget the bag of ice next time!!! read more

Asked for an "extra toasted" bagel with cream cheese because they are never able to get the bagel toasted done correctly. Get the bagel, wasn't toasted enough. Asked to have it redone. See picture for what I got back... I wouldn't feed this to my worst enemies' dog... They Retoasted the same bagel WITH the cream cheese that was already on it, until it was black... read more

Dunkin' - Asked to have bagel redone "extra toasted". This is what they expected me to eat... - Donuts Near Me - Cape Coral, Florida

Ordered an order at 9:00am and at 10:00am I got a notification that they cancelled the order. Every time I have gone to this store, they are always flustered and rude. I understand being short staffed and frustrated, but you shouldn't let it show at work. Won't be coming back to this store or ordering ever again. read more

2 young boys working the window at 4pm. They were rude and had bad attitudes. They loaded so much sugar in my coffee I almost got sick. Hire competent people that WANT to work! read more

They're always out of donuts ! Not a good way to make money when you're nearly sold out everyday at 2pm even though you're open till 7 pm

I am so glad when I go to order something and the stupid birch on the other side won't let you talk and messes up your order. Why don't you shut up and let the person paying your salary talk. Maybe you will get their order right read more

I went in there last night around 6pm or so. There was 1 customer struggling to place an order and two employees. The female employee seemed pleasant enough and the guy was busy trying to help the customer decide what they wanted. I was in there with 1 other person and just made to stand there while the female employee never offered to help me. It became clear that the guy was going to start to make two blended drinks. I asked if someone was going to get me a cup of coffee. The response that I got was Huh? At that point I walked out. While it sounds like the employees are to blame this is all about leadership. Who is steering the ship and leaving their business in the hands of people without the proper attitude and effort to serve the public. read more

This place is horrible. I come through the drive thru tonight and there is an employee out back throwing up. I'm hoping the whole time it's just some random dude out back puking but it's not. I order my coffee (for my girlfriend) and the girl on the microphone doesn't say pull around, what my total is, or anything....just silence. As I wait at the window for nearly 5 minutes while the kid with a man bun and the girl converse about whatever, the dude that was out back puking walks by them, through the area where they make the food and drinks and wipes his mouth on his shirt. Bizarre sequence of events for a medium iced pumpkin spice latte. read more

Sorry, the egg white flatbread breakfast meal is cheaper, with more veggies, at Subway. But then again, it's not called Dunkin Sandwiches, so the misguided expansion is understandable. Still good coffee, but I should have bought a muffin. read more

I visit this location frequently for coffees and teas as I work nearby. Depending whose running the register determines what my price will be. Several of my coworkers experience the same thing. Rather disappointing. read more

THE STAFF HERE IS VERY VERY VERY NICE. Nina is a very respectful person when I come through the drive through she greets me by my name because of my voice. My fast food always comes out delicious. And I will continue to go to this Dunkin until I find one that's as close as the same as this store. This is the best store in Cape Coral!!!! My ice coffee was delivered to me in the lobby. HOW COOL IS THAT? read more

I'm visiting my daughter, from San Diego (only 2 DD's in all of San Diego). I was really looking forward to my Boston Creme fix. Went through the drive thru, where my daughter had a pretty large order. We got home and all the chocolate was either smeared on the paper or the bottom of the bag! Ugh, very disappointed. It's like they were thrown in the bag. Would have gone back but to far away. read more

It's a nice place to get donuts and other ..... The only thing I want them to reconsider is the price

Horrific experience. Unkempt store, and careless employees. The managers really need to do a better job screening who they hire to serve the public at their stores! read more

This Dunkin Donuts is absolutely horrid. They take an unreasonable amount of time causing the wait to be atrocious. This has not only happened once but on several occasions it's quite disappointing and causes much frustration. read more

This place needs a Manager who is older than the high school kids they hire. Don't most management people know what "sweethearting" is in the business? We go to this location about 4-6 times a week in the afternoon or on weekends as it is closest to our home. Have seen with our own eyes these young employees giving friends free drinks, donuts, etc. And...Management wonders where the profits are going!!! This location on Santa Barbara (Cape Coral) definitely needs their franchise owner to be at this location more often. Employees don't care about customer service PERIOD. Never acknowledge when a customer comes in, wait at the counter is lengthy before an employee even comes over to take our order, the place is dirty, dustpan sits in the middle of the hallway to restrooms and Lord knows where the broom is as it hasn't been swept, coffee beans have been spilled on top of the containers for weeks and no one seems to care to clean around this store. Flies on donuts. We will drive a bit further to another Dunkin location as this place has gotten ridiculous. We are retired and have been in the business world - guess this is the next generation of just "me - me" kids who only care about payday. So sad. read more

Horrible!! Frozen drinks tasted spoiled, doughnuts were stale, and they ran out of supply by 9:30 am.. I'll drive the extra 5 minutes to go elsewhere!! read more

Horrible service! they ran out of a lot of menu items so i had to reorder like 4 times while i was there this morning. the only thing was the good was the cheap price and the good food. but the people working weren't as accommodating as they could have been. read more

GARBAGE no fresh coffee it always tastes bland and the workers here are very rude and obnoxious. I asked for something and they gave me something else that was DISGUSTING and completely different from what I had asked for. I don't recommend anyone to go here. read more

I have been going to this store for at least 8 yrs. During this time, every time I order when I pull up to pay and get my order I'm told they are "out" of one or more of the product. Now this can happen once in awhile but today it happened again. There is no corp office telephone that has anyone answer, you call and get music, then you're asked to leave a message. By this time I have to hang up because my blood pressure starts going through the roof. The Manager is either stupid or has had no training in how to place orders correctly. Oh and when I pulled up, the back door was open and a girl was walking over empty trash boxes, a total mess. Also, having lived in New England the Dunkin stores are like a religious experience, so I know it has to be something else. The products (donuts & other items seem stale) the quality and service is not there anymore. I won't go there anymore, back to Starbucks! read more