ALWAYS SERVING STALE DOUGHNUTS! I have no idea why I keep trying this place. Whenever I visit my friend I come to get coffee and a donut on my way home. Each and every single time the donuts are stale. I mean REALLY STALE! They taste like they're two days old. I'm so mad every time that I wasted my money. Coffee is never hot. This time I'm really done. I promise I'm NEVER EVER COMING BACK! The Dunkin' Donuts brand is worthless now. Most locations have very stale donuts. Better off going to a grocery store & getting donuts from the bakery. read more

The donuts at this location are consistently bad. They're cold and obviously shipping from elsewhere. read more

Dunkin' - Cold day old donuts. - Donuts Near Me - Clarksburg, Maryland

I rarely go to a Dunkin's because the customer service isnt the best. It's usually someone that's kind of grouchy and ready to check you outs But this one I like! The staff were friendly and provided great recommendations on people's favorite drinks. The young guy asked me if I was a rewards member and if almost forgot to scan it until he reminded me. Appreciated that! We got a half dozen for $11.69 and a cookie butter drink. Those are good! I like how they have a spacious seating area for you to hang out in case you are on a coffee date with a girlfriend or your man. I love it! Parking is easy! And it's close to a lot of other eateries. Will come here again! read more

Dunkin' - To go - Donuts Near Me - Clarksburg, Maryland

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I go to Dunking daily. All was fine until the manager or the lead tried to take advantage and charge me more money because less Ice. No other Dunkin has done that. Terrible service. Only Coffee option in clarksburg would have been taking my money now I have to go across the street to Starbucks. Hope those extra dollars was worth losing customers. read more

would you like to be verbally harassed? Look no further than this dunkin owner! I submitted a application, and hear no response for three weeks. I was a regular customer to this Dunkin, and submitted a general feedback form as I notice this location experiencing long lines and wait times, with only one employee at most times, despite the now hiring sign outside. Not even a hour after I submitted my form, i received a phone call that was only harassment. Filled with insults towards me, I am absolutely bewildered that such a response was given. For any applicants, be ready to get verbally assaulted and get told "no right to tell me how to run my business." my apologies that your life must suck so badly, you must take your anger out on a teenager. My heart feels most with the employees at this store, especially the old lady, and with a boss like this, I wish them all the best. read more

I have 2 small children so I loved the curbside option. I put an order in and after 20 minutes I had not received my order. I tried calling 3 times and no answer. I ended up going inside and the lady said it's not ready. I ordered a coffee, hash browns, and 10 munchkins. My coffee was ready but cold foam was melted. She told me that I took too long.... On a curbside order. If curbside can not be don't, that option needs to be turned off. I told her to cancel my order and I'm awaiting my refund read more

Maria keeps touching the donuts with her fingers when she's picking them up. She uses the sheet, but if she's picking up a donut with frosting she makes sure the sheet covers it fully. However, if she's picking up multiple donuts without frosting her fingers go outside of the sheet and are directly on the donuts. I've watched her do this for two weeks and then check people out at the cash register right after. I love coming here and the people that work here, but I don't know where her hands have been and would appreciate if she would not touch them with her fingers. It's not sanitary. read more

Great visit! Stopped in prior to getting in beltway to escape a long day of shopping nearby and satisfaction guaranteed. My friend and I ventured to establishment and was immediately assisted by a nice lady. I ordered a Beyond Sausage Sandwich minus the egg and cheese as well as a side of Bacon and a medium hot tea. My gf ordered a Hazelnut Iced Coffee. Everything we ordered was perfect. I'd definitely return. read more

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For the record, this location is extremely convenient for Clarksburg residents. If I was basing this review solely on convenience, it would be 5 stars however this isn't the case. The specialty coffees and food are consistently not consistent. My drinks always taste different and the breakfast sandwiches/bagels are not as good as other locations. I do believe this location has potential but it always seems like the employees aren't happy to be there. A note to management: be excited about your day. Happiness starts at the top. At the end of the day, the employees are the front line and it shows when it's not a good work environment. #YelpMDburbs read more

I must be a glutton for punishment but because it is so close to me I do need my coffee I cannot believe they don't even acknowledge you when you walk in the door people are on their cell phones the place is dirty and when you order a mobile order it should be ready when you walk in the door but it never is when I ordered a cup of coffee yes it was ready but I asked for hot coffee and got lukewarm coffee read more

This Dunkin has to be the worst one I've ever been too yet. I ordered an iced tea lemonade and was given a just plain lemonade. I told the cashier that this was wrong and I said "where's the iced tea?" She came back with regular tea with no ice. Since I knew there was an English barrier. I just asked for a refund and she refused lol mind you, SHE gave me the wrong item. Why are you working there if you can't make what's on the menu? She said no refund but no biggie I called my bank and disputed it. They can kiss my ***. Their customer service is in the garbage. They need to do better. And the donut she gave me was stale. read more

We came late Saturday morning to go and ordered 2 sausage croissant with egg and cheese, a caramel daze signature latte and 2 donuts. It was quick and easy, and so delicious! Everything was good!! Staff was pleasant trying to upsell too. Glad we have this in our community. read more

Main area cleared of tables, no indoor dining right now. Quick service, but it could be cleaner, not concerned about virus safety, but it's just generally messy. Evening still had some donut choices, not all of them, but more than some other locations. Average experience, just needs better cleaning. read more

This location was really busy but I was so turned off by the cleanliness of the seating area and the bathroom. I normally can get by with an unclean bathroom but when I went to order my TV I saw how the main seating area hadn't seem to be cleaned in a while. There was food open sitting on the tables and things all over the floor. Even though the employees from really nice and scrambling to take orders don't think I'll come back here. As much as I don't like Starbucks the one down the street is pretty clean. read more

Dunkin' - I've seen worse - Donuts Near Me - Clarksburg, Maryland

If you need coffee in Clarksburg, this is basically where you can get it. The other options are Starbucks inside Harris Teeter - but I never see that as a true Starbucks because of the limited spacing and options. There is a 7-Eleven at the Shell Gas Station, but.... is that coffee? Anyways, this is practically the only option. In the mornings, this place has several staff members so you can easily get your drink orders and food and head out. They are definitely built for speed. They finish things as quick as they can and it may be out of order. For example, if I order 2 drinks, one might come out quickly while we wait for the other, and in between someone else's order comes out. You just have to be attentive on what comes out so you dont grab someone else's drink. When it gets closer to the afternoons, there are less people working so it can be hard to order something when there is only 1 person working. I think this place could benefit from an extra person working in the afternoons. I have seen this several times where one person is ordering and making an order with food and there are 2 people waiting to order. It can be mind numbing for a wait. Another downside to this location isnt really on them, but on the schoolchildren in the afternoons. Around 2PM to 4PM and school is out, there are groups of children/teenagers who just burst in - not order anything - and talk loudly. It is quite disruptive when I am just sitting there reading and enjoying my tea. The thing is, this has happened nearly everyday that I have been there around the time. Not the same people too. So to me, it isn't Dunkin Donuts fault, but the fact that there are rude kids nearby that may ruin the experience. Also, they tend to leave trash around and the desks/chairs in disarray. For example, one time a teenager just made excuses on paying. He was shouting, "I forgot my wallet. I will go get it." After like 10 seconds when prompted on paying again, he goes "I forgot my wallet at Harris Teeter. Harris Teeter. I left it there." His friend even starts laughing and goes "you stupid". He dashes out the door and walks across the street to the apartment area - not even close to the direction of Harris Teeter. I feel bad for the staff on this part. I think they are tired of dealing with these kids all the time. I mean, I am already tired of seeing them when I am there. A plus side to this location is that they are very amenable for fixing a drink. Sometimes it comes out too sweet, we had them redo it. Actually, they redid it, we just wanted something bitter to even it out. Sometimes they forget a lemon, they gave me a new one. Sometimes, they didnt put enough caramel, they added it quickly. I do like how they dont ask questions and just try to fix it. I like that. read more

I will never go here again. We went in and ordered a sesame seed bagel, lightly toasted with butter, as well as the three cheese bites. The bagel came out as a plain bagel, not sesame and was dark. My friend went back in and told them of their error. I guess the young Hispanic girl who helped him did not know he is fluid in 6 languages, Spanish being one of them. He came outside quite upset and I asked him what was wrong. He said that she made a derogatory statement in Spanish, under her breath as she walked away. When he got his remake and came outside, they just put it in the toaster for probably 30 seconds and threw it in the bag with no butter on it. The three cheese bites looked to be about 10 years old. I asked him if he wanted me to go in and have a word with them and he said he wanted to go elsewhere. We were fed up threw it all in the trash and went elsewhere. read more

I know this location (it's Clarksburg, not Germantown) gets a lot of flak, but I am happy they're in the area and I always get very friendly service. We go most days and they know what we want before I even get to the register. I agree that some of the staff is slower then others, but they do a good job getting your order correct and they'll fix it if it isn't. A smile goes a long way and we'll continue to frequent this location. I do understand some people's comments. As a huge DD fan, I've been to the super efficient locations and this isn't that, but they are nice. read more

Honestly if I could give this location a zero star rating I absolutely would. My mom and I came into this store location to order coffee and something to eat. The cashier was super nice and the person who made my food was super nice. But when waiting for the coffee part of my order. I know it wasn't just me being confused about things(other customers were confused on which was their orders too).. meaning Dunkin usually shouts out order numbers as opposed to saying "coffee with cream and sugar, cause honestly that could be 5 other peoples order... this chick needed to be calling out order numbers as opposed to what the drink was, I don't even work there and I know how the store should operate. It was very disorganized.... And the chick had an attitude problem when we called her out politely by saying "we didn't hear our order number for the coffee and that all we heard was "medium coffee with cream". She then fired back rudely to us "ugh I've been calling medium coffee with cream for five minutes". Does she like not understand that she needs to be calling order numbers as opposed to what the drink is"??? Not only that when I said it had been sitting there for a bit, she was like " it's hot I just made it", like she contradicted herself too"... honestly this chick needs to be put back in training and learn how to speak to customers appropriately. Cause her being argumentative towards me I'm not okay with. For that, honestly I don't know if I'll ever come back. This location sucks! Don't waste your time! read more

Well I love Dunkin' or I would go elsewhere. This is only good if you walk-in and watch everything they do. Now three times (my mistake for even trying) but the on line app order is so so bad. They must be filling my order in new language. 2 glaze ok 2 maple frosted- no 1 chocolate with sprinkles/ no 1 chocolate cream- yes Ye had 1 double chocolate 2 chocolate frosted 1 jelly Wow not even close. I drive to other one much farther but they get it right . Last time XL cream sugar was black And only two donuts but both wrong. read more

I've been here a couple of times and is always the same thing! So there's no way that I'm going back again after my last time here! The employees are not welcoming, they don't make the ice coffee the right way. Horrible experience!!!! Don't waste your money or your time! read more

I'm in disgust of what happened to my daughter and her friend when i sent them to go to that place with 10 dollars she earned with allowance. The white lady with the Italian accent had charged them more money then what 2 normal small lemonades were. She charged them the price of 2 small pink lemonades which was 2 dollars more making the total 6. They didn't want to speak up but the lady just gave them the normal lemonade order and they left making the total 6 instead of 4. Soon after they went back in and politely asked if she made an error or not, and she yelled at them saying "NO! WHAT! YOU OWE ME MONEY STOP LYING GET OUT YOU THIEVES I WAS BEING POLITE BUT YOU ARE NOT" and they came back home sad and angry. read more

Awesome location. Very clean, lots of natural light, very friendly and professional staff. I'd never been to a Dunkin' Donuts before and this was an awesome intro. I ordered the breakfast sandwich after a very helpful recommendation from my cashier and it was delicious! Unfortunately the sandwich came with bacon after I had ordered it with sausage but my new friend didn't even hesitate, just checked the monitor to make sure he's input my order correctly (he had) and said, without skipping a beat, "I'm sorry, we'll make you a new one." I asked if I could come back in a few hours, when I'm hungry again, and even though he won't be here when I return, he set it up with his coworker, who in her own right was extremely apologetic about misreading the monitor. Lovely people, lovely store, I think I'll be a regular (especially since, when I asked the cashier when he got off, he said in about an hour, which means he was at the very end of an undoubtedly king and busy shift). Anyway, I think I'm a new regular! Sourdough breakfast sandwich is the bomb! read more

I have been to this location a few times right when they open. The store is open at 5am on weekdays and my order is usually an iced tea, egg white flat, and hash browns. The hash browns come out crispy, seasoned, and not soggy. Any size iced teas are $2 which is a good deal considering the cup size. I am unsure if it is a permanent or promotional offer. There is ample seating inside and it is clean. The store associates are friendly and our orders do not take long, but that could be due to the time of day. read more

Pure chaos always. Staff is overwhelmed when more than a few people come in. Super convenient location but that's the only pro.

I've been to this Dunkin' Donuts five times. I'd really like for it to be a great experience. I keep hoping, as it's the closest one to my house. Several of the times I've met friends for coffee (they are hoping, too!) But I've been disappointed every time. I do not plan to return any time soon. There was the "I'll speak only to the man in your party" experience. That was...different. There was the "I'll stand and ignore you after asking for your order" experience. That was accompanied by a complete mix-up of the donuts ordered (one french cruller, one Boston cream, two chocolate frosted -- not complicated). This took two trips back to the counter. This visit was also the first time I ordered coffee here. Ha. Too difficult. The manager observed all of this and was not the least bit concerned or helpful to the clerk. More than once, the visit has been punctuated by "stale donuts and oddly flavored coffee" While you'd think the donuts/coffee would be fairly standard, you'd be wrong. When every single person in your party says the same, "this tastes odd" thing, you know something is wrong. The service is spotty at best. Sometimes it's glacially slow, as it was on my most recent visit. I was the only dine-in customer; there were two gentlemen waiting for their coffee ahead of me. Nothing fancy, just large brewed coffee, but it took 10 minutes. I timed it. The store has been clean twice out of the five visits. Save your time and money, go to the Dunkin in Damascus, Hyattstown, or Germantown near the Town Center & it will be a much more pleasant experience. read more

Been going 4 years. I've ordered the same drink (iced Carmel latte) they have never made my drink right. There is no level of consistency at all. they're main worker has a horrible attitude and can't make a simple drink. I really wonder when they will make it better read more

If only they were cleaner. The workers need better training in maintaining the area. After all, you're handling food. Health dept should do a pop-up. read more

This location is dirty, the cashier took a long time to acknowledge us and the donuts are a bit stale. read more

Dunkin' - the inside of a dunkin donuts shop - Donuts Near Me - Clarksburg, Maryland

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I love DD but this location is the WORST!!! They need to hire more staff and train them better!!! I use the online app when I leave my house, 5-7 mins away and when I arrive IM STILL WAITING!!! Every time I have to remind them of the online orders.... what's the point of me even ordering online???? The line takes even longer! Yes a high school is right by but the workers need to plan for that!!! You SHOULD KNOW it's going to be busy, please schedule more workers who can work at a high speed!!! read more

Very very close to where I live and that is the only good thing about it. Product quality is not near the standards of any other Dunkin' I have been too and the majority of the staff doesn't have a great attitude. Frankly if they didn't have a captive audience in Clarksburg Village they probably would not survive. read more

Stopped by this location with my friend for some coffee. We waited in line about 15 minutes before even reaching the counter with additional 3 people ahead of us. Once at the counter/ register, it literally took another 10 minutes to place the order because the poor white lady/employee was working by herself running around making the drinks, the food, running the register etc.... she was the only person there with no one to help her. I know she was doing the best she could, but because she was so overwhelmed, my coffee had no whipped cream and we ended up spending 35 minutes in there for 2 coffees and a donut. Btw, my donut did not taste fresh. It wasn't stale but definitely not fresh. I was there around 1145-1220pm. Terrible. I will go somewhere else. Harris teeter in the same shopping center has fresher donuts and Starbucks! read more

The last few times I got something other than coffee, I ended up with digestive woes for several days. The hash browns were soggy and kind of gross, and the sandwiches were just not up to par, even for something simple like Dunkin' Donuts. I don't mind buying coffee here, but anything beyond that is asking for trouble. read more

Let me start off say that I am from the land of Dunkin' Donuts...AKA Massachusetts. From my old 14 mile commute, I used to pass 8 DD's. I grew up calling the glazed donuts, Honeydip as they used to be known. The Clarksburg location is a poor representative of the brand. Service is VERY slow, even when you're the old person in there. The place is just plain dirty. I don't know how many times I would go in right at 6AM and the dining area was never cleaned from the day before. It makes me wonder what it looks like behind the line and in their back of house area. I've personally stopped going because of the lack of cleanliness and wonder if then even have a daily cleaning schedule. They need new management, or a visit from the Health Department before I would start going back. It's a shame because it is my only DD on my way to work. read more

The customer service is the worst...add frozen donuts to that and you get: WORST DUNKIN DONUTS EVER!

I have been to this location several times. Each time I say I'll never be back. The customer service is horrible. The mother has the worst attitude. The children that work there are friendly. The young guy who is there in the evenings is friendly as well. The mother never smiles or greets the customer. It is ALWAYS dirty. The floor is not swept. The bathroom is not clean. They have trash on the outside near the door. One employee had been cleaning as we walked in and stopped to help customers but never washed his hands! There is really no other option for breakfast and coffee so I feel most customers go there for convenience. They need to work on their customer service and keep it cleaner. Go elsewhere for your coffee and donuts. read more

The service is great when certain people are working. They always know my order. However the one shorter lady with glasses is very rude and does not listen. I asked for light mocha sauce and she poured so much the frozen coffee was horrible i asked if she wouldnt mind remaking it she got mad and rolled her eyes, when she remade it she put barely any sauce or sweetner. Other than her the service is great and friendly. read more

The drinks come out quick which is great and it's perfect. The food...omg . I've been waiting 10 minutes for a sandwich and there are two people in front of me. The lady here needs help with the food. This is not a get in get out location, unless you're getting drinks. read more

Wish I could give a lower score wasted my money this morning simple drink two shots of espresso and they got it wrong with coffee grounds in it and my ice coffee tasted like water! Get your crap together! read more

We come in here all the time and the staff is fantastic. We've had maybe one problem with an order when someone was new, but they're on top of things right away. Whether we order through the phone app or in person, the food is made well. While they get a little busy at times, and their English might be a little broken, the staff works hard and does everything they can to satisfy their customers. They even remember people and pay extra attention to say hello to the regulars while treating new customers with respect. I'll keep going back. read more

Whenever I use the order on the go thing they always use French Vanilla syrup in my coffee instead of caramel like I ordered. But when I order in stores they get it right. I like the order on the go thing but they seem to always mess up my order. Also they don't use order numbers in stores so you have to pray that no one else ordered the same thing as you when they call it out as what the item is. And people usually do order the same thing as each other so you gotta snatch up the drink before anyone else does or you're gonna be standing there for a good 20 minutes if you don't say anything to the girl working the counter. read more