Last two times I went there, the coffee was really watered down. Service has always been poor, but I stopped going here because of the weak coffee. read more

I have been supporting this local business through three different owners. The current regime is by far the worst and has guaranteed I will not return. Not honoring previous coupons, poor service (walk in or drive through) and completely inconsistent product is just the beginning. I have been ignored, insulted and even asked to wait while a cashier finished an argument with the customer in front of me in line. I thought I could stay away from most of it by simply using the drive through. I was wrong. It actually takes longer. I have even witnessed an employee hang out of the delivery window to make a point to the driver in front of me. Do yourself a favor and avoid this place if possible. read more

Extremely rude customer service and stale donuts. I love DD being from the east cost. They has a special advertised 2/5 Croissant Sand witch on a big poster on the store. When i asked the girl at the counter on why i am being charged full price instead of 2/5 she says the sandwich has to have bacon to receive the special and i had ordered it without bacon. Has i know i need to order more food i would have but never before i have see anyone charge me more since i told them to remove a ingredient. On top of that the manager a guy blames the dunkin corporate saying they are not flexible which is totally false. I have been eating and ordering DD fro more than 20 years. This store is a shame. IT was there early on Sunday and the donuts holes were stale. I am definitely sure they are old and these guys recycle or sell day old stuff instead of discarding it. The coffee order was also all messed up.i have a order of regular cold coffee and they had large amount of vanilla added. Extremely unhappy.. Hope Dunkin keeps things good. This has spoiled the experience for me. #Dunkin read more

I had the worst experience at Dunkin after I ordered a large $100 order and there was hair in the food and it was cold. They took it back and said they would refund it but after the food sat on the floor for 3 hours they decided not not. I have reported them read more

We stopped in here while on a road trip it's a very nice looking Dunkin donuts but I ended up throwing out my coffee a few miles later it was just horrible and I love DK. read more

Didn't have two flatbread sandwiches I wanted. Service was super slow. And they didn't say much. Not even a thank you. Won't be back.

This is by far the worst location I've been to. I went this past Saturday and tried to order one of the Valentine's day donuts. The lady working the drive thru spoke very broken English and I couldn't understand her very well. She proceeds to tell me that they are completely out of donuts. Not just the promotional donuts but all kinds. How does a donut place run out of donuts? I wouldn't be surprised if this location goes out of business. I've tried to come here before and it seems like everyone at this location either doesn't speak English or it's very broken. I plan on going to Tim Hortons from now on. read more

First, if you're looking for donuts, just drive a little further and stop at Giant Eagle, Tim Hortons or Schneider's Bakery. The donuts here are just bad - not enough topping. I wouldn't write but I've been here a couple of times and its the same old cheapness. You can definitely do better!!!! read more

Never seen such horrible service.Line out the door and 10 cars and the staff was slower than a slugs. Donuts trays empty...I walked out as well as 3 other customers. The staff just standing around...lost! read more

Terrible service! Not only did we not receive what we ordered from the drive through which was only a large ice coffee but had to argue with the guy inside who doesn't speak English well. If you don't speak English maybe you shouldn't be working the drive through. read more

This place is terrible I got a cup of ice coffee and it was basically water with a little bit of coffee in it. Do not waste your time

Horrible horrible service and guaranteed to mess up your coffee order. I love DD coffee but just awful awful service.

This location was ok with the previous owners - now its just BAD. I have gone there 2 times in the last 3 weeks and both times they have screwed up my order...I live in Hilliard and drive past my work to go there in the AM and I am the only one there at 5:15am. The first time I ordered the Latte Lite (splenda and skim milk) I drink it - its like drinking milk (I complained and they replaced it.) I go this AM and order the same drink with more direction and they bring it hot (I ordered iced) and my oatmeal was made with cold milk - funny every other location does it with hot water AND the container states "caution: this container is extremely hot." Um, no its not. So over this place...stick to the Westerville location - they actually care. read more

We stopped to get a quick cup of coffee and ended up waiting at the drive through window for a good 10 minutes! The guy took our money and just left with no explanation or anything! We saw him run past the window and then he put cream in our cups and left again, he then came back and gave us our watered down coffee! And said so sorry! Next time we will go to Tim Hortons! At least their coffee is decent! read more

This place is awful. The website says 24 hour location but I can only assume thas referring to hours they are closed. As another poster stated, they never seem open and when they are, the food is stale and the service is horrible. Today was my last attempt, I will NOT be returning! The only reason I have this DD One star is because I had to. read more

Always quick and friendly. Love the coolattas and that they are cheaper than anything I like at a similar size from Starbucks.

I love this Dunkin Donuts!! I usually get the same thing every time I visit, which is my all time favorite, iced coffee. The staff is always friendly and the manager always makes a point to make conversation at the window and inside. I'm an original New England girl and I have to say, you are doing it right, guys! :) Keep up the good work! read more

The service at this location is wretched. Almost every time I go, I get an attitude from someone. When I just went through, I put my order in on the app. When I got there, the woman tried to ask me for more money, even though I already paid for it on my app. I showed her the receipt on my app, she wouldn't accept it and insisted we owed her money. I asked for a manager to solve the issue and she insisted there was no one there who could talk with us. After 10 minutes of blocking the drive thru arguing with me, she finally shoved the drink in my window, didn't give me a straw and slammed the drive thru window in my face. I can't wait to get a manager on the phone. But as I've been told when I called in, no one will be back until tomorrow at 7:00am. Hope no one else goes and has any issues because you aren't getting any help today! read more

This is honestly a terrible Dunkin Donuts. We've gone multiple times and our order is never correct. The sandwiches and even bagels with cream cheese are sloppily put together. While they have no idea what they're doing different employees will ask you the same thing multiple times while you're just waiting for your order. Overall poor experiences read more

The service is the worst I have ever experienced from any restaurant and I would be a regular there if it wasn't for the rude workers. Not to mention, there's only one person who can make an iced coffee not taste like complete poison. So if I don't hear her voice on the speaker, I pull off. They just need to rehire a whole new staff. They claim to be open at 4am, yet I've waited there multiple times for over 30 minutes for the managers to stroll in because I didn't want gas station coffee. Get ready to drink an iced coffee that's basically a whole entire cup of cream that makes you literally gag. Will not return again. read more

I wish I could give this location less than one star. They are terrible. It really has more to do with the ownership and service than with the product quality. They are painfully obvious about the fact that all they want to do is make as much money as possible. This morning, the pre-recorded drive thru message said "free medium coffee with the purchase of a breakfast sandwich." So I ordered an egg and cheese croissant sandwich with a medium coffee. When I paid, I was charged for the medium coffee. When I asked about it, the owner said the sandwich has to have meat on it. So I asked if that meant that a vegetarian or someone who cannot eat meat would not eligible for the free coffee deal. He explained that there's a more expensive vegetarian option that would fall under the deal. I then asked if what he was saying was that you have to order their most expensive sandwiches to get free coffee, to which he says, yes, like at least 75 cents more. As if we're now bargaining. And nowhere in the pre-recorded message is this specified. So in order to get a "free" $1.69 medium coffee, I'd have to order a sandwich that I don't really want that costs "at least 75 cents more." These owners are seriously the worst. And when I ordered the cinnamon spice coffee, there was so much flavoring in it that it wasn't even drinkable. This is not the first time I've had issues with this location either. I ordered only a sandwich once because I was pregnant and couldn't have caffeine. As a result, the owner gave me a hard time about not ordering coffee at the window. He asked how I was doing and I said well. When I asked how he was doing he said, "I'd be better if you drank my coffee." When I explained that I couldn't have caffeine because I was pregnant he simply said, "oh." Needless to say, the customer service at this location is terrible and the food is nothing to get excited about. I for one will never spend another dime at this location again. It's not worth going out of my way to support business owners who clearly have no interest in customer service. read more

Drove through at 8am on a Friday morning, wanted a black coffee and maple donut. They were out of maple donuts already! I asked what they had available (because it isn't listed on the sign). Drive thru person, who was extremely difficult to understand, said vanilla or chocolate. Ummm, that's it? ! This place is a joke. read more

I have always loved dunkin donuts coffee it's my go to every morning but this one is awful. I order a simple iced coffee 2creams 2 sugars and it tastes different every single time. Way too creamy it's like all cream no coffee. The guy never knows what he is doing. read more

I wish I could rate this place with a red, flashing, negative star. I am a dedicated Dunkin Donuts coffee fan, but even my strong loyalty to their coffee can't make me return to this location. They have no regard for customer service and are only focused on how much money they can get out of you. A few days ago I went in to use a DD Perks App coupon for a free coffee with purchase. The owner wasn't even aware of the Dunkin App, nor how to use it. When I showed him the coupon he refused to honor it and then starting yelling "I don't care. I don't care." He was loud enough for the drive thru customers to hear. When I asked for a corporate number to call regarding the coupon he yelled "You look it up. I don't care." On the way out the door I ran into 2 people about to enter the store. I told them "good luck" and briefly explained my experience. They said they had had problems during their last visit as well and got back in their car to go to Tim Horton's. read more

DO NOT GO THERE!!!!! My experience was terrible....I visited this location on 3/1/18 a little after 10am. I ordered 6 donuts. The cashier did the usual, he reached down, pulled a box from under the donut racks and started with my selection. I suddenly saw a dark brown bug (the size of a chilli bean) crawling out of the box in his left hand. By then I was wide-eyed. Next it was on his wrist going up past his watch. To my surprise, the sale person "casually" swiped at the bug which ended up on the floor and stepped on it. It was a roach! He proceeded with adding the last two donuts as if I did not just witness a roach coming out of the box. I was extremely shocked. I took a second and third look at the bug (still on the floor) to make sense of what had just transpired. He snickered, told me that "it" fell on his hand and was not inside the box. The nerve of him to lie! However, through my shock, I somehow found my voice and told him that he should throw away all the donuts/boxes in the shop and clean up the place. I left never to return!!! read more