what ever they are doing now, they need to keep doing it ice cream freezer is full praline ice cream is back and my iced macchiato is always just right read more

I am truly not a DD person but we stopped in this morning. The lines were long and the girls in the front moved it quick and greeted us with a smile. We ordered munchkins, donuts, bagels and a croissant. She even went back to get a vanilla sprinkled that my son wanted. The store is new, very clean and to top it off, it had a Baskin and Robbins ice cream counter. read more

This Dunkin' although in a good location had to be one of the worst locations of service I have ever experienced. Charging more for side items than they should and only seems to happen when the large male that works there who is extremely rude is on staff as he tells employees to up charge to a different product which makes the same order as yesterday cost $2 more today. A side of regular bacon (2 skinny strips) is not the same as a pile of snacking bacon). Not about the money but it is about this rude employee doing something wrong and not even caring when a customer questions. Also after sone ethics and customer service training he should probably be trained to wear a mask properly if he is going to work in food service. I go to Dunkin every single day and today was my last visit to this location. I will take my business elsewhere and recommend others do the same until these employees are trained properly. read more

Got a coffee with two caramel swirl and almond milk and they gave me french vanilla but like the coffee is so bitter it tastes like it was spiked with something like my sister got one pump of french vanilla and it's way sweeter than mine so i don't even know what they did (it tastes like black coffee w almond milk maybe? ‍ ) they also didn't give us a straw and we were in the drive through so... we had to go inside and they were eating behind the counter and there was a line too so like it wasn't a good experience. maybe don't go here read more

We visited this restaurant at 5:30 pm on a Sunday and waited way too long in the drive thru line. We tried to order a cold brew coffee but were informed they were "out". Once we got to the window we were also informed they were out of the bread for the power breakfast sandwiches. If you don't have the product s you are selling, you shouldn't be open. Very poorly run. read more

Did not have a good experience with this Dunkin' Donuts. Wanted ice cream and frozen coffee. Was told they had 24 different flavors, but every flavor we asked for, they were out. How can you be out of vanilla and cookies n cream and butter pecan (but discovered they DID have butter pecan at pay window)? Also, they forgot my coffee order because they thought I changed my mind. After them not having the ice cream I wanted, I was hoping for the coffee at least. This place was not good! read more

This would Qualify as one of them are you kidding me you could not believe in your wildest dreams how backwards this place is 25 minutes to get a cup coffee And I was the only one in the store they are a lot of other ones in the area do yourself a favor and go to them read more

I wish they had a zero star review. Beyond the worst Dunkin' doughnuts I have ever been to. Horrible employees who local customer service skills and horrible communication. This will push customers away and really hurt the business. Took me 30 min when the place wasn't real busy. My daughter was upset which made me real upset and unhappy. read more

Been living near here for the past 3 years and going to this Dunkin' and the service gets worse every time. They're constantly out of products.. such as caramel. This is the 3rd time in the past month that I've come early in the morning and they've been out of caramel until the following day. On top of that, there could be no line at the drive thru and they'll still take 5-10 minutes to acknowledge you and take your order. Very disappointing service. I will now be driving to a Dunkin' further away to avoid this place. read more

my order came out incorrect and my coffees taste like water with creamer in it. the costumer service wasnt very good either.

This Dunkin is terrible plain and simple - there are 12 people working at any given time and the drive thru without fail is anywhere from 20-35 minutes! Bad service bad process flow bad management read more

The employees were very rude, nasty, and kept rolling their eyes. Two employees messed up my drink 4 times without giving me a refund. After messing up my drink for the forth time one of the employees tried to explain how they were right and I was wrong even though I order the same drink every time I go. I know when it doesn't look right or taste right. I will not be going back and I definitely won't be recommending this location to anyone!!!! read more

I ordered an iced vanilla coffee with extra cream and they made it incorrectly twice. They also messed up my other vanilla iced coffee and frozen coffee drink. Poor customer service when I politely asked to fix my drink. 0/10 wouldn't recommend this dunkin. read more

The worst Dunkin in central Florida. The waits are outrageous and there's never anyone there and the customer service is even worse. There must have been a boss in town yesterday because it was slightly better then the normal sluggish rude staff. I will now take the extra drive to the location on 27 and I recommend you do the same! read more

An absolute disgrace and utter embarrassment to DD. It's one thing to just be slower than what I'm accustomed to up north, but this was unacceptable. We made multiple stops there being the closest to where we were vacationing and every time it was nothing but issues. The last time we went inside instead of the eat 20 minute drive-through and it took literally 10 minutes to get to sandwiches and one coffee. While waiting at least 3 different people came in from the drive-through whose orders were incorrect. What made it even better was the person handling the food had his mask down to where I could see not only his nose but his utter upper lip. When I heard a customer complain about their order being incorrect and the weight D manager came over and apologized simply because they were busy. There were 2 customers inside the store and maybe 4 or 5 in a drive-through And let me make note that there were at least 6 employees I in the counter. If that is busy then they are in the wrong business. I finally got my food and went out to the car only to then realize both of my sandwiches were incorrect even though just a few minutes prior the person asked me what I was waiting for after already waiting several minutes. I went back inside only to have the same manager for the 3rd time in conversations call me "Hun" and "sweetheart". I'm all for being casual and not being proper all the time but it is inappropriate when you are dealing with a customer read more

Waited 20 minutes for a wake up wrap. Horrible service & poor communication skills. There were 6-7 workers and only one other customer in the store... not like they were understaffed. They are also extremely unsanitary... they put an egg on the dirty counter and proceeded to use it after for another customer. Disgusting. read more

Worst service I've seen at a dunkin' donuts. I don't even want to come back to a dunkin after what I what I saw. Took 25 minutes just to get food and they weren't even busy. When making food they threw my egg on the counter and served it to me. Disgusting read more

The Dunkin down the street from this location (osceola) has been nothing but a headache, so i went to this Dunkin to fix the cold brew i get every morning. I was hesitant because i'm not one to complain & my day was already off to a bad start because of the other Dunkin location. I pulled up at the drive thru & explained and the employees at this location were so understanding & went above and beyond to fix my cold brew. Not only did it make my day, the friendliest employees here put a smile on my face. Wish every Dunkin had employees like the ones here! Guest experience is so important for a business and this location gets 5 stars. Come to this location if you want your coffee made right!! read more

A word to the owner - train your people on service , not chatting with each other . I have been going to DD over 20 years and your people at night are horrendous - 29 minute wait for a medium shake and I am the ONLY one here - never again at this location . read more

Yes, it is a coffee and fast food breakfast chain I get it. However, it seems as if this location has started to decline in quality of service and food in the last 6 months. For a while I loved stopping in real quick for some coffee and maybe a bagel but after today I'm not so sure I will again. Today's order: One large cold brew with 2 Splenda and 1 cream One everything bagel with vegetable cream cheese What I received: One large cup of ice with all the sugar you could ever want and a splash of not cold brew One everything bagel (yay) 3 pounds of plain cream cheese. ( ok not 3 pounds but enough to get stuck in the back of my throat and start gagging. I really feels like throwing your money away and it sucks. Most of us stop in right before work and hopping on I4 to sit in traffic and then don't have time to turn around to fix the order. So I say this, if you are loyal to dunks by all means give this location another shot but don't settle with paying money just to feel like your an inconvenience. read more

Okay, Dunkin Donuts has good hot lattes. But do yourself a favor and do not order their breakfast food! The egg muffin is not good. It's great at McDonald's though! read more

Service was fine... it's just coffee. However I need to work and the wifi here is horrible. Seems par for the course for Dunkin Donuts... their customer technology leaves something to be desired. read more

Worst DD I've ever been to! They get my order wrong, don't have workers at the register, are rude. Awful, awful, awful. If I could give 0 stars I would. Go anywhere but here. read more

Ordered a variety of 25 munchkins and specifically asked for no jelly. Received mostly glazed and Jelly! Don't think this is a hard order to fill but there is obviously not much attention to detail. This has not been the first time when our order has been messed up. It only takes a few seconds more to do things right. I understand you may be busy but there really is no excuse. read more

Hands down the worst Dunkin' Donuts i've ever been to. In fact, the worst drive through i've ever been to. Have you ever been to a Dunkin Donuts that did not have ANY donuts available??? Not even posted anywhere that they are not serving any donuts. It was only 11am! To top our already VERY bad experience, the server was acting VERY rude and was acting like we were stupid not to know they were not serving donuts. She would mutter side comments under her breath and at one time cursed. We had four kids in the car that were witnesses to her rudeness and heard her cursing. Another staff member named Fantasia ended up having to replace her and was apologetic for how the other girl acted. We asked for the manager and she said the manager was not present at that time. We asked for the rude server's name and she said it was Tiffany (although she could have just made that name up since she hesitated before giving us a name). Anyway, this place deserves to go out of business if they don't change their staff and their system! read more

Once again, my order was wrong. More often than not this happens here. It's my only choice on my way to work and I keep giving them chances; when it's a hot beverage I don't always know right away that it's wrong because it's the temperature of lava. So when I get to work and take a sip it's extremely disappointing and too late to get my money back. Figure your job out Dunkin, it's not that difficult, I was a barista for 3 years at one point so I know this for a fact! read more

If yelp would let me give them a 0, I definitely would. Definitely the worst customer service ever by Sergio. Not only rude to his staff but customers as well. I'm going to be clear and blunt to the point whether Sergio likes it or not, the customer is always right! I work at Disney as a cook myself! Don't get an attitude because I wanted my receipt. Be lucky I didn't drive into the restaurant because at the time, I had a haircut appointment. I used to love going to this Dunkin' but I sure as hell would not recommend this location to anybody because I saw Sergio pick up ready to eat food without gloves. Trust me, I work in food industry and if I was state inspector, you get shut down and get a fine. Get your shit together Sergio! May karma bite you in the ass. read more

I am a New England girl through and through and Starbucks will never replace the love I have for Dunkin Donuts. Sadly there haven't been many locations in Florida especially when you grow up seeing one on every corner. But that is all starting to change and now there is one in Champions Gate! Better yet it has a baskin robbins included! Except it's difficult to get in and out of and either way your crossing 2-3 lanes of traffic. Service can be hit or miss here but the food is what keeps me coming back. Seasonally they do special donuts; for Halloween they are selling Reese's peanut butter filled donuts. Coffee coolattas are my must have along with their hash browns which are seasoned tator tots! It's not the best location ever but it's close to work and will always make me feel like I'm back north again. read more

The manager Sergio sucks. He's rude to the customers well as the employees. He don't like to be corrected. A rude manager makes frustrated workers. read more

Never again. Staff rude. Call numbers in nasty tones. Very impatient. Tables ALL dirty. Trash cans over flowing. Just nasty. All food except the donuts were sub par. Hand sanitizer gone. Napkins gone. And this was like 9 am on Saturday so no work rush hour. July 6, 2019. read more

I go to this dunkin everyday cause it is the closest to my house and every time i go my order is wrong or they always forget something oh and i never get a receipt. i hope this location finds new workers or runs out of business. worst dunkin i have ever been too. makes me never want to go again. read more

It took 35 mins to get two coffees and two breakfast sandwiches & my coffee order was wrong. By far the worst Dunkin I have ever been to!!

Horrible service, 9 am and they were out if everything. Drive threw speaker is so low you can barely hear the worker. Hash Browns were burnt. Asked for coffee with sugar tasted like the put a cup sugar free sugar in it. read more

I went into this location on Friday June 29th 2018...I can SEE why it has a 2 star review....I wouldn't give it THAT much credit!! NO Selection of Donuts to choose from...Waited for the person in front of me to finish ONLY to be Ignored by the Lady working there to help some Other "people" who cut in front of me with their Ice Cream and pay...I must have been too American looking to wait on...I just turned around and left...My Money wasn't Good enough for them...We come to this area of Florida every year will NEVER step foot into this Dunkin' Donuts again!! DO NOT GO HERE! Had to "rate" before it would post...but not even good enough for a 1 Star! read more

I live right behind the store but the service is so slow inside it's quicker to get in my car and go thru the drive thru. They constantly mess up my order. Most likely will not return. read more

This is by far the WORST Dunkin' or even coffee shop I've been to. We've been there a couple of times and aside from a few really good ppl working there (2 ppl exactly) everyone else absolutely doesn't care about the job or even cares to be a decent human being. One time there were three employees standing right in front of us talking and joking and flirting for a good 5 minutes before anyone bothered to listen to our Excuse me at the counter. Another time it took the cashier a very long time to place an order, they just didn't care enough to actually focus on their job. Today however topped it all, we arrived at the drive thru with only 3 cars ahead, we waited 5 minutes before even being allowed to order. When we got to the window there were about 2 ppl just standing there doing nothing, we asked how much longer it would be, and one said well you wanted it extra hot so wait for it. I told the other lady that he wasn't very nice and she said I have nothing to say and continued to chat with him! Is anyone ever going to do anything??? read more

If there was no star I would give it. We are local and have gone to this Dunkin since they opened. We have gotten very good coffees there and some of the worst. However, most Dunkindoughnuts in this area have no idea what the northern Dunkindoughnuts produce. We, our family and friends will never go there again. We do order ahead. Yesterday the line was wrapped around the building. Our account showed we were charged for our order. They told me to move up at the order window after they said my order wasn't there. When I wasn't sure what my daughter ordered I was asked if I knew they were people behind me. Guess I did since I was in line for 25 minutes. I paid for my order. Went home. Got the screen shot of the order. Drive 8 miles back and told them at the window I had my receipt. The girl with the red neon hair told me @how do I know this is no an old receipt?" Well, guess maybe it was because the time and date were on it. Finally, she agreed to make the coffees and I laughed and said it would be great to have a free doughnut for the grief and extra 10 mile drive to get there. She basically accused me of the trying to do a grand theft of two coffees when she said you could have drive out of here and done this order. Since I still had a charge time and date stamped which they said they didn't show it was obvious I did not go order and pay for two more to get free coffees. Wake up Dunkin. Your employees can make it or break u. U are fortunate you are in a higher tourist area or you would go out of business with second rate employees line that. Never ever will go back there again as previously loyal local longtime customers. read more

This store is supposedly 24hrs, I stopped by last night around 1:30am and tried to order coffee and a donut, the drive thru person told me they didn't have anything and they were actually closed. The open sign was on and someone else came through while I was there. This is poor management and terrible customer service. It would have taken less than a minute but no they turned away a paying customer because they were too lazy to do anything. If you aren't open then turn off your sign. I will never go back here and I will never recommend this place. Terrible terrible service. Waste of time. read more

Worst Dunkin' donuts I've ever been to. We asked for orange juice they said they were out, we asked for apple juice, they said they were out. Then proceeded to not put fruit snacks and nuts in the 3 oatmeals we asked for and didn't put the mixins for the coffee and tea we ordered. Not good. read more

Just bad. Ice cream itself is obviously ok. We just moved into champions gate and are health conscious but wanted to try them out as my son and wife love ice cream. We gave this place 3 tries on two separate weekends. First time was around 6:30pm on a Saturday and they where out of pretty much everything we asked for, m&m's, chocolate ice cream, oreo cookies, and had to cut our brownie in half as they only had one. The next weekend we decided to give it a try again on saturday and sunday. Tried at 2pm and 5pm respectively. Again NO OREO, so for the third time I couldn't get the oreo layered sundae i went for. One night no m&ms for my son, the next night they totally messed up the order. The customer service was no better. I know you cant expect much from a bunch of teenagers but geese. Needles to say we wont be waisting our cheat days here again. read more