Lady was rude and inconsiderate basically grabbing the donuts and throwing them In the bag had a big attitude then the most disturbing part is she took my money with her gloves on and went to make food right after physically touching the food for the sandwiches one which was mine. Shame on you! read more

The lady at the window was very rude with attitude. She acted as if I was bothering her because I ordered an iced coffee. I will not go there again. read more

Horrible service, they are always rushing you with your order. When you come to the window they say you said this. No. Always forgetting bacon on the avocado toast WITH bacon. I do not recommend this location. read more

Had coffee and egg wraps. Coffee was good but the eggs didn't taste like eggs. Watch out! Plus, the employees looked like they're being tortured. read more

Lousy lousy slow lousy lousy lousy service lousy customer experience. The lobby was closed and his family was in there having party while customers waited in the drive through. Not nice read more

I went to pick up a doordash order at 11:30 pm (10/20/2025) and there was only drive thru service, and the only male worker thats was there had this attitud, at first he didn't respond when we said we had an order, after sayi "hello?" two times he just said "pull up". We got to the window and nobody was there, we waited about 7 minutes there and then we honked for someone to show up at least to say wait since our costume was waiting for their food, them THESE man showed up with a whole attitude and and yelled "WHAT?" he followed up saying "if u want ypur food WAIT otherwise GO, using his hands at us. Although the place was completely EMPTY, No line, closed inside, nothing going on, it was only my car and we got mad and left. Talked to doordash support and they tried calling the store and nobody responded and he was at the window hiding but looking at us since we parked there until doordash did something with the order. HORRIBLE SERVICE, porple like that should not be working. read more

As many patrons have stated, this establishment is pure garbage. The drive thru employee I spoke to laughed at me for asking more detail about their doughnut selection. You can't make this stuff. Who laughs at their customers for asking more about product? "We have a lot of doughnuts." Oh? You don't say? Why do you think I asked for more information? It was 9 dollars for a half dozen terrible doughnuts. I bought them at 8:30 am and they tasted like they were made yesterday morning. Of course they didn't get the order right despite my having repeated it back to them. Don't give these people your business because on no level do they deserve it. read more

If I were the owner of this location I would not claim it on Yelp. It is an embarrassment to the food served in jail. (and yes, I did spend a weekend in jail so I did eat their food) My suggestion to Yelp is to come up with negative numbers so we can be completely honest. Now, I'm not telling you to go there. The iced coffee is great. The donuts...well, eating one of their donuts is like buying a dish scrubbing pad, taking off the rough part and putting chocolate syrup on the sponge part. YUMMY right? I got two double chocolate donuts and an "old fashioned" for my dogs. I gave the old fashioned to my dogs and they wouldn't even eat it. They dejectedly took it from my hand and dropped it immediately. It was as hard as a dog biscuit. But a dog biscuit has flavor. This is just a blob of floured grease that has no value other than to throw through a window to break it. My donuts? The frosting was great. So ate that and tossed out the cake part of the donut. So for all that splendor of disgusting garbage, I paid $4.17 for 3 THREE pieces of trash. I will NEVER go to that DD again ever....well, if the donuts are dipped in oil set afire and catapulted against a Medieval castle. read more

Solid breakfast food, the place is nice you do have to watch out in that narrow drive through though. Also they don't have donuts a lot of the time we come here shockingly enough. read more

Decent location have read other reviews and it is kind of normal for most of these Dunkin' Donuts customer service not to be great fast talking and cutting you off after every item you order asking are you done are you done are you done but my main concern about this location is that the parking lot in the drive-through lane has garbage all over the place I don't think anybody's been outside to sweep the lot since I've opened. Big-time eyesore and it starts to make me wonder if you can't sweep up the garbage around your drive-through how clean is the inside no wonder they've had the doors locked for so long and you cannot get inside read more

"Dunkin Donuts" the name says it all. Or so you would think. A few months ago this DD stopped carrying a number of donut varieties to make room for new menu items. I know I think of DD first for my steak sandwich, pretzel bites w mustard and waffle breaded chicken tender needs. Problem is I wanted some plain old chocolate cake donuts, not a grilled cheese with ham sandwich. I was told they got rid of multiple donut choices to make room for more sandwich items. This location is very close to my home and although I can buy the chocolate cake donuts at just about every other DD they no longer carry them at Biesterfield store. I continued to buy my coffee there and ask for chocolate cake donuts hoping one day they would realize their menu choice errors. Instead I was told stop asking for chocolate cake donuts or she will call the police. (True story) I no longer visit this Biesterfield location instead visiting the Nerge DD location. They are super friendly and sell many different types of bakery products including donuts. I now enjoy my coffee and chocolate cake donut every day from Nerge and 53 location. If you want a kosher tuna salad sandwich on a bagel, the biesterfield DD is your kind of Donut shop. read more

I made a mobile order from the app and I went to pick it up inside. The doors were locked and the lady inside motioned for me to go away (there were three hours before closing). I had to stand outside for a while until someone finally let me in to pick up my order, which they didn't even start until I showed up. read more

Ordered an ice coffee with carmel and oatmilk, I received a watered down coffee with no carmel and regular milk. Waste of money

Extremely rude, wanted to utilize my dunkin app to Pay but didn't realize I had to add funds. As I was quickly reloading and mentioned to the lady working drive thru she said hurry up. You need to park and come inside to pay you are taking to long and it was a matter of an extra 30 seconds. Will not be going back to this place. There was not another car behind me so I don't understand why they were so rude and rushing. read more

We went here for the Baskin Robbins section and had a cake made for my dad's birthday. The staff wonderful and worked with us to make sure the cake was delicious, and looked awesome. The woman who decorated it needs to be kept around she is talented and even followed up to make sure we liked it. Great customer service! read more

Dunkin' - Fantastic Birthday Cake! - Donuts Near Me - Elk Grove Village, Illinois

Great selection of doughnuts. The doughnuts are soft and delicious, worth it for their price. Coffee are good taste and excellent. Cashier are very nice, friendly and they repeated your order. Their customer service is excellent, very knowledgeable. Fast serving. The store is super clean. Nice place to get a morning bite. I would come again to these shop. And would recommend to my friends and to my colleagues. read more

Staff is inexperienced making the service slow. Latte had too much milk. The drinks should always taste the same no matter what location you visit. Have to wait 10 min for an order that taste wrong. There's a mcdanolds and Starbucks in the same area that will provide better service and drinks. Don't ruin your day by stopping here read more

Grave shift Lady is so fucking rude unprofessional and unpleasant never experienced anything like her she definitely shouldn't be working if you complain about how big or small the order is and in what way we choose to order our food or beverages leave then asshole. !!!!! read more

I look forward to coming to this Dunkin Doughnuts whenever I'm in town. I live in Los Angeles but, when I come back in town to visit family this is the location I always go to! The doughnuts are always super fresh and they have the best breakfast sandwiches! The employees are SO friendly! By far the best DD location I've ever been to : ) read more

As much as I love dunkin' donuts the service at this restaurant is horrible. They left me outside in the pouring rain and when we tried knocking on the door, the young lady who opened it gave us so much attitude because they were not opened. read more

I don't normally do reviews but these people really pissed me off. The worst DD ever! I pulled up at 9:40 and ordered a smoothie. They told me no, I can only order scoops of ice cream cuz they close soon. They close at 10pm. That's 20 minutes. It's takes 1 minute to wash a blender out. How lazy can these employees possibly be. Let me repeat this is THE WORST DD EVER! read more

terrible service. I asked for a breakfast sandwich and get nothing. Instead they "switched out" it for a bagel. If I could give this 0 stars trust me I WOULD. read more

Apparently they are unable to do half regular and half decaf macchiatos-"they only have regular"

Just bought cookies thinking they would be fresh. Was I wrong...they must have been 2 weeks old. So hard!!!!!!

THIS IS THE BEST DUNKIN DONUTS EVER! The workers here offer the best customer service I've gotten from a Dunkin. I go here at least four times a week for my caramel iced coffee. From 2-6, it only costs $1.50. I have the app on my phone, and I get even more offers and rewards. read more

I ordered a frozen coffee and half of it was foam. The bottom half tasted like syrup and the top made me sick. I genuinely wish I didn't waste money on this overpriced drink. Do not get frozen coffee here, it was disgusting. read more

Going to this Dunkin' Donuts at night will probably be the worst experience of your life. The night shift drive through worker white woman is kind of a bitch and very snotty when you're literally just trying to order a coffee and kept speaking over us which happened about 4-5 times now. No wonder why u guys have such low stars, you're staff is ass. Expect my homies I go to during lunch I love the ladies. rock on i guess... read more

This DD is the closest to where I work. I have given them plenty of time (and patience as the other reviewer states). The employees are young and very unprofessional. They are much slower than other DD's, seem to care less, fight with each other in front of customers etc. The breaking point was this past Friday, when I drove out of the drive thru to hear a vulger comment shouted at me by a guy sitting in a car near DD. I drove around and was shocked to see many DD EMPLOYEES getting out of that car with their DD shirts on. Where is the owner? I will NEVER give a single cent to this business again! read more

Walked in on Friday night! Store was not busy the floors were really dirty and garbage on the floor!!

This place is shit. Workers here have horrible attitudes. Drive thru and eat in is horrible. When I went through the drive thru everything was thrown in there and completely messed up. If I had time I would have gone around again and complained. Don't go here. read more

Probably should take down the sign in front of the building that says open 24 hours cause absolutely every time I go no one is there, it's 2:50 in the morning right now and this is the second time no one has been there....... kinda frustrating definitely won't be coming back again for my late night ice cream cravings read more

This is definitely the worst Dunkin I've ever been to. I literally have to sit there & watch them make my drink & I complain almost every time about how they don't even give me what I asked for. One time they gave me the completely wrong drink but I was running late so I just had to leave, I called them & explained what happened, & the girl who I was talking to only said "okay, what do you want me to do about it?" & then proceeded to hang up. Horrible service. read more

Very nice cashier! He explained the coffee drinks to me. I was short some change and he said it was okay. I will come back due to his kindness. read more

This location is a joke... the past 5 times we went here.... they don't have many flavors of ice cream .. They literally are always out of most flavors! Tonite.... they didn't have mint chocolate chip, no chocolate, no strawberry, no pistachio almond. I don't understand ! I've never experienced this at any other location!!!! Isn't this a corporate store, where is management????? Although we live 3 minutes from here..... we must go somewhere else !!!! read more

So disgusted with the service at this store, on Biesterfield in Elk Grove, IL. I often purchase hand-packed mint chocolate chip ice cream. More often than not, I am directed to the pre-packaged freezer. I repeat my request. One day the employee actually came from behind the counter and took a pre-packaged quart out of the freezer to give me. Sadly, I have had too many experiences when the employee then does not fully fill the quart. I dipped ice cream as a teenager; I realize it's a pain, but it comes with the job. read more

i have literally been sitting here for 25 minutes waiting to get coffee... they are either terribly staffed or just terrible. also - they always burn their coffee. read more

This place is horrible! I had high hopes when it first opened but it disappoints every time! The coffee is always burnt. The food from this location always tastes off or old. Customer service is very poor. Whoever works the drive thru needs to learn what patience is. It's very rude to rush your customers when there isn't anyone waiting behind them! read more

typical dunkin donuts/baskin-robbins establishment you expect...the ice cream portion is good, the dunkin part is standard...plenty of room inside since they are never busy...all is OK (nothing bad, nothing great)...the staff seems they are mostly young high school kids just starting out so be patience and give them a break when they make an error...just remember how you were on your first job as a teen... read more

Horrible place! Went a couple of weeks ago and asked for chocolate ice cream for my daughter. Turns out they were out of it, and so I asked for a different kind they were out of it too! Hmmm, called the manager of store and she said they forgot to order the ice cream! She offered me a free Single scoop just to mention her name. I went back a couple of weeks later they wouldn't do it. Horrible staff and they aren't clean the counters were dirty! Never Ever Going Back!!!!! read more

i still rock with the food but the older lady with glasses that was working the night shift here was extremely rude while we were ordering. she cut us off multiple times and was really snippy. i understand the night shift sucks but that's not an excuse for terrible service and a rude ass tone. i'm just trynna get some food bro read more