The coffee is pretty good. I have been coming to Dunkin for many years and have seen the service and drinks inconsistent but today was a good day. The large cups are big and asking for light ice they did so and filled up the drinks. I ordered a strawberry banana daydream refresher and it is a tasty flavorful drink. The cold brew here is exceptional as well. The inside of the stores have been renovated as well. read more

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Every time I have come to this Dunkin, they have the best customer service of any that I have been to. They are really good at selecting employees for this location because I've dealt with 3, wish I remembered their names, but each of them has gone above and beyond. The other restaurants nearby have horrible customer service, but this team always makes us feel like we matter. The food is great too! Thanks for being positive and acting thankful for our business! read more

Wonderful customer service and such a sweet drive thru who was beyond kind to my daughter!!!

I wish I had a happy review to post but i haven't had a chance to drink my coffee because for some reason this specific store only knows how to make burnt coffee, I ordered TWO ORIGINAL ICED COFFEES which is so easy a toddler could make it...I take my coffee the same way every time, 10 stevia and like 8 creamers so it's light and sweet. Dunkin has edited its DoorDash page to now only allow you to select ONE dairy so now not only does it come burnt it comes basically black coffee and burnt. This hasn't happened once this has happened multiple times. I HEAVILY discourage buying from this Dunkin, I also heavily discourage going to the Dunkin: Baskin Robbin's on 4 mile fork because they are just as bad if not worse AND they're rude. Go find a mom and pop coffee shop that cares for their customers and spend your money there instead. read more

I placed a mobile order online but didn't pick it up that day due to an emergency I had. I returned to this place the next day with my order receipt and Sucharitha gave me the order that I had not picked up. She was the one who helped me and was very kind. She is an example of good customer service. I picked up my order in the morning and I see all the young employees working very hard and with a good attitude. I highly recommend this place and am happy to witnessed the next generation doing great work and setting an example of a good worker who treats people with kindness and respect. I would definitely return to this place, thank you. read more

Pretty bad; would not go back. Went on Sunday afternoon around 2pm; sign taped to door that inside was closed due to staff shortage. Went through drive-through, and received egg "wrap" that was so crispy that it's hard to describe how many pieces flew all over the car. It wasn't a "wrap" because the egg fell out of the hard, flaky shell. read more

Have attempted to purchase donuts on multiple occasions and they have always been sold out. Customer service is always rude and lines are ridiculous! read more

spent $25 here. They did not get any of the coffees right. I ordered 5 more things to eat and they only gave me two. This is outrageous. I never get what I ordered from here. Never coming back. read more

Worse customer experience ever. Was yelled at by the cashier. Overcharged me but it was my fault! Basically threw my drink at me.Refused to give me her name or any store info but Laura your name is on the receipt. read more

Yes the lines are long but I appreciate the staff that shows up and performs reasonably well for wages that can be easy obtained elsewhere.

I wanted to buy donuts for my grandchildren and family (2 dozen or more); but when I walked in they told me only mobile orders or phone orders were accepted! Why was the door open? I will never stop there again- The line of cars waiting for drive thru went into the Lidl parking lot- What a "log jam"! read more

Sitting in line now, waiting 20 plus minutes for a coffee is ridiculous, and ITS ALWAYS THIS SLOW. which tells me 1 you're short staffed, which duh everyone is, or 2 you don't pay your employees worth a damn to work here or do their job properly. Sucks because this location is closest to my house. Awful every time, do better. read more

The service is very slow and unfriendly. Every time I go there in have to get out of the drive through line and go into the restaurant. While inside it's still a15 minute wait. read more

The only location I have to consider going back through the drive-thru for a third time. This location needs new management all together. Always makes my coffee black with no sweetener when I order the same thing, caramel latte extra caramel..I never knew a place that specifically makes coffee could get this wrong. I gave it a chance and walked in one day to avoid the drive thru issue and I was met with young obnoxious teenage staff who seemed to be literally playing around instead of assisting the line outside. read more

It is hard to think of an instance where I have come here and not regretted it. Lines are consistently long, which I cannot understand when you consider how horrid the service is...And don't think you're going to help yourself out by using the app. Maybe it works out, maybe it doesn't. It's kind of like Russian roulette..I thought I would try the app route and avoid some of the nonsense - wrong. You show up to the drive-thru or you walk in the store and tell them you're waiting on an order placed on the app and guess what? ..they were too busy with their faces in their cell phones or talking amongst themselves to realize you are standing there never mind the fact there was a pending order that needed to be made, so they make it after you've arrived. I really feel sorry for whoever is the owner of this store because obviously they are unable to hire decent help. Nay, the capacity to have an air of professionalism when serving up a coffee or donut, etc. does not exist at this location. Disgruntled, inept teens will drive this business into the ground. There is a litany of bad reviews on this location that are being issued for well over a year at this point. Mediocrity is the standard for far too many businesses. This is no exception. Try a different location, friends. read more

Terrible customer service. Employees are annoyed that they have to actually do what they are paid to. They between the obvious poopy tone of voice and the speaking over the customer. They continuously get the orders wrong. If I could leave no stars, I would. This location is child's play. read more

Between the poor customer service and stale donuts I've need been more disappointed with dunkin. The girl working the window act as if working is bothering them. I had to ask for my donuts three different times along with straws and napkins. To only see mold on my donuts. The one time they give me the correct filled donuts. read more

Dunkin' - The other part of the mold I thought was chocolate until it was traces in the filling - Donuts Near Me - Fredericksburg, Virginia

The Service here is abysmal... Over the last few months it has gone from bad to worse! It used to be that you could order from the counter, then to the kiosk only (With only 1 Kiosk working mind you), to now you can only order thru Drive-thru. I have tried the Drive-thru several times, only to wait for an exceedingly long time, and get home to find my order is wrong. When I went today, there was a sign on the door saying "Lobby Closed, Drive-Thru Only". I attempted to go in, and both Kiosk were down, and I was told the Lobby was closed by an employee- At that time the Drive-Thru was empty and they had 3 employees working. I decided I had enough, and was going to call and speak with the Manager- I spoke to T@mik@ and tried ti address my concerns, to get the same attitude I feel I get most of the time I go to this location, which is an air of indifference, and that I should be grateful I was even able to speak to someone... After hearing the excuse of being so shorthanded, I asked her if that was the case why wouldn't the Franchisee send staff from other locations he owns in Fredericksburg? And... If it were so hard to find employees to work, why aren't all restaurants in Fredericksburg shuttering their lobbies??? I have been to the Dunkin next to Cheddar's, and walked in with only 2 employees, and been served- I have walked in this location next to Lidl's, and seen 5+ Employees, standing around doing nothing, while the lobby is filthy, with one kiosk open with a line, and they won't take your order at the register! You get what you pay for- I think the Franchisee has put profits before quality of service for his customers! I'd rather get Donuts and Pastries from the Grocery Stores nearby, or visit any of the other restaurants for breakfast, than drop my hard earned $$ in a business that shows they do not care about its customers! read more

Service is slow. Ladies working inside laughing and joking, while I sit and wait for a drink that no one is making. They ask me "did you get donuts" and "did you order a drink". Just don't understand how unorganized and unprofessional some people can be. Donuts were hard and not edible. And to top it all of- no one was in line in front of me, so being busy isn't the excuse- lack of management. read more

If I could give them no stars I would. We waited to be served and their were five staff members working. An employee eventually acknowledged us and said they were only doing mobile orders. They were rude and refused to give us two cups of coffee for purchase. Their excuse was they were training employees. read more

Terrible service, terrible food. Didnt get what I asked for. Skidmarks on the underpants of society. Don't recommend anyone going again

Sat in drive thru for 35 min for a dozen donuts, the line was wrapped around the store. The employees are stretched to thin.