left work to get coffees for me and my boss, she had ordered them through her app. she sent the screenshot of the confirmed order to me. When i went to the speaker they said they didn't have any orders. i showed them the order, and they said it wasn't there. They handed it to the wrong person then proceeded to question me after i showed the confirmation. The one male worker then took my phone and scrolled off the screenshot. I don't know why he thought he had a right to go tap around on my phone with his dirty hands. along with being rude about their own mistake it is just super frustrating. i'm glad to see they have a 1.5 star review here. this had happened just now. read more

came here on a Saturday it's busy but this dunkin is very poorly managed. It takes about 30 mins to get a coffee and it's frustrating. The manager is also yelling at everyone in the back. This store also uses a kiosk so there is no one taking orders. read more

I love Dunkin and was so excited when this location opened near my home. Unfortunately, this location is very poorly managed and the manager is constantly yelling at everyone working and is rude to the customers too. Since the drive thru line was so long, my husband decided we should order inside. The manager will not allow you to order at a register unless you're using cash- so we had to use the kiosk. Normally I do a mobile order on the app, but since we didn't have it ready we went inside and used the kiosk. Took over 15 minutes to get our order and my husband's drink wasn't even full. Those waiting on mobile orders learned after waiting a while that they weren't preparing mobile orders unless you went to the counter and asked for it. New management here would make a huge difference! read more

This is the only Dunkin Donuts that gave me 11 donuts instead of 12. And they refused to make it right.

Every single time I get coffee here it's always a surprise what I'm actually going to get. The order will get put into the computer correctly yet mistake after mistake. Genuinely don't understand why black coffee is so hard. Especially paying extra for meat on a sandwich that's never there. Try to call to get help and it's always the same person who messed it up so no help there. Save your money and time by going to the ones in Lansdale read more

If you want terrible service, creepy stares, moldy whip cream, health violations to be broken and coffee tasting like river water then come to Dunkin Donuts in Hatfield! I have never tasted such bad coffee in my life! It's burned, either so much creamer or none at all and is watered down. Also the staff is rude. Go to McDonald's or wawa for coffee next time!! read more

I want to like this Dunkin, but it is hard too. While I never had a problem with the donuts itself (rarely I get anything else, possibly a hot chocolate) I never had too many great experiences with the employees. One of the first times I was here, I downloaded the Dunkin Donuts app and signed up for the program, which rewarded me a free donut via a coupon you print out and the employees scan. I was in the drive through which wasnt too busy as it was around 7PM and the employee takes one look at it and says he doesn't know what the coupon is. I explained what it was then he tells me they dont accept those coupons. I took it to the Dunkin on Sumneytown Pike, got it redeemed. I have been here every now and then since then, I only really come here out of convince being the closest Dunkin to my house (and across the street from my former work). I'm not a fan of the traffic off on Forty Foot Road/Clemens Road, it makes it a pain to leave. If theres no other choice I'll come here, but the extra 5 minutes to Sumneytown Pike is more worth it. read more

Rude employees. Kiosk doesn't work well. Not a good site. Keep on driving and go to another location.

Seriously not a great spot. I HATE giving bad reviews but this place is run so poorly I feel people need to be aware. Dunkin is a chain so you have typical expectations and this location is way below the expectations. This is our 3rd time being disappointed. They usually get order wrong, ie wrong donuts provided. The last order our jelly donuts were literally smashed as if the guy at the window did it on purpose. This time there was no jelly in the donut...it's our last visit. To the owners...please give your employees some more training. There are some nice girls that work there so this is not pertaining to all...but your losing customers. read more

Service is slow took 15 minutes for 25 munchkins place is dirty hairs and rappers everywhere 0/10 DO NOT RECOMMEND

This is my favorite Dunkin'! They're friendly to me and the customer service is by far the best that I've experienced compared to any other Dunkin'. It can be weird driving in from Clemens Road, not sure if it's a legal left turn. I use the app and have redeemed coupons. I can use ApplePay when I forget my wallet. I've changed my work commute to pass by here for my morning coffee & breakfast. read more

This worker Was taking our order and being very rude. She was yelling at us about her not hearing us. We ordered are food but all of it wasn't on the order. So the lady at the first window was very nice but the person that took are order came over and said we never said that and argued with our friend read more

I order from this Dunkin' all the time and my order is almost always correct. I do the walk in set up because it is usually easier for me. Every morning the manager is yelling about something. Today she is the one that made my drink and I always put either one pump or two pumps of sugar. When I was given my Ice tea I questioned it because there was so much clear stuff on the bottom. The manger informed me she made the tea and it is correct. Attached is a picture of my one pump of sugar tea you decide. read more

Dunkin' - Coffee & Tea Near Me - Hatfield, Pennsylvania

HORRIBLE HORIBLE DUNKIN !! I have come here multiple times in the morning and they tell me the espresso machine is "broken" "being cleaned" or I get the "I'm new idk how to work it " this has happened almost every time I come and I come almost every morning. I also had to wait in the drive thru line for 30+ mins for my latte that they didn't have and decided to tell me at the window after I had ordered. I told a manager about this and she didn't do much. Going to this dunking rn let's hope the machine isn't "broken" Once again I go and it is 730 and they are cleaning the machine the lien was 10+ cars and the inside was empty read more

The lady that works the drive thru on Saturday morning is wonderful! Always get my coffee quickly and correct! Love when I can get to this location ! read more

Every time I'm here I wait over 5 minutes for an on the go coffee. The manager yells constantly. Today an employee just quit as I'm waiting for a coffee. Already here 4 minutes and no coffee read more

People are unfriendly. They don't greet you at the drive through, just hand you your food and that's it. Donuts taste old. Wish we had other options in the area without driving to downtown Lansdale. read more

The employee's here like to body shame the customers. NEVER will I shop here or reccomended to anyone I know. Go to Wawa instead they treat their customers better. read more

Slow, rude and completely lost without any management. I placed my order at the drive through and some child named Gabe said "no". He then tried to say that was a joke and asked me to repeat my order. No thank you. Never going to that location again. No manager on site to file a complaint. Terrible variation in DD locations in the northeast. read more

Terrible customer service. I was eating for my door dash order for almost 30 minutes and not one employee greeted me. Terrible and very disappointed. read more

This DD is so convenient for me to stop in everyday and I drive to Harleysville because the service is awful. I tried for the last time today and picked up donuts for my co-workers. The donuts were stale and edible. I was embarrassed when I opened the box and found how horrible they were. I also ordered a sandwich that I had to throw away. There's $12 down the drain. I'm very disgusted. I frequent a DD everyday and spend money I could be saving because I count it as one of life's luxuries. read more

You need to address the horrid service at this location. Just now, I was trying to order a hot coffee and Dunkachino.  Four, F O U R employees standing in a circle (one waving her arms goofing off, another more interested in his cel phone than making his order), and the order could not be prepared correctly (let alone any amount of acceptable time.) When one young lady decided to attend to us at drive through, she waved an ice drink at me. After a couple minutes of what appeared difficult comprehension, "oh, you were the hot drinks. They will be ready in a couple minutes." (Perhaps the couple minutes her colleague spent playing Dunkin' TikTok would have been better served). I ask to speak to a manager. "She's not here." "Who is the shift leader of this merry crew?"  Out comes night shift leader. "What is wrong?" (Insert indignant tone here). Note that I drove away and do not plan to return since obviously customer service are foreign to this location's vocabulary and understanding. read more

I was super excited to finally have a nearby Dunkin' Donuts near my school, but when I went there for the first time, let me tell you... the people there did not know what they were doing. My coffee tasted horrific and it took forever to just get my coffee. The SECOND time I went I walked in and one of the employees walked in to get their paycheck and was SMOKING while he was walking in. As I drove away I saw the same guy out of his car yelling at someone else in another car. These Dunkin employees need to learn self-control and learn how to make a cup of coffee! read more

I had high hopes for this Dunkin! The guy who took our order was rude and didn't listen to what we wanted! He screwed up our order! Made us feel like we were an inconvenience! Our donuts were extremely melted to the point we had to refrigerate them. My coffee was filled with so much cream it was basically white! We will give them another chance but they need to work on their people skills! read more

I ordered a hot coffee. According to the app there is a free donuts. I asked employee for free donuts. but he told me that, he is unable to give donuts. I asked him it's for my son And still refused to me. I asked for manager, he said there are no manager working. No good customer service. Employees need to train well how to behaved customer. worst place I ever meet in my life read more

This Dunkin is right across the street from my house, but I will literally drive 15 minutes out of the way to go to a different one. This is the worst Dunkin Donuts. The coffee sometimes tastes funky and watery. They don't accept coupons, but there is nothing notifying you of that policy. There is little to no management and the employees are unprofessional. Go to the Dunkin in Souderton or Lansdale. Avoid this one! read more

Not going to exaggerate here... this location will get your order correct 10 percent of the time. Whether it's forgetting an item, giving you the wrong size, and totally messing your drink order up. Again, not an exaggeration read more

I ordered a brownie batter donut and was given a normal chocolate frosted donut then told her it was the wrong one and got attitude back. She then gave me another wrong donut and it wasn't worth the argument at 4:45am!! They also had me wait 10 minutes for a wake up wrap because they weren't ready. If I wanted to wait ten minutes I would've gone somewhere else and had them hand make a sandwich. I stop here frequently in the morning. Will never come back. read more

Unfortunately, I had to call corporate. They are off line and although you can pay with the app, you cannot get eagles or flyers discounts on game day. Employees are friendly but don't have clue on how the app works. read more

I have been going to this dunkin' since it's opened, at first the service was great & the coffee was good. Then I noticed that the employees started getting snippy with me when I pulled up to the drive through window for no reason at all. I've since noticed that the employees that didn't seem to enjoy their job very much were no longer there. Within the past few months i've noticed i'd get either really ok coffee or really, not tolerable coffee. I go to dunkin' every day so I know what i'm talking about when I say my coffee is messed up. I have also spoken to other people who go to the same dunkin' even at different times than i've been & they all agree that the coffee has been going very down hill. There has been times where I either have to turn my car around to return the disgusting disappointing coffee i've received, or even sometimes i would have to stop at another dunkin' donuts & pay for a second cup of coffee because the first cup was just disgusting. My boyfriend is apart of the Hatfield Volunteer Fire Company, & since this dunkin' has opened an employee would deliver & donate left over donuts at the end of the night directly to the firehouse on a Tuesday or Wednesday night. Which such actions were greatly appreciated. Tonight my boyfriend said that the employee who would kindly deliver the donuts showed up to the firehouse & informed the hard working, volunteers, that risk their lives for others, that the new manager said, that they would rather "throw the donuts away at the end of the night than to donate them to the people at the firehouse" I am absolutely appalled & disgusted at the manager of this dunkin' donuts & I will be taking my money elsewhere. I'm sure Starbucks will greatly appreciate it. The coffee there isn't hit or miss every day anyway. I'm willing to spend the extra buck to have a good cup of coffee rather than give it to such an uncultured swine such as the one that manages the dunkin' donuts in Hatfield. Absolutely ridiculous. I wish I could give this Dunkin ZERO stars as a review. It doesn't even deserve one. read more

Service was quick and friendly. No problems with my order. Also, place was very clean.

0 stars, $3 for a Large Sweet Tea!? Every other Dunkin has it for $0.99, and it wasn't even sweet. The staff was short and not personable. Ordered a Frozen Mocha Coffee, it wasn't at all what I ordered. I am dissatisfied, which is an understatement, that I paid almost $8 for two beverages. This place needs not to exist anymore. read more

Paying $3.29 for a SMALL drink cup that not even fully filled this happened to me second time, like cmon guys even star bucks doesn't do this. If the staff don't know the measurement please learn it, I go to other dunkin near work and they always fill appropriate amount. The staff doesn't know their products either. read more

Clean, fast, friendly! It's New Year's Day and we stopped in after visiting family. The restrooms were very clean and the staff were ultra nice. (guy with red hair especially) Our food was fast and they noticed that I had a car full of kids and dogs and they were overly helpful and friendly to our whole gang. They were obviously paying attention to our experience. They made helpful suggestions for food (and treats) and our hot drinks were perfect. I never write reviews but they made such an impression. We will make it a regular stop every time we are in town. read more

Went through the drive through to pick up an order placed online. When we got there the order wasn't ready as if they hadn't even noticed it. The boy at the window had his hood up, and the person behind him as well. Another guy came to give my friend her order and his full body extended out the window to the point where his head was almost in the car and said "oh wait I forgot something" laughed and said nevermind when my friend didn't answer. Gross. These teens working here are so disrespectful all three times I've been there. read more