First and last for me Just went to this one and should have read the reviews first. Now, I cannot complain about the service at the drive thru. That was great The gal was nice and friendly. The energy drink the made was great. But we made the mistake on ordering food. We'll, 2 donuts. Raised frosted with sprinkles. How can a place that is a donut place serve old donuts? Raised donuts are soft and airy and tender. The ones we got were on the firm side, a bit dense and not airy. Even tasted like old oil. More like a donut you'd buy in a grocery store bakery. I don't understand how a donut place, that famous for donuts, can serve that. read more

Made my first, and last, trip to the Indian Lake store yesterday, and they do qualify for the Golden Fleece award. It was mid morning and only 2 other guests there, and I have a idea why that is the case. I ordered a senior coffee and normally pay under a $1 at the Burger Boys. I was charged just under $3 and suffered sticker shock the rest of the day with a little carryover this a.m. You would think that Mgmt might be astute enough to realize a reasonable buy on small coffee might lead to a expanded purchase. read more

This place is so nice the man just gave us free doughnuts before they closed (2 hours) and they were delicious

Hands down the worse Dunkin in the history of Dunkin's. It doesn't matter what time you come here or how many cars there are in the drive thru, you are basically guaranteed a 10 minute minimum wait just to be greeted and order whether you are in the drive thru or go into the lobby. It literally took someone 9 minutes to even acknowledge my existence as a human inside the store. After 15 minutes I left. Idk how this location is still open. read more

By far one of the worst locations around. Repeatedly have my drink handed to me without being filled and spent $12 on 2 coffees today that tasted like water. Employee was snarky when I asked her to fill my drink to the top, as I should receive what I paid for. read more

Honestly, I'm not shocked to see so many negative reviews for this Dunkin'. I sat in a drive thru line at the speaker box for so long today after being told they'd be right with me. (If Morgan Freeman was narrating this review, this is the part where he'd step in and let you know that this employee was, in fact, NOT right with me.) It took probably 7 ish minutes of just sitting there and no one else was ahead of me in the drive thru line. Then when I ordered, my iced coffee definitely had more than the 2 creams I asked for. And since you can easily see through the cups used for iced coffee, it didn't take much to notice that my cup was only about 7/8 full and had nearly an inch at the top of the cup that could have still been filled with that delicious coffee I love so much, but alas... I was not so lucky. At least they had the blueberry flavor that I really like in stock. That's something. read more

Dude....We didn't come for the cheese ham croissant roll ups or any of the other weird sandwiches you are trying to pedal. We didn't come for the low budget not good as Starbucks way to sweet coffees. We'd happily deal with the obnoxious teenagers you seem to be only able to afford to hire to work there who can never seem to work a basic headset mic. ONLY ONE THING WE EVER COME FOR AND THATS REGULAR GLAZED DONUTS! And you NEVER have them. This is perhaps the 10th time. I give up! It's not like it's 8.59 pm and I'm showing up way late. No dude, 3pm on a Saturday and you ain't got Donuts? None? I can see if it was sometimes but always? 10 times no matter what time I come or what day? How about up your orders? Is there a donut shortage? Is Biden sending all the donuts to Ukraine? Are the teens in charge of your inventory too? Cmon guys seriously just order more donuts! How hard is that? I don't care about anything else on your crappy menu. You are a Donut store that doesn't have donuts and that's just stupid! read more

American Runs on Dunkin! Well, maybe "Steve" didn't get the memo. Every time there's a line for the Dunkin Donuts drive-through, you already know it's, "Welcome, Dunkin'. This is Steve; I'll be right with you." The man cannot multitask. When the car first in line finally leaves, you get "Sorry for your wait. May I take your order?" I only know this because this is my morning routine. Steve must be the manager or franchise owner because whenever someone else runs the drive-through, there's never a line, and you're in and out. There are always new faces, too, yet he is still there. My only wish is that if there's a fry guy kind of position at Dunkin', he should just do that. Stay out of the drive-through and just be the munchkin guy. read more

Who is this place managed by. Why am I sitting at the speaker for over 5 minutes without any type of acknowledgment? It's basic drive thru protocol. I'd say it'd be better to go inside but that'd be a lie. They just walk back and forth without so much as a glance. read more

The door is locked first thing in the morning even though they're open. Terrible customer service and pretty rude as well.

We ordered a few donuts and some breakfast sandwiches. Let's just say I hope we don't end up in the ER today. The food was so bad and so old tasting even the donuts. I will never, ever come back here. None of us finished our food. Has to be pretty bad to throw away donuts. Well done, Hendersonville. You have ruined Dunkirk Donuts in our area and your franchise should be taken away from you. Yes, that bad. read more

I'm not one to leave reviews, let alone bad reviews but my god this place was terrible. I work night shift and ordered a coffee on my way like 10 minutes before I would arrive. I pulled up to the drive thru and sat there for a good 15 minutes saying "hello?" multiple times with no response. I pulled around and went in to at LEAST 4 young kids just standing there doing nothing. They were all standing there while the poor kid who looked like he was training was the one making my order. At least two or three of them had headsets on and nobody answered me at the drive thru. My experience was absolutely infuriating. I'm also late to work because of this :) read more

This place is a ABSOLUTELY Mess!! Like seriously y'all need to go under new management or get some better workers because this place makes me feel like I'm back in the hood dealing with high school students. The extreme long lines are unbelievable for a place that doesn't make anything special! Your killing the coffee lovers in town! #dobetterdunkin #zerostars read more

Who does the ordering for this store? They never have everything in stock at once. They always prematurely run out of donuts in the morning and also, randomly, avocado toast. Several times my avocado toast was made with ZERO seasoning on top and the last time I pulled back around and asked the girl working to please add it and she said Dunkin Corporation canceled that seasoning and they won't be serving toast with it anymore. Go to the dunkin on exit 6, sure enough, they have it. This place is trash. read more

First the lady yelled at me through the speaker , the guy at the window almost gave my the wrong order and all I got was donut and for one there's no napkins and two ... THERES A HAIR AT THE BOTTOM OF MY BAG WITH MY DONUT . I can't go back because I'm now at work so I had to throw the whole thing out . Lord help . read more

Dunkin' - a donut in a white bag - Coffee & Tea Near Me - Hendersonville, Tennessee

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Beware! Workers don't believe that I'm deaf. I didn't even get the chance to order so I just went to another other fast food place. Don't go there! They( Two women) were so awful and very snobby! 206 Indian Lake Blvd Suite 1 Hendersonville Tennessee! Good Luck! read more

Uber eats. I just spent 32 minutes in the drive-through at Dunkin' Donuts on Indian Lake Boulevard when I got to the window after 32 minutes they asked me what the order was when I started to tell them they told me that it would take about another 20 minutes. Did not ask me to come inside there were cars stacked up around the building behind me I had already sat in that line for 32 minutes worst service I've ever had at any restaurant I've ever been to. Do not go. read more

Much better service now! Last year this place was a mess. The employees are friendly and attentive!

on this cold snowy and icy day amber and ashanti went above and beyond! thank you ladies!!

Bought a dozen donuts at the Hendersonville store....everyone variety I asked for-they were out. I finally settled on four different kinds of 3 each. Varieties that I wasn't really crazy about. When I got them homes, they were so stale that they were half of them weren't even edible. They had to have been made several days ago. If I were an owner or a sales person, I would have never let this quality of food go out. Yes, it's only donuts but it's the principal of service and quality. I won't be a customer in the future.. read more

This place was great! As soon as we walked in we were greeted by the employees, was also very cheap and was extremely quick. Definitely coming back here again! read more

Terrible customer service! There's always a shortage of products. Rude interactions between customers and the workers! I won't ever go to this location again! read more

Zero stars if it was an option! I am writing this for my 86 mother who wanted two dozen donuts to have an outside Covid party on Memorial Day. She reluctantly took my advice and purchase Dunkin' Donuts. (She doesn't prefer Dunkin' Donuts). She drove to Dunkin. Ordered and paid for two dozen donuts. Dunkin was out of donut boxes so the chocolate donuts were in a different style container that contains 6 donuts each. They gave her two containers (one dozen smushed chocolate donuts). She Paid for two dozen. After she got home she opened the donuts and realize the two containers were not dozen containers. She called and then drive back to the store for a refund. Let's recall she is 86 years old so getting out and driving is not as easy as it is for everyone. They have her her rightful refund. Did not offer to even give her a dozen free for her trouble or refund the price of two dozen. WORST customer service (and mediocre donuts) around. I feel responsible for having faith in Dunkin and recommending this company to her. read more

This is the slowest Dunkin I have ever been to. Even when they have a full staff, expect a 20 min wait with a line. It almost seems as though they work one customer at a time, from the time they order until they get their stuff before they even greet the next customer. read more

I honestly don't know why we return to this location. Some day I'll learn. Like most of these comments it's painfully slow. They truly can only work one customer at a time. The staff members are very disgruntled. One was even singing a song about hating the place when we pulled up to the window. Funny but kind of sad at the same time. It's very clear the owner of this store does not give a crap about how the business is run. People are short staffed everywhere but you can still do your best with what you have. Maybe the store owner and mgmt need to work a day in their stores to really see how things are going. read more

Updated: Coffee is easy to pour, but everything else seems like it's a puzzle. Just poor management. read more

Week after week I come here. I will stop. The service is painfully slow. There is no excuse to provide this service on a consistent basis. Close down this location or hire some workers from chick-fil-a. read more

Dunkin at one point was my go to when Starbucks went to shit , but this location in particular is slacking . The female manager has a bad attitude and acts as if being busy is a problem .. my coffees have been flavorless and the employees all act like they hate their jobs .. retrain your employees and fix your bad attitudes . read more

The employees often get orders wrong. Today I ordered avocado toast but got avocado bread. It wasn't even lightly toasted. My drink was good though, which is why I gave 2 stars. read more

this service is not good at all. the ladies that were taking my order just stood around laughing the whole time then after waiting 5 minutes for only 2 drinks they asked what i was waiting on after i already paid them. also as someone was pulling behind me the lady was like huffing n puffing. I WAS LATE FOR MY SHOW read more

Thank you for making me a better person through coffee and croissants. The employees were super friendly. The order came out fast and right. The place is clean and inviting. It was a little far from where our hotel was, but totally worth the drive read more

Past few times we've been, they've messed up the order in some way. Would love to see a bit more effort from the staff!

Two days in a row I spoke with the rudest employee over the drive thru speaker. Evidently the were out of donuts, which is ironic for a donut shop. She wouldn't even let me finish a sentence. She was abrupt, argumentative, and RUDE. Then she started pretending she couldn't hear me. I asked for an iced Mocha and she kept asking if it was a coffee (what else would it be?). After the 3rd time of saying yes it was a coffee, I raised my voice and confirmed again that it was an ICED COFFEE. Then this other woman comes on the speaker to tell me that I don't need to be rude. Are you kidding? For speaking up after the third repeat? And this was the second day in a row to go thru this for a watered down beverage? They've lost my business forever at this location. I'll drive to the next one, 3 minutes down the road, and save myself a unpleasant exchange over donuts and coffee. Whoever trained these people did a lousy job. PS. There are several complaint about rude behavior at this location. They are true. Save yourself the headache and go somewhere else! read more

Updated Aug 4, 2016: Well... Unfortunately I will never be back to this DD. I thought I would give them another shot, but after my experience today, I see the main issue is, the manager has zero leadership skills. She is teaching the staff terrible customer service skills, such as: ignore the customer. Do not take responsibility. Respond to customers as though they are a pain in your ass, and hopefully they will leave sooner. Be lazy and dismissive; these are skills that will no doubt be a great addition to a resume, and will shine in her employee's job performance for years to come. Bottom line. It doesn't take 10 minutes for one of four employees standing around, doing nothing, to take an order from the only customer in the building, and when brought to your attention, don't be dismissive and arrogantly rude to your customer. This DD is a big black mark on the DD Brand. read more

In the last 5 months this location has gone down hill! My husband and I have been going to this location since it opened. We get coffee and tea everyday. On at least 5 occasions they have run out of tea. The old managers would get some from another store until their delivery. This management doesn't seem to care about their regular customers....1 week without any tea. It also appears that their donuts are not totally baked all the way thru. What happened??? read more

when i got my donut all the frosting was off! It would be better if they didn't jsut throw them in the bag.

Donuts, coffee, & customer service make up the foundation of success for any Dunkin' Donuts. Coincidentally these are the 3 things this Dunkin' Donuts get horribly wrong. Not only did they manage to forget our muffins and to put cream/sugar in our coffees but after we drove all the way back after getting home to realize their mistake, they didn't seem phased. Even the manager shrugged it off. Since management set the tone, I'd say this place is in trouble. The silver lining is there's a Starbucks right around the corner - and we'll have fun finding a new donut place. read more

I thought I would get the regular bad service that is the norm here but this was a new record. To have to wait fifteen minutes for a sandwich and coffee when only one party was in front of me is beyond unacceptable. It's not the staff that is the problem - it's the owner who is responsible. There are not enough people working here, that's obvious to everyone. He should have his butt working here to serve his customers if he is short handed. Don't give me the excuse you can't hire anyone, you are burning out your current employees and will be in a bigger jam. The reason you can't hire is because you are not paying enough - pretty obvious. If you can't staff your restaurant and provide the service customers expect you have no business owning a restaurant. If you are not reading these reviews you don't know the first thing about running a business. You can be sure I will never be returning and will be spreading the word about this to neighbors. Starting with this post. Unfortunately I had to give one start - your restaurant did not even earn that. Again don't blame the manger or employees - you need to own this service. read more

They were out of absolutely everything and charged me extra! Very upset with the staff and management.

When I asked what the "manager special was" our cashier just looked at us like we were crazy.... his name was Ma'kel. He treated us like trash and was rude... The coffee was good but he made the environment very unpleasant. read more