Good place, but be ready for a long wait. The food was good and staff were polite, just service was slower than expected. Not recommended if you are in a rush. read more

Was going to give them the benefit of the doubt the first time, but I had to wait a half hour... but then it happened again when I gave them a second chance. Get your stuff together and do better guys. read more

Akways quick to provide My coffee and or breakfast sandwich. Just that the exterior maintenance of the building landscape is really bad. Tall weeds everywhere. They have not put down mulch in years. Looks horrendous compared to other business in neighborhood. Do better Dunkin!!! read more

Workers were extremely friendly, always smiling and willing to help. I went on Saturday morning, super busy, but the workers were always smiling being polite, and they seem like they really enjoy working there. They greet kids with a smile and have no problem having a small conversation. Floors, tables, and chairs were extremely clean. Food was excellent, warm and quickly made. read more

I have continued going to this Dunkin' (albeit a lot less than I used to) and it does seem like they are a lot better organized than before. I have not consistently had the same issues of slowness here that I have had in the past, especially where I am waiting for a significant amount of time. The food itself is your typical Dunkin' fare - and here sometimes it can be a bit hit or miss. For instance, sometimes a toasted bagel is on the verge of being burnt, sometimes it seems like it hasn't been toasted at all. That being said, the drinks are always good. It's not the cleanest Dunkin' in the world, but I know they get a lot of foot traffic based on their location. read more

This Dunkin is the worst! I took my dog to the dog park and stopped here after for coffee. I asked for a cup of water for my dog but they would not give me a cup of water for the dog! I had purchased a medium coffee and a donut and the coffee tasted so bad! Next time try asking for a cup of water with your order and guaranteed, they will say no. I am not going back again!! You need warned. This place do not like dogs. read more

They always let me keep something that they don't make right, respect to the workers for that.

It's not difficult to put donuts into a bag. somehow this place makes even that task difficult. Avoid this dunkin and head up the street. it's not worth the headache early in the morning. just horrible service here! read more

Food was decent. Service was the worst i have ever experienced the workers were rude and inexperienced i do not recommend going to this dunkin. read more

I literally had someone bring my order to my car this morning and shove their hand in my face before handing me my coffee... I looked at her quizzically and said "excuse me?" And she replied "my tip." Stunned... I repeated my question as she held my coffees out of reach and she repeated her answer. The third time around she told me "fine! you're not going to tip me when I provided a service" as she finally released my coffee hostage and huffed away... her name was actually Karen. I could not believe it. I called and asked for a manager (who had did not sound the same as a woman- so I knew I was talking to someone different) I explained what happened and she said "ok." ...I paused and asked if this was normal? And she said "no, but I'll talk to her if you want." Again stunned by her reply I asked... "I'm just wondering if this is normal for her to do?" And she said "no, I'll talk to her" as if I was bugging her... overall it was just so very odd and rude! I'm not questioning tipping at all-just the way this woman and the business went about it! read more

Horrible customer service. Lazy workers. This D & D is supposed to be open until 8 p.m. We went there at 6:50 and the teenager inside refused to make a cappuccino because he said, "oops, we're just cleaning the machine." Um, at 6:50 when they close at 8 p.m.? No. The kids are just lazy little $ hi ts and a smart owner would fire them. A smart owner would realize by looking at his receipts that there are sales missing. The same thing happened at this location a week earlier. Low expectations for this place. Avoid like a disease. Hit or miss. The Mendon and Upton stores are SO much better. read more

just went in at a very busy time and i was greeted with smiles from the entire staff .

Second time this has happened. Ordered Sandwich and has browns. Open the bag in the car.... No hash browns again and the sandwich is open such that the cheese is sticking to the bag. The silver haired lady who put it together was able to take her sweet time and chit chat with her coworker while I patiently waited. Never again will you get my business at this location. My advice to all others....find another dunkies with a drive through...this one is not worth the effort to go into. read more

This is for the new location on West Main Street. This place sucks. This whole ticketing and wait in line for your order concept is redundant. I shouldn't have to wait 15 mins for a medium regular hot coffee. And then, my ticket number somehow disappears before they even prepare it for me, which required me to complain to one of the workers. The cashier should take the order and pour your coffee like they used to do. Anything more complicated and if it includes food, sure I'll wait. It doesn't help that we're in holier than thou Hopkinton, which doesn't allow drive thru windows. All in all a complete waste of time read more

Dunkin Donuts has to be one of the rudest businesses that I have ever dealt with in my life. I went to a Dunkin near my home at 78 W Main St, Hopkinton, MA. When I entered, I said good morning to 3 different staff, and they didn't say anything. I placed my order, thanked her, and she even said nothing. I asked for napkins, and I noticed the staff did not like the fact to get out of her way to give me them. What bothered me was the lack of care for the customer, and the workers were not friendly and very rude. AVOID THIS PLACE at 78 W Main St, Hopkinton-Ma-01748 read more

This past weekend we stopped at this Dunkin Donuts located within a the Mobil convenience store while on a road trip. Overall we were disappointed by our decision for a few different reasons. First, this Dunks is crammed into a little corner of the convenience store which made waiting in line a nightmare. Second, the coffee didn't taste good. My assumption for the taste would be that the water quality is not that great. The only redeeming factor for this location was the fact that the staff was really polite and quick. Even though it was awkward to stand in line, we were in and out before we knew it. I would say that this is the type of Dunkin' location you stop at if you are really in a hurry or don't know where to find another one. read more

Dunkin' - Storefront - Donuts Near Me - Hopkinton, Massachusetts

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Worst Dunkin's in the area. Twice been there for a box of Joe, twice they forgot to order the boxes. Never make the mistake of going to this business read more

This place takes forever just to give u either a wrong order or a bad order. Not worth it.

Waited 30 minutes for a cold brew coffee and left without it today and specifically went to the one in hopkinton because I love the coffee bar beer taps they have, well they must have been understaffed with three people working and maybe 8 people waiting for food or coffee they couldn't pull it together, worst service ever today, and I was afraid they weren't going to make my coffee correctly so I went to the dunks on pond st in ashland instead and they honored my receipt so thanks but no thanks hopkinton, get some staff that care please!!!! read more

I made the mistake of going into this Dunkin's. I had ordered a large iced coffee regular. Based upon my personal experience over more than 20 years, a medium iced coffee regular came with 2 sugars and 2 "portions" of cream, and the large iced coffee regular came with 3 sugars and 3 cream. After I had climbed back into the car and had started driving, I had taken a sip. BLECCH!! I looked at the sticker on the plastic where I had read, "Large iced coffee.1(!!!) sugar and 1(!!!!) cream. SERIOUSLY????? Fuck this Dunkin's location! read more

Dunkin' Donuts, Dunkin' or Dunkee's - anyway you say it this location is routinely (and considering it's volume of business) obtusely understaffed. read more

I have been here 3 times since they opened hoping the next time would be better than the last. Nope. They are rude and slow. I was first in line today and stood there for 4 minutes while the employees were 'too busy' to acknowledge me. A guy in line behind me even asked if they were closed. I left never to return and have let all my FB contacts know as well, and many agree! read more

It's new and updated to the new modern style of dunkin and it's really cool. The service has been nothing but above expectations making the restaurant not only presentable but efficient as well. My favorite dunkin read more

Nice and spacious. There is even a conference room for the customer. Very comfortable especially the table and chairs. They do not even have a tip cup like every other DDs. Awesome place! read more

The lady at the register forgot to add the hash brown I ordered to my order, and when I said this to her she snapped at me and told me to get back in line to order, and the line was out the door. She was very agitated with all the guests, and did not represent Dunkin' Donuts very well, to say the least. Not to mention, she was a bit rude in general, both when taking my order and when preparing my food. read more

A bit hard to find. Located inside the Mobil gas station with only a sign on the building itself. Restrooms are down a skanky corridor that makes you fearful of an abduction. Otherwise it's the typical Dunkin' offerings and service. read more

Very nice inside, service is a little slow at times but the staff is nice. If you don't want to wait in line, order online. Over all pretty good for dunkin. read more

The service was terrible. They messed up my order. They wanted to charge me 25 cents per cup to split a water I purchased there to split between my kids. read more

The iced tea taste rancid since they moved to the new location. I have brought it up to several employees a few times I visited this location and nobody seems to care!! Something is wrong with the water!! I assure you! Not to mention the customer service is terrible! read more

I would give 5 stars when they get rid of the woman with the lip piercing. She always has an attitude and is rude. She only becomes friendly when her boss is near her. I hate when she takes my order but worse when she is making coffee. She looks high most of the time. read more

The past few nights i have been here before 11pm the donut and bagel case is already trashed. Most staff if nice but my coffee/tea orders dont come out right. read more