This used to be one of the good ones, something changed recently and I feel like every time I see the younger heavy set girl I'm screwed. When the girl with a darker pigmentation who looks almost Indian works/worked the window, I knew it's on point and going to be a good day; and she is always friendly. Yesterday my egg was missing from my sandwich and today the coffee was missing from my frozen coffee or they used hot coffee on the ice to make it because it tasted worse than plain watered down milk. Dunkins convenient off little are no-go for me now. read more

Got my order wrong. Dining room floor is covered in donuts, tables are sticky. Do they even clean? I'll be speaking to the manager on my way out. read more

I stopped by for a breakfast sandwich. I was given a credit card device to pay for my meal. First question was what kind of tip I wished to provide ranging from 15% to 30%. Are you kidding me? Now I'm nervous the people preparing my food might give less than satisfactory service. How greedy of an organization can you be? You lost any future business. read more

We've gone here a few times. The food is okay, but the cold coffee drinks usually taste burnt, and come on, it's really not that difficult to make hot coffee without getting the grounds in it. That usually means they don't clean out the filter basket or even rinse it between brews. I'd rather go to Wawa, or even drive to the Dunkin' on 19, than go back here (the one on 19 has shaped up once they got rid of some of their useless staff). read more

Dunkin' - Coffee grounds in a simple cup of hot coffee. - Donuts Near Me - Hudson, Florida

I would give 0 stars if I could. The system didn't read my coupon and they refused to give me any type of refund or money back. I said for them it just keep the drink, but they said "There's no manager and there's nothing we can do." I end up taking the drink and it's undrinkable. I asked for very light cream and it's im drinking a cup of milk. God awful service ran by high schoolers who have no clue what planet they're on. read more

Dunkin' - Brown milk - Donuts Near Me - Hudson, Florida

Went through drive through today. As the young woman brought my food to the window she was picking at her nose. I was shocked and said nothing since I was already running late. Food went into trash of course read more

If you want Dunkin', keep driving unless you have nothing better to do than wait. Went inside and was asked "what do you want" followed by " Oh, welcome to Dunkin'" No wait at the counter but that didn't matter. Employee had no clue how to ring in a macchiato or what bakery item I was even asking about. It took OVER 20 minutes for 1 macchiato and 2 donuts. 20 MINUTES!!! Are you kidding me? Get gas station coffee before wasting time here! read more

I am absolutely done with the Dunkin' located off of State Road 52 (9322 SR-52 E Unit A Hudson, FL 34669 United States). Every time I have gone here, I have had nothing but bad experiencea, and I can understand maybe once or twice since I have worked in the food business before and understand how stressful it can be, but it happens every single time I go. The workers have a bad attitude, the orders are consistently wrong and when I have tried to politely correct the mistake I get attitude or a snarky remark. my mom loves their coffee, but we refuse to go to this store despite it being the closest one to her house due to the service. I have even tried their online services to avoid the trouble just to make my mom's day, and they still mess the orders up. they do not contact you if they do not have something and will either choose to replace it with whatever they feel like (again without at least trying to contact you) or they just do not include it all together. I highly recommend going to any other store, just not this one. It is not worth the aggravation, the disrespect, and not even worth spending money at just to have missing items. read more

I very rarely leave bad reviews but I can't with this store. I have had zero good experiences here despite multiple chances. One of the times I ordered a Carmel craze latte with almond milk instead whole milk only to repeat the order 3 times (that's okay I don't mind) but I kid you not these people made me almond milk with whole milk and with caramel AND a cherry on the top a small whatever they gave me was more expensive than my coffee. Who knows. regardless tonight again we ordered a mobile order so there would be no confusion 15 minutes before we got there and it wasn't done. store totally empty no one in the drive thru and my coffee wasn't even started. My husband went in and asked and he literally said "Oh the tickets right here!! It'll be a couple minutes." No apology, nothing. I'm done, Ill be going out of my way to better run Dunkins. read more

Waited until I got home to start sipping on my chai tea latte and get home, open the cup, and my medium looks like a small! The tea was literally filled up half-way. I come to this location often and have contemplated leaving a review multiple times either from terrible customer service to slow staff when there is a line wrapped around the building. I don't like to complain usually but honestly when your waiting for so long to get your items and then you get half of what you pay for, it can be frustrating. read more

Dunkin' - "Medium" - Donuts Near Me - Hudson, Florida

This location has got to be the worst Dunkin Donuts I have ever been too. I come here DAILY. And there is never an improvement. Staff is rude. No "good morning " no "thank you " nothing. It's like it's a inconvenience to them. The wait time is horrendous! Orders come out randomly and not in order. The owner needs to take a good look at the management they have for this location. No matter how busy the staff would rather stand around and blab! This place needs an overhaul on management and additional training for the staff! Bring me aboard and this will be the number one location with staff and service! read more

The service is crap. I placed a mobile order was going through drive thru drove up to speaker to have a lady come out to ask did you give your order to the guy in the front, no sign posted to do this so I said no she then told me I would have to drive back around to place my order I told her it was a mobile order said I would still have to drive back around. Instead I parked my car and walked in and the guy from outside came in like he was expecting me to say something or they were just switching but he was the one that also helped me inside because the 4 other workers right there would not even say hello or anything. You are not chick-fil-a but to also have someone standing half a store away from a menu is crazy as well. This location has always been bad but I figured after the last time I came til now which has been almost 2 years service would be much better but still same rude service, don't know if this is a location that hires the ones or takes the ones that get rejected from other locations. That's the bad thing sometimes with franchise stores they don't always follow or are held to the standards of a corporate owned. read more

Did walk in so I could use coupon from the app. Did a coupon for a three dollar drink. Bought a couple of other items then wanted to use the coupon for three times points for my birthday. To which the cashier already checked me out said I can't use it now I have to use it on my next visit which the coupon expires today. She didn't apologize. She didn't say let me back out the order so that you could get the three times the points nothing. I got Home called in. It was the manager that had waited on me. She was extremely rude again didn't apologize said they did nothing wrong . Also, realized after I hung up the phone my order was short an item had to go back to the store to get it. I will never go to the store again, even though it is literally behind my house. read more

I'm not sure who's running this Dunkin' Donuts but this is the worst I have ever been to in all my life! I've been to this location 2 times, the first time I waited in line to order for 20 minutes before I finally left and the second time, they had nothing on the menu! The guy ordered for me, had no idea what he ordered so I pulled out of line and left again! Incredibly rude but I never base my opinion on one visit but this makes two and I will never return to this location. I don't even know how they are still in business! read more

i was/ still am going through a personal problem and i unfortunately had a lil breakdown at the window. The two workers tonight were absolutely beautiful humans and checked up on me and even gave me a donut. Made me cry even more to know good people are still out there. To the young people working tonight you guys genuinely were a sign from God to me , reminding me it's okay!(: Thank you again. read more

Horrible customer service. I watched employees make drink orders for customers behind me in drive through while I waited 10 minutes and my food sat at the window getting cold because they forgot my drink then when I receive my food, there was avocado spread and oil on the outside from them touching it. read more

Dunkin' - a box of dunkin donuts in a car - Donuts Near Me - Hudson, Florida

Worst customer service I've ever seen. Rude and unpleasant. My drinks were also a deception. They made me 4 frappes which was basically ice more than anything. Mega icy. It was tasteless and disgusting. Bad bad bad. First and last time ever there. read more

Went for any vanilla cream doughnut, Waited forever in a huge long line and once again for problem the 7th time they have no cream doughnuts. So got an order of donut holes and 2 everything bagels with xtra cream cheese. Doughnut hole were dry as can be couldn't even swallow after adding my spit to it, and they gave me plain bagels with a drop of cream cheese that didn't do anything for this dry behind bagel. Newer store and have had nothing but issues from the day it opened! Horrible store. read more

Dunkin' - Definitely not extra cream cheese dry as a bone and not an everything bagel. I don't even think you can call this regular cream cheese. - Donuts Near Me - Hudson, Florida

I was a former employee here for 1 day I was so disgusted at what I saw every one in the place was very unprofessional they used the same dirty spoon to mix everyone's coffees they were cleaning their areas also the white girl with pimple holes in her face got upset with a customer and said to me that she will spit In his drink they stole my one day payment also read more

I've been to many DD locations and this particular location was pretty decent. Inside service was fast (less than 5mins) around 1:30-2pm on a week day. Employees were friendly. Clean inside and the food and drinks were great at this location. I do recommend this location. read more

They never ever make my coffee correctly. Always give me the wrong donuts. My iced coffee tastes different literally every time I go and I almost never ask them to remake it because they have terrible attitudes. Save yourself and go to Starbucks. read more

So today I went to this Dunkin 52 and a little road so there's no confusion's just in case . Every time I go there it is something. Whether someone feels like charging for swirls today or picking and choosing who they want to charge. My coffee is never right and it's definitely an easy one, 7 caramel three cream in a refill cup. They never do what you ask them to do . Then on top of that 2 cups of refill iced coffee cost me over nine dollars because of the charging for swirls . It is getting pretty ridiculous. No one wants to pay $10 for 2 cups of refills because they want extra flavoring. The whole time I ever worked for Dunkin it was said that if you have refill cups, you get two free donuts, certain Dunkins, well today I had one Dunkin and one sunflower, and I wasn't able to get my doughnut because of that. Not only is it just an inconvenience they're always rude and talk to people how they think they're allowed to talk to them . A business drives off of their customers. That's how you get paid. If you don't care about your customers, and you talk to them like trash, you will lose business. I've been working for Dunkin in an hour since I was 16 years old. Are used to love working for Dunkin' Donuts but the way Dunkin is running now completely unprofessional. Half the people that are management qualified to be managers. And half of the managers like to give you a promotion if you're friends with them. That's why I left Dunkin and decided to go to a more reputable company. You're better off going to McDonald's or Circle K to pay a couple dollars for a cuppa coffee instead of a refill that's going to cost you over six bucks. Dunkin really needs to get it together because America is not running off of Dunkin no more I'm making my coffee at home. I have a family of 6+ my mother-in-law that goes to Dunkin every single day and they're losing all seven of us. When you buy Dunkin every day for years straight, you're definitely spending money. But I'm done with that. I'd rather be my own coffee maker and wish myself a nice day the right way. read more

Poorly run location, it is obvious that the owners of this franchise locations do not care about their employees... Management doesn't seem to have a handle on things.FYI no one in this establishment wear their mask properly... Just letting you know read more

Coffee was made wrong due to the lack of knowledge of how to make one properly, guy making coffee was slower than my grandmother. Go to any other dunkin in the area it'll be worth the drive better quality into making people's orders with consistency. read more

I watched them had my food to the car in front of me. The lady opened it looked inside and handed it back. The cashier set it on the counter then served it me. When I asked her about it she denied the whole thing and offered to put it in another bag. read more

Came through in the late afternoon to try their new Matcha Latte. The line moved quickly. The matcha was great. Excited there's a place to get matcha so close to me know. I will be returning. read more

I ordered hash browns and as soon as I ate one you could tell it was super old, just sitting underneath a light to keep warm. Service is unprofessional by far, talks to you with a nonchalant tone and in a passive aggressive tone. read more

First of all I would like to start by saying I know Covid has created some issues but I am a general manager for a company as well and what we have done is make up for it with customer service. This is the second time that it has taken 30 minutes to get one coffee I don't know who's running the place but there needs to be some kind of change I have stopped going to this location just because of service I visited today because Tampa is on a boil water. 10 minutes for someone to tell me I'll be with you in a minute coffee was half filled and service was horrible. No apology for the waitNo friendly greeting MAsks we're not worn right I could keep going about how bad the service was read more

I wish there was an option for 0 stars. For the past several years I have ordered at least a coffee a day from Dunkin' but my experience at this location has put me off of Dunkin all together. Their food was disgusting and soggy. The customer service was horrible they had no idea how to refund me for my donuts so I ended up with 12 stale donuts all in flavors I didn't want. I don't understand how they managed to mess up taking food out of a frozen box and heating it up. I also don't understand how they run out of every staple flavor when they don't even bake their own donuts. The whole company is trash they let anyone and everyone buy into the Dunkin name and they don't care what kind of imbeciles they have running their franchises. Do yourself a favor and don't just stay away from this location but all of them. read more

Dunkin' - I never asked for pumpkin I asked for a refund but thanks for the dry ass pumpkin donut and 11 others that will be following it in the trash - Donuts Near Me - Hudson, Florida

Truly the worst experience I've had at a Dunkin' today in my life. Stopped because this location is closer to my house then my job and thought it would be faster, boy was I wrong. The line was wrapped into 52, I was there for over 30 minutes. Then when I got to the speaker, the employees were talking over the girl taking my order through the headsets and couldn't even ask me what it was that I wanted to order after a 30 minute delay in the drive through line. I get to the window, the gentleman helping me was very nice but you could tell the whole team was disorganized. Asking me about what I ordered a second time and if I wanted cream in my ice coffee. Almost forgot my second drink, and the manager I'm assuming it shift lead was being rude to an employee about his drawer while I was in the window. Will not be stopping back at this dunking ever again. read more

I can't believe that Dunkin donuts won't let you come into the lobby to order. Not only that, but you can't even order in the Drive-Thru line unless you have a car. So basically if you don't have a car and you can't afford a car you are not allowed to have Dunkin donuts unless you can afford to have it delivered. This is ridiculous! I will never ever use Dunkin donuts again in my life! Elitist!! read more

One of my favorite DDs in the area. Staff is friendly and the drive through is quick. Try the Americano coffee... its much better than starbucks. read more

Long line always managers are always on phone in car driving around letting the workers just do whatever rude and nothing but children work there management don't wear hair tie hair is always down flying all over as she walks through the store sites and sleeps in her camero in parking lot . read more

Was there last night coffee tasted burnt awful and worst Dunkin ever wish they would have different management Amd the people were more friendly read more

Didn't think it was possible to find a Dunkin' Donuts worse than the one of 54 by the Wendy's, then you came along. I've been here a small handful of times and today is the last time I will ever go. On the off chance that I do get to order, my coffee is usually messed up and munchkins are miscounted. I've gotten a Boston cream donut and when they hand me the bag, it looks like a bomb went off inside. They legit have handed me a sausage wake up wrap that was all opened up and didn't close. Looked as if it had been cooked that way and they just went with it. I've caught the morning staff arguing with each other in the window and whoever takes the morning orders will leave the mic on and have a conversation with staff and take orders about 5-10 minutes later. America runs on dunkin but if this is your only option, go to the McDonald's across the street for breakfast or wait till the Wawa opens up. read more

Never had a problem really until today which is why I'm giving 4 stars and I like this location I am at Dunkin everyday.. I was there today for the free coffee for health workers me and my mom are both nurse and health worker she was working from home and couldn't leave to get coffee .MELISSA gave me a hard time and made it a big deal that I couldn't get coffee for my mom because she has to be in the car even though I could show proof FT her with her ID whatever proof... she made it a huge deal to not give me the coffee for my mom which I added her coffee to a separate purchase on top of the 2 other items I was gonna purchase . The fact that I'm showing you proof shld be somewhat of an exception even the AD said you DO NOT HAVE TO SHOW MEDICAL ID and was TOLD I HAD TO SHOW PROOF which I had !idk who has time to sit there and argue about coffee , or someone thinking I'm lying or buying coffee for a another healthcare worker my mom who's WORKING and unable to drive to Dunkin . MELISSA with the glasses I understand you think you doing ya job but it's not that serious that you can't make an exception with proof but thank you for the coworker that was trying.. to help me . (My frustration for the day) read more

I got food positioning from them today. Had the chicken croissant. It tasted like a freezer and once I got to the middle of it realized it was not cooked properly I stopped eating it. Too late unfortunately. Have been sick since this morning read more

This is the worst dunkin to go to . We order 2 of the same drinks and they cant ever get them correct. They seem to mess up orders everytime we go. Food was not fresh the hash browns were one big blob . The people are not very nice read more

Worst time taking drive thru orders takes over 10 minutes just to get ur order taken never again

Today was my first time trying this dunkin. I ALWAYS get a frozen mocha coffee w a turbo shot. So we get up to the window, and their making my coffee. But I see the girl making it, pour some into a cup and try it. WHILE SHES LOOKING AT ME. She keeps drinking, then has another girl try it. And they both make gross faces and then look at me like I'M crazy. This is first of all gross and unsanitary. If they were in the middle of an inspection they would have been made a health violation right then and there. Not only are you not suppose to have any open drinks on the floor, but you DEFINITELY shouldn't be drinking a customers drink WHILE their watching you & proceed to do it. That's just insane! And then after me sitting there watching this for almost 5 minutes we finally get noticed at the window which all she had to say was"8 dollars" no "hello" "thank you" or anything. Just sticks her hand out for my money. And the girls are super loud laughing in there just standing around and she's laughing with them. What the hell kind of dunkin is this? Might need to hire all new people if this is how this store is going to be. Not going back here. read more