All of the girls are standing around awhile I wait in line, trash employees. I walked inside and stood there for a few minutes and walked out, got bagels for my team elsewhere read more

I debated on writing this review because I am also in the service industry but the experience has been weighing on my mind. I placed a mobile order went to pick it up. I actually did go straight to the window cause I was running late. The girl that had helped me was very condescending and reprimanding me for not checking in at the drive-through speaker she reprimanded me several times pointing out the speaker. I understood the first time. I certainly did not need five more times to remind me. I thanked her and politely grabbed my order and the order was fine every time I've been at this location my experience has been good. read more

I stopped coming here over a year ago when they started charging for pup cups. I gave it another chance today, and although the staff seemed much better they're still charging for a cup and whipped cream. Very cheap of a chain restaurant to do, and this is the ONLY location i've ever seen do that. i don't care if it's only a dollar it is robbery read more

Ordered two dozen donuts for my birthday to bring to work. After they poured the free coffee, they wouldn't honor the free coffee for downloading the app. I told them to keep the coffee. Never had an experience like this. The manager was absolutely the worst I've ever encountered. This was after waiting for approximately 5 minutes for the first employee to come to the counter to take my order. I was the only one in the store. read more

Ive never been to a dunkin donuts run so poorly. Been here on 4 separate occasions and they never had any of the most donuts in stock. I tried ordering a sourdough breakfast sandwich and it took about 10 mins when I was the only car in the drive through and it came out burnt to a crisp! How this place even open with this type of service is insane. read more

This store is AWFUL, I placed a mobile order to save time and when I got there, I STILL had to wait OVER 20 minutes. Please close this store down. read more

Super slow. Took 15 min to get coffee. No one rushes or cares. I would recommend going to a different one.

The service is horrible and the witch in the drive-through is effing RUDE!!!! Abrupt, rude, no social cues whatsoever.

I've been coming here the last 6mos since moving here, and this is one of the few places that actually gets my order right. I can easily name 5 dunkins I've tried multiple times, any time I get a latte with added caramel flavor, most dunkins don't do it. Some places I've had them remake it and its still wrong. This place always gets my order right and I've bought here maybe 30times since moving here and never get it wrong. The drive thru moves pretty quick also so props to the employees read more

WORST DUNKIN I HAVE EVER BEEN TO OR EXPERIENCED! I'm watch you'd call a very unhappy customer. I've only been to this location twice and they can't even get my pass the drive thru window! Do I dare to go inside! This place is the worst! My first experience it took so long for them to respond to me at the drive thru, that the second they decided to try to take my order I left and decided to go some where else . It should take 15 minutes for someone to take your order at a drive thru. It's called FAST food for a reason. This dunkin hasn't gotten that memo! Today, the second experience- and Now I'll take my service somewhere else every time! The woman taking my order is repeating it back to me incorrectly over and over and instead of telling me they were out of something she repeats the incorrect thing back to me - as if she's telling me what I'll order instead. I do NOT recommend this location! I rather drive to another town to get my own correct and from people who understand customer service!! read more

This place just needs to close! The whole shopping center is sad this is one of the only business left been here for a long time but man they sure can't find friendly people to want to work! It's a job!!! Sorry you picked it, SMILE, it's okay seriously I think the manager only hires anger people who have zero manners, can't understand them, and are told DO NOT SMILE. Please get some people who truly care about your business and want customers to come back, I would go out of my way to not go back here! read more

I stopped here a few times for breakfast and my order is almost ALWAYS messed up. Not sure why coffee and a sandwich is difficult, but that's why I started going to the one closer to my work - But now, I would like to order an ice cream cake (connected to the Baskin Robbins) for my son and have been trying to call for over 30 minutes. It's 10:30am. I would think there'd be no rush at this time on a Tuesday. It's like the management here is trying to sabotage themselves. Very disappointing. For such a small town you'd think they'd be happy with the location to bring in business, but clearly customer service isn't there thing. I'll find my cake elsewhere like I found my coffee elsewhere. :( Until I know their under new management I won't be visiting. read more

This Dunkin is horrible!!! Terrible customer service! I swear they have their heads up their asses here!

I have gone to this location very frequently, but I will likely be going there less. I don't think the staff is very friendly. The teen guy with glasses who works weekends is specifically slow and can never get my order right. If I order a bagel smeared with cream cheese, I only get one side with cream cheese and only a small amount. I don't recommend going here. read more

Horrible service as I walk through the door I am berated by the creep with curly hair to "not make a mess" which I never recall having done. Everytime I come here he sighs and stairs off into the distance while trying to get through me being here. I don't know if what he has against me but I do not recommend going here. The service is poor, however I have never had an issue with any other staff. Most of the other staff are polite and never mess up our orders. But the creep takes the cake for me unfortunatly the next closest dunkin is in Wauconda. read more

Absolutely horrible service. I've been to this location a few times. Every time I go it takes forever for the workers to take my order. Then once at the window they are clueless to what I've ordered. Even if I'm the 1st of only 2 cars in drive thru. Food is never hot. Always out of most flavors of donuts. Thought I'd try this location a few times. Severely disappointed. Will not be returning there. read more

Unfortunatly this Dunkin location is closest to me so I go to it often but each time I go the drink is wrong every single time and the person on the microphone is always very rude. They are careless, and don't listen. Over the 12 times I go within a month 11 of the 12 orders are completely wrong. 1. Egg wasn't cooked in sandwhich. Was still frozen. 2. Blended milkshake was dripping alll over his hand and mine and he didn't give me napkins till I asked 3. Asked for a medium carmel coffee with just sugar and they give me cream each time 4. They just say, "what to you want" "pull forward." Other locations say the special or at least say welcome read more

This Dunkin'' is the worst one that I have ever been to. I have had several bad experiences including receiving burnt tasting coffee, not getting my change back, and interacting with rude staff members. read more

Today I went to this dunkin because it's close to my house and I was running late for work. I don't know what goes on in there, but they are horrible at their jobs. I asked for a drink with almond milk and the guy taking my order disregarded it. Thankfully someone else stated to him that I asked for almond milk. Today, however, I asked for the same drink. Some kid is at the window, looks like it's his first job, and hands me a large black coffee with almond milk when I asked for a medium French vanilla with almond milk. Fortunately I like the taste of coffee, but that is not what I asked for. When I said I asked for a medium he told me "uh it's already like in the system". What? I've worked in drive thrus before and if you mess an order up you fix it. They need to get their crap together. Everyone I know across the entire county thinks this Dunkin is absolute garbage. read more

Worst customer service, ever. They always mess up our order every time we go to get coffee. They don't listen when ordering and cut you off. The staff is one of the worst staff I've ever ran into and have the worst attitudes. I recommend going the extra miles to go to a different DD. read more

Customer service terrible, waited more than 10 mins for large decaf, big n toasted sandwich and hash browns. They totally forgot to prepare my order as well as the one other customers (there were only the 2 of us at the counter). I've been happy with other stores but this one needs attention. Coffee - had to remind young lady that I had one coming, too hot. Sandwich - not toasted, more like slightly stale bread with melted butter on it. Bacon not apparent until I took the sandwich apart then I spotted the 2 half strips of soggy pork. Nothing like the picture, stacked so - bread, 1 egg, bacon (ha ha), cheese, 1 egg, bread. Hash browns - soggy, not crisp at all. Manager very loud behind counter. Have been to this store before and manager was counter worker. Hard worker does not always equal good manager. Will not return to this store, I'll get my coffee at McDonalds across the street and my breakfast sandwich at Subway 3 doors away. read more

Only have good experience here half the time you go. Management is rude (in particular an older hispanic woman) save your time, go to the Dunkin in Wauconda instead. read more

This is a review for my recent visit to store #340620. Oh what a time I had! The store has that "mini strip mall that popped up out of the corn field last night" feel that I've come to know and love as a suburban warrior. You can almost smell the fresh paint drying, masked by that greasy corporate coffee-donut smell. Wifey got the "flat bread" something-or-other which she claimed tasted like cardboard, and then ate anyway. Kids got boston creme and a couple high priced fruit juice simulations. Yay for store #340620! read more

I got a banana split make it the way I wanted it but never realized on top was almonds allergic to almonds turn around returned it they made a nice one for me with no problem read more

Terrible customer service. "We don't take $50 bills" Really?? Get a counterfeit marker......then, cashier couldn't even count change. They need a complete staff re-do! read more

Quite literally, THE SLOWEST Dunkin Donuts I have ever been to. At least they usually get the order right. Unfortunately, you have to sit at the order speaker for 5 minutes before anyone takes your order. read more

This Dukin' is terrible. Appalling customer service, the person taking my order yelled at me because I was unable to understand what she was saying. They take a incredibly long time to get simple orders out. Also, have gotten our order wrong multiple times. Don't come here. read more

This place does not understand the word toasted. I hate how this is the only convenient one in the area for me before work. There's a issue with my order 9 times out of 10. read more

covid precautions have not been taken. People are in the back not wearing any type of facemasks and are completely exposed to food and drink. I addressed the situation with the person not wearing any type of face mask and was screamed out and cursed out. The restaurant is filthy and the service is slow and the employees are rude and disrespectful. And unwilling to adhere to COVID-19 precautions. read more

This has got to be the worst dunkin donuts on the planet. From food handling to inventory to cleanliness. What a total crap hole!

Have stopped here many times and every employee that I have seen is always polite and in a great mood. And I have never had an issue with anything I have ordered from this location! read more

The worst place to get a coffee I order a medium coffee and she made me an ice coffee and when I told her that is the wrong coffee she called me stupid in Spanish thinking I don't understand also my other cold drink she didn't even give me a straw . This place is a joke . I would give them no stars if possible . read more

I cannot wait for the Dunkin' in Lakemoor to be finished so I have another option than this location in the morning. Service is always slow, my order ahead orders are never ready even though I order it 15 minutes ahead of time and while I know it is also a small thing, they never provide napkins in the drive-thru and are usually out when I go in to the dispenser. Unfortunately, it is currently my only option on my daily route. read more

Most of the afternoon staff is slow... I've left the drive through more than once after a LONG wait and no one taking my order. There is one woman who is quick and very friendly but the rest of the staff weighs her down. DD needs to understand their customer base is people who need their orders efficiently as we are usually rushing for work or an appointment. I love Dunkin over all but I wish there was a close competitor to this store. read more

Every time I go to this dunkin they always seem to fail me. Never once has my coffee been made correctly. One day I went ordered a hot latte and the boy gave it to me iced and when i told him I asked for it hot he was like "oh ok" 100% sure he was stoned. Which fine be stoned dude but do your job. Then when I went asked for an iced coffee with Carmel extra cream there was absolutely no flavor, I can hear the girls yelling about going to the strip club this weekend. Keep it classy dunkin read more

One of the best Dunkin Dounts I've been to in a while. The best customer service provided by Natalie Martinez. She was the sweetest and most helpful employee there along with Megan. Both such sweethearts read more

I cant understand how it takes half an hour for a single car ahead of me in the drive thru. That mixed with the man on the intercom slurring his words and being short with me when I cannot understand him. This location either needs some serious new management or it needs to go. read more

Stopped in yesterday through the drive-through. Customer service has improved tremendously at this location! The transaction was handled quickly, efficiently, with a friendly attitude, and a smile. The young woman serving us at the drive-through finished our transaction with a thank you. Seems like basic stuff but you would be surprised how many establishments don't have the basics down. Well this location does, congratulations! A+ Rating for A+ Service & Product. See you again soon! read more

If there were zero stars that's what I would give. I go there 5 times a week if not more. Finally decided to use the coupon at the bottom of the receipt for a soft serve cone for my son. I was told they don't have soft serve any more as they decided to discontinue it. I asked if I could get a single scoop instead. He tells me no only good for a doughnut. Now I didn't discontinue it but I was made to feel like I did. When I asked again he simply said no. So no more will I go there. Also I will let everyone know including corporate. I didn't realize that DD was hurting that bad that my single scoop would put them under. read more

Order tastes different every single time and it's never good. Customer service is always horrible. They take way too long on every single order. Shit ain't hard sis get it together. read more