Everybody knows how reliably good the donuts are. My favorite is jelly donuts. (Are they addictive? Might be.) Was on my way to the McHenry trailer dealer; was a little early. Great. Plenty of time to pick up donuts first. BUT - long line at the drive through, lots of cars in the parking lot. Decided to get in line and see what would happen. If it took too long, could always just leave. Line was fast, really, really, no-nonsense fast. Was through there in no time. Superb service. And FYI, DUNKIN - terrible online ordering set up you have there. Need to install an app. Keep pushing 'rewards' program. Etc etc etc. I just wanted to order donuts one time without hassle and without becoming COMMERCIAL PREY. read more

Every single time I get a coffee from this location I get a cup that falls apart and burns me as well as gets coffee all over my truck. the outer and inner layer separate, or the top will not stay on due to the rim deformed. This happens ONLY at this location.Today the girl handed me a large hot coffee that was already leaking around the top, which was deformed. Who hands a customer a HOT coffee they know will fall apart in their car burning them????? I have never had this happen at any other Dunkin location. Avoid this one unless you enjoy getting scalding coffee running down your arm and hands. Oh, and today I went back to to complain and get a replacement. The lady could not have cared less. As I was being rather vocal about my burned hand and 1/2 cup scaling coffee all over my car a lady who appeared to be the boss looked around the corner then ducked back. Coward! And the little bitch who handed me the defective cup said nothing when I asked why she knowing handed me a scaling hot coffee cup she knew would collapse in my car. No apology, no reaction, no emotion. Pathetic. read more

We get drinks here regularly and they are fairly consistent but seems like not everyone is trained in making them the same. For $5+ dollars for a drink it would be nice if you could trust that it would be good. Today we stopped by and happened to have the dog in the car. He had just been groomed. We asked about a pup cup and were told it was $1 plus tax for a blob of whipped cream. As my dog already heard the words - I went ahead and got one. read more

Dunkin' - Pup cup - Coffee & Tea Near Me - McHenry, Illinois

The foods good, coffee is feesh, and the bathrooms are clean. Employees are friendly and smiking, my delivery was on time and ready for pickup. read more

I was completely profiled by a young male Hispanic server. I ordered a large ice coffee with just almond milk. As I was next in line to pay and pick up, dude had his head out the window and stared at me and my squad car. I pulled up just as he started making my coffee and watched as he filled 90% almond milk with a splash of coffee. When I questioned what I saw him do, he said "right boss, let me try again". I just left and will never return there again. read more

Rude service people who talk about their personal lives and then cry when you question their "math skills" or lack of!! The Dunkin on Front St are much nicer, kinder staff and always have a smile for you!! read more

The food was and drinks tasted good. But when I normally come here they put SOO much cream cheese. But this time when I asked for less cream cheese they gave me none... I was kinda annoyed at that to go enjoy my breakfast with my family and to taste really nothing on it. But the speed of service and the drinks tasted wonderful. read more

Once I explained that my lattes were not very hot they made sure to fix my issues and the lattes have been perfect and so have the managers. The one lady (manager)is the sweetest person ever. Thank you for making your Dunkin my Dunkin read more

Your average Dunkin Donuts. Good coffee, decent donuts. read more

Dunkin' - the outside of a dunkin donuts store - Coffee & Tea Near Me - McHenry, Illinois

I stop here a few mornings out of my week, on my way to work. Every time I visit, there is an issue with my order being right. The first time, I was given an iced coffee instead of a latte, the second time I was given a large instead of the typical medium I order and now I ordered a blueberry crisp and it's not sweetened. None the less, I have to repeat my order each time. I'm not sure how hard it is to take an accurate order- this place is not busy at 615 in the morning. I've never been to a Dunkin' that has disappointed me and yet this place does so every visit. I would not return if I had another option on my way to work. GET IT TOGETHER, people rely on coffee to start their day. read more

This people do not close at the time states on the app and the store says close at 11 and is 10:18 pm on a Wednesday and is close.

I feel like since I can remember this Dunkin' has been terrible. I went to get a large iced coffee, caramel and cream and I had to repeat my order 4 times. Got up to the drive thru window and they asked if I got 2 larges and 1 small. Nope... tell them again what I ordered. Hand them my card, thank god I asked for a receipt because they charged me for 2 larges and a small coffee. Go inside to get a refund, I tell the "manager" what happened and I say "I don't understand why getting a large iced coffee is so hard..." he replies with "well it's probably because we're so busy" I was the 2nd car in the drive thru and there was no one inside... these people are so I'm competent it's scary. read more

Haylee at the drive thru of this location have terrible service. She was rude and disrespectful.

This is a combination Dunkin and Baskin. They are okay, their service is flakey at times with the staff not knowing what they are doing once in awhile. Especially the late night staff. (Note though, there is one older woman, Indian or Pakistani, who is amazing. She is fast, on the ball, and serves you quick!) The food is usually okay, a few times got some bagels and donuts that seemed as if they were sitting around a bit too long. read more

The 3 DD's in Mchenry screw's up orders 60% to 80% of the time so it's not surprising but very frustrating! Dec 31, 2017 - order one hot coffee with one cream and receive coffee with not fully on (very very common) and with cream and sugar. Nov 2017 - Brand new and serve burnt coffee at 4.30 pm!?!? Most likely because there slow for the time being. Enough with crap like that! U do the same thing at location by walmart if its close to closing time. TO THE OWNER... GET SOME STANDARDS IN PLACE N MONITOR THEM!!! THROW COFFEE OUT AFTER SITTING X AMOUNT OF MINUTES! read more

TERRIBLE SERVICE!!! pulled up to the drive thru to order a two scoop ice cream ....instead of saying "excuse me" the lady has the audacity to scream "WHAT?!" at me. I repeat my order nicely. THEN she asked me if I wanted two orders of the two scoops. By this point I was tolerating the impolitneness of the lady. When I pull to the window she's asks AGAIN if I wanted two orders in a rude manner. After a grueling interaction I finally receive my ice cream. Only to find out..it's freezer burned and ONLY ONE SCOOP!!!! I spent my hard earned cash on freezer burned trash. Because I spent money on the ice cream of course i was going to eat it...but half way through I spotted a HAIR in my ice cream. Will NOT come back. #justgotomcdonalds read more

I go to this location a lot only because it's convenient. I had a breakfast burrito that didn't taste right. I said something to the manager, who was very apologetic, but I had to leave before getting sick. I didn't go back for a while and when I did, I found someone else's receipt in my drink. Yes, you didn't misread that. The receipt was in the bottom of my cup. Most of the staff are not friendly and when they make your drink incorrectly, they look at you like they don't know what you're talking about. read more

We entered drive thru at McHenry store and asked about maple glaze donuts. Server said we were in luck. We ordered 1/2 dozen maple glazed. Upon reaching home and opening box, lo and behold there were 2 maple and 3 regular glaze! What a rip! They never told us of their deception! read more

They advertise that they are open 24 hours. But after making a 20 min drive. There is a hand written note saying they closed at 9pm and will reopen at 4am. Looks like I'll be getting my donuts and coffee from someplace different starting tomorrow on my way to work. read more

Wow I used to work at a dunkin but good lord the service I have had here is horrible. We went for ice cream and got a couple of double scoops to which the girl working was confused on getting to begin with, then when ringing us up could not figure out what we had let alone how to ring it up. Pretty sure both employees were super high otherwise they need some serious help with how to do anything. read more

It's 4:30pm and they are out of ice tea??? I have a suggestion, brew more! Never even offered to make some, employee at register didn't seem to care. I won't be back to this location. read more

The 3 DD's in Mchenry screw's up orders 60% to 80% of the time so it's not surprising but very frustrating! Dec 31, 2017 - order one hot coffee with one cream and receive coffee with not fully on (very very common) and with cream and sugar. Nov 2017 - Brand new and serve burnt coffee at 4.30 pm!?!? Most likely because there slow for the time being. Enough with crap like that! U do the same thing at location by walmart if its close to closing time. TO THE OWNER... GET SOME STANDARDS IN PLACE N MONITOR THEM!!! THROW COFFEE OUT AFTER SITTING X AMOUNT OF MINUTES! read more

If I had a dollar for every time they screwed up my order! The worst part about it is, when ordering coffee, you really can't take a sip of your beverage right away, so I am too far away or at work to realize the mistake. Same thing goes for when ordering a breakfast sandwich, bacon on a bagel, nah ham on a croissant! I have been forced to patronize this establishment as it's the only location on my way to work. The only reason it's gets two stars because as terrible as the service is, it's still Dunkin Donuts. read more

I've been at this shop about 20 times. About half of those times, they'll screw up something or make me go, 'huh?'. First couple of times in the drive through, I'd get the same 'Gentleman'. He kept calling me 'Haus'. I wanted to reach through the glass drive through door and teach him a lesson. The remaining instances, I'd go into the shop. I can think of about 6 times were they will screw up my order. Or better yet, the latest time, FORGET my order. I'd sit at the table while I watch my friend (which ordered 30 seconds before me) eat his sandwich. 5-10 mins goes by, I walk up to the counter and explain, I just ordered a bla-bla, I still haven't received it. I'd get my food with no real apology. My cat has better customer service. read more

It's an Ice cream/donuts shop. Why must the corporate giants combine shops. Now look! 24 flavors when the sign says 31. I bet the CEO is lining his/her pocket. I hope it melts and leaves a stain. read more

I've been to this Dunkin only a few times, but the last time with a bit of an odd request: 12 $5 gift cards. I think it threw the cashier off a bit (y'know, having to locate 12 those things + 12 holders), but she was friendly. They were processed relatively quickly, and I was out in a jiff. read more

My favorite Dunkin Donuts. Everyone is always nice and the coffee is spot on. No complaints

Need to train for on the go orders. Placed my first order and everyone working there asked me why I was standing waiting for my order. Other places that have this don't ask why you're standing there. They just give you your order no questions asked. read more

HORRIBLE customer service. I was there at 2:00 exactly for their latte special. They said their clock said 1:54 and I would have to pull around again because there were cars behind me. I told them no, 2 cell phones,a watch and my car clock said 2:00. After arguing for a couple minutes I left. I will Never go back there. I guess the customers behind me were more important. I used to go there everyday, so they know me there. Just like other reviews they messed up my coffee MANY times. It's not rocket science to put cream and sugar in coffee. This dunkin donuts SUCKS. They act like they're doing you a favor by waiting on you. The garbage can outside is always spilling garbage out, can't imagine what the inside looks like. Do yourself a favor and go the extra mile to the one in Johnsburg. Very friendly and they never screw up anything. read more

This place has been REVAMPED!! It looks AWSOME!! Total turn around!! Under new ownership too!! The service is fast & very friendly! This is my favorite Dunkin!! read more

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80% of the time your order will be wrong and they will be out of the donut or bagel you ask for. The fact that the same people own all 3 DD's in Mchenry absolutely stinks for local customers!!! read more

This place was my favorite DD since the new people have started to work there (which are the high school kids) they always mess up my order and when they get it right it's shocks me because they did a good job. When the old people use to work there they always did a good job. read more

I went to this location this morning with my family and a friend. My 1 year old knocked my coffee onto the floor. My husband asked for a mop and offered to clean it up. The staff member said he would take care of it. We stayed near the spill so no one would step in it. When no one came over, I cleaned the table and began using napkins to clean the floor. The staff member that my husband spoke to, then sat in a booth and announced to us that he's not on the clock anymore so my husband went back to the counter and explained the situation to another staff member who called out to the staff member that was sitting. He went in back and came to the spill with a soaked mop. He slammed it on the ground, splashing all of us and mopped wildly so that the ice from the spilled coffee scattered everywhere. I explained to him that he was making the floor more of a hazard. He just walked away, leaving a soaking wet floor and some coffee because he didn't mop it all up. read more

OMG so I always go at night to this location normally I don't have much problem with it but I'm disgusted by what I found. I drink hot coffee and get a cup of ice. I look in my ice and find Nat's inside of the ice so this means others are getting ice coffee and Nat's!!!!!!!! With the ice cream being sticky it's attracted Nat's to the ice and gross read more

Donuts, bagels, coffee, and ice cream (attached Baskin Robbins) are all good; what you would expect from DD. Going inside is fine to order but the drive through can be a hit or miss depending on who is taking the order. The men are usually nice the only woman I have had has been rude to me on more than 1 occasion, even had my food tossed at me (it was in the bag, but still). The line can be long and since it's a small parking lot on the that side, many times there are cars sitting on the street to get into the parking lot. If I really, really have a taste for a DD or if the kids want ice cream I'll go but try to avoid if I can in the mornings due to the bad service/drive through issues. read more

These people couldnt get an order correct for nothing. What awful service. Close down already.

I go to this location every time I need an iced coffee. Never had any problems with my riser and the staff all seem friendly and knowledgable. read more

Terrible Serive... Took long to order our meal, both manager and employees need to learn some damn customer service. Very rude and aggressive. Only came here a hand full of times and it's proceeds to get worse. Definitely would not recommend. read more

Not up to speed with the DD app yet! They never get it right when I order. Or the system is down.

I ordered a sandwich with bacon and Texas toast. The toast was mushy, and the bacon was limp like raw bacon.