I've tried to give them the benefit of the doubt at least 5 times now. Order is constantly wrong. It's like they just give you what they want to give you. Customer service is non existent. I'm so fed up we won't be spending anymore money on Dunkin again. read more

This is the worse Dunkin I have ever been too. I have found plastic in my avocado toast. I also found a piece of bacon in my iced coffee. How does that even happen? I can't imagine how dirty and unprofessional it is back there. If this happened to me twice, imagine how many other people this has happened to them without them knowing. Disgusting. read more

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We were going to visit my grandma at her nursing home and wanted to bring her a frappe--her favorite. After an unsuccessful attempt at buying a frappe at the neighboring McDonald's, we landed at this Dunkin'. Their large frappe is significantly larger than McDonald's and it was visually pleasing. I can't remark on the taste, but the cashier was very kind and friendly. We will be back for grandma's frappe needs. read more

Dunkin' - Caramel Frozen Coffee - Donuts Near Me - Joliet, Illinois

The staff here is friendly and the food has never been messed up or incorrect- however, My order is black iced coffee or cold brew, a small bit of caramel flavor, and no sugar. I am lactose intolerant and would mention this every time I'd order. Every single time my drink looked closer to a khaki color than black coffee, and worst of all I wouldn't find out if it was dairy or not until hours after the fact. I don't know if it's a listening skills issue or if someone on the drinks bar doesn't know what black coffee means but it's dangerous to be throwing dairy in anyone's drink especially when the customer mentions a food allergy while ordering! I almost shat myself at work on more than one occasion solely because dairy was added to my coffee against my will. read more

One of the worst experiences at a Dunkin Donuts Period. The help is basically sleeping at 7am. Ordered a simple coffee and bagel with cream cheese through the drive through. After I leave and open up the bagel there is no cream cheese. I have to turn around and go inside, because who wants just a bagel?!?! The help seemed like I was bothering them because of their mistake. They took my bagel and literally spent 3 minutes standing at the cream cheese area. I have no clue what he was doing to the bagel, but it was so suspicious that I decided to not even eat it. Slathering cream cheese on a bagel takes a whole 30 seconds tops. If you want a zombie serving you your morning coffee and bagel, have fun here! Will never be stopping back in here when I'm in the Joliet area! read more

Dunkin' - My 3 minute cream cheese application - Donuts Near Me - Joliet, Illinois

First DD I came across in a long road trip. The fact that it is RIGHT OFF 80 is a major plus. That, with the drive-thru, makes this place WUNDERBAR. Good, fast service -- and some beautiful coffee. read more

Dunkin' - Hours Sign. Open super early, even on the Lord's Day -- something this lil heathen can appreciate. :D - Donuts Near Me - Joliet, Illinois

It's dunkins not Starbucks..... You get what you pay for convince, caffeine, and a drive thru. No complaints here always get what I expect. A hot cup of mediocre coffee. read more

Dunkin' - Medium coffee with skim - Donuts Near Me - Joliet, Illinois

I am a Dunkin' fan but I am especially a fan of this store. No matter how busy they are, you still get a smile and a greeting.

The owner is constantly raising prices. It used to be a little over 5 for my drink. But now it's over $6. Charging for whip cream which always came with the drink. Lost my business and won't go back. All of the Dunkin's in the Joliet area are going down the drain. I won't do business at any Dunkin if this is how they allow the people, who open a business with their name, to do business. read more

One of the worst experiences I've ever had at Dunkin' Donuts PERIOD!!! Order is completely wrong and the woman at the window had the worst attitude I've ever experienced at any DD!!! read more

If I could give one star I would. Waited 15 minutes for two sandwiches because they forgot to put them in the microwave. We were the only people there. Nothing was warm the workers were completely inept and rude, swearing at each other in the back. First and last time I'll go there. read more

Dunkin' - This is disgusting.... 6 sandwiches. All looked like this. - Donuts Near Me - Joliet, Illinois

Im from out of state, staying at Hamptons Inn so this location is convenient, walking distance. One of the staff members were really friendly, the girl who rang me up was kinda just there. I went around 5pm so of course nothing was fresh. My croissant was rock hard. had the blended coffee, wasn't very strong, sad to say i think mcdonalds frappe has better flavor. but will definitely be coming back for friendly service. read more

We went in here to get some quick breakfast cause we had a very busy day ahead of us . We were greeted by brittney f. Who had a distasteful look on her face for us just walking in ...unfortunately we're not experts at the menu at Dunkin and thought things may come with certain sandwhichs, brittney was very rude and condescending and lackluster with her responses and explanations. All in all terrible customer service . read more

This place is always subpar to other locations. I'm always asked to pull around to the front when there is no one ever behind me. Waiting 10+ minutes for a wake up wrap is absolutely appalling. read more

Awful..... Horrible... One of the worst 1.) every single time I go through the drive thru, I'll state my order loud and clearly, then.... They'll ask me to repeat it again.... Every single time... 2.) when you finally make it to the window of the drive thru the guy will then ask you again what you ordered.. So that's 3x stating your order... 3.) here's the most important THEY NEVER GET YOUR ORDER RIGHT!!! I'll say medium French vanilla hot coffee double cream double Splenda... What I get is a no Splenda but real sugar and maybe one cream.... Every single time it's incorrect... I now take the time to go to the one on Jefferson, where I don't have to repeat myself several times or worry that they got my order wrong... read more

It appears they are under new management. I believe their iced tea tastes powdered where it didnt before. Items get omitted. One of the men working there is caucasian and thinks its funny to speak in an indian accent to my husband who is not indian but perhaps appears so. They refused to honor a valid coupon though was not expired & location printed on back. When asked if they could override they could not. Bagels are also hard stale discs reheated. What happened? read more

Friendly staff! Quickly and accurately make my coffee and send me on way. One of best DD's I've been to.

Where do I begin...first off, customer service is non-existent and staff attitudes are horrible. My order is never correct. Today I asked for pumpkin spice, even confirmed it at the window. Of course she stated that is was indeed pumpkin spice, which it taste like coffee with creamer only. I should have known that she was telling a lie when I asked for a large and received a medium. It's conventiently located 2 minutes from my home but today confirmed that I will pass on this location going forward. read more

When i placed my order, Christian was very rude rather than asking if my order was complete or asking me to please talk a little louder he told me very rudely to "speak up" and "is that all". When I got to the window I had to repeat my order twice and then I was told there was a wait on my coolatta. I was waiting around 10 minutes at which point i realized they forgot my drink. I went in to get it and they forgot to add the mix into the machine. i asked for a refund and he said I dont know how to do that come back tomorrow and we will give you one. I also ordered 2 donuts which were just thrown into the bag without any paper so they got stuck to each other and the bag. there was no napkins. I didnt receive a straw for the other drink and the workers were so rude. I was talking to other customers in the store about how terrible the service was. read more

Rude staff at night. The guy working in drive-thru seem like he didn't want to be there, after I was served he sat down and went back on his phone. Asked for two medium hot chocolates and all I got was plain water, was already home by that time, which is why I didn't go back and complained. I ended up throwing them away. I'm not the first one to complain about this place I heard complaints from others too. read more

I have been going to this Dunkin Donuts location for many years. The management of this location changed about a year or so ago (maybe more). The new manager is a shady character. I recommend using caution when ordering food to make sure you are not being overcharged and that you are getting what you paid for. Quality of food and coffee is fine. I continue to get coffee here because it's good and fast and convenient, but I've actually stopped ordering food here, for the most part, because I was being overcharged and lied to. They will also, for some reason, ask you to pull forward in the drive-thru to wait for your food, even when there is no one waiting behind you. I understand the concept when there is a long line of cars, but when there is no one else in line?...Just further evidence of poor management. read more