If I could give this a 0 I would. The bagel I bought from your new Britain, CT store was the most stale bagel I've ever had the displeasure of eating. Not only was it stale, but there wasn't enough butter on it to counteract the dryness. Now- as a teacher starting her school day- I'm left breakfastless, hungry, and dissatisfied, on top of being out money for a bagel I couldn't eat. I'm not sure how to fix this- but I will not be eating at your establishment for the time being. read more

Dudes. Come. On. I would imagine working for minimum wage sucks. But come on- I'm still handing over my money for a product and this has consistently been subpar. Took over 5 minutes for a small iced coffee and a bagel- I never got a receipt and the kid walked away from the window before someone else that worked there realized he never gave me my coffee (which was sitting right next to the window). And then my bagel had no cream cheese just a weird smear. Who ever owns this place needs to get their stuff together and train these kids... or hire someone competent. read more

Dunkin' - You call this a toasted bagel with cream cheese? I'd ask for a refund but I never got a receipt (thanks for that). Come on. - Coffee & Tea Near Me - Plainville, Connecticut

WORST DUNKIN DONUTS EVER! I went there the other day and ordered a plain bagel. They gave me a sesame bagel. HOW DOES PLAIN SOUND ANYTHING LIKE SESAME?!!!! Then this morning I went again on my way to work as it is the only one I pass by and ordered an iced tea with liquid sugar and a plain bagel toasted with veggie cream. Easy enough right?? Well, when I got to work I had an iced tea NO sugar and a bagel with a dot of cream cheese on it (refer to attached photo). I immediately called the manager to complain. She wasn't it. But I will be calling again first thing tomorrow morning! Hopefully I will be compensated in some manner. I won't be going back. I'll drive the five minutes out of my way to another one. read more

Dunkin' - ridiculous. - Coffee & Tea Near Me - Plainville, Connecticut

Every time I go to this Dd location I am let down. The order is usually wrong or the food is just downright horrible. I have to always go back after I have gotten home to correct something.. it is so much of a burden that I've learned my lesson and will find a better place to get my breakfast and coffee. Which won't be hard. One time I ordered breakfast sandwiches not toasted plain bagels. When I get home the bagels are disgusting and soggy with a burnt ring on the inside of the sandwiches and at the same time they were soggy . but I ordered not toasted .. So obviously these sandwiches were left out after being toasted and then microwaved or something.. Not to mention.. The employees used to be tolerable but now they are rude and even talk about customers in front of other customers and even in front of whom they were talking about before they realized that customer was standing nearby hearing all that. I was also talked about before one employee said to the other oh shhh she's right there shhh..... So obviously they were not talking nice about me. And one time on one of my orders at the end I ordered a hot chocolate. She. The employee at the drive thru. Asked what size and if I wanted whip cream on top. I said medium and no whip cream please. Then I pull up, pay and receive my food.. I wait for my hot chocolate.. Having to knock on the window after being ignored for 2 minutes and ask about my drink. She then says oh well I didn't charge you for it soooo.... In my mind I'm like yeah ok but that's not my fault u didn't remember to ring up my drink and give it to me. She even asked what size and if I wanted whip cream on it.... Like really so I have to wait and pay for the drink while walking in to them talking about me. This location is the worst location of dds in plainville since they opened up after moving there from up the street. WHAT HAPPENED?!? IM SO DISAPPOINTED BECAUSE IT WAS SO CONVENIENT BEING SO CLOSE TO MY HOUSE BUT I NEVER HAVE A POSITIVE EXPERIENCE OR FOOD AND DRINK EVER. read more

This is the worst Dunkin' I've ever been to. I've only been 3 times and they've messed my coffee and food up every time. The wait is extremely long to get crappy food. Will never be going back read more

I love Iced coffee and I love cream cheese bagels! I also am a fan of the Boston Creamed Donuts! Well anyway, one day I ordered my my regular (cream cheese bagel) and When i got back to my office (which is 2 blocks away) I bit in to it and had to grind the bread apart with my teeth....can anyone say..STALE! (if thats how u spell it) I did however eat the whole thing cuz i was that hungery, AND i did go back cuz i believe in second chances and the bagel was nice that time. I do have to say they do not have the freshest donuts around. I like when u get them fresh, alot of places frost their donuts in the back, this one here, i dont know what they do or where they get em from but ehh, ill pass on those. read more

Coffee was old and bitter and the choice of donuts was sparse. Hard to get in and out of the parking lot. The cashier was nice though. read more

Dunkin' - View from the main street - Coffee & Tea Near Me - Plainville, Connecticut

See all

You are lucky I drive by here on my way to work, I have to stomach your poorly prepared food. I will not be coming here again, I don't care if I can't get my coffee I the am. I go here ALL the time, almost everyday. So, let's start by saying you need to have a "Butter Spreading" class. Would YOU eat what you serve? Sometimes you put no butter and other times I get a pound of butter. This morning was the pound of butter and not even toasted bagel, it was so gross, I refused to accept it and returned it. I have to give credit to only two of their employees, a young man, not the one with the beard, he is sweet and polite. Then the older woman, glasses blonde/ashy hair, she calls me sweetheart and tell me have a good day. Those two are pretty much the only ones with good customer service. Hey, and stop, please hiring people with CLAWS! Girl has long long pointy black nails, or at least ban black polish, her fingers look dirty. Glad I won't be back to the poorly managed place. Good luck. read more

TERRIBLE! From the service to the product - absolute crap. You know why Starbucks does so well? Because they are so kind and courteous and their product is delicious. The ladies who work here are rude and careless. Presentation clearly means absolutely NOTHING here. Also fix your mic at the order board...I'm sick and tired of you scaring the hell out of me when you yell like a subway station operator "WELCOMETODUNKINCANITAKEYOURORDER!?!?!" read more

One of the better ones I've been to. Generally pretty quick and friendly, and always clean inside. The parking lot layout leaves something to be desired, but that's not their fault. It can be a tight squeeze around that drive-thru corner in my tank of a car! ;) read more

I have been going to this particular Dunkin for almost 6 years.....but this week my coffee has been so bad I've had to toss it and opt for the coffee at work (which I always thought was bad!) The work coffee is not nearly this nasty. I gave them the benefit of the doubt twice, today I thought let's try it again, everyone has an off couple of days ever now and then. Needless to say my coffee is down the drain. The McDonald's close to work is worse. So looks like after 6 years, I'll be bringing in my breakfast and lunch and drinking work coffee! read more

Horrible service gets my order screwed up all the time. And when I go back they argue with me. Never going back

The worst Dunkin Donuts in the state!!!!! Horrible customer service and very slow ALL THE TIME! The staff seems like they hate their job all the time. I was just there today and basically had my food thrown at me threw my window of my car. As I pulled away the girl serving me made a rude comment under her breath about my car window that was briken at the time. Apparently my window was not down far enough for her? It got stuck. I could not believe how rude this young girl was!!!! I will NEVER go back to the D&D again. read more

Very disappointed. I ordered a dark roast coffee and they made it wrong, so I walked in so they can make me another one and again they made it wrong. I also wanted to get a donut but once I walked in and saw that the donut case was mixed with other donuts and very messy my craving for it completely went away. Never again going there ! Smh read more