Donuts make people happy.... for some, donuts are a special treat once in a while. It's fine if you don't want to make small talk but please don't abruptly answer "BUSY!" When asked "how are you today?" Please don't make your customers feel like they are bothering you or are a burden when they children are so excited to place their own order. You didn't even acknowledge my daughter as she tried her best to order her donut. You simply sighed with impatience and when the order was dropped at the pick up counter the girl all but ran away instead of asking if we needed anything else so I had to holler at her for ketchup. Kindness is not hard. A smile is not hard. You sell coffee and donuts, it doesn't get better than that read more

Even though there is a brand new DD near my house, I drive out of my way to come to this location. When I come in the mornings Desiree is usually working the drive thru window, she is pleasant and always smiling. I always order the same iced mocha latte and it's consistent and good. read more

Just got back from this location and downloaded this app just to write this review. The guy working was extremely rude. I pulled up to the speaker box and he said "what can I get for you." In a monotone voice. Coming from working at a coffee shop myself, that's not how you greet a customer, but alright. I told him my order and said that I have my own mug to put my coffee in and he said "Ok. It'll be at the window." Drove to the window and handed him my card and my mug and he said "you can put the drink in yourself", handed me my drink, and slammed the window. The whole reason I brought my mug is so then I wouldn't use plastic. Black Rock would never do this. Never coming back to this location. read more

This Dunkin is horrible! No matter how many times I try to give them another chance they always seem to make me regret going here. They are extremely slow. I usually do mobile ordering and it's never done by the time I get there. Today I decided to go inside to order and worst mistake ever. All the employees look miserable and to Top it off I ordered a Caramel coffee and to my surprise when I got to work and drank it it was pumpkin.... I won't be returning here. read more

This place is pretty average for Dunkin' Donuts I've got a few burnt bagels here, of the ladies working are so nice it's hard to get mad read more

Dunkin' - Breakfast of champions - Donuts Near Me - Queen Creek, Arizona

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We went to Dunkin at 11:00 in the morning and they already did not have the desired donut flavor. They are hardly ever stocked with anything except like two flavors, and this was not just a one time experience. Almost every time I've visited their store, I have never received the kind of donut I want, in fact, it's narrowed down to purchasing the kind of donut I barely like, all because they weren't stocked. Besides this, the employees are all very kind and are doing their job well. read more

Great service. Polite server. This is my go to for my quick pickup in the QC. Great location with friendly service.

Place is filthy inside floors look like they have not been swept Or mopped in days. Manager was in eating area with all his billboards out on tables and was yelling at employees in the back. Very unprofessional. Final note the only time lane we could sit inside cause the manager took all the tables was filthy and the chair was broke had to stand. read more

Guy in the drive thru was super nice and hooked me up with the rest of the munchkin donuts

This location is hit or miss with service. It always seems to have plenty of employees but they still seem to not support the front counter when they get busy. I think they should look at Quick Trip on how to have better service. What's sad is everyone seems really nice but I shouldn't wait in line for 15 mins. read more

Dunkin' - Donuts Near Me - Queen Creek, Arizona

I was excited to see Dunkin' Donuts when it arrived in Queen Creek. There haven't been many in Arizona, but I have always enjoyed their coffee. Good to see they are expanding as now a second QC location opened last week. I visit New England every fall and Dunkin' Donuts are on nearly every corner there like Waffle Houses in Atlanta. Much like never ordering a waffle at the Waffle House, I rarely order a donut from Dunkin' Donuts. I typically go for the number 6 - coffee and plain bagel with plain cream cheese. How can you write a review on a plain bagel with plain cream cheese? I know, right? My review focuses mainly on the service and drive thru experience. Joel L. once warned I was sailing in dangerous waters when commenting on the apparent level of competence I observed in the Jack in the Box drive thru. The lack of proficiency is not limited to Jack. I dare say that most drive thru windows in the QC suffer from the safe level of service. It is partly the order taker, partly the crappy speaker system and frequently the customer. Just order a number. That's why its there. If you have a complicated order and sheets of multiple orders, park the car and go inside...The combination of the three creates negative experiences in most drive thru dining opportunities. Here is one that breaks the mold. I cannot estimate the number of times I have driven through Dunkin' Donuts on my morning commute and placed an order for the old standby number 6. Each time the line has been short, the voice on the other end pleasant and understandable. My order is never messed up like many places in town always seem to do. When I reach the window, the attendant is ready, hands me the coffee while I hand her my card. Only a few seconds later, a second person walks to the window, hands the bag with the toasted bagel and the cashier is back with my card. My typical time at the window is 30 seconds or less. They strive to provide timely service - not like Taco Bell who has the 60 second timer and simply ignores it when the allotted time is exceeded (maybe because it is always exceeded?) Dunkin' is a fast, efficient and accurate experience that other establishments should learn from. At $3.79 for a toasted bagel with cream cheese, and extra large cup of some of the best coffee in the business and a fast and efficient drive thru experience, how can you go wrong? read more

Dunkin' - Donuts Near Me - Queen Creek, Arizona

We have stopped at this location many times. We have never had any problems, always get what we ordered correct from donuts to lattes, coolatas and sandwiches. read more

The last 2 times we went here, the staff had such a bad attitude, time before last it was a younger girl who was obviously outwardly frustrated with the fact that we were there, trying to order food & even after I tried to stay very positive, smiley & polite she continued to give us a really bad attitude. Last time I went, it was a man &who gave me quite a sour attitude, he too was seemingly very inconvenienced by our business. He was quite dramatic about my call ahead "box of joe" order because I didn't go through the drive thru like I said I would over the phone... but the drive thru line was long & there was no one in line inside - so I walked inside to get my call ahead box of joe, which was actually already prepared and ready for me, but he still was so overwhelmed about it. There were a LOT of staff working in the restaurant, it didn't look like they were understaffed or at maximum capacity for all orders, and I was incredibly patient as I went inside and stood just far enough from the counter to not put too much pressure on them that I needed to be helped right away. I was patient, kind & had a great attitude through both interactions but unfortunately this attitude makes us want to be sure not to take any future business here. read more

As a family we love to have a bite to eat post church. We come here at least twice a month. Today was the worst! I waited 32 minutes for two breakfast sandwiches, and three orders of hash browns. Yes, they were busy, I get that, what is hard to except is waiting by the food counter, and watching car, after car, get there order in less then three minutes (not just donuts and beverages). When I did ask after 25 minutes, the very nice gal asked the older gal in the kitchen if she had any idea how much longer it would be? She was yelled at, " they were doing the best they can!" I guess if this is the best, I will not be back to see the worst! read more

Horrible experience yesterday. The kids cocoa was so hot we had to wait 45 min before they could drink it! My coffee wasn't even close to hot. I'm glad the steam from their cocoa burnt my hand as well as the cup itself so I wouldn't have just handed them to them to drink. They are so rude at this location as well, no smiles, no personality, nothing. read more

I noticed only one food service worker was as wearing a mask. I simply asked if only vaccinated workers were not masking, she responded no. I said ok. Next thing I know the manager is handing me food telling me about Maricopa mandates not requiring food workers to wear masks. UMMMM... nobody asked!!! I didn't give the lady a hard time, I asked and now I can make an informed decision where my kids and I do or don't eat. read more

Claudia was soooo welcoming! We love Duncan Donut! And this location was one of the friendliest!

Better than other locations. Workers are friendly and take time to fix mistakes. Would be five stars but you have to double check before you leave that the order is right. read more

They're rude af if you don't tell them ahead of your order if your ordering a half dozed or full dozen and heaven forbid you order 7 after you estimate a half dozen they'll loose their minds on you....so effing rude. Every freaking time. read more

Maybe my coffee would have been made decent if the manager and the staff were eating right in front of the pay window. And then dropped my change and I couldn't open my door to get it and didn't offer to replace it??? My coffee tastes like straight milk and who I assume to be the manager was gossiping with the two girls making my drink while eating until she saw me watching her and then she slowly put her food down. Kind of weird that during a pandemic when all these new cleaning guidelines are supposed to be enforced she's digging into some food right over what we consume??? No gloves or anything and it's finger food so she's then touching our stuff! So disgusting. read more

Always awesome. Literally never had an issue here. Drive thru is moderately quick. Always talkative and friendly at the window. The people that have problems here need to check the mirror. read more

The absolute worst customer service. I always try to give them another chance but after our last experience we will never give them another penny. I would much rather spend a few extra dollars and go to Starbucks and receive better customer service and better quality drinks/food. If your looking for good donuts go to Bosa....always fresh! read more

They say America runs on Dunkin and I couldn't agree more. The friendly staff were extremely helpful in finding a caffeinated formula to help fuel my day, and a snack that hit the spot better than a Tom Brady 12 yard over the middle throw to the Gronk himself. I will definitely be back. read more

The wait time here is always unbelievable. This morning I waited at the order sign for SEVEN minutes. It was to the point where people behind me were honking at me like I was the problem. I think they're understaffed. read more

Customer service received at this location from DEBRA was absolutely horrible. Had an attitude from the get go. Don't like your job? Get a new one but don't make it a crappy experience for customers that are here almost every day! Literally never had any issues at this place but she has been rude on more than one occasion and someone needs to know about it. Other employees have always been super friendly and professional! :) read more

I don't know why, but EVERY time I've come to this location (always a Saturday morning) the older woman taking my order makes me feel like I've done something wrong because I want to custom order my dozen doughnuts. You can hear the angst in her tone. I just laugh to myself and think - its doughnuts lady. No big deal... Life ain't that bad. Try working commercial HVAC out in this heat for 70 hours a week. Anyhow, I've given her multiple chances thinking she was just having a bad day. But her "bad days" seem to be everyday that I happen to show up. Do I continue to suck it up and ignore her? Maybe... But maybe I take my business elsewhere. read more

While it is not just this particular store but in general DD needs to do a better job at keeping their shops clean. All to often I walk in to food and drink smeared tables and debris all over the floor. When fresh, the donuts are great and I'm in love with the lattes. Just wish DD would take it up a notch with these in store experience. read more

Dunkin' - Chilling out at DNKN with a hot latte. - Donuts Near Me - Queen Creek, Arizona

I hear that Duncan Donuts uses the very same roaster that Starbuck's used to use when they acutally had great coffee. I think its true. The coffee is excelent & MUCH better than Starbucks. Why only three stars? The donuts are only just ok. Where is Crispy Creme when you need them? No worries, It's nice to have them just around the corner! read more

This place gets worse and worse every time I come here- but it's the only drive thru donut shop in Queen Creek. Donuts are always cold. Drive thru service is ridiculously slow- and even the drive through configuration makes no sense. You literally have to do a loop-de-loop to: avoid cars coming out of the drivethrough and then go out the same shopping center driveway to get back on the road. Are they taking advantage of their monopoly? Because as soon as someone else shows up with even a little better service, DD will disappear. To summarize some of my "best" visits: chocolate cake donut with chunk missing, shortchanged me. read more

Dunkin' is my go-to coffee place and this is the one closest to my house. They are always speedy and make my drink perfectly! Their rewards system is amazing, too. I get a free drink every 1 or 2 weeks just by taking advantage of it! read more

So I have to say I have been to this place many many times and most times I have had a decent experience. Today was a disaster. I was waiting for 15 minutes in the drive for a iced latte. 15 minutes later, I was handed a iced coffee! I asked the girl, ummm isn't this a iced coffee? She goes I'm not sure lol I said I ordered a latte. 6 minutes later they remade my drink and omg was it nasty. Stale coffee that was bitter and not sweet!!! Not what your wanting to pay $4 for!! I won't be going back anytime soon. And keep in mind this was a Friday at 11:00. The coffee literally made me sick all day. I sure hope they can get their act together soon. What a shame. Literally a bad taste left in my mouth! read more

I stopped here on my way to work and they gave me the wrong order, and I have no clue how that was possible because I was the only car in the drive thru and there were no other customers inside. I called about it once I got to work and the gentleman was helpful and said they could remake it for me on my next visit. When I went in the manager who was helping me was rude because I accidentally told him that I had spoken with Adam when his name was Alex. He did not apologize for the fact that his crew messed up my order in the first place. He made me feel as if I was in the wrong for coming back to have my order made the right way. I will not give this place a third chance. read more

My order is wrong 80% of the time. I think I will frequent the other coffee shops instead.

Nice employees. Of course while mixing in my own cream, I spilled my iced coffee all over the place. They let me keep what I had left (which was 3/4 off the drink) and made me A whole new drink. I will definitely be coming back. read more

This place is so bad they were rude messed up my order didn't give the coffee that goes with the combos I will NEVER go there again. They should put a Starbucks there instead just saying read more

If I could give them no stars, I would. This place is unreal. We have been going to DD for years, never had a problem, and it was our favorite! We moved to QC 3 months ago, have been to this location about 6-8 times now. EVERY time something has been wrong how is that even possible?? They are alright if you only order one item. Anything more than that and you are doomed. It either will be wrong or won't even get put in the bag. I've called the manager twice, and am officially done going here. I'll be contacting corporate next. I've been in the restaurant industry my entire life, and can't understand how such a poorly functioning location hasn't been closed for retraining. read more

I go here a few times a week and I just wanted to give props to the barista who usually takes your order/handles the drive thru window during the weekday mornings. She is the sweetest! read more

OMG, I've never seen so many employees be so insanely slow, i feel like I'm at the DMV! Ive gone in 4 times in the last month at different times of the day and i still haven't ordered anything because i get tired of standing in one spot for so long. Its not even because its busy, they all take their time and also stop to talk to each other way to much. I will stick to the location on Rittenhouse and Power Rd. They are so friendly and really fast! read more

Being a Boston native, I grew up on DD. Very happy that they have expanded to the area. Although I do visit that other coffee shop from the Northwest on occasion, I always gravitate back to my roots and enjoy a cup of Dunkin on a regular basis. read more

Daily stop for me. Excellent coffee, unbeatable service, and consistency. Great place to go.