Donuts were cold. The glaze on the glazed donuts have melted. Inconsistent glaze and sprinkles on the chocolate donuts. Very disappointed. read more

Dunkin' - Cold donuts with melted glaze. - Donuts Near Me - Rancho Cucamonga, California

Worst service ever! Ordered 2 coffees, after 10 mins went and checked but nobody got the order even though it was paid for. Told me to wait and that they will hook me up (by giving me large instead of a medium order). Since it was new, I was being patient but another 10 mins passed by so I went checked again and AGAIN they forgot about my order. I went to the manager and he simply said "We'll do better", nothing else. So finally, another 4 mins (24 mins total) and finally my order was ready. Still on medium cups! Never coming back specially after that managers reaction. Also there was a fly trapped inside the donuts case. STAY AWAY FROM THIS PLACE, YOU HAVE BEEN WARNED. read more

0 stars minus 5! Takes 30mins for a sandwich. They don't have a system and customers are waiting longer than usual. When you open a store you should impress your customers just like other chains. read more

If there was something below a star, I would check it. The girl for the drive thru was confused about price of a dozen vs individual doughnuts. They were out of 3 basic donuts on menu, and my chocolate with sprinkles did not have sprinkles.. The ones we did get were dry and very old tasting. I will not return. read more

WARNING!!! Don't come here! They continue to rip off patrons by selling cream filled and jelly donuts with no filling!!! Take a look at the pics attached! They think it's funny and won't give you a refund or exchange. Come on guys... How difficult is it to fill donuts with chocolate cream or jelly? Not to mention the cake donuts are bitter tasting and so hard you can break a window with them! Hostess donuts at 711 are cheaper and better! read more

Dunkin' - No cream inside! - Donuts Near Me - Rancho Cucamonga, California

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Brand new all nice and pretty. Lots of seats and tables have charging stations for your phones. The Girl behind the counter didn't know one donut from another. I wonder why they don't train her before they put her out front of the store representing their company. I ordered a lemon filled power donut and old fashion donut. Donuts didn't taste fresh, power donut was gross. Please train your people. read more

This location is literally terrible. Everytime, not once, not every now and then. EVERYTIME they mess my order up or they can't figure out what the difference between a latte and an Iced coffee are. The food I normally receive (that I didn't order) isn't even made in a satisfying way. 0 stars, The rep on Twitter even tried reaching out and did absolutely nothing. Go to a different location! read more

GREAT SERVICE!!!! very polite, great customer service, my order was wrong but was fixed right away by Richard, there was a rude couple who looked like they were having a bad day and wanted to take it out on the employees here. Very courteous customer service was what the rude couple received. very impressed read more

Very disappointed! We always, always, always go to Krispy Kreme. I wanted something a little different so I suggested DD. We decided to go through drive-thru. The menu of donuts was very limited so my Husband asked if they had a bigger variety if we go inside. The drive-thru voice said he was sorry but they were really low on donuts. How? He named them off and there was only about 4 different ones. How do you not have donuts when it's in your name and that's what you sell? So we decided to leave and hit up our tried and true Krispy Kreme. Probably won't come back. read more

When you order through the mobile app don't expect your food to be ready any faster. This is the slowest store, and customer service can improve a ton. I tell the manager that my hashbrowns were thrown in my bag and she said I'll talk to her. From the way it appeared, she was never going to talk to the employee.This store should not be open, and this will be the last time I give them my business. Do yourself a favor and avoid this location. read more

I'm not a coffee zombie so it wouldn't be right for me to comment on that part of the business, but I do enjoy a tasty donut now and then and this place scores poorly in that category. Overpriced ($1.99 for not even a dozen but a 10 ct of donut holes) and a bland experience with ever bite. I'm not even sure they make their donuts on site. For what a donut is suppose to taste like, I'll stick to the small independent shops. I understand DD will eventually drop their donut line and follow a Starbucks lay out, so I guess in the end it's all for the better in my point of view. read more

I was hoping for better from this new Dunkin Donuts. It's unfortunate that they forgot the egg in my 3$ breakfast wrap or the fact they didn't ask me if I wanted sugar or cream in my ice coffee, just assumed I wanted it with nothing I guess. Maybe I'm pulling hairs here because it's all brand new staff. But now I'm thinking why should I go their when the Bakers right next to them has never messed up on my order. read more

Ok. I've been to Dunkin' Donuts in upland and i never have any problems there. It's my first time in Rancho location and I am not happy at all. I ordered 5 munchkins and I didn't tell them I want assorted ones but they gave assorted ones instead of glazed; I always order it this way and in upland location they automatically gave me glazed unless I specify I want assorted. I order Bavarian creme and they gave me a lemon filled donut (I hate lemon in donut). I also ordered chocolate glazed and they gave me a chocolate donut (a brown one). I can't eat my donut, my toddler can't her munchkins (because she only like glazed) and my husband doesn't like his either. Wow!!! I never gone anywhere where they messed up your entire order. I wonder if the guy that took my order is new or just don't care! read more

It's clean inside . Guy at Register was in a good mood at work, gave me recommendations. The wait wasn't bad at all at 8:15 am on a Thursday. read more

The doors were locked at 9:45 yet the place was open till 11 PM on Friday according to their hours on the door. 10 workers inside or so. The coworkers knew we were standing at the front door with the doors locked and they were smirking and laughing about it there were cars in the drive-through not sure what's going on here but pretty pathetic! read more

First and last visit. Pictures on menu reflect nothing of what is a available at the store. Sadly disappointed but it's alright.

Never go to the drive thru. I ordered a 1 dozen varieties donuts.. they gave their old donut from the previous valentines... donut! Boo!

Quality suffered they couldn't handle volume, things are labeled incorrectly, the place is dirty, sever didn't even know what a French cruller is. I'm going back to Krispy Kreme or better yet 85 degrees. read more

Stop by Dunkin in Rancho for a frozen coffee tonight. I arrived at 10:30pm and it was closed. The hours on the door for Saturday are 5:30am - 11:00pm. There was employees inside the store cleaning up with the front door and drive thru locked This is bad business practice by not honoring the hours you posted on your doors , no matter it's a slow night. read more

Service is terrible. Staff are unorganized and there seems to be a lack of order to things. Donuts are mediocre and overpriced. Do yourself a favor and support a local mom and pop donut shop. You'll have a much better experience. read more

This Dunkin' Donuts it pretty much on point , everything taste fresh and they make sure to have your order out on time ! I like that ... I use to go to a different Dunkin' and had the worse experience, but I didn't want to judge another store based off my past experience... so let's just say I'm a happy camper read more

This is the absolute WORST don't go here! It took 10 minutes to order 2 coffees and munchkins my pumpkin iced coffee that had no pumpkin at all! This place sucks read more

This place is slow!!! And always out of everything !! I mean y'all just opened. The one in upland is way better especially drive thru

I will start by saying I've been waiting since the day I've moved from Boston to Fontana for a dunkin to open (16 years)!! I would be the person stopping on my way to vegas at the dunkin in barstow just to get my fix once in awhile and I then went nuts when the one in Upland opened! Both good experiences. So once I heard Dunkin was coming to Rancho, I couldn't have been more excited! I was following up on the opening after it was first announced they were coming to Rancho! But my excitement was short lived after my first visit. I am grateful for a nice staff, but they are missing the mark with the orders and the correct recipes. My coffees aren't tasting right (to the point where I almost gagged drinking my frozen coffee and had to throw out the drink after 4 sips) and they had gotten my sister's order of doughnuts incorrect (in which the Boston cremes weren't filled and other doughnuts barely glazed with no sprinkles when she asked for glazed sprinkle doughnuts). I am desperate for this dunkin to step up and remain in business! I would hate to see them close because after talking to a few people who were excited for the opening, they all seemed bummed of the result. I get asked if it's worth checking out and I want to be able to give good reviews! Please help train the employees so we can love and share that love of dunkin with socal! read more

The donuts here are good. My favorite are the vanilla cream filled donuts. I had an iced latte here and it was just as good as the 7 dollar drinks at Starbucks at half the price. read more

Went through the drive thru and they gave us a completely different order. We didn't realize until we got home and had to throw it away since it was a sausage sandwich. :( read more

The worst customer service ever! I usually go to this Dunkin between 5-6am and I always get the same rude manager. Today I ordered a lot of food and I thought they forgot my donut, so I went back and the employee at the window said it was in the bag with the straws (which I didn't check...totally my fault) so I said "oh my gosh I am so sorry!" The manager was hearing the conversation and thought I was being rude to the girl so she turned around and said "WHAT DID YOU SAY?" In a really rude way. Even if I was being rude, that's not the way to answer. As a manager I feel you should know how to diffuse a situation. This is not the first time the manager's been rude. I typically ignore it but today was the last straw for me. read more

What happened here? Why were the added ham costing more than the entire meal? Picture in the bottom. This doesn't seem right. First time it's happened to me. read more

Dunkin' - Donuts Near Me - Rancho Cucamonga, California

Terrible customer services alone earned them a 1 Star. I ordered a medium latte and when I got home I realized the cup was only filled half way and the bacon on my croissant was burnt to black. Lastly our bag was shoved out the window without a word said in a rude manner. read more

Spent almost forever in the drive thru, literally at least 15 minutes. I've never in my life spent so much time sitting in a drive thru. Not only that but there's no way to get out of the drive thru once you get in it, so you're trapped. What should have been a quick coffee run ended up being an eternity of waiting. No idea what the hold up was since everyone in front of us got one thing. The customer service was also nothing to write how about. No hello; no thank you, no have a nice day. read more

I ordered a drink with oat milk and they were out so Hailey informed I could get another milk substitute or come the next day. When I came in the next day she recognized me and got started on my order immediately with a good attitude! She made up for this inconvenience with her amazing attitude and customer service! Thank you!! read more

my coffee and donut was just okay, but the young guy working the drive thru was very kind

Needs to improve their customer service. I came around 4pm today. The cashier took my order on the register then no acknowledgment or something if what I wanted on my order. I waited standing on the pickup area for a couple of minutes then a guy asked me what I'm waiting for, then took my order from there. I think cs needs to communicate more to customers, need a little bit of lively welcome. read more

Went in yesterday afternoon.. wasn't busy yet waited forever to get some help. Maybe it's because they're new.. Anyhow , the donuts have hardly any frosting!! Is there a shortage, if so fix it! I ended up getting the munchkins and the blueberry were so yummy! We will try again in the future. read more

We love dunkin products. But this site need some help in service, if the Managment is watching I would definitely stop by. Slow service, wrong items sold to us, drinks don't taste traditional. Happens a lot here but we still keep coming lol, it's the SUGAR! read more

Awful service. Wont be back. Either they dont have donuts or their machines are down. And workers/manager is indifferent to it.

Unreal how slow this place is. Last time I'll be stopping by. This place is a win for Starbucks...

Probably the worst place and they just opened. Whats the point of a drive thru if its going to take 20 minutes to get the order ready and its just an iced coffee. On top of that the team must be illiterate because the order on the cup says light ice and they top it to the lid with ice. At least Krispy Kremes mistakes are made with a smile and not with a i dont want to be here. If i could I'd give a half star. read more

If I could give them 0 stars I would. I've tried again and again to give this place a chance and every time they fail. Custom service is awful, drinks are made wrong and they have unapproachable employees. read more

I give up on the taste. The donuts with fillings are always very "yeasty" and sour. I don't know whats going on.