Terrible place. Staff do not know what they're doing. Took my order and 10 people behind me got their order first, when coming up to he staff they would completely ignore me. They're food quality is the worst DD I've ever been to. Never setting foot here ever again. read more

This has to be the worst DD in history. But ONLY if the owner is there. Not once, not twice, but thrice, yes thrice, did the owner of this establishment gaslight me that black iced tea is clear and colorless. No matter where you order it. As if my eyes are lying to me and this slightly yellow water is actually black iced tea. You saved $0.090000178 watering down tea only to lose a customer who works close by who came in daily. Well done read more

Horrible service and people working there. They are miserable with their lives and take it out on customers. it took 30 minutes to get our correct order. Please go to the next dunkin' donuts read more

Don't come here unless you liked getting yelled at Service is horrible Coffee doesn't taste good if it isn't made with love read more

This a review for Dunkin store INFO 7247 Kingery Hwy Willowbrook, IL 60521 Very rude Manager Very bad service Deal with customer very bad and un respectable. We paid the money and we did not get the food The manager is a liar. Will never recommend this store to any one . read more

This is my go to every morning! I like them better than Starbucks they put too much sugar in their coffees and besides did you guys know that Dunkin coffee is stronger than Starbucks. read more

Other than the fact that this location up charges for basically walking in the door , they have a horrible bee infestation needs to be taken care of. And the coffee tastes burnt and old read more

Absolute horrible management and service. Teenagers working with a manager who does not oversee or care about the quality. Workers cannot comprehend orders. Looks disgusting inside also. Who ever franchised this location.. YIKES!!! You may want to step in time to time to check up on your workers! read more

Employees are unable to properly use machines, long weights are common, refuse to take coupon and no drive-through definitely a place to avoid.. read more

The worse service I've had in a while. Terrible dunkin with terrible employees. Very rude and unprofessional.

This place is literally terrible. The workers are ALL slow and rude! There is no drive up either. Go without what ever it is you would stop for. It's not worth the aggravation. read more

Do not recommend stopping here !!!! Best advice is please go to the next closest Dunkin' Donuts . Besides them being the slowest service I ever ...I witnessed an employee sneezing today and then She continued using the same gloves to put my coffee lid on my coffee .......Walked right out and will never be back she acted like it was no big deal .....unbelievable!!!!! read more

Poor service when I was there, never go to this location again, and I'm pretty easy to please. I've posted a bad review online maybe twice in 20 years but I took the time to post this one. Make some staff changes or I'm sure this place is going to go under or change hands. read more

We went in today and the 2 ladies that were working were busy. They were so friendly. They were out of stock on a few items.

I guess there's not much to say that hasn't already been said about Dunkin Donuts. I mean you go in, ask for your coffee and bagel, pay and leave, right? In those terms, this place is pretty much like any other. Good coffee at a reasonable price. The first time I visited this particular location, I was on my way home from work & needed a jolt of caffeine. The business itself is a little out of the way, so it never seems to be crowded...always a plus in my book. Anyway, I was standing behind a lady at the counter who was giving the clerk a very difficult time. It was obvious she felt superior to him, even though her character led me to believe otherwise. He was of middle eastern descent and was quite gracious and swift when dealing with her, despite the multiple jabs he was taking. It was a little like watching a Joe Louis/Rocky Marciano fight...only with Joe's hands tied behind his back. It wasn't pretty. After her last insult to him, she looked at me and rolled her eyes. Fed up at this point, I said "Hey! He's just trying to do his job!". That seemed to knock her off her pedestal as she paid for her order and stormed past me. I then stepped up to the counter, ordered a large coffee and gave Babu (that's what his name tag said) a coupon for 5 free munchkins. He smiled at me, filled my order and I was on my way. Unfortunately, It wasn't until I was in my truck I'd discovered there were 10 munchkins in my bag...five more than my coupon was good for. I would have liked to have thanked him, but in retrospect, I get the feeling he was thanking me. Yep, always good coffee, good food and good people here...at least, BEHIND the counter, anyway. read more

This place always disappoints! Closing at 6p without notice. Just a horrible Dunkin! Safe yourself the grief & go to the one off Cass Ave

Staff is rude, the coffee was really bad it ended up in the trash full cup.

This is the only Dunkin closest to my BF's. The crew is young and they try to be organized and efficient but wind-up creating a cluster-fuck instead! We had a simple order & each kid kept answering "oh that's not my job, I handle the _____"; SERIOUSLY?! It's Dunkin Donuts, the assembly line only works if you stay at your stations and communicate orders to the staff as they come in! They try & for that I give them credit but whomever is in charge needs to step up and do their job read more

Service has always been hit or miss here....Came in yesterday to multiple people walking around this restaurant with no mask on. Even people standing having full conversation in the middle of the restaurant with no mask on. But when I run in for a mobile order, which they did not have ready, I get asked to put a mask on....? Will be find another place to get coffee from now on. read more

I was surprised that this Dunkin' Donuts didn't have a drive-through. Now I know why- I don't think they would be able to handle it. I am not sure I've been in a slower Dunkin' Donuts. It was the third person in line and stood there for over 10 minutes. One customer behind me actually left because he was tired of waiting. One employee was there solely to handle mobile orders while the other was left to run the register and fill all orders. Zero speed or personality at this location. read more

I stopped by right before closing and Montrell was very welcoming. He took a pause in his cleaning to help me and treated me great! I'll definitely be back simply because of how I was treated read more

Be prepared to wait. 2 people in line, it'll be 10 minutes for a cup of coffee. After the long wait, you would think they can get a cup of coffee right. Twice in two weeks, they got my order wrong. Cream and 4 sugars turns into 4 creams and 2 sugars. This DD has always been slow, but this latest round of new hires behind the counter made them worse than before. read more

I love my Dunkin' coffee, everyday! This location serves an amazingly large crowd from what I have witnessed and they do so quickly with a smile. I appreciate your service and I hope if you work at this location you somehow find my review. read more

On Jan 8,I placed an order was total 8.48.I told the girl my coffee should be free,she total me i was not ;I showed her the app showing coffee should be free.I got so mad,I told her to cancel my order .she claims she put the 8.48 back on my card but she did not.she took it away.I walked out with no food and they stole my 8.48.filed a complaint with d and d got no where,now i have file a complaint with better business to get my money back.wish i could give them a zero also.I now go to d and d in Willow Springs read more

Great place. it looks so nice inside. the employees are so kind and helpful. they have more doughnuts than I knew existed. I've never had their coffee because I don't drink it, but I have heard it's great from here. And to people like Brad who are all upset over a few mistakes, this store opened like a few weeks ago, the employees are not going to be up to speed on day one. just take a deep breath. if you don't like it you can go buy your stuff at the gas station read more

If I could give a rating that resembled one of their donuts I would. I am a patient person, but this place pushed me to the limit. I ordered the #10. Simple enough, right? A medium coffee and a breakfast sandwich. It turned out to be anything but simple. I first only received the sandwich and when I went back and said I ordered a coffee the lady behind the counter said that the #10 didn't come with a coffee. Huh?! I began to pay separately for a coffee only for her boss to come to my side and say that it did. I then patiently waited in line for another 5 minutes until I spoke up and realized they had forgotten about me. Maybe next time I'll suggest the #10 comes with some Advil, because I left here with a headache. read more

Picture this; 6:55am on a Friday. I enter my local DD in search of an XLarge black coffee to help jump start my day. I walk in and to my dismay, there's a line of 22 customers. I panic... should I stand in this line and risk being late to work? Where would I stop next for some delicious coffee? I decide that the coffee is more important than punctuality - I stand in line and start the stop watch on my wrist watch (I'm always analyzing something). From the moment I stood in the line to the moment I was walking out their door to my car (with delicious coffee in hand) was exactly 3 minutes and 18 seconds. Where else can you and 22 other people get served in under 5 minutes? I've waited in line longer at Speedway down the street for cigarettes. I've had longer waits in the McDonalds drive thru. And Good luck getting a coffee at a Starbucks at 7am in less than 5 minutes. Due to the impressive in and out service, I was at work without delay. What I absolutely love about this location are the employees - no matter how busy they are, you get greeted with a smile and good service. If you become regular here, they even will start making your "usual" before you reach the counter. I am not one of those regulars.. but have observed this with just about every visit. One thing I do not like at this location is the strip mall it is located in. Parking stinks, you're dodging trucks coming in and out of the Ford Dealership. And that ridiculous street light in front of Portillos makes RTE 83 over here pretty sloppy. I do not understand the reviews previously left on this page. Most of them were a few years ago and perhaps they've cleaned up their act here... perhaps a few ultra-picky Yelpers were having bad days. Dunkin Donuts stopped making donuts in their retail locations about 15 years ago. They are driven in daily from a bakery location. If they are out of donuts in the evening, maybe it's because they're hustling donuts during the morning hours. This has been the "norm" for most DD locations I've been to. After all, most of their business takes place in the morning and afternoon. read more

Rude manager and they were out of caramel on a Wednesday morning? Also got my order wrong after reminding them about my specific order and the manager said "I know" in a condenscending tone. Very bad service. read more

Help me understand why the oven wasn't working? No alternative to a working oven? I'm seriously considering taking my business back to Starbucks. read more

By far the worst Dunkin Donuts. I love Dunkin Donuts always have always will. However it seems they have a very high employee turn over at this store. Which tells me management is not doing a great job. They are beyond slow when you need your coffee before you go to work. Be prepared because you will be late for work if you get your daily cup of joe here. It gets even better. They have the standard issued senior crowd that sits there all morning commenting on the people coming and going. Or waiting in line taking their time because they are retired and are on easy street. While the rest of us poor people can not even get a cup of coffee in a timely manner because there is nothing but chaos behind the counter. I am guessing from lack of proper management as I mentioned before. This poor review was long over due...I owe a apology to the public for that because you need to know about this dumpster Dunkin Donuts. I made certain I wrote it today after a senior felt he could cut me off in the parking lot. Then the senior proceeded to park in two spots. Today was below zero outside otherwise I would just mutter some choice words under my breath and walk in the store. But I called this man out on it in the store. Prompting the staff to get embarrassed and that was the only time I got served fast because they wanted me out of the store. This man was not disabled in any shape or way. For all you cry babies out there or college students who have not experienced the real world yet. Fear not because I do not suffer from age discrimination. read more

Seven people in line and a 15 to 20 minute wait with only one cashier during the morning rush hour! Not a good business practice! "If you fail to plan, then you plan to fail!" read more

I don't usually review chain restaurants, but I recently changed my route to work and have stopped by this dunkin' donuts twice this week, only to be annoyed. Both times I ordered a coffee coolata and both times I got a scowl from the person behind the counter when I ordered it. I also received a 1/2 unfrozen drink which sort of defeats the purpose. Don't offer something on your menu if don't want to or know how to make it. Also the second time I went at 9 am I wanted a bagel and they had 2 cinnamon raisin bagels to choose from. How do not have any bagels by 9 am? read more

One of the worst Dunkin Donuts I have ever been to. Went here three times over the course of the last month because it's down the street from my office. Each time, I visited between 2 and 3pm. The service is always terrible - the one lady that was behind the counter all three times I went was very rude. Wait times are always ridiculous. There's no reason I should have to wait for 10 minutes for a cup of coffee at 3 o'clock in the afternoon. I won't be back a fourth time. read more

I'm giving this location five stars, only because their morning crew are SUPERSTARS. They are fast and polite and efficient even when they are SLAMMED. I actually think you get faster and better service if you come during the rush than if you were to come during slower hours. read more

Absolutely terrible! I walk in, received a less than welcoming greeting and ordered my XL coffee. As I wait, another customer walks in, orders and boom his coffee is made and handed to him. And no his was not an online order. It was made after he paid. So as I contact bud to wait, one of the two employees slides my coffee just past the coffee maker, yet out of my reach. The other employee then walks over and hand me the coffee. I get to my office and boom......black coffee! Not what I ordered people. Listen $3 isn't much but for coffee it is. If I pay for it I expect to get what I paid for. You guys really need to pay attention. No excuses. There was no rush at all. Only two customers!! C'mon! I won't stop here ever again. And i pass this Dunkin everyday on my way to my office. read more

I came in for 50 $5 gift cards. DeAndre was so nice about it and talked to me the entire time. Not once did I feel like I inconvenienced them even though I knew it was a big order. I live this dunkin. I come 4 times a week and I'm never disappointed!!! Thank you so much to everyone! read more

This is easily the worst DD I've ever been to!! I lived for 10 yrs less than a block from a store in the City and had a great customer experience. I was delighted to find this location after I moved to the area. They are constantly out of doughnuts and coffee. WHY ARE THEY OPEN!?!?! To top it off the 12 yr olds that work there are rude. How are you going to be rude AND not have doughnuts or coffee? As much as I'm not a fan of Starbucks, I'm glad there is one in the center across the street. At least they have coffee.... read more

They are the worst DD! They are very rude! They don't like questions being asked. They deliberately don't stock the apple spice donuts because "they don't sell" yet they haven't stocked EVER, at least not in recent years. Tey don't communicate with one another so there are like 10 little Indians and Asians running around behind the counter confused and not relaying info like EXTRA SHOTS OF ESPRESSO in a cappuccino. They are ALMOST ALWAYS out of donuts. Setting aside they just flat-out don't carry the apple spice, they are frequently out of donuts It's no secret that most DD are Indian-owned and operated, but this place gives Indian ownership a bad name. I only go as a last resort. read more

If I could give this place a 0 I would. There were only 4 people in front of me when I walked in, but for some reason I was still waiting for 15-20 mins just to order. By the time it was my turn I noticed the line was backed up all the way to the end of the store. It didn't even cross the managers mind to throw another employee on another register. After waiting 15-20 mins to order I waited another 5-10 mins for a sandwich and hash browns. Received my sandwich but no hash browns. This place has poor management, extremely slow service, and the employees don't have any urgency what so ever. I will never return to this slow paced '"Dunkin' Donuts". read more

This DD is a joke. There are two young girls there, about 16 that are rude and of course show no respect. It is amazing to me that just for a coffee I get treated like a bother. That DD is the worst. Don't go there in a later afternoon Sunday. Ignorant high schoolers are behind the counter. read more