Dianne G.

My sons 2nd birthday was today and he has an egg allergy. I was having trouble figuring out what to do about his cake since most contain eggs and vegan cakes are hard to find. We decided to try an ice cream cake but most places still use cake with their ice cream cakes. I called Baskin Robbins and Amaya helped me out. She got in touch with Amber and confirmed that she could get an all ice cream cake created just the way I wanted. Amber did a great job with it and everyone including the birthday boy enjoyed it. I'm so thankful that they were able to do this for me especially on short notice. Thank youAmaya and Amber and Heavenaya. I really appreciate you guys helping make my sons birthday great!

Deborah M.

Since my stops here have been a few now, it's about time I do a review. Sour cream donuts - Come to momma good. Not great but they are pretty darn good. Iced tea - Uh, ordered this and looked at it and said what is this???coffee????? It was the foggiest, murkeyist, weirdest looking stuff. I added a load of splenda to it and prayed it would not make me sick. It was Ok, but weird. I never ordered that again. Iced coffee - Very good and very smooth. Not at all bitter. Each time I order the iced coffee here it is perfect and perfectly made. Bravo to the DD coffee barista. Sausage,Egg and cheese on croissant - white cheddar cheese makes this sandwich really tastier than the orange cheesy stuff. Also, make sure they toast your croissant if you like the crispness factor. Cleanliness - Each time we have visited this DD, the tables have all been clean and the outside seating area is also clean. The garbage and napkin/straw area is very well kept. It appears that the crew here is right on top of all of the daily chores of keeping the store neat and tidy. There has always been a wide selection of donuts and bagels during our visit so you should find what every you have on your donut crave list when you visit the store.

Went to drive thru- placed order, got my sandwich just fine- employee came back with donut holder and I saw powdered sugar and said we ordered all chocolate and she said damn it! Walked away came back with the munchkins- I opened it to check and it was correct and she said to the other employee maybe she should have ordered express pick up- she is crazy. Cannot believe I was treated this poorly. Also cannot reach customer service due to holiday.

Melanie L.

I can't even tell you how many problems I've had at this specific location and could prob tell you none I've had anywhere else. It's one thing to make a mistake but when the staff is rolling their eyes, mumbling under their breath bc they forgot to add certain ingredients to your drinks & so on it's just uncomfortable and isn't a way you particularly wanna start your day at 630am. They forgot whip cream but didn't even wanna mention how they forgot the caramel drizzle I asked for twice now. Very unprofessional staff by far. By far the worst Dunkin I've been too. I've driven to the next closest one quite a few times just to avoid this one on monument but sometimes I'm running behind and don't have time to. Why aren't the managers or higher ups doing anything about this? I can't be the only one.

Imagine waiting 35 minutes for one drink, couldn't be me . The only nice person here is the older lady who is super sweet, but the rest of the staff are some of the rudest I've encountered. ( also not a Karen fyi, I'm a 28 yo dude lol )

I tried to like Dunkin' Donuts (I mean who doesn't like a donut, right?). I went to Dunkin' Donuts in Yulee, FL again to give them another try (3rd retry in several months) and again, they didn't disappoint me by disappointing once me again! I pulled up and when the person got on the speaker it sounded like Nancy Pelosi with a mouth of popcorn trying to speak. I politely asked to repeat it and it was coherent but not clear. I asked for a large latte coffee, hot and a breakfast sandwich (CHK 9792 on 6/4/2023 0627am). Got to the window it was $11.43 (first wow!). While waiting for my sandwich, I sipped the coffee and it was TERRIBLE, so I asked the two employees at the window - is this suppose to sweet like all other syrup lattes (hazelnut)? One replied no, its diet syrup. I said, I didn't ask for diet, she replied (while the other was staring into the abyss), just add sugar. Between Starbucks not opening when they should, both with terrible service and products I decided to go on line to Amazon and purchase a $900 Phillips Espresso machine that is a super-automatic coffee maker that is equal or superior to these two companies products and I can save myself a car trip for disappointment, get a quality product and save a lot of money (I mean a lot of money $$). I believe corporate America is saying, I don't need to try or make a effort to keep you coming since there are limited options to you, BUT - I am saying back, keep your products and that you need me more, than I need you. Good luck Starbucks and Dunkin' Donuts, you lost me as a customer. Oh by the way the sandwich was cold and just honestly terrible, without taste. Also, when you go to take the DD survey, it only permits you to call Monday-Friday, no emails or texts - Terrible Customer Service!

Ashley C.

When u order a wrap and you get burnt cheese instead of melted ‍ and the wrap is hard. Waste of money didn't even eat it.