I was driving back up north from Erie but decided to stay here for the night due to a severe…read moresnowstorm. It was the cheapest decent hotel around the area. Average hotel, you get what you pay for, can't really complain much. What I will complain about though, is that the lady at the front desk was not very knowledgeable about the rooms. We requested a room with USB charging ports (which is pretty common in hotel lamps), only to go up to the room and find out there was no USB charging ports. It was also apparently one of the newer renovated rooms, yet there were stains on the floor. We immediately went back down to change rooms and got an older room, but at least cleaner, however still no USB charging. Other than that, there's nothing else I can complain about. The beds were decently comfortable, you have toiletries like shampoo, soap, toothbrush, toothpaste, lotion all available in the bathroom, and you can call room service for extras. They however do not have slippers. There's also an ice bucket in the room to get ice from the ice machine, which is on every floor, along with vending machines. However there's only one water fountain, which is on the first floor. There is also a coffee machine with coffee and tea packets in the room. There is a closet by the door with a small safe. The TV also works fine. I believe they also have a pool and gym that we didn't visit. The continental breakfast (free) was small but acceptable, as you get what you paid for. They have things like toast, waffles, eggs, sausages, fruits, coffee, milk, cereal, juice. The dining area is quite nice, with a view of Lake Erie. The best part is probably the free parking and no absurd fees (at least when I visited). Overall, very decent hotel for the price. They just need to work on training the workers better, and maybe switching lamps with USB ports.

The room was nothing impressive. Spider webs on the ceiling, bathroom ceiling being repaired,…read morescreen not on window properly, no shelves in the shower to hold your items. The only buttons that worked on the TV were off/on and volume. For the price we paid I expected much nicer. Breakfast was ok.

My husband and I stayed at the Waterhouse Inn earlier this month and attended a celebration one…read moreafternoon. We couldn't have been more pleased with the ambience, comfort, food, and hospitality offered by Martin and Phillip. This is an elegant, first class, traditional Bed & Breakfast with a warm and welcoming atmosphere. The mansion is less assuming on the outside than the White Inn, which I've stayed at many times before, but is much classier, far more comfortable, and much higher quality. Martin and Phillip create a peaceful and cozy home away from home with glowing fireplaces, soft music, bottomless cups of tea/coffee, and impeccable and creative Farm to Table meals that alone make the stay worth your while. If you are looking for an elevated experience to rest your soul and lift your spirits, you need not look any further than this quaint and charming treasure.

INCREDIBLE bed and breakfast! What a beautiful space (I stayed in The Blue Room), attention to…read moredetail, friendly and kind hosts and a breakfast I'll be thinking by about for the next few days. I only wish we had a few more nights there!

I stayed here a few times because it's pretty much the only hotel in the area. The price is…read morereasonable but the rooms themselves are not good. Starting with the uncomfortable bed which you can feel the springs on the mattress. As far as housekeeping is concerned, it is not done regularly like most hotels. You have to request it the day before. Even when you request it, they don't come. We had to request clean towels at the front desk because they never came to our room. Never tried their breakfast as this place doesn't look clean enough for me to eat whatever they had. To top it off, I totally understand marijuana is legal but I shouldn't have to smell it when I'm walking towards my room. This place looks like a shelter than a hotel. Do extensive research if you're visiting your college kid b4 booking here because this place is just not good.

"Best Western we care"! About what exactly? Cleanliness? NO False advertisements? YES! Charging a…read moreridiculous amount for what you get!? Also YES. The only thing positive is they don't have bed bugs! The pictures shown were all left over after housekeeping supposedly cleaned the room before we arrived. Mold doesn't form over night! The rooms are filthy! The hot tub has been closed for years, despite it being listed on their amenities. We come out here often to see family, after continued filthy rooms at all the hotels in the area which mind you are owned by the same family so they are all the same! We have decided to stay in Buffalo NY or Erie PA and drive the hour in! It suck but at least you will have a decent stay and won't be staying in squalor! Shame on the owners and the staff for letting the only hotels in this town look like this! Mind you the owner has pulled up in a Lamborghini to fill vending machines! So money isn't an issue! Don't take this with a grain of salt! Visitors beware!

From the check in I knew this was going to be a bad experience but I was trying to stay hopeful…read more The older man checking me in was very stern and made sure to remind me 3x during our encounter that it's a 'no smoking room'. I may be young but I'm a graduate student at SUNY Fredonia and would never dream of smoking in general, and definitely never inside! The room was very expensive for what you get. $400+ for 2 nights. Because of this extreme price I tried to be proactive and meal prep for myself to save on money. Just to get to my room and realize that there was no microwave like the website advertised. There's one in the lobby but with weird buttons that seem to be designed to only heat up the breakfast items they serve. And with no elevator in this building I was not carrying my piping hot food back up the stairs every meal. The beds are comfy and they give plenty of pillows but there's so many noises in the room I could barely sleep. The air conditioner sounds like it's going to break down any minute and the walls are paper thin so I heard my neighbors every move all night. Next time I'll pay the extra $80 to stay across the street at the Best Western. Room is very outdated as well with stained and gross carpet and water stains in the bathroom.

I was charged $4,059.90 for multiple rooms that WE WERE NOT ON THE PROPERTY FOR. I book multiple…read morerooms at a time at the Quality Inn and Best Western across the street (which has the same owner) and have spent over $12,000 in the past 4 months between the two establishments. The hotels are disgusting, but there is nothing else in the area, so they price gauge since you have no other options. It seems as if a glitch on the website caused issues and I was unaware of the reservations. Regardless, it was a mistake. When I reached out to the company, these rooms were somehow checked in with no guests and charged for full stays. You would think they would contact me or let me know there was a no show instead of charging for the full amount without any credit card authorization form. At first, they did not want to refund any of the money. Then they decided to charge me a no show fee for each room (4 rooms), still resulting in a charge of almost $500. You would think since we have been loyal regular customers with them, they would be a little more understanding and work with us. I guess it doesn't matter how much money you spend, they will still try to rip you off. Buyer beware...something is not right here.

At one time, this was a grand conference center. Now? Not so much. The property is in serious need…read moreof a work over, and it appears that work is underway in one of the wings. The property is T-shaped and quite large, this was once a grand place. A Holiday Inn, perhaps? I wound up here because I was on the road, it was late, I was tired, and a Days Inn is usually a good value. This one isn't. It overpriced and underperforming. The carpet in the corridors is the first clue that you picked the wrong place, but my room was good sized. The "art" consisted of posters stuffed into frames. The bathroom was old (when was the last time you saw three knobs in a bathtub?) but it was very clean. There are no appliances. A sparse continental breakfast is served in what was once a full service restaurant. At least the breakfast area is clean and appears to have recently been refreshed. I've stayed in worse places than this but also paid less. Unless you're falling asleep at the wheel (like I was) keep going,

I should have read the reviews before stopping Over priced…read moreand out of date​ and dirty. Reminded me of a hotel from a stephen king novel Just needs to be bulldozed OR change name and charge $29.99

We went to fredonia to visit friends and stayed at the White Inn. It's an historic…read morelocation built in the late 1800s with recent modern updates that combine the old and new. We stayed in a suite with a sitting room. Both rooms had large TVs and comfortable furnishings. There were soft colors and beautiful wallpaper. The bathroom was up-to-date with granite counters, tile floors and a rain shower fixture. Continental breakfast was included and perfect to start the day. We will definitely stay here again.

Very disappointing experience overall. Our reservation was somehow lost despite having a text…read moreconfirmation, which was frustrating--especially since we were there with a group of friends to celebrate my birthday. Although our server was pleasant, the service was extremely slow. We were rarely checked on and were never asked if we wanted additional drinks or anything else. Our food arrived over an hour after we were seated, and everything was cold. I ordered the pork belly, which was tough and chewy, almost like leather. My entrée was so overly salty that it was completely inedible. My wife ordered the signature dish Lamp Lighter Chicken; the potatoes were also excessively salty, and the chicken itself was very dry. We informed our server, and while my entrée was comped, the manager never came to our table to apologize or even acknowledge the issues. I've been dining at the White Inn for many years, but sadly, this was my first and last visit under the new ownership.

Although the building is old, the rooms are very clean, the staff is very accommadating and…read morefriendly. The motel sits back off the road, so therefore the noise from traffic is at minimum. The motel also has a country setting, lots of trees in back, a place for cooking out and a creek that runs along one side of the property, very peaceful! You will also see an abundance of birds and other wildlife here. A nice experience in the waiting, nothing fancy, just comfort and again very clean.

This place has active bedbugs and is aware of it ! keeps booking rooms ! Do not stay here ! !!!!…read moreWe arrived in the late evening with our young children to get rest , as we were traveling across the country. We booked a room on hotel.com for two queen beds. We were getting ready for bed and noticed the white powder. We have used this ourselves for pest control . It's called diatmecous earth . We've been started to inspect the bedding and found live bedbugs behind the bed and and sides , also bed bug skin and poop . We immediately gathered the children and what things we had in the room and garbage bags and checked out. We told them they have bedbugs and it's pretty obvious they are aware because they laid the white powder down and still continue to book the room. They told us they would give us a refund and they never did. We stay July 15, 2023.

This place is just plain awful. Hallway had a weird smell when we arrived. We checked out the…read more"fitness room" and the only 2 pieces of equipment were out of order. There was food crumbs and empty cups on the floor. The bathroom looked like it was repaired by children. The shower head was covered in something brown. The tub dripped the entire time. There were mystery stains on the ceiling. The tissue dispenser was rusted. The ceiling near the windows was peeling. The window channels were filled with debris and filth. The coat rack was rusted and had miscellaneous paint stains. If I could give zero stars I would. Stay elsewhere.

If Smell of Smoke Bothers You, Go Elsewhere. Otherwise, Not Too Bad…read more Faint smell of cigarette smoke throughout the whole building - hallways and room. But it's not overpowering and you get used to it. There was no hairdryer or facial tissues provided in the room (I need both often) so that's my only real ding. A couple of things need work like the bathroom light fixture that was hanging outside of its socket and the room curtain that was clipped together to hold it shut. But it had a fridge and brand new utensils in the drawer. The room was clean and quiet.

The truth is this place is better then Marriott. I have only great things to say about my 2 night…read morestay while with my daughter at SUNY Fredonia orientation. I discard any negativity or bad reviews. This was a pleasure from setting up reservation to enjoying the ambiance and the Hotels offerings. It even has its own laundry center! A picnic table on the back great lawn and free continental breakfast with very good coffee. The housekeeping staff were always around and checking in to see if we needed anything. The place is immaculate. We arrived early this past Sunday morning and had the privilege of meeting Lori who is the desk clerk. She was nothing but kind, overly friendly and extremely helpful. I need to also mention Linda who helped set up my reservations. You just do not get this level of service at other hotel brands, I know for a fact. All businesses have ups and downs but to read a review here that's not to my liking says that person doesn't even like themself! I will be making this location my go to hotel when I come up from Long Island to visit my Daughter at Fredonia school of music. I want to add the rooms were spacious and included brand new updates including refrigerator with huge freezer. Beds comfy and rooms spotless. I highly recommend this hotel to everyone who needs lodging in the Fredonia/Dunkirk areas. The staff makes for the best stay when it comes to hospitality. I will be telling all my brothers in the American Legion, Moose Lodges and Fredonia parents to make this their place to stay when in the area. Thank you for a great enjoyable visit. It was very amazingly awesome! Sincerely, Lenny F. Long Island, NY