We went to fredonia to visit friends and stayed at the White Inn. It's an historic…read morelocation built in the late 1800s with recent modern updates that combine the old and new. We stayed in a suite with a sitting room. Both rooms had large TVs and comfortable furnishings. There were soft colors and beautiful wallpaper. The bathroom was up-to-date with granite counters, tile floors and a rain shower fixture. Continental breakfast was included and perfect to start the day. We will definitely stay here again.

Very disappointing experience overall. Our reservation was somehow lost despite having a text…read moreconfirmation, which was frustrating--especially since we were there with a group of friends to celebrate my birthday. Although our server was pleasant, the service was extremely slow. We were rarely checked on and were never asked if we wanted additional drinks or anything else. Our food arrived over an hour after we were seated, and everything was cold. I ordered the pork belly, which was tough and chewy, almost like leather. My entrée was so overly salty that it was completely inedible. My wife ordered the signature dish Lamp Lighter Chicken; the potatoes were also excessively salty, and the chicken itself was very dry. We informed our server, and while my entrée was comped, the manager never came to our table to apologize or even acknowledge the issues. I've been dining at the White Inn for many years, but sadly, this was my first and last visit under the new ownership.

I stayed here a few times because it's pretty much the only hotel in the area. The price is…read morereasonable but the rooms themselves are not good. Starting with the uncomfortable bed which you can feel the springs on the mattress. As far as housekeeping is concerned, it is not done regularly like most hotels. You have to request it the day before. Even when you request it, they don't come. We had to request clean towels at the front desk because they never came to our room. Never tried their breakfast as this place doesn't look clean enough for me to eat whatever they had. To top it off, I totally understand marijuana is legal but I shouldn't have to smell it when I'm walking towards my room. This place looks like a shelter than a hotel. Do extensive research if you're visiting your college kid b4 booking here because this place is just not good.

"Best Western we care"! About what exactly? Cleanliness? NO False advertisements? YES! Charging a…read moreridiculous amount for what you get!? Also YES. The only thing positive is they don't have bed bugs! The pictures shown were all left over after housekeeping supposedly cleaned the room before we arrived. Mold doesn't form over night! The rooms are filthy! The hot tub has been closed for years, despite it being listed on their amenities. We come out here often to see family, after continued filthy rooms at all the hotels in the area which mind you are owned by the same family so they are all the same! We have decided to stay in Buffalo NY or Erie PA and drive the hour in! It suck but at least you will have a decent stay and won't be staying in squalor! Shame on the owners and the staff for letting the only hotels in this town look like this! Mind you the owner has pulled up in a Lamborghini to fill vending machines! So money isn't an issue! Don't take this with a grain of salt! Visitors beware!

Absolutely beautiful room with the balcony!. BJ was an absolute sweetheart checking us in.read more

I went to this hotel as part of a group tour. Although the hotel looks great, looks can be…read moredeceiving. The bed was not that comfortable; shower was not that great. Did wake up calls-3 times-came through as saying it was done. Never got a wake up call. So, on the 4th day, I mentioned this to desk clerk and was advised it does not always work-if you know that something does not work--why don't you fix it? Our welcoming meal food was lukewarm, waiter forgot sodas, and made zero accommodation regarding dessert-i am allergic to dairy products and waiter made zero effort to see if there was an alternative offering. Breakfast buffet was limited-potatoes over salted, and nothing to write home about. Staff is friendly.

I was driving back up north from Erie but decided to stay here for the night due to a severe…read moresnowstorm. It was the cheapest decent hotel around the area. Average hotel, you get what you pay for, can't really complain much. What I will complain about though, is that the lady at the front desk was not very knowledgeable about the rooms. We requested a room with USB charging ports (which is pretty common in hotel lamps), only to go up to the room and find out there was no USB charging ports. It was also apparently one of the newer renovated rooms, yet there were stains on the floor. We immediately went back down to change rooms and got an older room, but at least cleaner, however still no USB charging. Other than that, there's nothing else I can complain about. The beds were decently comfortable, you have toiletries like shampoo, soap, toothbrush, toothpaste, lotion all available in the bathroom, and you can call room service for extras. They however do not have slippers. There's also an ice bucket in the room to get ice from the ice machine, which is on every floor, along with vending machines. However there's only one water fountain, which is on the first floor. There is also a coffee machine with coffee and tea packets in the room. There is a closet by the door with a small safe. The TV also works fine. I believe they also have a pool and gym that we didn't visit. The continental breakfast (free) was small but acceptable, as you get what you paid for. They have things like toast, waffles, eggs, sausages, fruits, coffee, milk, cereal, juice. The dining area is quite nice, with a view of Lake Erie. The best part is probably the free parking and no absurd fees (at least when I visited). Overall, very decent hotel for the price. They just need to work on training the workers better, and maybe switching lamps with USB ports.

The room was nothing impressive. Spider webs on the ceiling, bathroom ceiling being repaired,…read morescreen not on window properly, no shelves in the shower to hold your items. The only buttons that worked on the TV were off/on and volume. For the price we paid I expected much nicer. Breakfast was ok.

My new husband and I came here for our honeymoon. We absolutely loved our room and the homemade…read morebreakfast every morning. The owners were very sweet and decorated everything beautifully. We stayed in the Foote suite, which was decorated in very soft yellow curtains and comforter. It also included two small chandeliers with adjustable lighting. The bathroom looked completely renovated with comfortable tiling and a nice big shower. We also purchased the lunch package which included two sandwiches, a choice of side, water bottles and cookie! It also included everything you need for the beach; towels, chairs, umbrella, blankets and books! We loved our lunch and looking for sea glass. We would recommend this place to anyone looking for a quiet get away, or anniversary celebration!

We absolutely adored this bed & breakfast! Lesley and Rodger are both wonderful hosts and made us…read morefeel so welcome! We arrived right at 3 for our check in and received a warm welcome from Lesley complete with a review of the property and tour of the space. Very helpful to know where everything is right away! Plus - a welcome cocktail and sweet bread was waiting for us! Delicious! The room: we stayed in La Due, which had an amazingly comfortable king bed, ceiling fan, and tub/shower combo. No detail goes unnoticed in the room, the towels are soft and match the floor rugs beautifully. Robes are available for guests and plenty of outlet space for charging is around the room. A note to visitors: the shared refrigerator for guests is only a mini-fridge, so there isn't much storage space. We'd suggest planning ahead and bringing a cooler for any larger items you wanted to store - or calling ahead to see about options. When we wanted to chill champagne, Lesley was wonderful to assist us with an ice bucket and two glasses! I highly recommend a trip here - friendly, relaxing, and so comfortable!

At one time, this was a grand conference center. Now? Not so much. The property is in serious need…read moreof a work over, and it appears that work is underway in one of the wings. The property is T-shaped and quite large, this was once a grand place. A Holiday Inn, perhaps? I wound up here because I was on the road, it was late, I was tired, and a Days Inn is usually a good value. This one isn't. It overpriced and underperforming. The carpet in the corridors is the first clue that you picked the wrong place, but my room was good sized. The "art" consisted of posters stuffed into frames. The bathroom was old (when was the last time you saw three knobs in a bathtub?) but it was very clean. There are no appliances. A sparse continental breakfast is served in what was once a full service restaurant. At least the breakfast area is clean and appears to have recently been refreshed. I've stayed in worse places than this but also paid less. Unless you're falling asleep at the wheel (like I was) keep going,

I should have read the reviews before stopping Over priced…read moreand out of date​ and dirty. Reminded me of a hotel from a stephen king novel Just needs to be bulldozed OR change name and charge $29.99

Run down. The two…read morestars are for the location. If you're seeing a show here, you're about 20 feet from the hotel. Also, Chautauqua Institute is a lovely place. The room: peeling wallpaper, chipped paint, cracks in the floor and cracks in the ceiling, and floors so warped it's like a little skate park. The shower is small and dingy, also unlit. There's a light over the sink, but it's doesn't really reach the shower, especially with the shower curtain closed. The concert let out around 10:30, and we took a stroll around the grounds to skip rocks and look at constellations. When we got back to the hotel, bar closed. 11 on a Saturday night. Also no food to be had. Sunday morning continental breakfast was paltry at best. Even the coffee sucks, watery and tasteless. All this for the bargain price of about $400/night. For two of the crappiest double beds I've ever slept on. All that money is for the location.

This hotel is old (1881), but it has tons of history and charm. That's why I love it so much. We…read morestayed here for the first time this year, and we've already reserved our room for the 2025 season. It's mind-blowing to walk down the same historic hallways that Ulysses S. Grant, Teddy Roosevelt, and Bill Clinton walked and stayed. We had a fantastic room at the end on the 2nd floor. It had been updated (see photos) and had a great view of the lake. There was even a charming porch area outside the room. The front desk staff were very polite, helpful, and quick to address issues. We loved our maid, too. She took care of our every need and made sure our room was cleaned properly. At the end of our visit, we asked her what some of her favorite rooms in the hotel were. She showed us each room and we reserved one for our 2025 visit. NOTE: I see that some of the less-than-stellar reviews knock the hotel for its restaurant, The Heirloom Restaurant. I agree that the food and service at the Heirloom are not that great and don't meet expectations for such a grand hotel. But I shared that in a separate 3-star review for the restaurant.

A purse stolen from behind a locked door on the ground floor (right behind the checkin). They did…read morenothing to expedite police visit-the woman who had the purse stolen asked them to call the police. It took a day for the police to get there, meanwhile the woman, there with a child, had no money, credit cards, ID and was stranded. Lily Dale did nothing to help her.

Horrible horrible customer service and accommodations. If you ask to change your room they will…read morecharge you for a new room. Yep as u must cancel 48 hrs in advance and a new room is considered a NEW room not a change as there are no changes allowed even if they have rooms available. Regardless. No one seems to be able to make decisions or cares.

Mike and Jean are exceptional innkeepers. Very warm, personable, and helpful people. Quaint,…read morewell-appointed, and well-maintained home. You want to stay here, you want to live here actually. Great meals. In the Before Times, they always host a lawn party and brunch on Independence Day so guests and friends can enjoy the parade. I'm sure we'll be able to enjoy this again next year... Highly Recommended.

This is the best B and B in Lake Chautauqua BY FAR! My husband and I felt welcomed from the minute…read morewe walked in the door. They went out of their way to cater to my dietary needs for breakfast, which was exceptional. I highly recommend them!

From the check in I knew this was going to be a bad experience but I was trying to stay hopeful…read more The older man checking me in was very stern and made sure to remind me 3x during our encounter that it's a 'no smoking room'. I may be young but I'm a graduate student at SUNY Fredonia and would never dream of smoking in general, and definitely never inside! The room was very expensive for what you get. $400+ for 2 nights. Because of this extreme price I tried to be proactive and meal prep for myself to save on money. Just to get to my room and realize that there was no microwave like the website advertised. There's one in the lobby but with weird buttons that seem to be designed to only heat up the breakfast items they serve. And with no elevator in this building I was not carrying my piping hot food back up the stairs every meal. The beds are comfy and they give plenty of pillows but there's so many noises in the room I could barely sleep. The air conditioner sounds like it's going to break down any minute and the walls are paper thin so I heard my neighbors every move all night. Next time I'll pay the extra $80 to stay across the street at the Best Western. Room is very outdated as well with stained and gross carpet and water stains in the bathroom.

I was charged $4,059.90 for multiple rooms that WE WERE NOT ON THE PROPERTY FOR. I book multiple…read morerooms at a time at the Quality Inn and Best Western across the street (which has the same owner) and have spent over $12,000 in the past 4 months between the two establishments. The hotels are disgusting, but there is nothing else in the area, so they price gauge since you have no other options. It seems as if a glitch on the website caused issues and I was unaware of the reservations. Regardless, it was a mistake. When I reached out to the company, these rooms were somehow checked in with no guests and charged for full stays. You would think they would contact me or let me know there was a no show instead of charging for the full amount without any credit card authorization form. At first, they did not want to refund any of the money. Then they decided to charge me a no show fee for each room (4 rooms), still resulting in a charge of almost $500. You would think since we have been loyal regular customers with them, they would be a little more understanding and work with us. I guess it doesn't matter how much money you spend, they will still try to rip you off. Buyer beware...something is not right here.