Fantastic, very friendly, clean spacious rooms. Front desk staff was accommodating and helpful.read more

The place was very clean, and the staff very friendly. Yes, it looks like your standard 1970's…read moremotel, but it's easy to get to and clean enough to get you through the night. The no-frills styling is the reason I deducted a star. My overall experience was great. I accidentally left my luggage in the room and didn't realize it until I was 3 hours away. The owner was nice enough to call me, ship it home for only $20, and it arrived today with everything still inside (and I had some expensive electronics in there). While this might look like a typical run-down motel on the outside, don't judge a book by its cover. It's clean, cheap, and the staff doesn't get any nicer or more honest than this.

My husband and I stayed at the Waterhouse Inn earlier this month and attended a celebration one…read moreafternoon. We couldn't have been more pleased with the ambience, comfort, food, and hospitality offered by Martin and Phillip. This is an elegant, first class, traditional Bed & Breakfast with a warm and welcoming atmosphere. The mansion is less assuming on the outside than the White Inn, which I've stayed at many times before, but is much classier, far more comfortable, and much higher quality. Martin and Phillip create a peaceful and cozy home away from home with glowing fireplaces, soft music, bottomless cups of tea/coffee, and impeccable and creative Farm to Table meals that alone make the stay worth your while. If you are looking for an elevated experience to rest your soul and lift your spirits, you need not look any further than this quaint and charming treasure.

Philip and Martin have taken over the Inn and by reviews of the previous operators it seems they…read moreare continuing to maintain the level of elegant service. We stayed in the Bombay room. The beds were comfortable and soft. The shower water was super hot. The entire house is filled with Victorian period antiques. For breakfast she had the included gingerbread pancakes and I had the frittata. Delicious! The coffee was hand-pressed fresh and the juice & muffin were tasty. Downtown Fredonia and its National Registry twin commons has a variety of pubs and eateries an easy three blocks away. Highly recommended for a Fredonia Village stay.

Mike and Jean are exceptional innkeepers. Very warm, personable, and helpful people. Quaint,…read morewell-appointed, and well-maintained home. You want to stay here, you want to live here actually. Great meals. In the Before Times, they always host a lawn party and brunch on Independence Day so guests and friends can enjoy the parade. I'm sure we'll be able to enjoy this again next year... Highly Recommended.

This is the best B and B in Lake Chautauqua BY FAR! My husband and I felt welcomed from the minute…read morewe walked in the door. They went out of their way to cater to my dietary needs for breakfast, which was exceptional. I highly recommend them!

Terrible stay…read more First, the good. The front desk staff was kind. That's it. They were unable to refund any of my stay however, and thus ineffective. Now I've seen dirtier hotels, but therein lies the problem. This hotel is sneaky dirty. The rug looks vacuumed but feels like it has a film on it. The room looks clean but it stank of body order. The door inside lock had clearly been banged off before suggesting we were in the ghetto. The sheets reek of bleach so much you'll wake up with a headache (assuming you can sleep). Speaking of smells, the chlorine smell is so strong when you enter the lobby it blows you over. Clean pools don't smell that way. Dirty pools they are trying to pretend they are clean do. Now our biggest issue was there a couple rooms on our floor occupied by a dance team of maybe 10 year olds and one "parent". "Parent" however did nothing of the sorts. Thea kids ran wild until midnight. The girls ran up and down the halls, screeching, laughing, hollering hours past quiet hour. Newsflash, I stopped here right off the highway to sleep, not party. They were slamming doors and knocking and making it impossible for anyone to sleep on that floor. When we called the front desk they told us others had called too. Eventually the noise stopped but we should have been compensated at this point. We got maybe 3 hours sleep before having to hit the road again. At this point I realized I can't stay in this chain again. Their client service model is not good enough. I'm too old to save a buck on dirty rooms in systems that don't care about their customers. Buyer beware in this one.

Worst experience I've ever had in my life had teenagers literally calling the front desk saying…read morethat me and my family were being loud all night had staff coming knocking on our door and threatening us with 250 dollar fines calling our phone all night then in the morning the front desk ladies literally stood at our doors during checkout and escorted us out with the worst attitude like wtf did we do for any of this treatment

I went to this hotel as part of a group tour. Although the hotel looks great, looks can be…read moredeceiving. The bed was not that comfortable; shower was not that great. Did wake up calls-3 times-came through as saying it was done. Never got a wake up call. So, on the 4th day, I mentioned this to desk clerk and was advised it does not always work-if you know that something does not work--why don't you fix it? Our welcoming meal food was lukewarm, waiter forgot sodas, and made zero accommodation regarding dessert-i am allergic to dairy products and waiter made zero effort to see if there was an alternative offering. Breakfast buffet was limited-potatoes over salted, and nothing to write home about. Staff is friendly.

Very nice Hotel on the waterfront, appears to be new. Well designed and maintained both in and…read moreoutside. We had a lake facing room with a large covered balcony. Hotel had a large fitness room and both indoor and outdoor pools and hot tubs. We had a very good meal at the onsite restaurant of grilled chicken with an asparagus mushroom sauce along with a large salad. Staff was very friendly and accommodating.

I stayed here a few times because it's pretty much the only hotel in the area. The price is…read morereasonable but the rooms themselves are not good. Starting with the uncomfortable bed which you can feel the springs on the mattress. As far as housekeeping is concerned, it is not done regularly like most hotels. You have to request it the day before. Even when you request it, they don't come. We had to request clean towels at the front desk because they never came to our room. Never tried their breakfast as this place doesn't look clean enough for me to eat whatever they had. To top it off, I totally understand marijuana is legal but I shouldn't have to smell it when I'm walking towards my room. This place looks like a shelter than a hotel. Do extensive research if you're visiting your college kid b4 booking here because this place is just not good.

"Best Western we care"! About what exactly? Cleanliness? NO False advertisements? YES! Charging a…read moreridiculous amount for what you get!? Also YES. The only thing positive is they don't have bed bugs! The pictures shown were all left over after housekeeping supposedly cleaned the room before we arrived. Mold doesn't form over night! The rooms are filthy! The hot tub has been closed for years, despite it being listed on their amenities. We come out here often to see family, after continued filthy rooms at all the hotels in the area which mind you are owned by the same family so they are all the same! We have decided to stay in Buffalo NY or Erie PA and drive the hour in! It suck but at least you will have a decent stay and won't be staying in squalor! Shame on the owners and the staff for letting the only hotels in this town look like this! Mind you the owner has pulled up in a Lamborghini to fill vending machines! So money isn't an issue! Don't take this with a grain of salt! Visitors beware!

My new husband and I came here for our honeymoon. We absolutely loved our room and the homemade…read morebreakfast every morning. The owners were very sweet and decorated everything beautifully. We stayed in the Foote suite, which was decorated in very soft yellow curtains and comforter. It also included two small chandeliers with adjustable lighting. The bathroom looked completely renovated with comfortable tiling and a nice big shower. We also purchased the lunch package which included two sandwiches, a choice of side, water bottles and cookie! It also included everything you need for the beach; towels, chairs, umbrella, blankets and books! We loved our lunch and looking for sea glass. We would recommend this place to anyone looking for a quiet get away, or anniversary celebration!

We absolutely adored this bed & breakfast! Lesley and Rodger are both wonderful hosts and made us…read morefeel so welcome! We arrived right at 3 for our check in and received a warm welcome from Lesley complete with a review of the property and tour of the space. Very helpful to know where everything is right away! Plus - a welcome cocktail and sweet bread was waiting for us! Delicious! The room: we stayed in La Due, which had an amazingly comfortable king bed, ceiling fan, and tub/shower combo. No detail goes unnoticed in the room, the towels are soft and match the floor rugs beautifully. Robes are available for guests and plenty of outlet space for charging is around the room. A note to visitors: the shared refrigerator for guests is only a mini-fridge, so there isn't much storage space. We'd suggest planning ahead and bringing a cooler for any larger items you wanted to store - or calling ahead to see about options. When we wanted to chill champagne, Lesley was wonderful to assist us with an ice bucket and two glasses! I highly recommend a trip here - friendly, relaxing, and so comfortable!

Our second stay at this Wingate location this weekend was a huge success. Let's talk COVID first:…read morethey are doing a great job with regulations, cleaning, and adhering to policies set forth by NYS. Hand sani at every turn and I didn't see a single unmasked person throughout my stay. I should also note that the hotel was only at a third capacity, so we really didn't see much of anyone other than the staff throughout our one night stay. We felt safe and at home throughout, and this hotel put cleanline at top priority even before the pandemic. Onto more fun stuff! The staff here is top notch. So friendly and helpful and a pleasure to interact with. We brought our dog, Freddy Sue, this time around, and I would absolutely recommend this hotel to fellow dog owners looking to take their pup to a dog friendly town. It is a $70 charge which is steep, but was worth it to us in terms of peace of mind, especially with the off peak rate of this hotel on a Saturday to Sunday being $140. The beds are SO comfortable and I had such an awesome night's rest. Of course, the location cannot be beat. In the non-COVID times, we bopped from restaurant to restaurant drinking our way through the town and it was amazing to be able to come right back to the center of town as home base. For the price and guaranteed positive experience, I doubt we will ever stay anywhere else when we come to visit Ellicottville. Happy exploring!

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

This hotel needs a lot of help. There is no pride of ownership by Choice or the management. I have…read morestayed here twice now and I will no longer stay here again. Holes in couch cushions, chunks of wall missing, hairdryer is hanging by a thread in the bathroom. Beat up furniture. The toilet ran forever. I had to take the back off the tank to hold the float up until it filled and stopped running. Not to mention that there were a lot of youth hockey team/families in the hotel. Kids playing knee hockey in the hallway and running up and down the hallway until 1am!! So much for the quiet time from 11pm to 8am! It's unfortunate that this is the ONLY place to stay for a hotel in Edinboro but I've decided it's worth the drive to Erie or South to have better accommodations. This is probably why they don't make any updates/clean because they are the only place in town and people don't have a choice.

Hotel overall is decent but could definitely use some heavy cleaning and maintenance. Stayed here…read morelast week for work, garbage out front was overflowing and blowing around the entire week. Lobby trash was also overflowing every day of the week. The shower had mold around the caulking. This week I was booked through my employer again to stay due to pricing in Erie area being higher. The bed and pillow are comfortable, however the elevator was working but not properly, and this shower had mold around the caulking but also what appears to be black mold on the ceiling. Could be a very nice hotel if it was cleaner. The lobby itself is very nice minus a broken boarded window in the front. Staff is very friendly and overall it isn't a bad place. Please just clean the mold and recaulk, would make a huge difference. Also the elevator being sketchy isn't practical when people are traveling with work equipment. I would stay again, but I would feel more relaxed with a clean bathroom.

This is a very historic hotel with beautiful views of the water. I came here for a wedding ceremony…read morewhich was held on the lawn, and reception which was held in their back banquet room. The bar at the front was also open for cocktail hour. The rocking chairs on the porch are a nice touch. This hotel makes you feel like you've stepped back in time, truly amazing how much history there is in here. However it definitely needs more love and upgrades, including some critical ADA-compliant updates for their bathrooms. Additionally, I'm unsure how this venue can hold large events without any sort of dedicated parking area, I had to park about a half mile away. This would be a great place to stop if you're already walking around the area, as the bar has a good selection of drinks to choose from, and is open to the public.

Cute spot for a drink. Charming, local and historic hotel with a great view of the water. There is…read morea massive front porch with rocking chairs to enjoy your drink and the view of the lake. It was very relaxing and enjoyable to catch up with friends. Affordable drinks and cheap $1-5 options for food. It was nice to get an snack and a drink during these times and not break the bank.