I was under the impression this was a pet friendly hotel. After we got to our room, they called our…read morephone and had us come down and put another credit card on file for "incidentals". I assumed this was standard. They then charged my credit card extra fees without warning me. When I called about the charge, Eden from the front desk accused me of "sneaking" a pet in. No one mentioned anything to us during the stay, they only charged my card without my authorization after the fact and then accused me of malicious behavior. If they ask for a secondary payment method, ensure they tell you why. They lied to me about what the card was going to be used for. Other reviews on here complain of their price gouging as well. Expect to spend much more than advertised.

Love it here. Bathroom was my favorite part because I could hear some guy directly upstairs from me…read moretaking lotta dumps! I could hear it echo through the pipes lovely sound! Air conditioner acts up a bit sounds like a broken tractor that I used to work on back in my day it usually kicks on at the most unexpected times like 3am 4 or 1 am or 6 or 7 in a morning. Befist was good bacon rubbery just how I like it! I also drived around to get some food and it so yummy. I also tan in parking lot with my pet duck nobody questioned it Hamburg kinda sketch and people don't care wat u do! It so fun so I went and got the goodest McDonald's mustard!

We arrived late at night, and the front desk person was nice and helpful. Quite competent,…read moreespecially compared to the comfort inn next door which was all booked. The room was clean except a used Keurig k cup in the bathroom. The coffee machines were not functioning well, and the poor person working could not deal. This made breakfast more stressful than it needed to be.

Here it is again the hotel is allowing people with with motorcycles is the entry way. If they can…read morepark there I can park my car as well. You need to do better as management not allow people to do this and if I hit the bike it would be hotel's neglect for the parking and the day manager fault for allowing it.

Sunday brunch. We came in after seeing a Facebook post…read moreadvertising brunch from 10-2 on Sundays. We arrived at about 10:30am. First off, the property, the building, what we could see of the grounds is beautiful. It's still snow covered and cold, but I bet this place is lovely in the summertime. Through the front entrance into the grand foyer, there are no signs, no host, or any indication of where to go, so we looked in different doorways, found a bathroom, a lounge, a long hallway; eventually a gentleman spotted us wandering and asked if we were here for brunch. When we entered the dining room, the friendly server came by and told us to sit anywhere, pointed out the coffee and juice and food in the next room. She was a doll. There were 2 guys eating in the dining room, and by the time we left, only one more table of ladies came in, not busy at all. It was quite inexpensive for what they offered (2 adults $40) you could add mimosas or something else from the bar, if you wanted a beverage other than juice, water, coffee, or tea. The food was just ok, there were plenty of lunch and breakfast choices, the mac and cheese was good, their take on Italian Wedding soup was good, but it was mostly just ok. Some things were obviously sitting a while, e.g. the Minestrone was the consistency of chili, but hubs tried it and said it was good. Parking, unfortunately, is far from the entrance, and the long walk to the door very icy, unsalted and dangerous. Maybe we try again in better weather, we'll see.

Excellent service, pampered like a King and Queen for our wedding anniversary. The food was top…read morenotch as well. Definitely will go back.

Our second stay at this Wingate location this weekend was a huge success. Let's talk COVID first:…read morethey are doing a great job with regulations, cleaning, and adhering to policies set forth by NYS. Hand sani at every turn and I didn't see a single unmasked person throughout my stay. I should also note that the hotel was only at a third capacity, so we really didn't see much of anyone other than the staff throughout our one night stay. We felt safe and at home throughout, and this hotel put cleanline at top priority even before the pandemic. Onto more fun stuff! The staff here is top notch. So friendly and helpful and a pleasure to interact with. We brought our dog, Freddy Sue, this time around, and I would absolutely recommend this hotel to fellow dog owners looking to take their pup to a dog friendly town. It is a $70 charge which is steep, but was worth it to us in terms of peace of mind, especially with the off peak rate of this hotel on a Saturday to Sunday being $140. The beds are SO comfortable and I had such an awesome night's rest. Of course, the location cannot be beat. In the non-COVID times, we bopped from restaurant to restaurant drinking our way through the town and it was amazing to be able to come right back to the center of town as home base. For the price and guaranteed positive experience, I doubt we will ever stay anywhere else when we come to visit Ellicottville. Happy exploring!

First, they are in the middle of renovations so I can appreciate that. But, the room was 450.00…read moreand included breakfast. The room was laid out wrong with a tv above a fake fireplace and a couch about 6 feet away meaning you had to look up to watch tv. As for the breakfast, it is cool food like vending machine muffins and bulk cereal. No hot food or waffle maker. Even the orange juice was little per-filled sealed cups like it came from a hospital cafeteria. They are remodeling the lobby but they should be doing something with the dated rooms. No charging stations and the couch was old and ratty. We will not be back to this place. UPDATE: I complained on my survey and was contacted by a customer service representative and they gave the company response "sorry for your bad experience we will try hard" which I replied, typical response, I don't believe you even read my additional comments. I said that there was a time when customers were compensated for bad experiences but now it is , we got your money, sorry. About a hour later a got a reply that half my money was being refunded. So at least they are trying so I changed my rating to 2 stars for the effort.

Love, Love, Love this BndB! Cal, the proprietor, is a charming, warm, gentleman. The home is…read morebeautiful, the scenery is breathtaking, and the proximity to East Aurora and Colden skiing can't be beat. Easy access to Buffalo too!

I went to this hotel as part of a group tour. Although the hotel looks great, looks can be…read moredeceiving. The bed was not that comfortable; shower was not that great. Did wake up calls-3 times-came through as saying it was done. Never got a wake up call. So, on the 4th day, I mentioned this to desk clerk and was advised it does not always work-if you know that something does not work--why don't you fix it? Our welcoming meal food was lukewarm, waiter forgot sodas, and made zero accommodation regarding dessert-i am allergic to dairy products and waiter made zero effort to see if there was an alternative offering. Breakfast buffet was limited-potatoes over salted, and nothing to write home about. Staff is friendly.

Very nice Hotel on the waterfront, appears to be new. Well designed and maintained both in and…read moreoutside. We had a lake facing room with a large covered balcony. Hotel had a large fitness room and both indoor and outdoor pools and hot tubs. We had a very good meal at the onsite restaurant of grilled chicken with an asparagus mushroom sauce along with a large salad. Staff was very friendly and accommodating.

My husband and I stayed at the Waterhouse Inn earlier this month and attended a celebration one…read moreafternoon. We couldn't have been more pleased with the ambience, comfort, food, and hospitality offered by Martin and Phillip. This is an elegant, first class, traditional Bed & Breakfast with a warm and welcoming atmosphere. The mansion is less assuming on the outside than the White Inn, which I've stayed at many times before, but is much classier, far more comfortable, and much higher quality. Martin and Phillip create a peaceful and cozy home away from home with glowing fireplaces, soft music, bottomless cups of tea/coffee, and impeccable and creative Farm to Table meals that alone make the stay worth your while. If you are looking for an elevated experience to rest your soul and lift your spirits, you need not look any further than this quaint and charming treasure.

Philip and Martin have taken over the Inn and by reviews of the previous operators it seems they…read moreare continuing to maintain the level of elegant service. We stayed in the Bombay room. The beds were comfortable and soft. The shower water was super hot. The entire house is filled with Victorian period antiques. For breakfast she had the included gingerbread pancakes and I had the frittata. Delicious! The coffee was hand-pressed fresh and the juice & muffin were tasty. Downtown Fredonia and its National Registry twin commons has a variety of pubs and eateries an easy three blocks away. Highly recommended for a Fredonia Village stay.

We stayed at the inn after our other accommodation fell through. Booking late and last minute with…read morea tired family we received such a kind welcome and were amazed at the cozy and homey feeling. Everything was set up in such a thoughtful way and it was lovely to walk down in the adorable town of Cuba. The rooms had all we could think need! The morning breakfast was like a step into the past with warm conversation between guests, a delightful breakfast with incredible service and warmth. Our children and whole family enjoyed the delicious food and atmosphere. Thank you Inn at 28 for such an incredible family friendly experience, not to mention affordable! We would come again in a heartbeat

We always stay here when we visit my parents at Cuba Lake. The owner Marlene is the best. She has…read moreput together a wonderful BnB. We have a favorite room that we always try to reserve. Denise makes a Fabulous breakfast every morning. Very creative and very high quality. The whole package is five stars. Thanks Marlene!! Rick & Deborah

Clean rooms, friendly service, and reasonable price makes this a good place to stay when you are in…read morethe area. Everything worked well in the room and the amenities include a mini-fridge which is not mentioned on the website. Breakfast in the lobby was fine, just not gourmet, although you can make a waffle. No meats. But there is a McDonalds immediately next door! Check-in and out online works well. Wi-Fi could use some improvement.

There's NO HOT WATER!…read more Budget friendly room. We thought very nice. Clean. Easy walk to lots of places to eat, and cheap gas to fill your vehicle up. Lots of bread products at bfast, but they do have hard boiled eggs. VERY strong, tasty coffee. This is the only time that I can remember when I did NOT put the Do Not Disturb sign on our door, and was awoken by Housekeeping trying to get in. WTF? There's maybe 5 people staying here, surely, you can figure out when people have left, or NOT.